The Arsenal at Bluejacket

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1. DR

   DavidR

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food4service1ambience2

   Food good, beer great, staff/manager terrible. Had reservation and asked to be moved to a different table (too small). Was told all the many (at least 8-12) empty tables are “reserved”. Had drinks, apps, meal and the whole time, nobody showed up for those “reserved” tables. We had to rush to eat our food in the meantime due to the size of the tiny table. Addressed this with the manager and she could not care less. She gave a vague apology, said she “just got there” and if she was there she would have us no issue with us moving tables and that we should have put in our reservation request that we want a booth. It’s a shame I added a tip before the meal even got brought out. Suggestion: bring cash to tip after the fact instead of tipping as you digitally put your meal in (no waiters/waitresses at this place) in case your service was trash.

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2. JW

   JoeW

   Baltimore

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food4service5ambience4

   The Breakfast Burrito wasn’t bad but would have ordered something else. The rice and tortilla was too much starch for me. The home fries and cocktail were both good. Nice looking place for casual dining. I didn’t try the beer but there were lots of fans ordering in and to go. The patio fills up fast on a nice day. I’ll definitely come back and try something different to eat.

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3. KW

   KimW

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined on March 13, 2023

   overall4food4service4ambience4

   Great food and atmosphere. A little weird that you have to pull up the menu and order on your phone. They did provide a server if requested. I would get the server next time.

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4. MN

   MamasNightOut

   Orlando

   8 reviews

   5.0

   8 reviews

   Dined on March 13, 2023

   overall5food5service5ambience5

   Great little spot for food and local beer. Kid friendly and great environment.

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5. MD

   MaggieD

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined on March 4, 2023

   overall5food5service5ambience5

   Literally the best service ever! Half of the chicken slid out of his sandwich and onto the floor and they got him a new sandwich ASAP! We also had a bunch of friends show up and the accommodated a large group with an extra table in the back. They were AMAZING! Thanks Bluejacket

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6. K

   Kate

   Washington DC

   6 reviews

   5.0

   6 reviews

   Dined on February 27, 2023

   overall5food5service5ambience5

   Great beer, food and service! Thank you!

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7. JN

   JaNo

   Washington DC

   13 reviews

   5.0

   13 reviews

   Dined on February 5, 2023

   overall5food5service5ambience5

   The beer selection was great and cocktails were potent. I really enjoyed all the food and our server (Trey) was lovely. We named half a dozen things on the menu we'll try next time.

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8. 5

   512local

   New York Area

   2 reviews

   3.0

   2 reviews

   Dined on January 16, 2023

   overall3food3service1ambience4

   Service non existent. Wanted us to exclusively use the app.

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9. t

   twster55

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined on January 14, 2023

   overall4food4service5ambience3

   I always love the beer at Bluejacket and every now and then it's nice to have a meal there too!

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10. S

    Steve

    1 review

    4.0

    1 review

    Dined on December 17, 2022

    overall4food4service4ambience4

    Nice place for a casual lunch or brunch. I recommend this place.

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11. OT

    OpenTable Diner

    Washington DC

    25 reviews

    vip
    4.0

    25 reviews

    Dined on December 16, 2022

    overall4food4service4ambience5

    Sports bar, beer hall, date spot all in one haha! The upstairs tables give a nice feel overlooking the rest of the restaurant. Good spot before a show at the wharf if you’re not getting all dressed up

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12. OT

    OpenTable Diner

    Baltimore

    3 reviews

    vip
    5.0

    3 reviews

    Dined on December 16, 2022

    overall5food4service5ambience5

    I can see why some people would be bothered by the ordering process if they weren’t aware of it before hand. We read reviews so we knew what to expect, which helped. On the whole, we liked the process. It allowed us to pace our meal. Drinks and appetizers first. Then when ready we ordered our mains. It worked really well. No searching for a server when you want something else. That said, service was still great and they checked to make sure we were doing well often. In terms of food and drink….old fashion was excellent, margarita was ok, beer was really good, food was delicious. We had the big train burger, pastrami sandwich, pub style Mac and cheese, and Bavarian roast chicken. Everyone loved the meal.

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13. PH

    PamelaH

    Washington DC

    9 reviews

    1.0

    9 reviews

    Dined on December 11, 2022

    overall1food2service1ambience1

    They don’t have servers anymore. Just good runners. Must order everything on your phone. Some food items were good. But they have a breakfast scramble that seemed as if someone just learning to cook made it. Just watery and sad. Couldn’t even tell the waiter it wasn’t great. Since no one ever asked us if the food was ok. Space was cold. Beer selection much smaller than previous visits pre pandemic. Just seems like management is no longer paying attention to the place and hoping it runs itself based on prior hype and minimal staff.

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14. SC

    SuzC

    Washington DC

    13 reviews

    3.0

    13 reviews

    Dined on December 10, 2022

    overall3food3service3ambience5

    I used love the menu and food of Arsenal “the fine dining restaurant” and not the new pub version. It’s misleading to serve pub food masked behind fine dining ambiance. While ordering for food through a QR code was acceptable during COVID, we need to move past that now. Very disappointed. I still do like Bluejacket and its “pub food.” Going forward I will treat Arsenal as a pub and not so much a place where you go for fine dining.

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15. HF

    HillFoodie

    Washington DC

    23 reviews

    4.0

    23 reviews

    Dined on December 7, 2022

    overall4food5service3ambience4

    Don’tove the default to QR-code ordering. Also hard to get soda refills with this system. Food is still great.

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16. LA

    LALA

    Washington DC

    17 reviews

    4.0

    17 reviews

    Dined on November 25, 2022

    overall4food4service3ambience3

    Fun place to go with friends, decent food and drinks - not cheap though - I like the convenience of ordering online, and food/drinks came quickly. If you needed something else though, it was hard to get an assist.

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17. E

    Ebby

    1 review

    3.0

    1 review

    Dined on November 23, 2022

    overall3food3service2ambience4

    So there was no waitress or waiter. I had a party of 10 and we had to scan the menu at the table to make an order. People had questions in which they couldn't be answered because there was no live person. Also, there are no happy hour prices 😕. Its a nice venue though.

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18. SH

    SusanH

    New England

    15 reviews

    vip
    5.0

    15 reviews

    Dined on November 4, 2022

    overall5food5service5ambience5

    Great outdoor dining! Food and drinks were great.

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19. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 30, 2022

    overall5food5service4ambience4

    The food was amazing! The beers were great too! 10/10

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20. L

    Long

    San Diego

    3 reviews

    5.0

    3 reviews

    Dined on October 25, 2022

    overall5food5service5ambience5

    Meeting with friends

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21. F

    Fjtklgg

    1 review

    4.0

    1 review

    Dined on October 22, 2022

    overall4food5service5ambience5

    Cocktails were not great but food was good. Got a Florentine chicken pasta and it’s was very good, wings were very good too with plenty of sauce and the burger was great!

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22. P

    Paula

    Washington DC

    11 reviews

    vip
    5.0

    11 reviews

    Dined on October 19, 2022

    overall5food5service5ambience5

    We came based on a recommendation of a friend. This place did not disappoint. Wait staff was patient and courteous. Food was prepared perfectly. We will be back.

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23. SM

    StephanieM

    1 review

    4.0

    1 review

    Dined on October 9, 2022

    overall4food4service2ambience4

    Because this is a no contact experience it’s difficult to get help when you need to order additional items or have questions.

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24. SH

    SusanH

    Washington DC

    1 review

    vip
    4.0

    1 review

    Dined on September 30, 2022

    overall4food4service4ambience4

    Great, convenient place to eat and great service! Get there early to find street parking near restaurant.

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25. MO

    MimiO

    Washington DC

    1 review

    3.0

    1 review

    Dined on September 24, 2022

    overall3food5service1ambience4

    Service was very bad. We were asked if we'd prefer to order on our phones or if we'd like to have a server. We requested a server, but a server never came. We ended up ordering on our phones, but the food and drinks came out in strange orders, and there was no one we could ask for water, plates for appetizers, etc.

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26. KF

    KeithF

    Washington DC

    4 reviews

    5.0

    4 reviews

    Dined on September 22, 2022

    overall5food5service5ambience4

    Server Jackie was great. The sweet rubbed wings were excellent. Cubano sandwich large and enjoyed by two of our guests. Chicken sandwich was perfectly done and sweet potato fries were an excellent complement. Only complaint was that a wind storm came through and blew dirt and bugs onto us (not the restaurants fault).

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27. AS

    AnneS

    Washington DC

    10 reviews

    vip
    3.0

    10 reviews

    Dined on September 22, 2022

    overall3food2service4ambience3

    I took colleagues to a work lunch here. Service was good. I didn't realize I hadn't fully submitted our order until the server came to check on us 45 minutes after we were seated. They were very kind and rushed our order. The menu is largely elevated pub food, so we all selected salads. Salads were bland and forgettable. Space is large and has good atmosphere. Would recommend for drinks and/or snacks.

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28. B

    mattyB

    Washington DC

    2 reviews

    vip
    1.0

    2 reviews

    Dined on September 3, 2022

    overall1food1service1ambience4

    We had a very simple order. Two beers and two entrées. The first entrée come out relatively quickly. The second one did not come out until a half an hour later. And I literally done eating before my date even had their food. We decided we were done waiting and just wanted to take the item off our bill. That took another additional 10 minutes. Additionally, the presentation of the meals are always great but the food is bland and very underwhelmed

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29. OT

    OpenTable Diner

    Baltimore

    7 reviews

    4.0

    7 reviews

    Dined on August 31, 2022

    overall4food5service5ambience5

    Gotta figure out a way to enable our ability to order unscripted cocktails via the mobile/QR code experience

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30. V

    Vickie

    Washington DC

    1 review

    4.0

    1 review

    Dined on August 19, 2022

    overall4food4service5ambience5

    Our hostess Ms. Tracie W. was absolutely amazing. She has great customer service, great energy, super polite and kind, with a great personality. Our whole business unit was thoroughly delighted with Ms. Tracie and we will definitely have more luncheons at Bluejacket!! Thank you so much Ms. Tracie!!! :)

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31. ES

    ESKim

    Washington DC

    37 reviews

    vip
    2.0

    37 reviews

    Dined on July 24, 2022

    overall2food3service2ambience3

    So, we came here for Sunday brunch, and I guess we got what we expected which was okay food and shoddy service - it’s typically a sports bar, right? I had to repeatedly look for a server to request things, and while my wife’s pastrami scramble was tasty, my strawberry French toast was more like, “what’s this?” The French toast was fairly dry and didn’t have much batter on it. To top it off, despite the mediocre service, they automatically charged 18 percent service fee. Let’s say coming here for beer, drinks and bar food, fighting over the attention of bartenders are fine, but for most folks looking for decent brunch, you got many other choices in the area - I’d only come here if you got zero other options.

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32. B

    Boomer

    Washington DC

    9 reviews

    vip
    4.0

    9 reviews

    Dined on July 23, 2022

    overall4food5service3ambience4

    The food was great but the service model was difficult and we had an entire entree forgotten about and had to flag staff down.

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33. A

    Alicia

    1 review

    5.0

    1 review

    Dined on July 22, 2022

    overall5food5service5ambience5

    Great good, great beer and great service! Truly blown away by all of it.

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34. s

    sky2822

    1 review

    4.0

    1 review

    Dined on July 18, 2022

    overall4food4service3ambience4

    Bluejacket is really great. The only thing lacking is the service. They are super nice but the service could be a little better/more attentive. The food was great, especially the fries.

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35. i

    igotsidetrackded

    Washington DC

    4 reviews

    4.0

    4 reviews

    Dined on July 17, 2022

    overall4food4service3ambience3

    good beers, good food. able to order via QR code from the table. drinks/food brought out promptly

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36. PK

    PeteKappie

    Washington DC

    23 reviews

    vip
    5.0

    23 reviews

    Dined on July 16, 2022

    overall5food5service5ambience5

    Blue Jacket has delicious food and drinks after a ball game!

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37. NY

    NavyYard

    Washington DC

    2 reviews

    3.0

    2 reviews

    Dined on July 12, 2022

    overall3food3service5ambience3

    No hot food due to some problem in the kitchen. But that caused substitution issues for their cold dishes, like the roast beef sandwich, which now had burnt potato chips as the side. Yet still at full price. The online tab kept on closing, and the tips never changed to reflect our actual rate selected, both higher or lower. Very loud room, even though it wasn't full - hard to carry on a conversation. Have heard rave reviews of this place - not worth it from this visit. Many other places with better food, better beers, and lower prices.

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38. MH

    MartinH

    1 review

    1.0

    1 review

    Dined on July 8, 2022

    overall1food2service1ambience3

    The lack of servers yet the request to tip them is ridiculous.

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39. AF

    AlexisF

    Washington DC

    10 reviews

    vip
    3.0

    10 reviews

    Dined on June 28, 2022

    overall3food5service1ambience3

    Our service was horrible and there was ZERO direction or assistance from staff on assistance ingredient clarifications.

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40. S

    Safowah

    Washington DC

    2 reviews

    2.0

    2 reviews

    Dined on June 19, 2022

    overall2food3service1ambience3

    This review is based mostly on the fact that information about this restaurant's service practices are not disclosed on the OpenTable reservation site. This is absolutely NOT a traditional, full-service restaurant. Patrons are seated (in a lackidasical manner), and required to scan a QR code to view the menu and select items. There is very little interaction with servers. The concept would work for more of a fast-casual type resturant, but for a place at this price point and type of menu, not having a server to explain items or request menu substitutions is frustrating. Also, one must add a tip at the time of payment, which is before service actually starts. There is no single, dedicated server for the table, which also complicates the tipping process. None of this information is provided on the reservation site, which is unfortunate. This definitely took away from the dining experience. If you're looking for a place that's convenient for pre-ordering while at a Nationals game, or walking around the Navy Yard area as a tourist, this is great. If you're looking for more of a traditional dining experience for a restaurant listed on OpenTable, this is likely not the place for you.

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