Sway - Hyatt Regency Louisville

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1. OT

   OpenTable Diner

   Louisville

   9 reviews

   4.0

   9 reviews

   Dined on May 12, 2022

   overall4food5service5ambience3

   Food and service was great but the music was too loud.

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2. OT

   OpenTable Diner

   Denver

   1 review

   2.0

   1 review

   Dined on May 8, 2022

   overall2food2service2ambience4

   Okay food, not good value

   Report
3. DB

   DarlaB

   Los Angeles

   20 reviews

   vip
   5.0

   20 reviews

   Dined on May 7, 2022

   overall5food5service5ambience5

   Absolutely perfect derby eve dinner!!!

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4. LJ

   LisaJ

   1 review

   1.0

   1 review

   Dined on May 1, 2022

   overall1food2service1ambience3

   Took over an hour to get noodles and french fries with a fairly empty restaurant.

   Report
5. DT

   DeborahT

   Cincinnati

   27 reviews

   vip
   5.0

   27 reviews

   Dined on April 16, 2022

   overall5food5service5ambience5

   Excellent service all the way from the hostess to food delivery. Our waitress was very accommodating and pleasant. The shrimp and grits were out of this world.

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6. EM

   EricaM

   Cincinnati

   4 reviews

   4.0

   4 reviews

   Dined on April 16, 2022

   overall4food5service3ambience3

   Elton John concert in town and caught dinner at the hotel. The burger was absolutely delicious. Perfectly cooked, and they were happy to substitute a vegetable for the chips. The Old Fashioned was also excellent. The service wasn’t great, but only because it wasn’t staffed well. It wasn’t that our server wasn’t great, she just had way too many tables to serve. Everyone was really trying to help everyone else out. If they had appropriate staffing (I know, hard to achieve in the current climate), the score would have been higher, but overall very nice dinner!

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7. KS

   KatrinaS

   1 review

   5.0

   1 review

   Dined on April 16, 2022

   overall5food4service5ambience5

   Husband loved the shrimp and grits and I enjoyed my half fried chicken. There was only one server for the whole dining room and she handled it with grace. Once our orders were in, drinks, apps, and food all came promptly. No complaints!

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8. B

   Bordeauxbob

   Milwaukee

   133 reviews

   vip
   4.0

   133 reviews

   Dined on April 15, 2022

   overall4food4service5ambience3

   Very impressed with this restaurant. While the menu options are limited, they do very well with what is offered. Both the chicken and Turkey choices were excellent and the staff was very friendly and attentive. Highly recommend this restaurant if you are in the downtown area.

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9. RA

   RoderickA

   Louisville

   1 review

   vip
   5.0

   1 review

   Dined on April 9, 2022

   overall5food5service5ambience5

   Always Great. Never had a bad experience while dining.

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10. OT

    OpenTable Diner

    Atlanta

    1 review

    vip
    1.0

    1 review

    Dined on March 27, 2022

    overall1food2service1ambience1

    We waited 20 minutes for a hostess, along with 2 other groups that had reservations at the same time. One of the groups had spoken with an employee who said she would be back, and never came back. The bar area is facing the entrance, and the bartender and 2 servers there saw us and completely ignored us. We eventually gave up and went somewhere else. We've eaten here several other times on other trips over the past year, and the service is always terrible and the food is just okay. I once ordered a Manhattan and the bartender came to the table twice to ask me how to make it.

    Report
11. OT

    OpenTable Diner

    Louisville

    1 review

    2.0

    1 review

    Dined on March 26, 2022

    overall2food2service1ambience3

    Really slow service and the food was so so

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12. OT

    OpenTable Diner

    Louisville

    2 reviews

    5.0

    2 reviews

    Dined on February 12, 2022

    overall5food5service4ambience4

    Good experience

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13. OT

    OpenTable Diner

    Louisville

    1 review

    4.0

    1 review

    Dined on February 12, 2022

    overall4food3service4ambience5

    It was nice!

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14. OT

    OpenTable Diner

    Cincinnati

    1 review

    1.0

    1 review

    Dined on January 28, 2022

    overall1food1service1ambience1

    We made a reservation through Open Table. We arrived at the restaurant at the time of our reservation and we were told that they were only open for Carryout. They were offering no dine in service at all. So we’re stuck at 6:00 on a Friday night with no reservation anywhere.

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15. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 28, 2022

    overall5food5service5ambience4

    Outstanding and friendly service. Best chicken dinner in town!

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16. JW

    JenniferW

    Louisville

    2 reviews

    2.0

    2 reviews

    Dined on January 15, 2022

    overall2food5service1ambience1

    The server we had was trying to look cool to a very loud group of drunk women. Therefor the tables were ignored and the cussing was extreme. We were staying at the hotel and could hear them in our room on the 6th floor. The server was the worst part of the experience as the food was except and the rest of the staff were very sweet.

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17. T

    eleanorT

    Louisville

    16 reviews

    vip
    4.0

    16 reviews

    Dined on January 8, 2022

    overall4food4service4ambience4

    Food is good! Service does not feel like a fine dining experience but it was friendly and quick.

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18. OT

    OpenTable Diner

    Louisville

    1 review

    vip
    5.0

    1 review

    Dined on December 12, 2021

    overall5food5service5ambience5

    Food was incredible and staff was unbelievable!!

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19. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 11, 2021

    overall5food5service5ambience5

    OUR SERVER WAS GREAT SO WAS ALEX AND THE OLD MAN YOU GUYS NEVER GAVE RITA THE FULL ATTENTION LIKE I WANTED NOR DID YALL SPOIL HER

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20. CR

    ChrisR

    1 review

    2.0

    1 review

    Dined on November 13, 2021

    overall2food1service1ambience1

    I never want to see anything from you again. Do not sell trade or otherwise my information to any intity.

    Report
21. OT

    OpenTable Diner

    Richmond

    1 review

    4.0

    1 review

    Dined on November 12, 2021

    overall4food4service4ambience4

    Food was great and plentiful. Very good for a hotel restaurant.

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22. AG

    AngelaG

    Louisville

    7 reviews

    3.0

    7 reviews

    Dined on November 11, 2021

    overall3food5service2ambience4

    It took awhile for us to be greeted, but the establishment had very few patrons when we arrived. A Hispanic employee headed over to us after he completed cleaning the dining area and saw that we were still waiting. He was very polite. While dining, a homeless man quietly entered. The Bartendar quietly directed him to leave, and the man started leaving. Security rubs in the area, shouting loudly, disturbing all. He then yells for the man to get out, as he was already heading towards the door. He grabs the man and roughly drags him out, still yelling offensively. Myself, and 7 other patrons were more upset at the actions of security than we were the homeless man entering. This made us end our evening and leave-skipping deserts.

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23. OT

    OpenTable Diner

    Washington DC

    2 reviews

    1.0

    2 reviews

    Dined on November 6, 2021

    overall1food1service1ambience1

    Excitement turned to frustration and disappointment on 11/6. Made 6:30 reservations, so we were seated upon arrival. Took only 5 minutes to order but 50 minutes to get basic appetizers. Patrons who were seated after my friend and I, received their appetizers and entrees before we got anything. When we enquired, we were simple told that our order was coming. The appetizers were tasteless. Waitress was unfriendly. Not sure what was going on but the restaurant was not crowded when we arrived. Ultimately, we decided not to wait any longer for the entree's, because we had a concert to get to. The only bright spot was that we were told we didn't have pay for the appetizers. However, we were hungry. If Sway was not ready to take anything other than carryout orders, the dining room should have been closed. Because of the inefficiencies and delays, we went to our 3 hour show at the KFC Yum center hungry. Not impressed and will never return.

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24. M

    Marks

    1 review

    1.0

    1 review

    Dined on October 23, 2021

    overall1food1service3ambience3

    The Breakfast was awful so many people went there when I was there eggs were nasty can’t explain the taste hot sauce couldn’t fix it. Sausage was ok pancakes were not good the going joke was we all walked away with a $16 water and empty stomach's.

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25. OT

    OpenTable Diner

    Los Angeles

    6 reviews

    vip
    5.0

    6 reviews

    Dined on September 18, 2021

    overall5food5service5ambience5

    The food was great! Service was timely and friendly!

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26. OT

    OpenTable Diner

    Chicago

    12 reviews

    vip
    1.0

    12 reviews

    Dined on September 5, 2021

    overall1food1service2ambience2

    We had 8pm reservation. We arrived on time and stood waiting for staff to acknowledge us and 2 other consumers. After standing there for 30 min I went to ask if someone was going to assist us. I was told we were standing in the wrong place. However, they didn’t have a table ready for us. So we waited an additional 20 min. The fried green tomatoes were ok. The drinks were good. But the food was terrible. I had shrimp and grits, which I sent back. Ended up leaving hungry! I will never go back.

    Report
27. OT

    OpenTable Diner

    Louisville

    2 reviews

    1.0

    2 reviews

    Dined on September 4, 2021

    overall1food1service4ambience4

    We ordered the fried green tomatoes and chicken wings as appetizers and were severely disappointed. The fried green tomatoes were bland and over cooked while the wings did have some flavor but were also over cooked. The entrees were also lack luster and were barely seasoned as well. Overall, one of the worst meals we have ever had at a restaurant in this price point. Definitely expected more.

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28. OT

    OpenTable Diner

    Nashville

    1 review

    5.0

    1 review

    Dined on July 25, 2021

    overall5food5service5ambience5

    Vacation with family. The wait staff was amazing! The food was awesome and the drinks well let’s say I kept ordering!!!

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29. OT

    OpenTable Diner

    Chicago

    4 reviews

    4.0

    4 reviews

    Dined on July 25, 2021

    overall4food3service4ambience3

    Underwhelming experience all together

    Report
30. DD

    DeniseD

    Louisville

    4 reviews

    3.0

    4 reviews

    Dined on May 21, 2021

    overall3food4service5ambience5

    On the website, Sway shows it's regular menu when in fact the menu is condensed. I wanted Catfish but it wasn't available. Drinks were weak at first but that was corrected. Overall my friends and I enjoyed ourselves. Glad to be out.

    Report
31. MA

    MitchellA

    Chicago

    4 reviews

    1.0

    4 reviews

    Dined on April 24, 2021

    overall1food1service1ambience1

    We had an 8:00 reservation but the hostess could not guarantee we would be seated prior to the kitchen closing at 9:30. What? She pointed to the two parties who were in line at the hostess desk just ahead of us when we checked in whose names she took AND who did not have reservations. She would not tell us why they were being given precedence over our reservation. She simply refused to answer what is a reasonable question. So, it appears that a reservation is meaningless at this restaurant. We chose not to eat here.

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32. OT

    OpenTable Diner

    Orlando

    5 reviews

    5.0

    5 reviews

    Dined on March 8, 2020

    overall5food5service4ambience4

    I’ve grown up in the south and love southern style cooking. So, when I see a restaurant with a theme of southern cuisine, I’m always skeptical because I’m usually disappointed. However, Sway has nailed it and they are truly southern cuisine. I had the fried chicken with collards and mashed potatoes with gravy. The chicken was perfectly prepared having crunchy bites on the outside and mouth watering flavor inside. The mashed potatoes were perfectly flavored and creamy. The gravy was a plus because the potatoes are perfect without. The collards are something I’m very particular about. I’ve had them prepared in many different ways and Sway hasn’t done anything radical in terms of preparation. But, they have done something in terms of flavor that I’ve never had before and I want more. I’m not sure what they have done but I tasted the perfect amount sweet and small bite of heat. Don’t let the heat scare you away because it’s barely noticeable for those they may fear spicy food. So if you want true southern style chicken, collards, and mashed potatoes you will love Sway.

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33. O

    Outoftowner

    Washington DC

    9 reviews

    5.0

    9 reviews

    Dined on February 16, 2020

    overall5food5service5ambience5

    My wife brought me to KY for the Bourbon Trail. We spend a night in Louisville, and are at Sway. The deviled eggs brought us in the door and oh my we’re we glad. I had the Wagyu steak and she had the Shrimp and Grits. Maybe it was the 10 yr PVW or the 12 yr WL Weller, or maybe it was the great food and great service, but we had a wonderful meal, and the value exceeded the price. We recommend it and look forward to coming back again. Oh, the deviled eggs are wonderful!

    Report
34. b

    blugrassgal

    Louisville

    1 review

    5.0

    1 review

    Dined on February 15, 2020

    overall5food5service5ambience4

    We are from Lexington, had not eaten here in awhile and were glad to see that your shrimp and grits were still on the menu. They are the best we have eaten anywhere! We were disappointed that the dining room wasn't open but understand since it was the day after Valentines. We had hoped for a white tablecloth experience since were in town for a concert, had dressed up and this was our Valentine's celebration. That said, we wouldn't have given up the delicious meal for any other place. We will be back!

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35. KR

    KenR

    Louisville

    2 reviews

    3.0

    2 reviews

    Dined on February 15, 2020

    overall3food3service4ambience3

    Disappointed with Sway. It feels very much like a hotel restaurant with minimal cozy or romantic ambiance for a date night on the town. I heard rave reviews about the fired chicken, which was very good. However the other entrees were nothing to rave about and hardly enough justification to ever drive me to book again at this establishment.

    Report
36. OT

    OpenTable Diner

    Louisville

    6 reviews

    4.0

    6 reviews

    Dined on February 15, 2020

    overall4food5service4ambience4

    Valentine’s Day date, I think that the experience would be better during a regular Friday night without the expo crowds etc.

    Report
37. L

    Lucy

    Washington DC

    1 review

    5.0

    1 review

    Dined on February 10, 2020

    overall5food5service5ambience5

    My birthday!

    Report
38. SL

    SarahbethL

    Louisville

    29 reviews

    vip
    5.0

    29 reviews

    Dined on December 25, 2019

    overall5food5service5ambience5

    Food was good and the waitress was very nice

    Report
39. LB

    LoriB

    Louisville

    16 reviews

    vip
    5.0

    16 reviews

    Dined on December 25, 2019

    overall5food5service5ambience5

    Christmas Day 2019 Afternoon Dinner for Two This has been the first time in quite awhile that I was home for the holidays and I started searching in October for restaurants which were serving Christmas Day and came upon Sway so I made reservations for 3:00 December 25th for two. First of all, we were the only guests dining from 3:00 till 4:00; however, they had been busy up until then. There was the bartender doing the bar, serving and placing orders so for us it worked very well. We shared an order for Fried Green Tomatoes which were excellent! Followed by a Summer Berry Salad and a KY Salad. Shrimp N' Grits for my husband and I had the Veggie Burger and House Made Chips. Everything was delicious. We had no idea what to expect and were very happy with our dining choices.

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40. DO

    DiningOutQueen

    Louisville

    14 reviews

    5.0

    14 reviews

    Dined on December 24, 2019

    overall5food5service5ambience5

    Our office Christmas party. We had special service and the food is always good.

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