Sugar Factory - Rosemont

4
5004 Reviews
$30 and under
American
Sugar Factory American Brasserie is a 9,000-square-foot space offering both sweet and savory American culinary classics to the MB Financial Park Entertainment District in Rosemont.

Sugar Factory’s culture is a celebrated concept of food and drink menus that include perfectly executed classics, from eggs benedict and burgers to housemade flatbreads, savory steaks and pastas. Our more unique selections include Banana Split Crepes, Rocky Road Fondue and Red Velvet Pancakes. Sugar Factory also found a way to spike your favorite drinks by offering signature smoking candy goblets, and specialty martinis and cocktails, such as the Cotton Candy Cosmopolitan or Cherry Tootsie Pop. Creative candy inspired milkshakes and the famous King Kong Sundae round out Sugar Factory’s inspired menu.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Proof of vaccination required to dine indoors
What 5004 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
3.8
food
4.2
service
4.2
ambience
3.3
value
Noise · Moderate
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DF
DaisyF
1 review
Dined 3 days ago
Overall5food5service5ambience5

Perfect place to get a yummy drink. It was the perfect place for my sons birthday.

a
adjourniaj
1 review
Dined 4 days ago
Overall2food2service3ambience2

Poor value for the quality of food. $44 for a drink in a plastic cup you couldn't keep. Not enough alcohol in the drink. You're paying for the name of the restaurant because the food definitely wasn't worth it

B
Brianna
Chicago
1 review
Dined 5 days ago
Overall5food5service5ambience5

My first time there and it was my birthday! I had a great time! ☺️

CE
ChantelE
Chicago
1 review
Dined 5 days ago
Overall3food3service3ambience3

Overpriced, did not meet my expectations for the money spent. The 1 great thing is that they validated the $15 parking cost.

u
user27374828
Chicago
1 review
Dined 5 days ago
Overall2food1service1ambience1

I am highly disappointed in the experience I had at Sugar Factory the other day. I have been to Sugar Factory before and it was amazing and magical! However, the other day, our server was great, but I did not feel the magic and “fun” nor was it cozy atmosphere like it use to be. All I wanted was to take my fiancé out for his birthday and received horrible food. The table we sat at and many tables around us were broken and chipped. I don’t think I will go back again.

AB
ABCDEF
1 review
Dined on January 9, 2022
Overall4food5service5ambience4

Music was too loud, food was delicious, drinks were fun, prices are way too high.

LK
LandonK
1 review
Dined on January 5, 2022
Overall4food3service5ambience5

The place had a very nice aesthetic and the Sugar Factory drinks tasted really good. I'd come back for sure.

JW
JacobW
1 review
Dined on January 5, 2022
Overall5food5service5ambience5

Great food, service and very fun environment. I would definitely recommend to anyone.

DB
DorethaB
Chicago
1 review
Dined on January 4, 2022
Overall1food1service1ambience3

The wings were extremely salty and the host waisted an entire drink on our table and on the food. She didn't clean it up or offer to replace the food she wasted the drink on. THE WORST BIRTHDAY EXPERIENCE!

OT
OpenTable Diner
Chicago
1 review
Dined on January 3, 2022
Overall5food5service5ambience5

Very covid safe. Checking cards and providing water bottles. Food was huge portions and delicious!!

AH
AmieH
Chicago
2 reviews
Dined on January 2, 2022
Overall2food1service4ambience3

Everything is way overpriced, the food wasn't even good.

K
Ki1231
1 review
Dined on January 1, 2022
Overall3food5service5ambience3

The food was GREAT! However, I would not recommend having an anniversary dinner here. I thought it was more upscale than it was and maybe that’s on me but the pictures looked more upscale.

RO
RyanO
Chicago
1 review
Dined on January 1, 2022
Overall4food3service3ambience2

Food wasn’t bad, drinks ok, the overall ambiance wasn’t worth the value. And a minimum 20% gratuity is a bit ridiculous as well

K
Kianna
1 review
Dined on January 1, 2022
Overall5food5service5ambience5

If you get the chicken and waffles, which they are super generous with the chicken btw; ask for extra syrup. The waffle is super flavorsome but they absorb a lot of the syrup quickly.
Still worth getting though!!

OT
OpenTable Diner
1 review
Dined on December 31, 2021
Overall2food2service4ambience4

Cali Goblet is not well balanced. Very gross.

OT
OpenTable Diner
1 review
Dined on December 31, 2021
Overall4food4service5ambience4

Super service. Food was good but pricy!

AT
AnnetteT
1 review
Dined on December 31, 2021
Overall4food4service4ambience5

Overall good dining experience. Not the friendliness hostesses at checkin, but waiter was fantastic! Very friendly and attentive. Food was good but a bit on the pricey side, you’re paying for the experience and ambiance. A ton of fun drinks and desserts to choose from. Worth the experience for a birthday or other special event.

JH
JenaH
Chicago
2 reviews
Dined on December 30, 2021
Overall5food2service5ambience5

Josue M our server made it an awesome birthday party for our 11-year-old son.

OT
vipOpenTable Diner
Chicago
1 review
Dined on December 30, 2021
Overall5food4service5ambience5

Great service!

BB
BrendaB
Chicago
1 review
Dined on December 29, 2021
Overall5food5service5ambience5

Overall, a great experience. Drinks and food were extremely delicious. We had pasta dishes and we both enjoyed our entrees.

OT
OpenTable Diner
Indiana
1 review
Dined on December 29, 2021
Overall5food5service5ambience5

Arrived at the restaurant prior to our reservation time and was able to be seated early. Waited no more than 10 min for our food, friendly wait staff, and the drinks were great!

T
Todd
Chicago
7 reviews
Dined on December 29, 2021
Overall4food3service5ambience3

Food was average. You pay for presentation and quantity over taste. Recommend just go for sweet treat or desert but pass on the main menu items

LT
LaTanyaT
Chicago
1 review
Dined on December 29, 2021
Overall5food5service5ambience5

We had reservations for 4:00pm, which is time they they open. We waited only a few minutes before our table was ready. We came to celebrate our son’s 11th birthday, so we knew that we wanted to splurge (check the prices). Everything was perfect! The service, ambiance, SOCIAL DISTANCE, and they even gave our son a complimentary birthday ice cream, we just paid for the sparkler $5. It was a little pricy, but well worth the smile on our baby’s face.

A
Ayanab
1 review
Dined on December 26, 2021
Overall1food1service1ambience1

We went there the day of are reservation and when we got there they were closed

OT
OpenTable Diner
1 review
Dined on December 23, 2021
Overall5food5service5ambience5

service was amazing! our food came out fast and it was very good.

JN
JeffreyN
1 review
Dined on December 23, 2021
Overall5food5service5ambience5

Our server Josue was awesome and worked his behind off for every table around.

H
Hwasse
Chicago
18 reviews
Dined on December 22, 2021
Overall4food3service3ambience4

Great place but the drinks are a bit over priced. Service was good, our server was friendly,

OT
OpenTable Diner
Chicago
3 reviews
Dined on December 21, 2021
Overall5food5service5ambience5

Frankie was so cool! Thanks for the good vibes!

TT
TereaseT
Milwaukee
4 reviews
Dined on December 21, 2021
Overall5food4service5ambience5

Cool atmosphere

OT
vipOpenTable Diner
Chicago
8 reviews
Dined on December 21, 2021
Overall1food1service2ambience1

Ridiculously overpriced drinks! The food was not that great either. Tooo many kids!! Will never go again or tell others to go.

NF
NicoleF
1 review
Dined on December 21, 2021
Overall2food1service2ambience3

This place is overpriced for what it is. The staff has an attitude and the gratuity is automatically included so the service isn't great. Kids liked it for the experience to say that they went. Needless to say after $120 on 2 grilled cheese sandwiches, a burger and one drink we won't be back.

OT
OpenTable Diner
Chicago
1 review
Dined on December 21, 2021
Overall1food1service1ambience1

Food was cold, bad service, 20% gratuity , no kids menu and drinks and food prices are outrageous. No care or concern about customers. I have yet to hear back from corpora.

B
Beverly
1 review
Dined on December 21, 2021
Overall5food5service5ambience5

The S’mores milkshake spiked and the sour apple martini were fabulous!!!! So tasty!!! The spinach dip and fries were good. My friend loved the peace love and harmonie. It’s pricey but worth it for a girl’s night out!

JC
JaeC
Chicago
1 review
Dined on December 20, 2021
Overall5food5service5ambience5

Our experience was great! Our server Amanda was energetic, attentive and overall just a great person to interact with! Thank you so much Amanda! We appreciate the hospitality! We had the NY Steak that was also amazing!

OT
OpenTable Diner
1 review
Dined on December 20, 2021
Overall3food4service3ambience4

The girls at the front asking for a reservation were really rude

CL
CyndiL
1 review
Dined on December 19, 2021
Overall1food2service1ambience3

Such a ripoff!! Cute place, but service was awful and they add mandatory 20% to check no matter what or size of party. Food was ehhh at best and terribly pricey. Drinks were cutely presented but again horribly expensive for nonalcoholic kids novelty drink. We spent over $500 for 7 people and was told no manager was on duty to address our cold food and wrong drink. In the candy store the signs are misleading and you’ll spend a TON on super overpriced loose candy (30$ for a little Chinese box not full). Avoid this place at all costs!!

JB
JennyB
E. Tennessee
1 review
Dined on December 18, 2021
Overall5food5service5ambience5

Server Josue was great.
We enjoyed our meals, drinks were fun
Bit pricey but worth the experience on occasion

L
Lk31
Chicago
1 review
Dined on December 17, 2021
Overall2food1service2ambience3

The price of the food for the quality was not worth it at all.

MN
MarkN
Chicago
1 review
Dined on December 16, 2021
Overall5food5service5ambience5

Great food, service and atmosphere, Well done sugar factory

RF
RickF
1 review
Dined on December 15, 2021
Overall4food3service5ambience5

First time there. Prices were a tad high but keeping in mind the atmosphere and originality of the establishment I was ok with the prices. Very friendly staff and impressive/clean environment. I would definitely go there again

FAQs

Sugar Factory - Rosemont is rated 4 stars by 5004 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Sugar Factory - Rosemont