Sun Sun - Casa Marina a Waldorf Astoria Resort

For the past 5 years I have made it a tradition to go to Sun Sun for Thanksgiving. I considered it one of the best values in the Keys. Not any more. The price went up 50% and the quality of the food went down. The crab legs were so soggy you couldn't crack the shells. The oysters were frozen. The ice cream was melted The Turkey was dry. I took a new guest there this year and was embarrased that I spent that much money for that terrible of a meal. I hate to end a tradition that I have enjoyed for the past four years, but I refuse to pay that much money for such poor quality food. BTW that servers were. as always. top notch!


Sincerely,

Capt, J, R, Jones

Great location. Horrible service. Overcooked food.

Went for Thanksgiving dinner and were horribly disappointed. Thought we were booking the buffet, ended up with skimpy buffet leftovers off the 'special' menu, all were cold and severly lacking. Denny's on the mainland served a better Thanksgiving meal the week before. They were under staffed, so our server never had time to refill our water, let alone our other drinks, or ask how our meals were. The outdoor dining location was beautiful, but nothing else there lived up to the 'Waldorf' branding.

Thanksgiving

Fantastic Thanksgiving brunch! Great selection and unlimited mimosas

Did Thanksgiving buffet and service was poor even though buffet. Another customer grabbed the champagne and started serving the tables an no one came by to clean up empty plates.

Our food was superb , the staff was very accommodating and really made it special,from the min we got there . Thx

Food was delicious but More vegan options would always be great!!

The food is great, but it is the impeccable service that makes the Casa truly unique.

Added gratuity for simply.bringing drinks should not be 18%. That should only be for when customer is not serving himself.

The most gorgeous setting in Key West! The food, from the complimentary champagne and scallop to appetizer to entree... outstanding! Highly recommend the coconut lobster. Tiana's service was on point. We are locals who celebrated our anniversary there, & the overall experience will be so cherished & stand out in our minds forever. Can't wait be back. The atmosphere will take you breath away!

Our expectations were high, hence the disappointment was big.
The first problem was chicken and pigeons were free to walk on other tables waiting for quests - they literally walked and sat on each and every plate without the staff doing a thing about it. Yuck - we didn't use our bread plates, but how about those coming after we left?
The second problem was food. That we thought the conch chowder was milk based was based on poor menu description and our failure to ask, but the ribs being full of bone fragments was simply poor craftsmanship from cooks part. The promised blue cheese dressing on salad starter was artificially flavored salad dressing. The chocolate mousse was a pudding.
The final draw was the wine - got billed for 50% more expensive wine than we ordered.
Despite the very nice setting, the food and service were way below our rightful expectations based on the Waldorf Astoria brand image and price level, and the whole evening left us with a gnawing feeling of being ripped off.
Undoubtedly a very nice place for drinks. Can't recommend for dinner.

We celebrated my fiancées birthday and it was amazing. Even though it rained the table was perfect. We have the view of the water and the rain :). Karen was amazing recommended all the right things and we had an amazing time. Thank you

Vacation. Very limited menu suggests great food. Not impressed

very bad food and the service is ok but not good. This is realy a part of a high class hotel? Nerver again.

Great food and amazing service!

My favorite place for any holiday brunch! We have been coming for many years and it never disappoints

The food and ambience are good but it is pretty pricy for what it is.

Menu limited but food pretty good, as was service. No ambiance whatsoever though, in this outdoor restaurant. Three tables in use on cold cold night with no heaters and no blankets available. Sun Sun works all day as off beach drop in type place, and it shows. Is adjacent to bar which was full of yahoos, full of beer, when we were there. Really disappointed in this, the only restaurant in CasaMarina Waldorf. Have stayed in Waldorfs all over world, and this restaurant 3 out of 10. Try Sinclair at Reach, other Waldorf 400 yards away, that was 8 out of 10.

I loved it! We watched the sunset here and had a nice dinner and cocktails.

We were seated on the outskirts of the patio with very little light. Not being able to read the menu or see the over cooked food we were eating was troublesome.

Delicious!!!
We loved it.
Definitely will return.

Excellent Oceanside dining. Food and service were exceptional. Setting is picture perfect on a clear night.

Average host service. Poor table service. average food. The ambiance was top notch however

Nice outdoor restaurant with good food and average service

expected fine dinning and this is NOT what we received, but paid fine dinning prices, had people playing ping pong beside us during the whole meal.
Have stayed many times in Key West and this is the absolute WORST place and the WORST meal we have ever had, would recommend it to no one.

Beautiful night - delicious meal.

Brunch was excellent but very expensive. Ocean view is always nice.

Very nice and is on the beach

The location and view are really great. The service is really great. However, the advertised menu on open table is NOT the menu served. We paid expensive prices for a very safe and average meal. We selected the restaurant 25% for location and 75% for menu and it was not as advertised. Be sure to scope out the real menu prior to booking a table.

Wonderful setting but menu posted on Open table is not reflective of current dishes and pricing is not accurate, costs are much higher

The food was good.. we ordered Conch soup, really large portions. Grouper ceviche ..delicious.. and it came out super quick.. apox 6min from order. And Since the soup was very large. i took my time to eat it. However, 10min ish after we received our appetizer, the main course also arrive. I was only half way through my soup. So they had to bring the main course back to kitchen. There were also waiter or service boy asked us if we finish our food few min after we got our soup. Apparently we were still eatting. The place is great but they need better managment.

Great place for a date and you have access to the semi private beach area after dinner. Get for pictures.

Amazing scenery, prices are very high

We fllew to Key West with friends for the weekend . This was our first time at Sun Sun but think it's one of the most romantic ways to dine in Key West.

Food was delicious and beautifully presented. I had mahi mahi and wife had shrimp salad. Only downside was inexperience and lack of English understanding of Greeter. I told her I had reservations but she didn't understand. Denied me the table I pointed out saying it was reserved. Turned out it was reserved for me but didn't find out until we were already being served. They did offer to move us but by then we were settled. Still beautiful place and environment!

The food was just ok. Key west offers a lot of amazing food and for the prices at Sun Sun the quality was not what it should be. I much rather spend that kinda of money somewhere else that has better quality food. The view is beautiful and a great chill place especially for sunset time.

my wife and I flew to Key West for a long weekend. We stayed at The Waldorf, Casa Marina. We ate at Sun Sun a few times during our stay and really enjoyed the food and outdoor dining

es un restaurante de alberca, nada formal, sirve para tomar un trago y ver el atarcer

Very nice outdoor dining right on the beach. One of the best views in Key West. Reasonably good food and very attentive service during Easter brunch. Definitely worth a return trip on our next visit to the Keys.