The Capital Grille - Chicago - Downtown
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Typically exceptional food, ambiance, and service. Lily is the cream of the crop as a server...and here, that is saying something.
This place was a great experience and I would recommend it to everyone
Level of service from everyone is excellent. From the moment you walk in the door to the moment you leave the table we felt welcomed. Drinks, wines selection and food are also top notch. One of our favorite steak houses in Chicago.
I would not return. On arrival, table was not ready/available. What is the point of a booking? Having been directed to the bar, there was no bar seating available and no one to take a drink order.
On review of the cheque, I was over billed for a second bottle of wine. This is a trick dishonest restaurants do to cheat consumers. Theft of service and a scam between management and service staff. A server automatically should recognise that a cheque is $200 too high so I have to conclude it was a clear example of cheating, not a mistake.
Very bad and dishonest.
We celebrated my wonderful niece birthday. I always enjoy dining here. This location is a favorite.
Use to Come all the time 10 years ago and glad I returned to old school class and quality
I come every year just to have the Delmonico or Porcini rubbed bone-in ribeye. It's fantastic and I've never had a better steak in my life, from farm country in Iowa, and even having tried all the other Chicagoland steak houses and the other Capital Grille locations. My mouth waters just typing about it. The drinks are very expensive, but whattaya do.
Delicious food, excellent ambiance. Outstanding service!
Great service from our waiter Paul. We will be back soon!
This was a special birthday for a special person. The servers were amazing and attentive. I never had to ask for refills. The food was fresh and arrived to our table quickly and each course was appropriately spaced out so we could enjoy each minute without the feeling of being rushed.
We had a great time. They were really nice and the lobster Mac was AMAZING!!!
We were celebrating our anniversary and they left a card and everyone that came by wished us a happy anniversary. Great service, food was amazing and overall great way to spend our anniversary!
Excellent service. Derreck our waiter went above and beyond. Hostess very accommodating with large group reservation and request for quiet corner of restaurant . Excellent reliable service each time
The best restauran un the USA, the attention is remarkable
We have been going to the Capital Grille each year for Thanksgiving for the past few years, and it has been a consistent source of joy. The food is consistently delicious (an issue we had with other restaurants), the service is excellent across the board (waitstaff, bartenders, and buspersons were all in a terrific mood), and the room is decorated for the Holidays. Thank you again for another wonderful year in the books, making for an excellent memory for my family. We'll be back again next year!
If you are used to the service associated with the Capital Grille don’t go here. Very poorly managed staff. Had a reservation 7:45 pm. We were not seated until 840 pm no apology no accountability for overbooking. Front desk associates treated the situation like it was just a walk in w no reservation at outback get in line attitude.
When seated is they literally put us in the walkway of the Kitchen at what appeared to be a make shift table. I complained and we were moved at the server understood as it was blatantly obvious that table location was terrible. By the time we took our seat it was 9pm. 1 hour and 15 minutes after our reservation. Overall the Capital Grille is an outstanding brand as I eat there regularly. Skip Chicago it is poorly managed. Not once in this experience was there even an apology or acknowledgement that this was poor service.
Thanksgiving supper. Our waiter was Diego and he was outstanding. Friendly, professional and an excellent resource of menu suggestions, particularly regarding wine. My family will certainly return and we will request Diego. Since our wait was quite a bit beyond our reservation time, the manager offered us a dessert on the house.
Our experience was wonderful. Thank you.
We went for Thanksgiving and they did fantastic job with the turkey dinner. We had a great table in the wine room, so the ambiance was great. Our server was attentive, yet not overbearing. We have always enjoyed the Capital Grille for their regular menu, so it was great to see they carried over to the turkey dinner! Appreciate that they made our Thanksgiving so special.
We were quite pleased with our Thanksgiving meal. One of us had the traditional turkey dinner and she said very very good. The rest of us had the porterhouse and it was cooked perfectly and was delicious. But the service was outstanding. From the gentlemen that parked our park (valet service) to the fantastic server, Devina, we felt like special guests. Devina was devine!!!!! Clone her. We will be back,.... very soon!
My husband took me there for my birthday. The staff and food were incredible.
Best steak I’ve ever had! Manhattans were great. Raw oysters, Blue Points, delicious. Service was good.
Outstanding dinner. We went to celebrate my husband birthday and the restaurant was a great choice. The food and service was exceptional
My wife and I are frequent diners at Capital Grill. We have also visited your establishments in other cities. Our most recent visit was a disappointment and subpar at best.
We order side of your usually delicious mash potatoes only to discover when the server presented the dishes, they were liquified near soup form. The server apologized and freely stated, “the mash potatoes didn’t look normal.” My question is.... if they didn’t “look normal” to him, what makes him think they’d be appealing to use. Beside, every dish prepared is a reflection on Capital Grill. He offered to return them to the Chef to have them remade. The second batch was even worst. Needless to say, our meal was not as enjoyable and we left dissatisfied. Not what we expected. Truly disappointed.
Our waiter Paul provided outstanding service to us, he was patient, informative and professional. He recommended drinks and entree selections. He made our first visit to capital grille phenomenal!!
Fantastic experience. Great food and service. We will be returning.
Service and food were excellent
It was my first time at the Capital Grille, it was a good experience and our service was great the only issue we had was seating. It was a dinner for 2 and we were placed in an awkward location. It was a small nook in front of the wine room. It was a very busy area. Wish we could have been seated in a better location in order to have a better feel for the restaurant. Overall it was great.
Repeat visitor to the Capital Grille whenever we visit Chicago. Service, food, ambiance is always "First-Class."
As always a wonderful evening. Food was great and our server was wonderful.. didn’t bother nor rush us
The service was exceptional. Above and beyond! Food was great and portions were large. Highly recommend for any occasion.
Great service all around!!
Our experience for lunch was fantastic, from the valet, the the front desk, to the food and our server Valerie Delfin was superb. We will definitely be back. We had fresh oysters to start that were awesome. Lobstef bisque and french French onion soup was delishous. Fresh garden salads, and then the Capital Grille special hamburgers. They were the best hamburgers we had ever had. Cant say enough good things about the Capital Grille and its very professional staff.
Great food. Attentive service. Excellent wine.
Waiter was excellent. Will be back.
The Capital Grille did a wonderful job with my 50th birthday celebration!
We arrived close to 9pm, they were closing at 10pm. Our server was wonderfully attentive but did not rush us. We ordered right away - we split a steak/lobster tail combo, brussel sprouts, and a bottle of wine. We ordered the steak medium rare+, but it was definitely medium. The lobster tail also was a little over-cooked. I think it had more to do with the kitchen beginning to close down than anything. But both were delightfully flavorful. The brussel sprouts were fabulous. We had an inexpensive Chilean wine that was very nice. We would definitely go back.
This is one of many times we've visited The Capital Grille downtown and we are never disappointed! This time, we sat with Rich (I would recommend requesting to sit with him if you can). He is extremely knowledgeable, gave exceptional service and was just a pleasure to dine with. We grabbed a bottle of wine (Altos del Plata Malbec - great for the price), I had the lobster bisque and my date had the wedge salad to start, then we split the Grand Plateau (lobster tail, lobster claws, jumbo shrimp, lump crab and oysters). We've had steaks here before, which never disappoint, but had a show to catch and this was the perfect amount of food to avoid a coma before sitting for a few hours! Not only was Rich exceptional, but the accompanying staff was too. It's a very nice environment with outstanding service that can't be beat. :) Shout out to Oscar too, who we sat with last time. Never had a bad experience here!
Mom daughter wked and our waiter was fantastic - very accommodating and joined in on just having fun at dinner! I am not a crab cake fan at all - they always taste like tuna and bread comes so I reluctantly tried these -they were phenomenal!!
Very good food service and ambiance