Sway - Hyatt Regency Louisville

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1. OT

   OpenTable Diner

   Chicago

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   overall4food5service4ambience4

   Food was delicious! Was quite crowded, but we were still served in a relatively timely manner.

   Report
2. LB

   LolaB

   1 review

   1.0

   1 review

   Dined on March 18, 2023

   overall1food1service1ambience1

   We waited 10 mins before someone coming to just greet us. The salad we ordered was wrong, the fish sandwich was bland with zero seasoning. The pork chop was under cooked.

   Report
3. OT

   OpenTable Diner

   Nashville

   5 reviews

   vip
   5.0

   5 reviews

   Dined on March 11, 2023

   overall5food5service5ambience5

   Was wonderful

   Report
4. OT

   OpenTable Diner

   Louisville

   1 review

   4.0

   1 review

   Dined on February 14, 2023

   overall4food4service4ambience4

   Overall we had a good experience. I saw a lot of mixed reviews but decided to try it out and im glad we did! We had the pork rinds as an appetizer and it was delicious. Both of us ordered the Southern Burger and it didn't disappoint. The only let down of the meal was the mac and cheese. The noodles weren't done and we sent it back and they took it off our bill. Overall 4 out of 5.

   Report
5. MB

   MarthaB

   Louisville

   1 review

   3.0

   1 review

   Dined on February 12, 2023

   overall3food4service3ambience4

   My Kentucky Hot Brown had very little turkey, but the server made it right. Our table looked cleaned but when we placed our hands on the table it was very sticky, so sticky the plates stuck to the table. We told the manager and she gifted us with a complimentary meal to take home. Her professionalism made our Valentine day dinner nice.

   Report
6. C

   Cack

   Louisville

   1 review

   4.0

   1 review

   Dined on January 28, 2023

   overall4food4service5ambience4

   Food was good and the service was outstanding. Enjoyed ourselves

   Report
7. LE

   LEOD

   Charlotte

   1 review

   4.0

   1 review

   Dined on January 21, 2023

   overall4food3service3ambience5

   the meal could have been warmer, but it was very good. My husband had the fried chicken, He wasn't impressed. The burger was good and the shrimp and grits were good. More shrimp tail in the shrimp and grits than shrimp..

   Report
8. R

   Renato

   Grand Rapids

   1 review

   3.0

   1 review

   Dined on December 31, 2022

   overall3food3service3ambience4

   So understanding it was New Year's Eve there were some expected problems on a busy night such as this in the front and back of the house. Though we were seated promptly our waitress who seemed to be taking care of the entire restaurant was super busy. When she got to us we were never asked for a drink order, clearly she was trying to manage more than she should have had to. Though she told us our food was on the way after a bit of a wait, which normally I don't mind as long as I have drink in front of me, seemed to be a kitchen issue. All our meals were tasty but the grits were served cold but eventually replaced with a warm bowlful. So we would return again as the food was quite good but there seems to be some logistics / staffing issues to overcome. All staff working were pleasant and hardworking I think management needs to be involved and visible.

   Report
9. GH

   GeoffreyH

   Louisville

   2 reviews

   5.0

   2 reviews

   Dined on December 31, 2022

   overall5food5service5ambience5

   The atmosphere was intimate snd cozy. Service and the servers were excellent. Bartender drink pouring wadson point.

   Report
10. G

    Good

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience5

    Food was yummy price was generous for four people. Had a really good experience will be back..

    Report
11. OT

    OpenTable Diner

    Tallahassee

    8 reviews

    3.0

    8 reviews

    Dined on December 4, 2022

    overall3food3service1ambience1

    Hostess was nice and helpful. The man that brought the waters, the server and the food runner were all incredibly rude. We were sat immediately but weren’t greeted by our server for a good 15 mins. Server came, asked us about drinks, and then said what do you need to eat. Water dude slammed drinks on the table and walked away without a word or eye contact or anything. Food was pretty good though.

    Report
12. JC

    JeanneC

    Indiana

    5 reviews

    4.0

    5 reviews

    Dined on December 3, 2022

    overall4food4service4ambience5

    Had a group of 20 people. Most everyone cleaned their plate! Shrimp and grits, salmon, steak, sliders (sauce was extra good), hush puppies, cornbread, wedge salad all consumed happily. The one exception was the hot brown which was not Louisville's traditional famous dish. The kids menu was helpful for the young ones. For groups larger than 6 the bill is not split. Service was pretty good. Atmosphere is warm. Would definitely go back.

    Report
13. BM

    BillM

    Louisville

    23 reviews

    vip
    5.0

    23 reviews

    Dined on November 26, 2022

    overall5food5service5ambience5

    Our server and manager were amazing considering how they handled an unsatisfied and irate customer. There was no pleasing this man; he was 100% at fault, and blamed the service which as totally untrue. Even his wife was embarrassed by his behavior. With all that happening, we still managed to have a wonderful and delicious dinner; drinks were so tasty as well. You have to visit Sway; it has the best fried chicken in town!

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14. NW

    NatalieW

    1 review

    4.0

    1 review

    Dined on October 29, 2022

    overall4food3service4ambience4

    Food tasted good but most of it was cold when it came out so that was disappointing. There were very few people so not sure why it took so long to get our food. In the end it was not worth the price, won’t return.

    Report
15. MM

    MisterMangiare

    Charleston

    52 reviews

    vip
    4.0

    52 reviews

    Dined on October 21, 2022

    overall4food4service5ambience5

    Stopped her for a quick dinner while in Louisville. Very nice ambience with indoor and outdoor seating. Hostess seated us quickly and the server was quite delightful. The 4 stars was mainly for the wings which we had the hot sauce on the side but the wings themselves were so salty we had to pull the skin off. The cornbread was tasty but was a heavy texture. The black eye pea salad was tasty!

    Report
16. JK

    JeffK

    Nashville

    1 review

    2.0

    1 review

    Dined on October 21, 2022

    overall2food1service2ambience4

    Food was very bland and mediocre. Every time we asked if we could get something, our waitress had to go back and ask the kitchen.

    Report
17. OT

    OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on October 19, 2022

    overall5food5service5ambience5

    Open Table was critical in this dining experience. Stopped in and was told that they weren't taking anyone else to the wait list so we left. A few minutes later realized that there was literally nowhere on 4th street that would serve us as there was an event in town and everyone was understaffed. I opened the app and it showed a table for 2 at Sway in 3 minutes. Grabbed it, got the confirmation and walked across the street and got seated right away. The service team was great, food was awesome. Way better than the only alternative on 4th St - Smashburger.

    Report
18. DP

    DanP

    Milwaukee

    4 reviews

    5.0

    4 reviews

    Dined on October 14, 2022

    overall5food5service5ambience4

    The food was good, the service was excellent. We have no complaints.

    Report
19. SC

    StephanieC

    Raleigh

    1 review

    4.0

    1 review

    Dined on August 12, 2022

    overall4food3service3ambience4

    Cornbread was terrible, but the snapper was delicious! Service was adequate. It took a long time for us to get our entrées after the appetizer.

    Report
20. OT

    OpenTable Diner

    Orlando

    15 reviews

    vip
    5.0

    15 reviews

    Dined on June 14, 2022

    overall5food5service5ambience5

    Good food and great atmosphere! Enjoyed our quick stop in!

    Report
21. OT

    OpenTable Diner

    Louisville

    9 reviews

    4.0

    9 reviews

    Dined on May 12, 2022

    overall4food5service5ambience3

    Food and service was great but the music was too loud.

    Report
22. OT

    OpenTable Diner

    Denver

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food2service2ambience4

    Okay food, not good value

    Report
23. DB

    DarlaB

    Los Angeles

    22 reviews

    vip
    5.0

    22 reviews

    Dined on May 7, 2022

    overall5food5service5ambience5

    Absolutely perfect derby eve dinner!!!

    Report
24. LJ

    LisaJ

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food2service1ambience3

    Took over an hour to get noodles and french fries with a fairly empty restaurant.

    Report
25. DT

    DeborahT

    Cincinnati

    28 reviews

    vip
    5.0

    28 reviews

    Dined on April 16, 2022

    overall5food5service5ambience5

    Excellent service all the way from the hostess to food delivery. Our waitress was very accommodating and pleasant. The shrimp and grits were out of this world.

    Report
26. EM

    EricaM

    Cincinnati

    4 reviews

    4.0

    4 reviews

    Dined on April 16, 2022

    overall4food5service3ambience3

    Elton John concert in town and caught dinner at the hotel. The burger was absolutely delicious. Perfectly cooked, and they were happy to substitute a vegetable for the chips. The Old Fashioned was also excellent. The service wasn’t great, but only because it wasn’t staffed well. It wasn’t that our server wasn’t great, she just had way too many tables to serve. Everyone was really trying to help everyone else out. If they had appropriate staffing (I know, hard to achieve in the current climate), the score would have been higher, but overall very nice dinner!

    Report
27. KS

    KatrinaS

    1 review

    5.0

    1 review

    Dined on April 16, 2022

    overall5food4service5ambience5

    Husband loved the shrimp and grits and I enjoyed my half fried chicken. There was only one server for the whole dining room and she handled it with grace. Once our orders were in, drinks, apps, and food all came promptly. No complaints!

    Report
28. B

    Bordeauxbob

    Milwaukee

    149 reviews

    vip
    4.0

    149 reviews

    Dined on April 15, 2022

    overall4food4service5ambience3

    Very impressed with this restaurant. While the menu options are limited, they do very well with what is offered. Both the chicken and Turkey choices were excellent and the staff was very friendly and attentive. Highly recommend this restaurant if you are in the downtown area.

    Report
29. RA

    RoderickA

    Louisville

    1 review

    vip
    5.0

    1 review

    Dined on April 9, 2022

    overall5food5service5ambience5

    Always Great. Never had a bad experience while dining.

    Report
30. OT

    OpenTable Diner

    Atlanta Metro

    1 review

    vip
    1.0

    1 review

    Dined on March 27, 2022

    overall1food2service1ambience1

    We waited 20 minutes for a hostess, along with 2 other groups that had reservations at the same time. One of the groups had spoken with an employee who said she would be back, and never came back. The bar area is facing the entrance, and the bartender and 2 servers there saw us and completely ignored us. We eventually gave up and went somewhere else. We've eaten here several other times on other trips over the past year, and the service is always terrible and the food is just okay. I once ordered a Manhattan and the bartender came to the table twice to ask me how to make it.

    Report
31. OT

    OpenTable Diner

    Louisville

    1 review

    2.0

    1 review

    Dined on March 26, 2022

    overall2food2service1ambience3

    Really slow service and the food was so so

    Report
32. OT

    OpenTable Diner

    Louisville

    2 reviews

    5.0

    2 reviews

    Dined on February 12, 2022

    overall5food5service4ambience4

    Good experience

    Report
33. OT

    OpenTable Diner

    Louisville

    3 reviews

    4.0

    3 reviews

    Dined on February 12, 2022

    overall4food3service4ambience5

    It was nice!

    Report
34. OT

    OpenTable Diner

    Cincinnati

    1 review

    1.0

    1 review

    Dined on January 28, 2022

    overall1food1service1ambience1

    We made a reservation through Open Table. We arrived at the restaurant at the time of our reservation and we were told that they were only open for Carryout. They were offering no dine in service at all. So we’re stuck at 6:00 on a Friday night with no reservation anywhere.

    Report
35. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 28, 2022

    overall5food5service5ambience4

    Outstanding and friendly service. Best chicken dinner in town!

    Report
36. JW

    JenniferW

    Louisville

    2 reviews

    2.0

    2 reviews

    Dined on January 15, 2022

    overall2food5service1ambience1

    The server we had was trying to look cool to a very loud group of drunk women. Therefor the tables were ignored and the cussing was extreme. We were staying at the hotel and could hear them in our room on the 6th floor. The server was the worst part of the experience as the food was except and the rest of the staff were very sweet.

    Report
37. T

    eleanorT

    Louisville

    17 reviews

    vip
    4.0

    17 reviews

    Dined on January 8, 2022

    overall4food4service4ambience4

    Food is good! Service does not feel like a fine dining experience but it was friendly and quick.

    Report
38. OT

    OpenTable Diner

    Louisville

    1 review

    5.0

    1 review

    Dined on December 12, 2021

    overall5food5service5ambience5

    Food was incredible and staff was unbelievable!!

    Report
39. OT

    OpenTable Diner

    Louisville

    2 reviews

    5.0

    2 reviews

    Dined on December 11, 2021

    overall5food5service5ambience5

    OUR SERVER WAS GREAT SO WAS ALEX AND THE OLD MAN YOU GUYS NEVER GAVE RITA THE FULL ATTENTION LIKE I WANTED NOR DID YALL SPOIL HER

    Report
40. CR

    ChrisR

    1 review

    2.0

    1 review

    Dined on November 13, 2021

    overall2food1service1ambience1

    I never want to see anything from you again. Do not sell trade or otherwise my information to any intity.

    Report