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Food was delivered to the wrong people at the table. Also, when the food was delivered, the servers had their hands full and seemed to be expecting the diners to make room by removing the dirty dishes.
Also, wine pairing was ordered, but the wine for the first course was not delivered until asked for. Another waiter was very kind and brought the wine.
I get the idea that this restaurant is one of those where the "celebrity chef" thinks his stuff is so good that the service doesn't matter. Well, the restaurant business in Dallas is much too competitive for that.
I went with a group of friends to this restaurant for a New Years' Eve dinner and celebration. We were a group of seven people and definitely the largest and loudest party there. It's a small restaurant, very cozy and intimate, so maybe isn't a good option for most larger groups, but we had an enjoyable experience.
The food was good and had healthy options, which was important to our group (one of us eats AIP, two of us eat HFLC, another has a dairy intolerance). We all were able to order from the menu with only minor modifications in order to fit our dietary restrictions. However, I will say, there is not an extensive menu for modifications if you have a more obscure allergy (like nightshades, I wanted a side to accompany my main salad and was unable to find another side that fit AIP).
I was a little concerned about the atmosphere with this restaurant being at the Galleria, but it is very much removed from the hustle and bustle of the mall. The restaurant is located in the Westin hotel, which has a separate entrance than the main mall entrance. It also is upstairs, removing it even further. We did not feel tacky spending NYE dinner at a "mall restaurant," it definitely held up the prestige of a nice hotel's restaurant ambiance.
Further, our service was just outstanding. Our waiter was patient with us as the group trickled in at different times, he attended to all of our dietary restrictions, and even devotedly took group photos for us outside the restaurant once we were done eating.
The price point is definitely reasonable considering the atmosphere, service, and great menu. Even with a cocktail, my meal was less than $35.
The food was excellent as always. A few missed steps with the meal, but overall another great experience! The holiday cocktails were superb and each course was very well flavored.
Food was a limited menu but was so very wonderful and the service was excellent!
As always a great meal. Handled a party of 8 quite well. This time it was with friends for Christmas. Had no concerns about setting up this party at the Second Floor.
We went there for their Thanksgiving day buffet. Everything we tried was delicious, hot and there was plenty of it!! The sweet potatoes and dessert were definitely my favorite! Although the cornbread stuffing was in the running. The service was fantastic, the complimentary mimosa was a nice unexpected touch.
The service was fine, although not great (e.g. we had to keep refilling our own wine glasses, and little things like that). Also, the restaurant kind of seemed like, in its conception, it was much better, but things have kind of dwindled. There weren't many people there and it had that kind air of being somewhat forgotten. The food WAS good, although I think the menu was not as forward thinking at it claimed to be on its website.
The bartender/waitress was nice but seemed overworked.
The food was good but this is in a hotel and that was not clear when setting the reservation.
The price was $15 for two pieces of French toast with berries. And $18 for chicken strips and waffles in a sauce.
Hope that helps
Very slow service on a Sunday brunch, with few tables occupied. Food was forgettable. The steak with chimichurri was OK, the breakfast salmon tacos had beautiful presentation but the tortillas were too small, so everything just fell from it. The waitress didn't come to get my credit card, so after a while I paid in cash and left. Not to return.
Alexis our server was amazing. Always on top of refilling our coffee and water and replacing our plates for the next course. The food and desserts were to die for. The desserts were the highlight of the day, and the salmon was just perfect.