The Terrace Club will open two hours prior to game time for every game. Reservations are for Pre- Game seating only and may be placed online or during game days by calling 216.420.4081. Please allow 30 minutes in between your reservation and our second seating that occurs at game time. The Terrace Club will not be accepting game time reservations at this time. Seating at game time will be conducted on a first come first served basis. Seating will depend on party size. Please be aware 80% of your party must be present in order to be seated. Please note that although the dining room overlooks the field, some seating has obstructed views.
*Please note: All patrons must possess a valid home game ticket in order to enter Progressive Field and the Terrace Club.
It was an unexpected surprise!
The food was great!
It’s where we’ll eat before each game now.
Good experience. Nice Buffet. Staff very friendly with good service.
Better food inside the ballpark. Great view perfect spot to kill a rain delay, but the view is the only real positive.
We had a great time. We love the friendly staff.
Yes the convenience of it to bring my elderly mother for a game and have lunch before was awesome...the food though was not what we expected...no originality...waffle fries out of a freezer bag was below what this place should be serving. The perch sandwich that we ordered did not seem fresh and was not hot. Our waitress seemed like we were bothering her by being there.
Go Tribe! Great atmosphere on a chilly rainy day.
Love just hangout to stay dry & warm.
We were very confused about the reservation and waiting list procedure. The staff and service was very helpful and attentive. In the future we hope for a much easier system for reserving our table for during the game.
The last two times we were here, our reservation was mixed up. We had to show them the information on our telephone. Food was mediocre and the beer was warm. Our service was excellent. Also, the heat was turned off and it was about 60 degrees in the place. I asked about this, and nothing could be done. Corporate. We have partial season tickets and only go here when the weather is worse outside. A necessary evil.
Took family here for my son's 4th birthday. Wow such great views! Food was good too.
It wasn’t crowded and we were able to just sit and relax for a long time. The The buffet was excellent. Love the Terrace club all the time. Your bathrooms are always kept needs to. Thank you.
Had the brunch with my son. $25 for all you can enjoy. Turkey, ham, ceaser salad, cheese, fruits, desert and more of items that I did not taste. My son had fratata and French toast. Everything was great. And since we are Indians season ticket holders we received a 10% discount. Well worth the money. Excellent value.
We arrived on time for our reservation. The hostess insisted we were already there. Poor customer service on the resolution as it was quite timely. We all did the buffet. It was just good. Also, buns and breads stale on the buffet. Buffet staff unfriendly.. We have eaten here before and it could just be so much better. You also cannot make a reservation for game time. You can be added to the wait list, however, they don't answer their telephone.
More buffet variety would be nice however the staff was really nice
Kris was our server and she was not very good. Had long wait times for re orders and a long time after placing order. I would recommend if you get Kris change seats.
I think you should continue to allow us to make reservations rather than go to a waiting list.
Alex the carving chef was on top of things and made sure the buffet was in good shape throughout the entire service. The food was delicious. The cheese station should identify what the cheeses were. The place was chaotic for Opening Day and the front of house has a lot of work to do to make it all make sense. We weren't able to make reservations for any particular table but were removed from our table for someone else's reservation? Wasn't the best experience. Pillars impede sightline of the field for most of the tables but happy they finally installed monitors at least. They should have the inbetween inning loudspeaker entertainment piped in so people can also enjoy the sing-a-longs and entertainment.
Michelle at hostess station was nice and empathetic to our seating issues and problems but sadly wasn't given any authority to do anything to help. At least they won. And the food was good. The rest was just stress and not the best guest treatment. Was disappointed. But the food was really good.
View is great no matter where you’re seated. Plenty of food and drink selections. Prices are reasonable.
I had 3 friends with me and they were beyond delighted with our seats and the whole experience.
Quality of food is good but a bit pricey for size of servings (burger/chkn sandwich/fries) are small portions for the price. Michael was great server, and some newer staff were quite attentive (water refills, etc). But a different server brought food out, and she brought mine 1st but not my mom's in same trip. I wasn't eating til she had hers, but mine was kinda cold for being a chkn sandwich and fries....maybe had been under hearing lamps waiting for a buyer. My mom had lobster roll & fruit as substitute for fries....but they brought fries. Sent both plates back for corrections. Maybe having too many staff handling orders led to miscommunication of food orders.
Great view of field from far end table, otherwise many tables had partial obstructed views from pillars or window casements. Very convenient from parking garage, restrooms etc (she said women's handicap stall needed cleaned formal the TP scattered around).
Very clean tables and environment. Could use a couple more speakers to hear tom Hamilton radio broadcast better.
Our server was wonderful. Went for our first anniversary.
Attentive server, good food & great view of Progressive Field. What more could an Indians fan want? Oh, maybe a win!😁
I was not impressed. My family and I had pre-game reservations for a Saturdsy evening game. The menu was very limited. I ordered a club sandwich; my sandwich was piled high with turkey, so much so that that sandwich fell apart. Lettuce and tomato on the side. Also, there was no bacon. I told my server and I was brought two servings of bacon by two different servers. The others in my party ordered the hamburger on the menu. They were also not impressed. We did enjoy where we were seated as there wa a very good view of the ballpark.
Great view. All else was fair. Online reservation page indicated no open tables for game seating. So we went to 5 pm seating. Put name in wait list for game seating also. There were tons of open tables for game seating!! B We were never notified. Would have preferred later seating. Didn’t seem to be very well organized. Also menu not as it appeared online.
As always a terrific experience. Always a treat to start the game in the Terrace Club. They were very attentive and made the birthday celebration special.
Certainly worth experiencing a game from here. The food is better than average & the servers are delightful. Prices are reasonable, considering where you are it could be the cheapest way to go for a meal at the old ballyard!
Enjoyed the Terrace Club with my family. I recommended it to my coworkers as a good place to watch the Indians game with great food and service.
Great table, Buffet ok . Noise level high, but not energetic, more annoying and hard to hold a conversation.
We booked online reservations for 5 PM. When we got there, we couldn’t even get into the park until 6 PM food was very below standard, but our server was excellent
Bad menu. Bad service waited long time for food. Cold. Not a great selection for healthy choices
We had so much fun. The food was good (it could have been warmer, but it was pretty great). Service was fantastic! The views were amazing. We brought a 4 year old and the staff made every effort for her to have a blast (and she did!). We will definitely be back
Service was extremely slow although restaurant was only half full watched a waitress texting on her phone while we waited for service. Drinks were way overpriced for what you got. Extremely small gin and tonic that tasted like straight tonic, no special gin, for $12. Sandwich was mediocre. Every time we have gone it has gradually decrease in quality. We won’t be back.
I was very disappointed with our experience at the Terrace Club. This used to be the place to go for an Indians game and boy, has it changed. The food was cold and terrible. Service was even worse. Asked for extra dressing for the salad and the waiter brought it out after we were finished eating. Kept having to go downstairs for drinks, so we waited a good 15 minutes for every beverage. We finally were so over everything, we asked for the checks so we could at least catch the rest of the game from our seats. Took another 25 minutes and our waiter wad nowhere to be found. Asked to speak with a manager who did absolutely nothing other than apologize and say they experience high turnover there. Made it out of the restaurant in tome to see 2 innings of the game in our seats - that is how awful and slow the service was.
Cassandra was great as our server. The service was fast and efficient. The past 3 times I was there, I was disappointed. Based on this performance, I would come back.
Service was fast & friendly. Food was fresh and filling. We had appetizer & burgers. Prices comparable to downtown food pricing. Atmosphere was more sporting event than special dinner though. We
Food was so-so. We got 2 burgers, chicken fingers, and fries. Fries had been precooked, warmed up, then served overdone. Burger just a frozen pub burger. Tasted okay. But we ended with milkshakes, and they were good.
It’s a nice one-time thing mainly for the view, but the price doesn’t justify the product. For example, they ran out of hot dog buns at the buffet. It didn’t take long to bring more, but the restock was dense, wheat buns that were so cold they had obviously been frozen. It was a $20 buffet and they couldn’t get hot dog buns correct?
The staff was friendly, but they seemed to be short handed. By the time we were able to flag someone down to bring ketchup and mustard to our table the food was no longer hot.
At a lessor price my ratings would be a little higher, but if you’re going to charge top dollar for an experience it needs to be better than the food sold by a person in a fluorescent shirt walking up and down the aisles.
Overall, it was just OK.
Food was very disappointing. The special of the day an 8 ounce burger was grossly overcooked, under weight and served cold. Even the bun seemed stale. The fries were greasy and cold. Even the Arnold Palmer was weak and tepid, I sent it back and they just added more lemonade. I have been coming to the Terrace Club for many years and the food quality has steadily depreciated. My guests were polite and accepting of the food. Fortunately, the game was excellent.
This is a great location for inclimate weather. Food is subpar at best. Everything is precooked and comes out luke warm if that. The club level has better options and the food is hot over there. Please contact me if you would like to discuss specifics.
This is our third time going there and we will not be going back, unless there are changes made.
Sat down at 5:15, placed our order at 6:00, recd food at 6:30 then asked to leave
for the next seating. We have eaten here before and enjoyed. This time not so much.
Waiter was really nice but seemed to be doing other duties than waiting on his tables. Getting
cases of beer from the bar etc.
Overall an excellent experience! Food was delicious! Our waitress, Becky was attentive, funny and very personable. I will definitely request her on future visits.