Average food. Below average service. Enjoyed the entertainment but the volume was way too loud.
We order 4 different drinks from the bar and they were all terrible, could not finish any of them. Spoke to the waiter after sending the 3rd drink back. They still came out mixed horribly. The food, setting and the talent were all wonderful.
Took 3 hours for our food. And part of the steak was still raw
I planned a special Valentine's date for my wife that was a horrible experience we had a reservation for 8:30 stayed til 10 didn't get any food just bread and water i had to go to wataburger for Valentine's day and i use to love sugas.
Took too long for main entree meal 2 hours
We have been to Suga's many times and love the place very romantic and sexy. But my experience this Valentines Day was the worst I ever experienced any where. The "special menu" was extremely over priced not to mention the wait for an hour for a drink and two and a half hours for food. People were walking out because we all experienced the same thing. My husband ordered the quail it was half a quail. How do you half a quail for 75.00? They tried to cram as many there as they could without the staff. Very sad it ruined a lot of people's special night. I get special nights all the time but I know a lot of people can't afford something like that all the time. Sad.
I’ve been here before and everything was always great. On this Valentine’s Day, not so much. I made a reservation for 8:15pm two weeks in advance and my wife and I were seated not long after we got there. We thought “Cool! Going to a place by reservation on a typically busy night would ensure not waiting all night to eat.” We were wrong. First of all, they had a “special valentines” menu with only four, expensive entree options to choose from. They failed to advertise that they’re regular menu was not available. I wouldn’t have any booked had I’d known that. We didn’t get any of our food until 9:45pm, and they close at 10pm. And the food was not hot or well seasoned like it normally is at this restaurant, not to mention we didn’t get our dessert. But, with all that said, the waitresses were really nice and professional considering they were in an awkward position trying to serve a room full of cold customers waiting forever to get there food. Like I said before, the service here is always top notch, so everything to be going so poorly, something out of the normal must have occurred. Maybe they took too many reservations and we’re overbooked, or just short staffed in the kitchen. Either way, they did give us $50 gift cards to use there in the future as well as not charging us anything for the subpar food once it did come. They probably lost a good amount of money that night, and the fact that they tried to take care of us the best they could, proved they care a lot about customer satisfaction. So all in all, I would recommend this restaurant to everybody, because I imagine after this, they will never let that happen again.
Read my private review, I have left all information pertaining to our experience there.
Awful! The worst valentine’s dinner ever. Service, food, value were horrible. The music from the young man was the best thing going for the evening. I paid $75 per meal for us two, but it wasn’t worth $7.50. Won’t try that place for a special seating again.
After my stellar review only last Saturday night, I brought more colleagues for dinner this past Tuesday. The “C” Team (not even the “B” Team) was running the show. There was no part of the experience that worked; not food, not service. We wondered aloud if we were being pranked!? Better to close during the week, than ruin your reputation.
The staff was very friendly and very accommodating of my dietary requests. I will definitely stop by this restaurant again when I am in the area.
A true taste of the south. In a hurricane damage challenged region like East Texas, Suga’s is a gem. Classy surroundings, attentive service, fine food and heartfelt jazz.
Very pleasant evening; our server, Carson, knew we had symphony tickets and made certain our order was monitored to make our dining experience relaxing and nicely paced. We’ll be back.
This was the second time that the wife and I visited and both times were wonderful.
Only 3 tables and we were there 2 and 1/2 hours... Food was passable but not outstanding