The Charcoal Room - Santa Fe Station Hotel & Casino
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sealed or wrapped utensils used
- Limited number of seated diners
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
- Diner temperature check required
Grass-Fed Filet Mignon**
Grass Run Farms
Double R Ranch
Twice Baked au Gratin Potatoes**
It was wonderful Service was excellent
Great service. Miss the previous manager George. Did not meet the current manager.
Top notch place
We had "dine in" dinner here last night to celebrate our 50th anniversary. This is not the first time we have dined here and there is a reason why we return. Our drinks, meal and service were all excellent! Jesus was our server and he provided prompt and friendly, yet professional service. We split the apple walnut salad (delicious), my wife had the 8oz filet and I had the lamb chops, and we shared the Au gratin potatoes, all served exactly as requested and a lovely presentation. The apple salad and lamb were specials for the month but should be included on the regular menu all the time. Thanks Jesus and Charcoal Room staff for making this a memorable occasion.
The only negative was the service. Are waiter was very inattentive and we had to flag him down on several occasions in order to get service
We both had steak, wife filet an I had the KC strip. Both were prepared exactly how we ordered them. Waiter was friendly and engaging. Sides were excellent. Price was inline for quality of the meal.
Been here several times and it never disappoints! From the melt in your mouth steaks to the savory salmon and variety of sides, always good.
We dine here from time to time, occasionally a few glitches, but this visit was flawless. Jesus, our server, was excellent and the food has never been so good, delicious and beautifully presented. A shout out about the sides, which sometimes get short shrift. We tried the crispy brussels sprouts, the charred corn, the mashed potatoes and the baked sweet potato, each one superb. Can't wait to return.
Waiter Cassandra was out standing. Superb service, engagement on point and fun
Usually a better experience but the hostess blasted my friend for getting seated and then removing her mask, while hypocritically removing her OWN mask anytime she had to take a call or speak to the wait staff. Our waitress was also not very warm nor speedy. It was probably my 10th time here but my least favorite experience. It will be a long while until we return.
Kevin and Juan provided great service
It started bad with false advertising, because we originally just wanna come for the happy hour drink but they don’t have happy hour when we got seated.But before we came we searched it said online happy hour 4:30-6pm and it’s on their outside billboard too please fix. Server was present but not so present, GOOD THING the food made up all these bad reviews and the food runner guy he knows what’s up ! Thank you we still had a great dinner ❤️
The entire staff was extremely polite. Reserved bar seating (that's all that was available), but upon arrival, they found us a booth table for dinner. The relaxed and quiet atmosphere, coupled with the friendly and responsive staff, made this an enjoyable evening out. Will definitely be frequenting this establishment again.
Dinner was great. Shrimp appetizer, Filet Mignon with saute asparagus. Creme Brule for dessert. Highly recommend. Wish they would put Prime Rib back on the menu, they took it off 2 years ago.
Food was excellent although a bit expensive for the dining atmosphere.
The only thing that was not perfect is that we had to wait a while to receive our check. Everything else was great.
Always have good meals there. Steaks are juicy and delicious. They prepare salmon better than most seafood houses. Service is always good.
Beautiful evening ... food was excellent... thank you
We have been there 4-5 times and has always been fantastic. We recommend this place to anyone looking for a steak house. This time my wife’s lobster was undercooked. I’ve managed restaurants for 15 years... I feel everyone did what they should have, apologized, offering replacement item, manager stopped by. Mistakes happen, but the professionalism of your staff after a mistake happened will keep us coming back. Everything else was great.
VLentines dinner food was amazing starting with the delicious bread basket. Service was great and price is reasonable.
Our Valentine's dinner was delicious, but my husband's steak was too rare he asked medium. Everything else was fantastic!!
Had a great time here for Valentine’s Day!
Not only was I able to secure same-day reservations (on Valentines Day, no less!) from The Charcoal Room, but the service was exceptional & the food was delicious.
I highly recommend & we’ll certainly be returning.
Love this place. It's close, it feels intimate, but at the same time has sports playing over the top of the bar at the center of the dining room. Good balance.
It was ok. It wasn’t super luxury or upscale. It was like a chili’s experience just not as much noise
THE PRICES WERE HIGHER AND THE QUANTITY LESS. . CEASAR SALAD WAS A JOKE FOR THE PRICE AS WAS THE DESERT. NOT A HAPPY EXPERIENCE FOR VALENTINE'S DAY.
Very good service and excellent food. Prices are on par with quality dining. Would definately reccommend to others.
This was our first time and the service
And food was great. Me and my wife really enjoyed our self and will be returning.
Wonderful food...the filet is the best! Even better service from Ken, one of our servers. We’ll be back!!
Valentine’s Day celebration the food was outstanding as usual. Tried and trusted good to, never disappointed
The food was excellent and the service was excellent. One of my favorite steakhouses.
Food was excellent, service was wonderful! I would highly recommend this place to everyone to try at least once. You won't be disappointed. This was our second time there and it was consistently good!
This was our second visit. Brought a friend out for a birthday dinner. It did not disappoint. Great experience. Excellent service.
I love the food quality and pricing. Problem was we made an 845 reservation. The moment we arrived we were told the kitchen closes in 15 minutes. We were told all our food would come out at once. We were asked about desert and we hadnt even syarted eating. I get that restaurants are not 24 hrs, but dont have 845 reservations. Made a great evening with a beautiful woman feel like we went to dennys.
Everything was great! Portions are generous! Staff was excellent. I will go again
It was our first time since we are locals we decided to try it. Food is good only main concern it too a while to get it. I understand it’s steak but even for the pre slice cheesecake for dessert took a while as well. Maybe will try it again.
We love the charcoal room! The staff is always professional and accommodating, Jesus is a superb server! Food was excellent, seafood platter was fresh and delicious. Looking forward to next time!
My husband and I had a fabulous meal at The Charcoal Room.. The staff was very friendly and attentive.
The food was out of this world .. and the best part was that the portions were very generous so we were able to get a second meal the day after .. which was so delicious
Thank you for a pleasant evening out for our date night 0
It was a good experience
The Charcoal Room - Santa Fe Station Hotel & Casino is rated 4.7 stars by 1141 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.