I'm usually not a stickler for service as long as the food is good. But the service here is proactively smug and incompetent, undermining any potentially redeeming qualities of the food and admittedly good coffee and desserts.
1. Waited 15 minutes for table at brunch despite a reservation and plenty of empty tables.
2. Food was taking awhile so I ask our long haired mustachioed waiter (Fabio) if he could bring out our scones and toast first. His response: "I told you you should have ordered the bread basket."
3. Tables were so rickety our coffee was spilling all over the place.
4. They didn't have pork sausage or their house made English muffins -- during brunch.
5. I order the Full English. They offer to sub lamb bacon for pork sausage and forget the lamb bacon. One waiter offers to cancel the lamb bacon from our bill rather than bring it out. Huh?
Two waiters and a manager later, I get my lamb bacon.
I tell the host and Fabio that it's a birthday and they agree to bring out a few desserts with a candle as a surprise. They totally forget (or worse, maybe they didn't), clear our table, and bring out dessert menus. I remind a different waiter (Fabio abandoned us after the bread basket exchange) who has no clue what's going on. Finally, they bring out the desserts, but one at a time before the actual cake with the candle arrives. So much for the surprise, and of course, no apology.
We all shook our heads and laughed because, well, the service here is just that -- a joke.
The Breslin was very disappointing. While the atmosphere is nice with the English Pub theme and the signature ribeye steak is great, all the other food was very ordinary and quite fatty. The service was generally inattentive and sub-par for a restaurant of this level.
Food was good. The terrine board was different. Really liked the Cast beer.
We had made a reservation, and when we arrived the table wasn't ready. Not a problem, and we were directed to the bar to wait. Seated ourselves at the bar and were totally ignored by the bar tender, whom seemed more interested in chatting to a group of girls then serving customers. After 20 minutes of being ignored despite my best efforts to gain the bar keepers attention our table was ready. We both had the lamb burger which were well worth the hype, and the service from the waiter was excellent, a vast improvement on his colleague at the bar. Overall a great meal.
One of the best burgers ever! A must stop for any burger lover.
Too noisy for a business discussion. Service OK, but required getting waitstaff attention on several occasions.
An unforgettable night. After having finished the marathon with an pr my boy friend proposed to me in The Breslin and I said yessss!!!
He'd ordered the best champagne and we ate the most delicious piece of meat ever! A wonderful night.
The server's attitude was atrocious. The food was presented so poorly and without any artistic merit. It was edible but by the time we received it, we just wanted to leave. We would never go back--deeply disappointed.
Delicious, great service and atmosphere. We had a wonderful meal with friends and family, however at times the music was too loud for normal conversation around the table. Turning it down into more of a background sound would have made the experience perfect.
For breakfast, very expensive with small portions... But great ambiance & great food. If price is no object, good option for you