The Charcoal Room - Santa Fe Station Hotel & Casino
Overall the food was amazing, the waitress is what kind of set the mood off but other than that my wife always enjoy our dinners here!
Need to be consistent week to week with food, otherwise, the service is always fantastic
Food and Service were excellent!!! I wish I could set in the back but I love Misha for my service.. Food is excellent. I have missed going a few nights because you are always full and I can't get a reservation.
Great Mother's Day experience. Everyone from the Manager to various waiters wished my Mom a happy Mother's Day; topped off with a long-stemmed rose. Food and service was exceptional.
Unfortunately this wasn't one of our better dining experiences there. Our filets were more towards the well-done side vs the medium we had asked for. Once our meal was served nobody stopped back to check, ask how our meal was, refilled our water glasses, let alone ask if we wanted another drink...we had to flag down the gentleman bussing tables to ask for our check. When the waiter came by I couldn't believe that he had the nerve to even ask if we wanted dessert! Where was he 15 minutes ago when probably would've ordered dessert.
We have never been disappointed in either the food or services. Everything is outstanding...
Always fantastic. Kudos to David, Frank and Diane!
Can I give six stars? Misa our server was fantastic! Very attentive to our needs. The filet mignon was cooked to perfection and the sides were great as well.
Waiter was quite nice and the service was fairly good. But the food was generally bad to awful; some of the seafood was still frozen when presented. We had to ask for it to be thawed. FAR too expensive for a poor-quality meal.
Amazing place to go on a date. The entire crew felt happy to serve us and took care of all of our needs very quickly. I will definitely be eating there again.
Love the Charcoal Room. The wait is very short to be seated with reservations. The staff is friendly and very efficient. The food is always good. My only complaint are the TVs. It takes away from the ambiance.
Food and service were excellent! This was our second visit and we will definitely return!
Great service by Jesus. Food is always extremely good.
We enjoy the Charcoal Room because the food is always good. On our most recent visit the service was slower than usual. We had to ask for more bread ( never got it) and ask for more water. We were very disappointed that they do not serve the butter warmer with crab legs. That is pretty standard in most fine dining places. They also stopped bringing a dessert tray to show what desserts we can offer. Instead we were given a printed menu. This did NOT make us want anything so we didn't get any dessert. It was a very expensive meal and could have been better.
This is the first time we did not enjoy our steak we ordered the fillet mignon and it was not medium rare it was burnt on the outside and dry and tasteless. We did not complain because we were with another couple and they were pleased with their dinner
Everything was great and they have the best steak sauce on the planet.
The ambiance is very classy and quiet. Our server Diane answered all of our questions and was very attentive. We started off with a shrimp cocktail, which were huge. I ordered the porterhouse and it was perfect. My Lovely date had the lobster tail, it too was perfect with the waiter delivering it taking it out of the shell. We also added a full order of the crab legs they were succulent. All in all a wonderful dining experience.
The petite filets were very tender and cooked to perfection. The Caesar salads had a good amount of very tasty dressing. The service was attentive and friendly.
Great place, Kevin was outstanding
Here for Mom's 95th birthday celebration. Has been a while since we visited and it was GREAT! The food as always was excellent, the service was superb. Will have to return soon
Frequent customer, however disappointed on this visit. Unfortunately recommended to, and brought friends with us because past meals had been very good.
The kale arugula salad was so bitter, I couldn’t eat it. I tried to share it but they said the expression on my face at first bite said it all. We ordered burgers. ($20) our server came back to inform us that there was only 2 burgers. (Out of burgers?) I ordered my standby of scallops. They were very good however the succotash had way too much red chili. I left hungry.
Burgers were just burgers. Fries were very good.
Salmon was very over cooked.
No mint was available to make mojitos.
A little embarrassing even with our Stations discount.
I especially love that you can get grass fed beef there.
Our waiter Anthony was excellent! Food was amazing. Would definitely recommend!
This was one of the best meals that me and my wife has ever had. Her steak filet mignon and lobster was outstanding and my lamb chops were some of the best that I have ever had, and I have eaten lamb all over the pacific including Australia and New Zealand. Well done to the Charcoal Room!
The quality of food and fair prices keep up going back to this gem. We were disappointed by the new menu this time. They have eliminated the prime rib, the potatoes au gratin and our favorite creamed corn.
Fortunately, they still have the bone-in prime rib and bone-in NY strip.
Good food, great service.
Birthday for husband
Excellent food and service.
Food delicious but had to wait to long to be asked about drinks and to get bread.
The service was impeccable and the food was outstanding. You must try the salmon!!! They have remove the clams and pasta dish from the menu so salmon was our second choice
Excellent food, great service.
Great food and great service every single time that we go.
Food was great as well as the service. Would highly recommend The Charcoal Room
One of the best New York steaks I have ever eaten and I’m in my 70s so that’s going back a long ways
Service was horrible. Food was worse
We brought some friends from out of state to visit the fabulous restaurant. We requested our regular waitress "Misha" she didn't disappoint us, Service was great and food was excellent. we had a wonderful time and will gladly revisit the Charcoal room in the next month or so.
It was our 3rd trip to this restaurant and we love it
It was a pleasant experience, as always! A great place for locals to meet and avoid the visitors, who are always in a rush.
Our waiter spent most of his time with the hostess or the couple beside us. Shrimp cocktail was OLD. Steak was great! Asked for sour cream, didn't get it. Restaurant was loud and uncomfortable. More of a sports bar.
Service was very slow- we didn’t mind waiting for our food, however the server never came to get us a second drink, took forever to get our check. This is not the norm for this restaurant, normally everything is great.