Sway - Hyatt Regency Atlanta

Sway - Hyatt Regency Atlanta reviews from people who’ve dined at this restaurant. Based on recent rating.

1. J

   Johann

   Atlanta1 review

   5.0

   Dined on March 14, 2020

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was very good. Service was good. Staff were excellent.
   

   Is this helpful?

2. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined on February 29, 2020

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was excellent! We stayed in the Hyatt Regency, which was convenient since that’s where the restaurant is inside of. The fried green tomatoes were delicious, and so were the deviled eggs. My friend and I both ordered the short rib, our two other friends had the salmon and herb fettuccine dishes and everything was so good. We will definitely be back when visiting Atlanta again!
   

   Is this helpful?

3. OT

   OpenTable Diner

   Atlanta2 reviews

   1.0

   Dined on February 15, 2020

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation, so we did not wait long to be seated. However, the hostess informed us they were short-staffed. Restaurant did not seem very clean and there were people with dog’s just walking through. Our table was not cleaned or set properly. The servers uniforms did not look very clean either. We had to wait about 10-15 minutes for our drink order to be taken and since the wait was long we placed our dinner order. Then my actual drink, sweet tea took about 20 more minutes. After receiving my drink finally, the young lady fixing drinks for everyone spilled 2 orders of chocolate milk all over my wife and our coats. She apologized profusely however, this does not make up for the drinks being spilled all over my wife and ruining her dress and our coats. No one came and said anything to us not even our server. I asked her for a manager and no one came. I finally had to go and find a manager and explain the situation. He offered dry cleaning but we were not staying in the hotel. We had been waiting over and hour by this time and still our food had not arrived. He stated he could take off the cost of dry cleaning off of our meal and I said no, that was unacceptable and he comped the meal. We decided not to stay and eat because we were over it and my wife was uncomfortable and now starting to smell like spoiled milk. It still took us another 20 minutes to receive our food to go. Once we were back at our room at the Marriott (next door) the food was not even warm or very good. The whole experience was terrible and we should have been comped a couple of nights stay along with the free meal by Walter who was the operations manager. We will never dine there again.
   

   Is this helpful?

4. OT

   OpenTable Diner

   Atlanta1 review

   5.0

   Dined on February 15, 2020

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Seemed short staffed on Valentine’s Day which was odd. Took a while to get served because of it but our server Jasmine was great and the food was A1.
   

   Is this helpful?

5. KP

   KathyP

   Atlanta12 reviews

   2.0

   Dined on February 15, 2020

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   The food was not seasoned. The chicken was over cooked, dry and tasteless.The only things that were noteworthy were the sweet tea , macaroni and cheese and the biscuits and cornbread. The server didn’t put our appetizer order in and when she did it was wrong. Bread had fallen on the floor next to the server prep area in the center of the dining room I sat there watching as the servers and dining room managers walked through it with no attempts to get it cleaned up. An overall bad experience, not the usual caliber of a Hyatt Restaurant
   

   Is this helpful?

6. OT

   OpenTable Diner

   Atlanta1 review

   3.0

   Dined on February 14, 2020

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Sat at a very small table next to the cold door! They did not have enough staff and wait time was very long.
   

   Is this helpful?

7. CM

   CarolynM

   Atlanta4 reviews

   5.0

   Dined on February 7, 2020

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had great servers for both dinner and breakfast! Pleasant and personable! Attentive!
   

   Is this helpful?

8. F

   Falcon54

   Atlanta26 reviews

   3.0

   Dined on January 29, 2020

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   If you are staying at the hotel, it's very convenient. The food is just fine, not exceptional, but fine. Selection is varied & dietary restrictions were treated with respect.
   

   Is this helpful?

9. OT

   OpenTable Diner

   Minneapolis2 reviews

   5.0

   Dined on January 28, 2020

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service!
   

   Is this helpful?

10. SA

    SA74

    New York City3 reviews

    5.0

    Dined on December 14, 2019

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Really great servers and food is great too. Can be a bit pricey but the service, especially from Aya and Jeremy, is well worth it.
    

    Is this helpful?