Although the website said a full menu was offered for breakfast, only the buffet was offered once we arrived. Service was poor and timeliness was poor.
The fried chicken was absolutely delicious! The biscuit with honey butter reminded me of the molasses butter my grandmother use to make. Carrie, our server, was absolutely wonderful. She was knowledgeable about the menu, attentive, and personable.
This place is not busy, so I wonder about its sustainable future, but honestly they have the best fried chicken in the city. And they do comfort food SO WELL! Grits, greens, cornbread....name your favorite staple and they nailed it. Their service is friendly and attentive. Please don’t go away, Sway!
One of the best hamburgers I've eaten! Done to a perfect "medium rare". The fried egg topping was an unusual lagniappe. So far our visits to Sways have been very enjoyable. Their shrimp and grits, which I ordered on a previous visit, is one of the best in town.
We were early and so it was very quiet. Kathy G., our server, was highly professional and anticipated our needs and made sure we were out in time for an 8:00 PM curtain. There's something to be said about a "mature" and experienced server!
All-in-all, a fine dining experience.
Food was good, but service was HORRIBLE!! I had to get up and fill my own water .
The food was outstanding...the atmosphere was lacking.. definitely felt like a "hotel restaurant"
Fried chicken was excellent! Shrimp and grits also excellent. Delicious fried green tomatoes. Service was perfect. Great experience!
Awesome overall experience and will put on list of places to go back....lol
Food was good, although not exceptional, but the service was terrible. Our server was very inattentive. One of our party asked for a glass of water 5 times before getting it. Just very poor service in general. Even when that person was served a glass of water, my glass was never refilled and I only drank water. I ended up getting water from the lobby to finish my meal. Pepper shaker was empty so we just snagged one from another table. We were never asked if our food was okay, just no attention at all. It was almost like there had been no training whatsoever on how to take care of a table.
Food is great; need more non-California wines; great service and amibance; will be back
Vegetables were hardly cooked. Pork chop was very overdone. Lemon drop martini had seeds in the bottom of it. Restaurant was pretty close to empty but still received slow service from server.
Food was a little slow in coming out of kitchen but overall a great experience.
Linda was so professional and informative. She’s the best! What an asset to the Hyatt and Sway.
This is by far my worst dining experience. I left the restaurant after an hour and had only received a water.
Excellent experience! Can't wait to come back and try another menu item.
we chose this restaurant bc of its proximity to my friend's, whose birthday I was celebrating, work and also bc we could make a reservation allowing us to maximize her lunch hour. That was very convenient; however, I was disappointed in the ambience as well as the flavor of the food. just kind of plain!
Very inconsistent. The corn chowder and lamb meatballs were amazing! The fried chicken was also very good. But the pork chop was over cooked, and my wife’s rib-eye was undercooked, and both were very over-salted. The service was also only ok. We would most likely not return.
Great food,great service, but not cozy. Not dressy and loud from ppl at the bar!!
Way better than the first time.
The food was outstanding. Our server (Brandon) was very helpful. Plan to return in the next few weeks. Not sure what changed, but they got it right. Highly recommend it to all.
The food was great, but the service was awful. There were so many mistakes made, it would take too long to list. We were there 2 hours with only 3 tables and were still late to our concert. The management did make it right with the one person at our table who's meal was totally forgotten about but that didn't help the rest of us who were stuck waiting too.
Waiter had no idea what good service is. Probably will not go back to this restaurant.
Food was amazing! 5*
Food was delicious. But the kitchen seemed slow with our order. If fried chicken is made to order, perhaps inform diners that it will take 25 minutes to prepare. We were not told that.
And waiter was kind, but not attentive.
We were on a four day bourbon tour, and decided to eat dinner at the Sway on one of the evenings. We each ordered something different, and the quality of dinner varied greatly with each plant. The steak dinner had to be sent back because it was too salty to be eaten. Our server was on his second day of work, and no one was assisting him. It was painfully slow. The manager did apologize and removed the steak dinner from the bill. I would only eat there again if I were staying in that hotel and did not feel like walking out for a meal.
A wonderful dining experience. The food and the attention to detail exceeded my expectations.
Went for brunch and was VERY underwhelmed. Small brunch menu so we opted for the buffet, which was better than average but I requested an omelette that took 25+ mins to arrive, only after I inquired about it, and contained all the wrong ingredients. Server apologized but no amends were made.
Great food and great service! Love the shrimp appetizer ❤️
Server very distracted. Checks were incorrect and late. Restaurant was not busy but not much attention on part of server. Great food!
The breakfast buffet had many choices and everything was tasty and fresh. You could even get pancakes, french toast, or waffles with your buffet. Service was a little slow but I would still recommend going here for breakfast
Our waitress, Fatoumata was the best waitress I have ever had, period!
The fried chicken, the best I have ever had!
A true outstanding experience!!
Thanks so much💕
Bread was cold, sides were cold, chicken was burned after waiting 25 minutes for it. Way too much money for 2 peices of chicken
While we were able to book a table, the restaurant was actually closed. Ruined our night for sure. Why did this happen Open Table? Poor reflection on Hyatt and the restaurant as well. Don't know when I will be back in Louisville but will think twice about other Hyatt properties
Great food and service. We came before a concert and had a wonderful meal. Southern influence gastro pub I highly recommend.
My review will only take 1 word. . . YUM. Best fried chicken I've ever had and that's saying a lot from a former restaurant owner and lover of fried chicken. The server was very attentive and sweet. I just can't say enough good things! Double thumbs up.
Loved it food was amazing and the service was quick and attentive without being annoying. The ambience is nice great date spot
Food was good and our server was excellent. We made a special request for her from experience we had from previous visits.
The best fried chicken ever! I've read about Sway in national reviews and had to try it for an early Mother's Day dinner. It was fantastic. Portion sizes were perfect and the biscuits and cornbread were scrumptious. Next time, I'm going to try the Spicy Shrimp and Grits.
The only complaint wehave was the service. Our dinner order took about 90 minutes to come to the table and the appetizer we ordered came after our dinner was plated and tabled. The food was excellent
The strawberry mint julep was wonderful! Our waitress from Dallas was pretty incredible too!