Crown Room

4.4
164 reviews
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$31 to $50
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Steakhouse
Crown Room is an elegant dining experience tucked away in a quiet intimate setting inside The New Downs Casino.

We can boast about the incredible food, wine selections, our selection of ten 18 year or older scotchs, our large selection of Kentucky Bourbons and atmosphere…but what you won’t believe is the impeccable service. We don’t want to spoil the fun and surprises, but what we can tell you, Albuquerque is now in for an incredible treat.

Don’t believe us? Take a moment to view the wine list and menu. If you want to give your palate and your dining companion a flavorful adventure, there just isn’t a better option than The Crown Room.

Please dress for success. We suggest discourage cut off, gym shorts and flip flops.
What 164 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.5
food
4.3
service
4.5
ambience
4.2
value
Noise · Quiet
79% of people would recommend it to a friend
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CC
New Mexico
1 review
Dined on May 16, 2019
Overall 4food 4service 4ambience 4

We had a great dinner and very good service complete with tableside flambe desserts.
The Crown Room is comfortable and nicely decorated. Cocktails were also very good.

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Y
New Mexico
196 reviews
Dined on May 12, 2019
Overall 4food 4service 3ambience 4

We had a good lunch with our group of 8 for Mother’s Day. Prime rib was the overall favorite by all. Omelette chef was excellent. On dessert cart, the cannoli was the bestseller. Service started slow but picked up.

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DD
1 review
Dined on May 11, 2019
Overall 5food 5service 5ambience 5

I took my husband for dinner for his birthday. We were not disappointed.

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GS
1 review
Dined on April 21, 2019
Overall 5food 5service 5ambience 5

This was our wedding anniversary. We ate at Ruth's Chris and had a horrible experience at the Restaurant in Albuquerque. I saw the four course meal in the newspaper at the Crown Room and we decided to give it a try. My husband said the New York Strip steak was the best. My mother in law said she never had a meal so delicious. Everything was great. We will be back. The Crown Room is our new favorite fine dining spot. We came here five years ago from Texas so we have been trying to find our new favorites.

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RC
New Mexico
14 reviews
Dined on April 4, 2019
Overall 5food 5service 5ambience 5

Perfect service, fabulous food, wonderful atmosphere!

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SZ
1 review
Dined on March 22, 2019
Overall 5food 5service 5ambience 5

The duck, lamb, and scallops were cooked to perfection! Wonderful service as well.

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p
Las Vegas
1 review
Dined on March 9, 2019
Overall 4food 5service 4ambience 4

I thought the food was delicious but a bit pricey. The ambiance was very nice and they had great service.

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AD
New Mexico
2 reviews
Dined on February 28, 2019
Overall 2food 2service 2ambience 4

We were very disappointed. They were out of menu items, the food was marginal at best and everything was amazingly slow. It took us 2.5 hours (most of it waiting) for dinner. This was a Thursday evening. We were the only customers in the place. We have had good experiences here before but this time we paid a premium price for a subpar meal.

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F
New Mexico
2 reviews
Dined on February 16, 2019
Overall 5food 5service 5ambience 5

A night out with good friends. We share our anniversary- same date & same year.

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LV
1 review
Dined on February 16, 2019
Overall 5food 5service 5ambience 5

Love this place. The only drawback is the location.

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FS
New Mexico
1 review
Dined on February 14, 2019
Overall 5food 5service 5ambience 5

The crown room is Albuquerque’s hidden treasure! If you want a big city atmosphere you can find inside The Downs of Albuquerqure ! 5 star dining inside the casino, one of the few restaurants you can get a Blantons on the rocks! Only suggestion is to get big ball ice cubes.
Every one treats you special as soon as you walk in the door!
Highly recommend! Great food and ambiance! 🥃👍🏽

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SO
New Mexico
1 review
Dined on February 14, 2019
Overall 4food 4service 4ambience 4

Unfortunately, food selection was very limited for Valentine's Day. Two people in our part of six chose not to eat because of dietary limitations. We were not overly impressed and will probably not return in the future.

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MC
1 review
Dined on February 14, 2019
Overall 3food 4service 1ambience 2

went for Valentine's day. disappointed with ambiance, service was robotic. because of the fixed menu, there wasn't a lot of communication with the waiter. seemed we were at a wedding. except for the whole artichoke for appetizer, the food was worth the price.

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KL
1 review
Dined on February 9, 2019
Overall 4food 3service 5ambience 5

This was our 2nd visit to the Crown Room. The 1st time we were there all was wonderful. This time the lobster and butter were cold for one of my guests and the baked potato was colder than what would have been preferred. Otherwise everything was good.

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OT
1 review
Dined on December 13, 2018
Overall 4food 4service 4ambience 5

The food was excellent, as always. But, they were out of a lot of items, which was odd because we were there on Thursday and they are only open Thursday through Saturday. Waiter was very nice but not very knowledgeable. And, we were the only ones in the restaurant the entire time, which just felt a little weird.

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PM
1 review
Dined on November 22, 2018
Overall 4food 3service 5ambience 5

The atmosphere was very nice and peaceful with excellent service. We had Thanksgiving Dinner all four having turkey. The food was not real hot when served and mashed potatoes not from scratch. Green beans cool and not crisp. Pumpkin pie okay but chocolate cake very dry.
However, presentations excellent, beautiful service ware and lovely servers. We had an enjoyable time and will return.

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KG
New Mexico
8 reviews
Dined on September 22, 2018
Overall 5food 5service 5ambience 5

The waiters, bartender, and chef were all wonderful to us. There was background music, but not so loud that we couldn’t hear each other. The food was beyond amazing, and the bartender helped us pair wine with our meal. It was a very memorable evening. I’ve already recommended the Crown Room to several people, and I hope to return to enjoy more of the menu. Thank you!

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Y
New Mexico
196 reviews
Dined on July 21, 2018
Overall 4food 4service 3ambience 4

We had a four birthday celebration and had the entire restaurant to ourselves. Three couples had the chateaubriand and loved it. Mushroom sauce was much better than the au poivre. I had a lobster tail which although a generous size had zero flavor. I'd say stick with the beef. The Bibb salads were nicely done. They brought us a wonderful whole Black Forest cake for the birthdays. Very good. Service was pretty good. Wine selection good.

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SM
New Mexico
13 reviews
Dined on July 20, 2018
Overall 5food 5service 5ambience 5

Excellent! It's nice to have an elegant restaurant in Albuquerque for special occasions. Food and presentation were outstanding. Service was great, too. Sigh of relief. :)

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FS
New Mexico
2 reviews
Dined on July 13, 2018
Overall 5food 5service 5ambience 5

Like being in a whole different city! Beautiful and service food and ambiance was perfect!

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d
New Mexico
10 reviews
Dined on June 8, 2018
Overall 5food 5service 5ambience 5

Another great meal. Everyone's steaks came out cooked as requested. The cocktails were outstanding. Glad that I saved room for the Bananas Foster. And as always, the service was fabulous.

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ST
New Mexico
2 reviews
Dined on May 25, 2018
Overall 3food 5service 4ambience 3

We were the only ones in the facility the whole evening. Even so the service was not close to 5 star. The food for the most part was excellent. I felt my chicken dish was a bit overcooked. On the other hand the Onion soup was outstanding. My partners salmon was cooked exactly to her taste. The sorbet between courses was a nice touch.
We were led to believe that at the onset of the meal that because it was a special birthday celebration that there would be something forthcoming at the end to celebrate. When desert time came we were offered a menu with no mention of any birthday offering.
From the time we declined the dessert to the check was at least 15 minutes. The check was offered in what I would consider a less than 3 star container.
In all, it was a good experience considering the celebration. I do not think we will be back.

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CJ
1 review
Dined on May 13, 2018
Overall 5food 5service 5ambience 5

We eat at the Crown Room regularly and the food and service are always very good. The room is well decorated and management is always on top of the service. Baked items are exceptional.

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SU
New Mexico
12 reviews
Dined on May 13, 2018
Overall 4food 4service 4ambience 4

Nice ambience food good. Servers were a bit distant. Would have liked a goodbye thanks for coming. We just. Meandered without knowing everything was ok or appreciated. No problem food was good and we had a good meal.

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DM
1 review
Dined on May 13, 2018
Overall 5food 5service 5ambience 5

I went to the Crown Room for the first time on Mother's day and I loved it! The food was wonderful, so was the service

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T
New Mexico
21 reviews
Dined on May 11, 2018
Overall 4food 3service 4ambience 5

It was slightly embarrassing since I had been bragging about the food and service at the Crown. My friends chicken wasn’t the advertised breast but the back and the replacement salmon was delivered so late. It was a disappointing dinner. In the 3 years since I’ve been there your service and food had been a real treat.

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NM
New Mexico
3 reviews
Dined on March 17, 2018
Overall 1food 2service 2ambience 4

Living in ABQ, you accept a lack of fine dining. I love unpretentious food and don't need fru-fru. But on occasion, an event needs an up-scale meal (and its attendant prices). Usually, we hop up the road to Santa Fe. Still, some place closer would be welcome. I had hopes for the Crown Room. Well, except for the prices, it isn't upscale and there were many problems.

Any true steakhouse will train its waiters to advise customers how to order doneness. When I said I wanted a "warm red center" the waiter had no idea what that meant. He suggested "medium." No. Medium is pink. So, I took the chance that, like a Ruth's Cris, medium rare would work. Sorta. The steak was a huge cut NY strip 2.5 inches thick. The center was darkish pink, (a bit overdone for me, but ok) and there was not too much gray rim, suggesting the steak was oven-finished (good). It tasted fine, not great, a bit over-seasoned. Texture didn't suggest prime. Worth $40? Uh...

The "creamed spinach" was a puddle of liquidy béchamel in which swam sad strands of spinach, a ridiculous inversion of ingredients.(see photo)

My companion ordered a sous vide lobster tail. It came out a piece of mush that she had to return. The second attempt was better, with a nicely firm tail that was lacking much flavor.

Dessert was Bananas Foster, presented table-side. It's hard to mess up a dish of butter, sugar, bananas, rum. Still, the chef did not adequately reduce the liquid. Instead of a silky syrup, it was the consistency of broth. There was a dessert tray with a variety of items, but amazingly, the waiter couldn't tell us what they all were. "I didn't have a chance to find out what that one was." (I should point out on a Saturday at 7:30 PM we were the only customers in the place - not sure what took up his time.)

Staff was friendly, accommodating, and meant well, but seemed out of their league with a lack of experience, training, or front-house management. May have been a fluke bad night, but no plan to return.

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SF
New Mexico
1 review
Dined on March 9, 2018
Overall 5food 5service 5ambience 4

Enjoyed the Crown Room and will definitely go back.

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OT
Phoenix
2 reviews
Dined on February 23, 2018
Overall 1food 1service 1ambience 2

We typically go on one “nice” date a month, so when we go, we like to take our time. The server seemed awfully annoyed that we wanted to have a cocktail before ordering, not order our dinner until our appetizer/bread was gone, and then finish the rest of our wine leisurely after our meal. It was very frustrating and we won’t be back. We did however, enjoy the friendly bartender.

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BR
New Mexico
1 review
Dined on February 17, 2018
Overall 2food 3service 1ambience 5

Service was poor, very poor. The drinks were the highlight.

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BS
1 review
Dined on February 17, 2018
Overall 1food 1service 3ambience 3

Two folks in our party sent their steaks back twice and they still could not cook them correctly. Food served cold.

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W
New Mexico
2 reviews
Dined on February 14, 2018
Overall 5food 5service 5ambience 5

The staff was very professional , friendly and attentive.
The food was very well prepared.

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OT
New Orleans
1 review
Dined on February 14, 2018
Overall 3food 3service 4ambience 3

For Valentine’s Day the restaurant had a set five course menu. Four of the courses were amazing however the first course was a bit overdone. A simple pear salad would’ve been a much better option. Having said this, the restaurant and the executive chef especially accommodating as we had a couple of children dining with us. The price for the 5 courses was very reasonable and we all enjoyed ourselves.

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JH
New Mexico
1 review
Dined on February 14, 2018
Overall 4food 4service 3ambience 5

Food was upscale and finely presented. Ambient spaciousness and non-crowding perfect for romantic conversation and quiet meal. Service at the table was rushed despite my asking the server to give my partner more time to eat slowly. At high-end prices, diners ought to be able to tarry over meal courses, NOT be hurried.
This was our 3rd meal at "Open Table"/Crown Room. I would recommend this venue BUT WITH QUALIFICATIONS.
My assessment: overpriced for what you get.

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YV
New Mexico
1 review
Dined on February 14, 2018
Overall 5food 5service 5ambience 5

We had an excellent Valentine's dinner. The food was great, the wait staff were great, and the atmosphere was great.
We will definitely be back.

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AP
New Mexico
2 reviews
Dined on February 3, 2018
Overall 3food 2service 5ambience 4

The staff was amazing. They were very attentive to our needs and even put a rush on our dessert so we could make it to the theatre on time. My husbands ribeye was perfect thanks to the advice of our waiter on how to get it cooked. I, however, was very disappointed with my whole meal. The shrimp cocktail was warm and chewy; the lobster was rubber with a strange garnish; the au gratin potatoes were dry and cold; and the bananas foster was runny. But overall we enjoyed the atmosphere and the quiet. Thank you.

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OT
New Mexico
3 reviews
Dined on February 2, 2018
Overall 5food 5service 5ambience 5

Chef came out to actually check on us and make sure the food was what we wanted and expected. AWESOME. Waiter was very professional and accommodating! Secret hidden treasure for sure !!!!!

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Y
New Mexico
1 review
Dined on January 12, 2018
Overall 5food 5service 5ambience 5

Everything was exceptional! Went for my husband's 30th birthday and the entire staff was great! Tristan, our chef, came out and said hi and checked on us throughout the meal. Just a great venue and the food was outstanding! Great service all night and my husband was very impressed and happy with our surprise date.

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d
New Mexico
10 reviews
Dined on January 12, 2018
Overall 5food 5service 5ambience 5

Great food. Very attentive service. Excellent cocktails.

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AR
New Mexico
2 reviews
Dined on January 6, 2018
Overall 2food 4service 1ambience 3

Would not recommend it to anyone. While the food was very good. The service was lousy in a room with only about 25 people at 4 tables. The bar tender did not know how to make cocktails. The waiter brought 3 appetizers for 4 people.

Enuff said. Never Again

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