I took my 89 year old mother out for Christmas dinner at The Brasserie. How far the Hyatt has fallen! The staff apparently thought they were at a party & they bantered loudly back & forth with one another, completely oblivious to the diners. The kitchen is open & the chefs were loudly talking about football with one another & the wait staff. No one seemed to have any awareness of the dinner guests or how they might be experiencing the behavior of the staff.
There were no holiday decorations & the room was very depressing. Rather than any holiday music or appropriate dinner fare, they had "lite" rock and roll playing a bit too loud. Their only concession to Christmas was red & green napkins.
The service was horrible! I ordered a glass of wine and took almost 20 minutes for the waitress to finally bring it. They put down an appetizer but never told us what it was. It turned out to be dry pork on a stale crouton with other things that we could not identify, either visually because they were so wilted, or by taste as there was none.
One of the early dishes was a lobster bisque, which was served with a teaspoon instead of a soup spoon, making it difficult to eat without spilling. It tasted like "industrial soup" -- something that is made in an industrial kitchen somewhere else and trucked in.
The entree we chose was prime rib. However, they must have run out of cooked meat sometime before we arrived, so they served us slabs that were somewhat cooked on the edge, but most of the meat was so raw it was inedible.
They served dessert while the dinner dishes were still on the table. We had asked to take the meat home (so we could cook it) & they responded by dropping plastic containers on the table so we could pack it ourselves.
I didn't realize the Hyatt had fallen so far! What an absolutely horrible dinner & even worse service. It was so bad, it was funny. I recommend you stay as far away from this restaurant (& this hotel chain) as possible. Caveat emptor!
This restaurant used to be wonderful. The menu was very disappointing; it did not resemble the one online what-so-ever. The service was fairly slow even though there were very few customers. The server was very nice and professional.
We tried the ahi, the baby kale salad, and the hummus. The ahi was best.
I went here for my birthday. It was a week night and the bar was very filled due to people watching the world series. The restaurant was basically empty. I had a nice salad and salmon. Apparently the menu had been changed so they asked for some feedback, I did tell them that the serving of quinoa was too large. Hard to finish the whole serving. My husband had the cioppino and thinks maybe the fish was a little old. But he did not say anything.
I think it is a good place, maybe just not that fancy for a special celebration
The menu had a lot of good choices. The food was wonderful. The ambiance was lovely. Our waiter was nice, helpful, attentive, one thing, it took an a great deal of time for the bus staff to remove our appetizer plates and dinner plates.
I would come back anytime. It's a little pricey but worth it.
This is the only review I've ever done that was critical. It's the third time I've gone. Each time hoping it was an off day. When you get handed menus that are stained and sticky. more times then not its a place to be avoided. Silverware not clean, cocktail glass had dried mint on lip and the plate with the tasteless chic piccata on it didn't look clean. The pizza was undercooked dough. Will not be going back.
First of all their menu online is not what they currently are serving. The waiter says they changed the menu 2 years ago when they got their new chef. She also noted that the new chef is now gone, so expect a new menu soon.
My biggest issue was the Sea Bass special we ordered. It was NOT Sea Bass and we sent it back. On the way out they were changing the chalk board from Sea Bass to White Sea Bass which is a completely different fish with a consistency more like a Tuna then Sea Bass.
I would not recommend this place to anyone.
Excellent Bites...Get a couple and make a meal...Pluses to the calamari and fried pickles...
Denny's is better. Not not by much. How can Hyatt allow its name to be associated with such a dining disaster? Doesn't Hyatt want more for its brand than this?
During Restaurant Week we ordered two $29 meals. One dish was inedible with mostly fatty meat and not as advertised. The other was rather tasteless. The service was not attentive. From the moment we walked in the door, the young girls were not experienced enough to provide even minimal service to a house that was not full. We had a long wait between drinks and each course. We noticed at another table they had to flag down the girls on more than one occasion - a spoon for the soup, fries ordered at beginning of the meal...and ketchup! With one drink each, our bill including 15% tip was $100. We will not go back and if asked, will not recommend this restaurant. If you want a noisy bar scene, be my guest!