The food was delicious and Anthony, our waiter was awesome!
Great late night spot. Service impeccble. Drinks perfect. High end comfort food served. Really enjoy coming here once a week for our decedent meat treat. Stations Casinos really knows how to treat their VIP's. Hidden hideaway.
Well done, 5 stars
Good menu, great service and a nice "local" feel. Starter bread is great, tater tots fantastic and the petite filets are just big enough to not leave you feeling stuffed.
The wait staff was, as ALWAYS, excellent. They were so friendly and made us feel so welcome. The only disappointments were that even though it was only 6 p.m. there wasn't any rare prime rib and they didn't have any of the tasty warm raisin bread that they always serve.
We had an excellent wait staff and food! There was a nice crowd for a Wednesday evening. Table spacing is a little close and listened to a louder table thru our entire meal. We will ask for a booth next time.
What a surprise! First time here. Our dinner experience was great!
Our friends came to visit us and we went to the Charcoal Room at Santa Fe. The blackened sea bass was excellent, as were the steaks and side dishes. The corn was amazing.
I normally would never do this.i would go directly to corporate.Unfortunately I found it impossible this morning to find a email address for them.For years we have been going to Palace Station Charcoal room for the Seafood Jackpot.They recently changed their menu and only offer the small size.When we saw that Santa Fe’s menu still offered the large we were thrilled.Told some friends how great it was and took them last night . This had to be the most disappointing and embarrassing night of my life .We ordered the large $125.00 which was to serve 4-6 people .There were three of us sharing this SHOULD BE PLENTY You would think !!!!!!!!!! I even asked the waiter if he made a mistake and brought us the small .We got 1 lobster tail cut in half 6 shrimp 6 oysters 4 crab legs and a small very small lump of crab . I am still livid over this .I really am upset with myself that i didn’t ask to speak to the manger .Not that it would have helped . VERY VERY DISAPPOINTED STATIONS After all the dinners i have had in your restaurants over 20 years .How could YOU !!!
An odd mix of an upscale steak house with a sports bar right in the center of it.
Very loud and the patrons at the bar were loud and obnoxious. The management seemed to have no concern for the behavior of the bar patrons disturbing the diners who were there to try and enjoy a nice (also costly) meal. Also very bright lighting for a steakhouse.
Food was good. Service was not very good.
Best Porterhouse steak we ever had. Friendly service.
Truly wonderful evening. The manager Kim was very gracious. Our waiter was great.
We went to celebrate my birthday with some friends and was nice and quiet which was nice. I had the bone-in NY and wife had the Chilean Sea Bass with burre-blanc sauce. She said it was the BEST she's ever had. Steak ordered medium rare and more on the medium side but good. Also ordered Gorgonzola crust on the steak but came with some sort of sauce instead. Had the brussel sprouts side dish. Very good. Pricing a bit high for being well off the strip. Service very good. Nice place for special occasions and romantic meal.
Great service great food.
Steaks were brutally under seasoned and lacked flavor. We both had the Bone-In New York, medium rare. One steak was medium rare the other medium to medium well. We had a side of Brussels Sprouts, they too had no seasoning and were extremely bland and almost raw. Even the complimentary butter-garlic sauce had no flavor and zero seasoning. First time to the Charcoal Room and most likely the last.
Service was good. Server was attentive and busser's were friendly, professional and did a great job!
My wife and I regularly visit the Charcoal Room. We love the great food and service we receive when we visit. It is close to our home and the quality of food and service is always impressive.
Been here many times and this place is going downhill!! Scallops were tough and over cooked. Filet was dry, perhaps because they gave me an end piece. Lobster tail was excellent. Service was just ok. She had zero personality which was awkward. Took about 20 minutes to get our check while sitting with dirty plates in front of us.! She seems to be one of those servers who has the busser do everything for her! With so many more places to eat in Centennial Hills now, don’t think we will be back. Disappointing.
Service was outstanding she is an amazing server ! Meesha !
The scallops were tough and fishy. The mashed potatoes had the texture of glue. The service was very slow.
The food is awesome.. We all love the filet it melts in your mouth and you dont need to season as it is perfect the way it comes...
Enjoyed a very good meal. The wait staff was very helpful and friendly.
Our dinners at Charcoal Room are always prepared perfectly and flavorful.
Staff is friendly and helpful.
Great service (thanks Diane), food excellent as always.
We go to the Charcoal room several times per year. Food is usually very good. Service ranges from fair to very good. We had the 40 Oz prime rib for two with 2 sides special and it was an excellent choice.
The venue has nice ambiance and friendly staff but the food was disappointing. My Caesar salad was discribed as having shaved Parmesan and rosemary croutons but it was the stuff you get at any mediocre buffet. I pushed it aside and it was picked up without a question as to why it only had a bite taken out. My husband’s lobster bisque tasted exactly like clam chowder and had only 2 tiny pieces of lobster (and might have even been shrimp). His linguine and clams had big chunks of salad tomatoes. My prime rib was fine, but nothing stand out. Our cocktails were pricey, too. I would not go here again.
The food is always great, the service just as good. I know I can get almost anything off the menu and it will be good. Our go to for special occasions and date nights.
Consistent food and service quality and a menu that offers outstanding variety... although, I would like to find halibut...
Me and my fiance enjoyed our food it was delicious, the environment was calm and friendly. We will be going again...thank you for such a great service
Valentine's Day evening for 2 in a booth:
BAR - Excellent service. Tonic was flat. Bartender knew this and added club soda to add fiz. She said she has to go to the 2nd floor to get fresh tonic. The bar was not that crowded yet. So we got a vodka-tonic-club soda instead of a vodka-tonic. Disappointing for the Charcoal Room.
DINNER - Excellent food. Service was slow even for Valentine's Day evening. After the waitress apologized for the wait due to kitchen being backed up, then asked us if we wanted anything. So, I asked for another beer since we had to wait some more. Shortly after receiving the beer, the food came. I was surprised that I was charged for the 2nd beer. Disappointing for the Charcoal Room.
SUMMARY - We come to the Charcoal Room 1 or 2 times per year for special occasions. On the whole, we had a very nice time. The issues mentioned above were surprising for the Charcoal Room when thinking back now while completing the survey. But not bad enough to spoil our evening. Try to do better next time. We will return.
The food was very good. Service was good until they ordered the wrong special. Waited about 1 hour for the right food to be made. They did apologize many times. It would have been nice to have taken a little off of the bill for waiting so long. Overall it was nice.
Great service but the food was not so good.
If yo go don't get anything but steak.
Excellent food. No complaints at all. Service was a little slow but we were in no hurry. Servers were great. Wanted for nothing. Very nice night out for two locals. Close to home. Will be back more frequently.
We come here all the time . Has the worse server this time . She was rude slow and just plain awful
The food was so so. The creamed spinach was stringy and we really could not eat it. Told the server but due to the $25 off coupon we couldn't have it taken off the bill as it would not meet the minimum total. We won't be back anytime soon as it was a disappointment for our special occasion.
Never disappointed at the charcoal room
Always good. Come alot and never disappointed. Would highly recommend.
Our server Ralph was the worst servers we have ever had at what was one of my fav restaurants in Las Vegas .
My prime rib was ridiculously undercooked, and my friends filet mignon was charred beyond belief.
It's really too bad that nobody cares about this restaurant has gone downhill so quickly.
Service was very good. Very attentive to make sure everything was alright with the meal.
The Charcoal Room is always special. I highly recommend the grapefruit martini (off menu)! The warm raisin walnut bread starts a memorable meal-everything made here is high quality and the service is outstanding. Highly recommend!
Been here before for a birthday food was very good. This time lobster tail over cook and the king crab was cold at the ends of the legs. Disappointed in the food but the service was good will try again some other time in the future.