The Grill on the Alley - San Jose

4.5
1391 reviews
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$50 and over
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Steak
Inspired by the legendary grills of New York, Chicago and San Francisco, The Grill on the Alley features favorite American classics.Hardwood floors, white table clothes, leather booths and white-jacketed waiters create a truly unique dining experience. The knowledgeable, friendly staff will guide you through the 500-plus wine offerings and extensive menu featuring Kobe Beef, USDA Prime Steaks, Fresh Seafood and American classics like Braised Short Ribs and Chicken Pot Pie.
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Private Dining

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What 1391 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.4
food
4.5
service
4.5
ambience
3.9
value
Noise · Quiet
85% of people would recommend it to a friend
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DF
San Francisco
1 review
Dined 2 days ago
Overall 1food 1service 1ambience 3

So disappointed, attending concert told them upon arrival, told waitress ordered 5:20 no food on table until 6:00 ... restaurant did not appear to be packed either .... food quality poor steak full of ribeye mostly fat salad bland ... waitress clearly could see my disappointment that we had to eat and run ... joked about not giving me knife as I was upset ... very unprofessional for the type of restaurant and prices they charge ! Expected more ... will not return

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DT
New York Area
1 review
Dined on July 10, 2019
Overall 5food 4service 5ambience 5

Upscale and lovely dining experience for a pre-concert dinner. Relaxing meal and good portions, attentive service and delicious food. Would happily return!

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C
Central Coast
9 reviews
Dined on July 6, 2019
Overall 4food 4service 2ambience 3

Food was good, our server was just "so so -- nothing special" I don't even recall her name - her service was mediorce. We ordered lobster tails but she never brought them and we were not charged so all was ok by us. We informed it was our Anniversary and she recommended the fudge chocolate dessert. It disappointing when your server DOES NOT LISTEN to the customer or RETAIN what the customer requests.

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M
1 review
Dined on July 6, 2019
Overall 3food 4service 2ambience 3

Kyle McDaniel
5530 Gold Creek Drive
Castro Valley CA 94552
Saturday, July 6, 2019
5:30p Seating
Party of 3
Paid with VISA
By Mark McDaniel

We had an excellent waitress. The food was delicious. We had a very nice time.

However.....

When we arrived home with our doggie box, we found that none of our sides were in the box. Only the partial remains of two of our entrees - 2/3 of a leftover crab cake, and my last piece of chicken piccata.

Two fully dressed baked potatoes - only partially eaten - were missing
One full side of mashed potatoes - was missing

We paid sooo much for our meal, and the quantity of those sides was about 1/3 of everything we ordered!

I was sick
Writing about it, these days later, I can feel myself getting very upset.

If we had boxed up our own leftovers this would not have happened.

An older male employee in a white coat took our meals to a side table with his back to us after I had swept my arm over the table to indicate we wanted the remaining food. I couldn't see what he was doing. OMG! I would have stopped him if I'd thought our food would be treated differently here than any other restaurant - expensive or otherwise.

It makes me sick because I know the employee threw out all of our leftover food.

It is very important that the Grill on the Alley understand how upset I am, and will be for a while

My service rating of 3 stars out of 5 is based solely on the behavior of this one employee. Had it not been for him, my service rating would be 5 stars out of 5

Sincerely,
Kyle McDaniel
510-538-3374

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L
1 review
Dined on July 3, 2019
Overall 3food 2service 3ambience 5

Food does not taste as well for the cost. Will not recommend.

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OT
1 review
Dined on July 3, 2019
Overall 5food 5service 5ambience 5

My favorite spot except I moved my reservation from restaurant to bar area. Way too cloud like a meat locker. We still had a five star dinner in the new bar. My suggestion is to keep the restaurant at a 70-72 degrees.

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s
San Francisco
5 reviews
Dined on July 3, 2019
Overall 5food 5service 5ambience 5

Great service and food

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C
San Francisco
1 review
Dined on June 27, 2019
Overall 4food 5service 4ambience 5

The food was great. The service was excellent. The price was a bit high but worth it.

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c
San Francisco
9 reviews
Dined on June 24, 2019
Overall 5food 5service 5ambience 5

Great food/drinks and excellent service and ambiance. Local to shows and easy parking next door.

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N
Tahoe
3 reviews
Dined on June 22, 2019
Overall 5food 5service 5ambience 5

Mary, our main server, along with the other servers were extremely attentive. Food was great. They even gave my daughter celebrating her birthday a cake. Highly recommended.

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JK
San Francisco
4 reviews
Dined on June 17, 2019
Overall 5food 5service 5ambience 5

Great Restaurant!

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SV
San Francisco
52 reviews
Dined on June 14, 2019
Overall 4food 5service 4ambience 4

Friday night chaos in the kitchen, with multiple delays between courses. Our wonderful waiter Paul really tried to make it better, keeping us appraised of the kitchen’s progress. Entrees were warm, as was after dinner coffee. We are hoping it was a random moment, because we really like coming here.

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JE
San Francisco
11 reviews
Dined on June 12, 2019
Overall 2food 3service 1ambience 4

Waited one hour, twenty five minutes after ordering. Food had not arrived. Asked the receptionist to intercede. After another wait, food arrived for two of us and nothing for the other two of us. I talked to the receptionist again, and she said she would talk to the manager. He arrived after several minutes, and I explained the situation to him. As we were talking some food arrived at the table. One order was completely incorrect,and the other order had pomme frites at refrigerator temperature. After further delays, all food was finally delivered. By then, the first two guests had completed their meals. When the bill arrived, we were charged for five meals for the four of us!

The actual manager showed up, apologized, adjusted the bill severely, and gave us coupons for future visits.

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PF
San Francisco
29 reviews
Dined on May 31, 2019
Overall 5food 5service 5ambience 5

This is definitely our go to restaurant for a great steak and/or great salmon.

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JL
Detroit
49 reviews
Dined on May 26, 2019
Overall 3food 3service 3ambience 4

We go here only once or twice a year when going through San Jose. We always look forward to eating at Grill on the Alley. This visit was not so good. The wedge salad was uninspired, the baked potato not so warm. The ribeye was very good. The service started out good and gradually disappeared, had to start flag down a manager for service. Sorry to see the degraded experience.

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F
San Francisco
3 reviews
Dined on May 25, 2019
Overall 4food 4service 4ambience 3

Fun! Fun! Fun!

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OT
San Francisco
1 review
Dined on May 24, 2019
Overall 5food 5service 5ambience 5

This is our favorite restaurant for special occasions and they didn’t let us down. Super food, excellent service, thanks to Steve. It will continue to be are to go place!!!

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AB
San Francisco
2 reviews
Dined on May 21, 2019
Overall 4food 4service 5ambience 4

The ambiance was pleasant. The food was mostly good, but the fries were undercooked. They should have been crisp, and they were not. The waiter was friendly and accomodating. It seemed the prices were a little higher than they should have been.

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RM
San Francisco
4 reviews
Dined on May 21, 2019
Overall 4food 4service 5ambience 4

Excellent food at extremely high prices. Trendy but Poor value.

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LS
San Francisco
13 reviews
Dined on May 18, 2019
Overall 5food 5service 5ambience 5

The food was superb as always! We made our server aware we were going to a show and she helped expedite the meal though we were easily done in plenty of time. She was very knowledgeable and helpful with our meal choices including getting several sauces on the side.

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JM
Central Coast
3 reviews
Dined on May 17, 2019
Overall 5food 5service 5ambience 4

The food was excellent... we enjoyed a high-quality steak that was prepared perfectly! The sides were great as well. The service was outstanding and our waiter was fun to talk with. Overall the Grill on the Alley was a pleasant surprise. We chose this restaurant because it's located inside the Fairmont San Jose, but we would recommend it for anyone visiting the San Jose area.

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KH
San Francisco
3 reviews
Dined on May 17, 2019
Overall 4food 4service 3ambience 4

Food was good. Server Jed was the youngest in his family and hike has two sisters. One in Washington and one in Texas. Should I know all this without asking about it ? Nice guy but was on us a little to close.

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BC
1 review
Dined on May 15, 2019
Overall 2food 3service 1ambience 3

Food was ok. Service was SLOOOOWWWWW. Disappointing when it's usually so much better.

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KG
1 review
Dined on May 14, 2019
Overall 5food 4service 5ambience 5

Had a wonderful evening with friends! The food was amazing as always and the martini with blue cheese olives was a perfect addition to a fabulous dinner? Reason I did not give 5 stars for the over all event is that they keep taking the grand marnier souffle off of the menu, this is a big reason why I like to frequent this place.

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LS
San Francisco
2 reviews
Dined on May 12, 2019
Overall 3food 2service 5ambience 4

We came in for Mother’s Day lunch. The restaurant was pretty dead. The service was great. The food was not. I have been here many times and have always had a great food experience. We ordered the Filet Mignon, lobster tail and king crab legs. The crab we ordered hot- came out ice cold. The lobster was very chewy (I couldn’t even cut it with my knife) and tasted like it needed to be cooked longer. The filet we ordered rare, which was cooked good but the cut was Terrible-50% of it was not editable due to fat and gristle. We asked for another steak which we got but that one came out almost not cooked at all- due to them rushing it back out to us and had absolutely NO flavor. For the price of our meal- it should have been way better. The service was top notch so I’m hoping the food experience was better for other mothers that day.

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l
San Francisco
25 reviews
Dined on May 11, 2019
Overall 5food 5service 5ambience 5

Every single aspect ofour dining experience was outstanding.

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J
Central Coast
10 reviews
Dined on May 3, 2019
Overall 5food 5service 5ambience 5

Love the food, service, and overall everything about that place! Paul was awesome!

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MK
Atlanta
7 reviews
Dined on May 1, 2019
Overall 5food 5service 5ambience 5

The staff was amazing. Fantastic food cooked to perfection.

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F
San Francisco
15 reviews
Dined on April 17, 2019
Overall 5food 5service 5ambience 5

I LOVE this place. The jumbo lump crab cakes are amazing (best i have had) and the lobster bisque soup is to die for...all other dishes are great but I would go just for those two items, alone. Sophisticated and upscale restaurant vibe and excellent five star service. I have been here many times over the years and I have never been disappointed.

The Grill on the Alley - San Jose
Responded on May 3, 2019

For a Foodie to tell us the crab cakes are the best they've ever had is the highest compliment we could ask for. Thank you for choosing us, and thank you for the feedback! We strive to be your restaurant of choice for all occasions, big and small!

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OT
San Francisco
2 reviews
Dined on April 17, 2019
Overall 2food 2service 4ambience 4

This place has always been our “goto” spot prior to attending events at the SAP Center. Tonight’s meals, not good. My wife’s Ribeye was tough & chewy, and my Filet taste like it was a poor Safeway cut of meat. Strange, but sub-par tonight.

The Grill on the Alley - San Jose
Responded on May 3, 2019

We're saddened to hear that we were not able to live up to the expectations we've set in the past of what The Grill On The Alley should be. We appreciate the feedback and hope you know that we take seriously the comments from our guests and use them to better ourselves and elevate the guests experience moving forward. I hope that you give us a chance to make it up to you and show you that we care. We aim to be your restaurant of choice for all occasions, big or small.

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C
San Francisco
6 reviews
Dined on April 16, 2019
Overall 5food 5service 5ambience 4

Birthday and date night. Great meal, service and company.

The Grill on the Alley - San Jose
Responded on May 3, 2019

Charlie, we're happy to have made your birthday celebration a memorable one, and hope that means you'll come to see us every year!! (And a few times in between)

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P
San Francisco
23 reviews
Dined on April 12, 2019
Overall 3food 3service 4ambience 5

I have gone to the Grill on the Alley at least fifty times since it opened (yes 50) Tonight I decided to take my son and his girlfriend there to celebrate a special evening.
I was so disappointed
First off, the dust on the back of the booth was so thick, you could write your name in it. I was so shocked, the thick dust was along the entire back of the circular booths, it was filthy! I know they are in the midst of construction on the front bar, but this obviously hadn’t been cleaned in a long time. I brought it to the attention of the waitress who did nothing.
So we decided to ignore it and enjoy our dinner.
Soup was wonderful, steak was ok, they forgot my mashed potatoes and the broccoli we ordered was burned. Charcoal burned.
Total we had one bottle of wine, one appetizer, Three soups, two entries ( they shared crab cakes) , two sides and one desert and the bill was over $300.
It was not the same as it use to be. It was dirty, and the food was very mediocre.
I have so many fond memories about the quality of The Grill, but tonight really put a negative cast on the restaurant.

The Grill on the Alley - San Jose
Responded on May 3, 2019

Polly, we're saddened to hear that we were not able to live up to the expectations we've set in the past of what The Grill On The Alley should be. We appreciate the feedback and hope you know that we take seriously the comments from our guests and use them to better ourselves and elevate the guests experience moving forward. I hope that you give us a chance to make it up to you and show you that we care. We aim to be your restaurant of choice for all occasions, big or small.

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AC
1 review
Dined on April 11, 2019
Overall 5food 4service 5ambience 5

Very nice place with very nice and calm ambiance, great waiter service just a little on the price side.

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JM
San Francisco
6 reviews
Dined on April 10, 2019
Overall 5food 5service 5ambience 5

Great steaks, salad and calamari

The Grill on the Alley - San Jose
Responded on May 3, 2019

Thank you James!! We look forward to seeing you again in the near future!

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SD
1 review
Dined on April 6, 2019
Overall 4food 4service 5ambience 4

Pricey but good, all there steaks one notch undercooked, they comped dessert for the inconveniences.

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LW
San Francisco
51 reviews
Dined on March 29, 2019
Overall 5food 5service 5ambience 5

Excellent food, outstanding service. Lisa is a terrific server. Overall experience was great.

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AM
1 review
Dined on March 25, 2019
Overall 5food 5service 5ambience 5

Absolutely great place! Skilled staff, great food. Way to go!

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DV
1 review
Dined on March 22, 2019
Overall 5food 5service 5ambience 5

Great food and friendly service! Definitely would recommend if you are in the San Jose area.

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YE
London
1 review
Dined on March 15, 2019
Overall 4food 5service 3ambience 4

Food was very good, but the service was over intense- felt like they were trying to push me to order more and more, and coming to the table to check on us too many times.

Also, very pricey for the value. Expect to spend >$100 per person even without alcohol.

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EW
San Francisco
4 reviews
Dined on March 13, 2019
Overall 5food 5service 5ambience 5

Both service and food was terrific. I would highly recommend The Grill!

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