Best experience!

We are annual visitors to Key West and had dined at Sunsun for several years, but had skipped it the last couple of years due to a couple of less than satisfactory meals. We decided to try it again this year and were pleased at the changes they had made. This place is definitely back on the list!

The scenery and ambience are utterly amazing, the food was not my favorite. I throughly enjoyed the compressed watermelon salad, it was delicious yet somewhat eclectic in flavor. However the rest of our meal was a little disappointing. The shrimp cocktail was mediocre at best, and the blackened Mahi Mahi was so-so.

Very surprised a Waldorf Astoria would serve Caesar dressing still in the Paul Newman’s plastic bag.

Valentine Day

Valentines Day dinner

Having made a lunch reservation on Open Table and reading about the outdoor setting did not prepare us for what we experienced. First we had to hunt down a very busy food manager because there was not a hint of a host station. The manager was surprised when I showed him my reservation and said “ I didn’t know we took reservations? He made every effort to immediately find us a table which was greatly appreciated because of the occupancy. The food and drinks were served with a slight delay from expectation. Food was limited but very good. While the Waldorf is a great place, this was basically a deli/bar lunch served around the pool with wet folks walking by. Not what we expected. Certainly not worthy of reservations.

I made reservations at the best hotel in Key West (Waldorf) for Sunday brunch on Valentine’s Day. We live here but had never been there. My wife and daughter and I dressed up and went.

Arrived on time, the hotel is beautiful and has the best beach spot in Key West. I said we had reservations and they looked confused and lead us to the beach bar.

Beautiful spot, but only bar food. No table cloths, plastic spoons and cups, and burgers and fries. Not good and not cheap.

It was sold as brunch and was not very tasty C- bar food. I would highly recommend if you are day drinking, but would never dress up for a Sunday with family.

They even said we didn’t need reservations here. Lol.

Thursday night band brought in locals who stood around and brought in their own beverages

The restaurant isn’t separated from the bar area. People from the bar were mingling right beside our table as we ate.

The menu was extremely disappointing. Very few options. We had reservations, but were placed right by the kitchen, with staff hollering "where's my chicken." And dishes clanking. The food was delicious and service was outstanding.

Amazing ambience, great service ! but food was terrible

Amazing experience, the place is beautiful and the sunset breathtaking! The staff was awesome, our waiter was the best! Great food. We did the toes on the sand, not cheap but totally worth it!

It took 90 minutes to get appetizers and the soup was cold.

We decided to try a full beach day with out of town friends at Casa Marina. Truly one of our best days here ever!

We reserved our cabana through amazing staff member (outside) named Duvall in advance as they sell out quickly. He let us know there was a packaged event for the Super Bowl so we said we’d try it!

We arrived early to drop our bags at our incredible beach front tented chairs right on the water. We then walked the boardwalk all the way to the airport for our work out. Our belongings completely secure the entire time.

We came back to a hustling wait staff with full food and drink service all day. Mid day we we’re treated by the Manager of the hotel as well as other team members throughout constantly checking in on us if we needed anything. Jesse, Jason and Jim (GM!) were truly impeccable, friendly and incredibly kind.

We were then asked if we did not like our cabana? I shortly found out I had a fully reserved tent with tv, fans, fridge etc... all front and center by the pool! We had apparently sat at the wrong one:)

We were ready to come off the beach and spent the rest of our day and Super Bowl night with couches, a catered buffer that was great and of course, the energized bunny waiter, Duvall, who keeps the entire pool deck satiated.

During Covid this hotel has managed to creatively, safely and impeccably maintain service, great hospitality and community. We spent 13 hours there yesterday and our guests who typically travel all of the world were beyond impressed, relaxed and amazed.

Thank you to the incredible staff at the Casa Marina Key West. Truly a top notch hospitality team!! Way to go!! We’re locals now and we love you guys!!

Best,
Andie

The Casa Marina has created a dining experience with wonderful potential but given the proximity to the outdoor bar our beach dining experience was ruined initially by some loud and drunk patrones.

Christmas Dinner 2020: We were surprised the venue is completely outdoors. We were even called by the venue to confirm our reservation earlier in the day. A heads up on the coldest night of the year that we would be dining outside would have gone a long way in improving what followed:

Upon arrival at the bar we were surprised to see multiple patrons smoking cigarettes. It is an outside bar, and it is key west, but that was a shock. It was the closest night of the year and we were told the space heaters didn’t work. As in all of them. So they were totally unprepared and we were offered towels to wrap ourselves in.
We both ordered the “Christmas Dinner” which was decently portioned and priced.
We were sat under the trellis and they sat a young family of 6 next to us where we were able to listen to episode after episode of Peppa the Pig on their iPad at full volume.

We had dined at Bull and Bear in Orlando 4 nights prior and had high hopes for this Waldorf Experience but were completely let down.

We were in Key West and shame on us for not just going to Conch Republic.

We will not be returning for dinner.

We booked here for Christmas, unfortunately it was one of the coldest days in Key West. We were not made aware it was an outdoor only restaurant so we did not stay long. There were no heaters and the service was slow.

I went for Christmas day dinner. The food was awesome and it was quite cold (mid 50's) I was curious why they did not do in door seating.

Christmas Day brunch

My family and I had Christmas dinner here. It was absolutely amazing!! The food was delicious and the service was great. Ocean front dining was serene at sunset... There were no begging birds or anything. Everything was just perfect.

oh. my. gosh.!!!!! this place was just absolutely outstanding. we had our honey moon here at casa marina, and this dinner changed everything for us!!! the bar was set high for the resort, but the dinner and service we got from Steven, just made the vacation. it really sealed the deal on us wanting to move here!!! so highly recommended.

Thanksgiving dinner.
Food was fair, very expensive for the amount.

Great food and beautiful location with a view of the ocean. Highly recommend it. Friendly service.

Excellent service and great food.

The best Thanksgiving turkey I’ve ever had. The live music was awesome.

Closed and did not notify us

We booked the “Toes in Sand” special to celebrate our engagement.

Overall the dinner was a great experience however it was not worth $150 per person. The only drink included was a glass of champagne. If more drinks were in included in the price, it may have been worth it. We ended up ordering a bottle of wine separately.

Food was fine but nothing spectacular. Price included 2 appetizers, 2 entrees, and 2 desserts. The ambiance was obviously great being alone on the beach. Service was good but we didn’t see our waitress very often given we were far from the restaurant. She did throw in a cute starfish ornament from the gift shop as a engagement gift - so that was a nice touch!

We did the Toes in the Sand experience for our honeymoon and CANNOT say enough positive things about the staff, food, atmosphere, or all-around experience. The staff bent over backwards to ensure that we were able to have our special evening due to inclement weather. They were exceedingly professional, helpful, and kind, and the evening was one of the most beautiful that I have ever had. Thank you to Jim and his entire staff for such a wonderful evening!

Service was so slow, so few waitresses and you have to beg to ask something to eat.

Was not expecting the best steak I’ve had all year overtop of seafood risotto with large pieces of lobster and shrimp. Great job Sun Sun. This is now on my short list for key west restaurants.

When we arrived we were told we didn’t have reservations and we could sit at the bar. We sat our self and unknowingly at a table at the bar doesn’t have staff. We left and found food else where.

We were unaware while booking that this was not a real restaurant. With indicators in the description like “smart casual dress required“ and pictures showing a high end atmosphere, my party expected much more. The real ambience was, we were sat next to the pool and commingled with people in bathing suits and no shirts for the majority of our restaurant experience.

Service was slow, forgot many items, overcharged us seemingly but without ever giving us any detailed receipts, so we wouldn’t know. Three people, 2 courses, 2 rounds of drinks = $300. Felt high.

Upside was the sunset, good weather for outdoor seating and they cooked my steak to preferred temperature.

Service was extremely slow server only served us water 1 time and the very feee times she came to check up on us didn’t even offer if we needed water or anything else. Hotel staff is unfriendly and rude.

Great place! Highly recommended!

Sun Sun was the perfect ocean side spot to enjoy a fantastic birthday dinner at sunset! The presentation of each dish was absolutely picture perfect & the flavors were equally as perfect! The service was spot on & the musician playing with the sounds of the ocean waves in the background was the perfect touch to the entire setting! I highly recommend this spot for a unique beach side dining experience under the stars!

Beautiful location, great service, staff proactive to maintain Covid measures. Food delicious! Nice ambiance. We loved it!

Excellent customer service

Overall not a bad place to enjoy a nice breakfast with a beach view.

Our server Olena was exceptionally attentive, and steered us to some excellent dinner and drink choices.
The view is relaxing. The ambiance is peaceful. We loved this place.