Sun Sun - Casa Marina a Waldorf Astoria Resort

This isn't a real restaurant, just a tiki bar by the pool at the casa marina. No interest in serving. No host/hostess stand. No menu's. No dedicated seating area. Totally lame. The concierge directed us off property. Major disappointment as we had driven from Marathon Key

Nice evening, but changed the menu and failed to change website very disappointed.
Everything else was wonderful!

Très bien il y a juste un serveur qui trainait vraiment les pieds sur le sol et c’était très énervant mais sinon c’était top.

This was the worst experience! I booked this restaurant to celebrate my husband’s birthday and was totally disappointed. Our server was hostile and extremely rude. He never introduced himself to us, he brought us water after we were sitting for approximately 10 minutes. The appetizer was delicious, however, only one of our meals got to our table and when we tried to get our server’s attention he walked by our table as he shouted “I know!” We left without eating after wasting an hour at this establishment. We ended up calling an Uber to go to Duval Street to eat. I would give this place zero stars if it were available. I will not recommend this restaurant to anyone.

As others say location was fairly spectacular – food on the other hand was bland – service was fine – we were staying at the resort visiting friends who were having a 50th birthday in Key West – we stayed here as I used Hilton points. We ate here Valentine’s night as last minute for us travelling down.
We both had red snapper – entire meal fairly tasteless –
Have been to Key West several times – many much better places to eat. Feel’s tourist trap – don’t’ have to try too hard I guess is the feel we got.

Great service and ambience

The ambiance at sunset was spectacular. Unfortunately the food was disappointing. The short rib and lobster were both quite chewy, and the coconut polenta was tasteless.

Sun-Sun is an outdoor venue, so if the surf is loud, you take it as a good thing. The setting is stellar.

Good food good service

I would recommend the location only.
The food was average but overpriced.
The staff were hopeless and completely disinterested.

NYE experience was ok. Live music choice was not right for NYE celebration. Buffet was very expensive for such standard food options. Most people left before midnight.

Great food and beach atmosphere

Great New Years buffet.

Amazing NYE Experience.

The New Years Eve buffet was wonderful.

Very nice, but disappointed that there is no longer beach dining.

Very nice experience for Christmas dinner.

Unstructured service, the food (the chicken at least) was overcooked, too high noise level from the troubadour. Not a Christmas dinner to remember

It was not how it has been for years .... look forward to this brunch every year.... server was not interested in serving us ... food was ok ... used to be great.

Lots of tables need to be bussed but they are just left filthy and attracting the birds and lizards. Lots of people (bus people, runners, hosts, etc.) just standing around and chatting with the cooks. Cooks yucking it up in the kitchen building- so loud guests can hear it. One waitress trying to keep it together running back and forth to the bar, taking orders, chasing off pigeons and roosters.

Best server we have had in a while. The wife, husband team is a nice touch in Key West.

EXTREMELY disappointed! We went to Sun Sun for Thanksgiving dinner on the rec of a friend. Although our server was a sweetheart, the food was horrible. I've eaten better turkey at a Denny's restaurant. My daughter's pork chop was also tasteless and tough. We spent close to $300 on a meal for four, which was outrageous. My father, who paid separately, also had horrible prime rib, end piece, tough meat, in spite of ordering it medium. They did remove his meal from his bill, but none of ours. Perhaps it's better during the day with the view of the water, but I will never recommend this place to anyone. Sorry!

Sadly, Thanksgiving Dinner was a disaster. The restaurant was ill prepared - serving cold food and running out of several times very early on in the evening. The view out to the beach was breathtaking but the rest of the dining experience was among one of the worst in my many years of fine dining.

Unfortunately, my family and I had quite an unsatisfactory experience while dining at Sun Sun this evening for Thanksgiving Dinner. When we inquired about dinner with Guest Services prior to our stay, we were told that it was a full buffet that featured all of the traditional Thanksgiving meal items, as well as salads, seafood, dessert, etc. They assisted in helping us make the reservation, and on Thanksgiving Day I called again to confirm the dinner details and was told the same. Much to our surprise, we arrived at dinner to find that the buffet only include soup, salad, and dessert, and the actual Thanksgiving dinner was a separate entree for $50. Due to it being Thanksgiving evening, and likely unable to find a reservation at another restaurant, we decided to stay. Much to our chagrin, the buffet was often empty, including a dessert table that when we walked up to find a dessert on not one but two occasions was empty, absent a lone cupcake. When the Turkey dinner arrived, the cranberry “relish” was served in the same plastic ramekins that is used to serve ketchup and other condiments by the pool. My sister opted not to even purchase a meal out of displeasure for the cost and the fact that we were mislead. An additional surprise came when receiving our bill and finding that the bill included an automatic gratuity that wasn’t disclosed on the menu, signage, or in any visible location in the restaurant.

Thanksgiving Buffet was excellent, food was great but service was a little on the slow side bringing drinks and clearing dishes. I would still do it again.

I was expecting a more elegant environment.

Absolutely - The Thanksgiving Day brunch is excellent..!!

For the price you pay, I would have expected much higher quality. The only thing I found that was excellent was the prime rib and the steamed shrimp. Everything else was just average. The Apple betty there was not even as good as the Golden Corral in Florida City and their buffet is only $13.95. Chef Andreau asked me earlier in the day when we first arrived to be honest. Well, you can let him know that I could have done better.

I booked the table through OpenTable and when we arrived, it was like they knew nothing of our reservation. Our friends had arrived earlier and I was embarrassed by the reaction of the staff to our request for a table. Clearly this restaurant does not take bookings very often on OpenTable.

We were eventually seated once they arranged the table for us and the service was great along with the food but I was still frustrated at the reservation system.

I’m not sure we would rush back, it’s very laidback and would be nice during the day but kids were running around in between tables playing in the sand which was odd.

A romantic dinner with the worst food on the Island. Steak was tough, rolls were microwaved and therefore rubbery and paella was bland.

We mentioned that it was anniversary and we were greeted warmly with a private table right on the sand! Then our awesome waitress Sara, brought over 2 complimentary glasses of champagne! The blackened mahi and the chicken saltimboca were both amazing! Can’t wait to go back next year. It was a beautiful, special meal that exceeded our expectations.

Beautiful experience today for our B’days, very friendly staff, very good food, amazing view. We had the shrimps cocktail which is very over prized ($20) for only four “jumbo” shrimps, burrata salad with watermelon was exquisite and steak with fried yucas was beyond. I really recommend this place for any occasion. + delicious dessert courtesy of the house, lemon pie!

Best service and view in key west!

Fun in Key West!

Ok. Thank e

We ate dinner two nights at Sun Sun. The first was a quiet evening with not many patrons. The blackened Mahi Mahi special was excellent. The 4th of July was crowded and by invitation only. The staff was awesome in keeping everything organized and once again the food was great.

Truly wonderful place to enjoy dinner, with the water as a backdrop, the staff was friendly and professional, the food fantastic! This is one establishment we will visit EVERY stay!

Wanted to eat outside & enjoy the beautiful views.
Had the coconut shrimp & truffle fries and my husband had the Mediterranean flatbread both were delicious. Our server Sara was very friendly and helpful.

Our bill came and we added a tip. The next day it dawned on us that it seemed very high. When we looked closer they already included a gratuity. It was very dark when we actually signed the receipt. My expectation is that it was either communicated to us or in a larger bolder font. Minimally when the server saw we added a tip, he could of asked us if that was our intention (as other high end restaurants typically do). This gave us a bad vibe towards this place not to mention to call them directly for a reservation is impossible. Bottome line, the food was 'ok', service bare minimum, not a great menu selection and priced on the higher end. The best part was the grounds and view are beautiful. We have previously dined here for breakfast and have always had a snafu of some sort. From waiting extra time for a table (when there were several available), to receiving the wrong order of food because ours was never submitted to being double charged for a meal. One time the hostess was so confused she dropped menus everywhere while yelling at a guest asking for a table. The Casa is beautiful but we are done eating there.

Beautiful setting, phenomenal service. The only comment is the cost of the appetizers and meals, but this now appears to be true of all our better restaurants in Key West. It was still well worth the visit!