Sugar Factory - Rosemont

4.1
3532 reviews
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$30 and under
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American
Say hello to your sweet new neighbor, Chicago! Sugar Factory American Brasserie is a 9,000-square-foot space offering both sweet and savory American culinary classics to the MB Financial Park Entertainment District in Rosemont.

Sugar Factory’s culture is a celebrated concept of food and drink menus that include perfectly executed classics, from eggs benedict and burgers to housemade flatbreads, savory steaks and pastas. Our more unique selections include Banana Split Crepes, Rocky Road Fondue and Red Velvet Pancakes. Sugar Factory also found a way to spike your favorite drinks by offering signature smoking candy goblets, and specialty martinis and cocktails, such as the Cotton Candy Cosmopolitan or Cherry Tootsie Pop. Creative candy inspired milkshakes and the famous King Kong Sundae round out Sugar Factory’s inspired menu.
What 3532 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.0
food
4.1
service
4.1
ambience
3.4
value
Noise · Moderate
79% of people would recommend it to a friend
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TM
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 5

everything was perfect- can't wait to go back - love this place

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OT
1 review
Dined 5 days ago
Overall 3food 4service 3ambience 5

We had 9:30 reservation. They told me when we arrived the kitchen closes in 10 min. It was obvious the server was disappointed our group was kids. I had emailed for a surprise ice cream to come to the table that was never received. Very disappointing!

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QP
Chicago
1 review
Dined 5 days ago
Overall 4food 5service 4ambience 4

Kids loved it! Keep in mind they do not have a kids menu. Other than that we enjoyed it.

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TM
Denver
2 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 5

Everything was amazing! Our server Stef was the best! Great experience!

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OT
Chicago
1 review
Dined 6 days ago
Overall 4food 5service 5ambience 5

Great atmosphere. Food was pricey but you're paying for the experience. Fun time!

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MS
1 review
Dined 6 days ago
Overall 5food 4service 5ambience 4

Fun place! Great attentive staff/service. Lots of selection.

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CR
1 review
Dined 7 days ago
Overall 4food 4service 5ambience 4

a fun place to eat, perfect for family or for grown ups to eat at

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JB
1 review
Dined on May 16, 2019
Overall 5food 4service 5ambience 5

The server was great and the food was delicious! However, the 60 oz drink is really not 60 ozs., that was the only glaring issue!

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JP
Chicago
2 reviews
Dined on May 15, 2019
Overall 5food 4service 5ambience 5

Great place to celebrate a birthday!!The Congo ice cream sundae is so worth it.

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LM
Milwaukee
2 reviews
Dined on May 12, 2019
Overall 5food 2service 3ambience 5

Sugar factory is good at meeting with friends to take cocktails and some milkshake but for dinner it's not very good food

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RW
1 review
Dined on May 12, 2019
Overall 4food 5service 4ambience 4

The food was sooooo delicious.and our waitress was very friendly.

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CJ
Chicago
2 reviews
Dined on May 12, 2019
Overall 4food 5service 5ambience 5

The fun drinks are overpriced for families, but food was great and love the ambiance!

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R
Chicago
5 reviews
Dined on May 12, 2019
Overall 3food 3service 3ambience 4

Food was just ok. Prices were high for the quality of food.

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RB
Chicago
1 review
Dined on May 12, 2019
Overall 3food 2service 3ambience 5

We had a great time but the food was not prepared great, it was cold and not the way we requested, the meat was not cooked properly.

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OT
1 review
Dined on May 11, 2019
Overall 5food 5service 5ambience 5

We were there celebrating my daughters 12th birthday and she absolutely LOVED it.

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OT
Chicago
1 review
Dined on May 11, 2019
Overall 5food 5service 5ambience 5

First time at the restaurant for my birthday celebration. Loved it!!! Michael our waiter was great!!!!

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KC
1 review
Dined on May 11, 2019
Overall 5food 5service 5ambience 5

It was my first time going and I was not disappointed!

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AH
Chicago
2 reviews
Dined on May 11, 2019
Overall 1food 5service 1ambience 1

Was never informed about the 20% service fee for parties of 5 or more. Added $40 extra just to wait a bigger table????? As if I wouldn’t have tipped well? Hostess was INCREDIBLY rude, waiter was decent, food was outstanding. Overall....for the price, I wouldn’t go back. Won’t stand the rudeness to experience the food again!!!

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S
1 review
Dined on May 11, 2019
Overall 5food 3service 5ambience 5

We had a booth pretty private. Would rather have that then an open table. Service was great. Kids enjoyed it. Pretty pricey it's not a thing you could do every weekend. Only on special occasions. But we had fun and the kids will remember this one.

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CS
Tampa
3 reviews
Dined on May 11, 2019
Overall 5food 5service 4ambience 5

Fabulous food, gorgeous ambiance and lots of energy for everything!

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OT
Chicago
3 reviews
Dined on May 11, 2019
Overall 4food 5service 5ambience 4

We had a good time but hard to swallow some of the costs, for an example, a goblet with alcohol is $37. Factoring in tax and the mandatory 20% service charge with a party if 5 or greater (even a 2 year old toddler counts here) and the drink comes up to $48.29. I guess some would call this good marketing, but to a consumer this was 25% of our bill for a party of 4 adults and a 2 year old and thus wasn’t a steak dinner

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ML
1 review
Dined on May 9, 2019
Overall 5food 4service 5ambience 5

Michael was best server we ever had! He made our dining experience wonderful.

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JC
Chicago
1 review
Dined on May 7, 2019
Overall 5food 5service 5ambience 5

No matter what i order to eat i luv it. Ive tried 4 different goblets and there all amazing. I cant wait to come back. The candy/ duck theme is so fun!!

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JL
Chicago
1 review
Dined on May 5, 2019
Overall 2food 3service 2ambience 2

There is a Mexican restaurant/bar above this restaurant location. They had a very loud band playing which carried down into Sugar Factory. The restaurant was filthy - sticky floors, hairs on table, chairs had to be requested to wipe down. Service was super slow. Food was good, but overpriced. We won’t be coming back.

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OT
Chicago
1 review
Dined on May 4, 2019
Overall 5food 5service 5ambience 5

Lively place. Fun for groups. Food great. They do not believe in portion control 🤣

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DL
1 review
Dined on May 4, 2019
Overall 3food 3service 3ambience 3

Food that was served wasnt what was ordered, table was small and we had a reservation and didnt have a booth available. Food was ok.

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RR
Milwaukee
1 review
Dined on May 4, 2019
Overall 4food 5service 5ambience 5

So fun - everyone loved this place! Great food and great staff! Only downside - could be a little cleaner which would make it outstanding!!

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M
1 review
Dined on May 4, 2019
Overall 3food 2service 2ambience 4

The quality of the food has gone down for the price you pay. The waitress wasn’t very attentive.

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KC
1 review
Dined on May 3, 2019
Overall 5food 5service 5ambience 5

Great food and drinks. Excellent service, would highly recommend and go back again.

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a
Chicago
28 reviews
Dined on May 3, 2019
Overall 2food 2service 2ambience 4

Came here to celebrate a birthday for a 2 year old (which I stated when I made the reservation) I didn’t expect anything but they didn’t even acknowledge the birthday at all. I love eating out and not worried about the price point but this place is an absolute rip off. At best mediocre food and shifty service. The only thing cool about this place is the environment and the candy you can purchase in the gift/waiting area. Typically their drinks are about $36 a pop for basically a dry ice presentation and some candy. For the experience we ordered a non-alcoholic one for the girls, at $28. Ridiculous. I ordered a cosmopolitan which wasn’t what I had received. Our server brought me out a blue drink with pop rocks on the rim. We also ordered a salad and their signature pancakes which again just alright. There is no kids menu but they do have a pizza that is not listed on the menu for children which was a nice option. This place is best suited for dessert only, don’t come here to eat actual food.

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KS
1 review
Dined on May 1, 2019
Overall 4food 5service 3ambience 4

The bathroom does not meet the standard of rest if restaurant. Also they add 20% tip automatically be careful.

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TY
Chicago
2 reviews
Dined on April 28, 2019
Overall 2food 1service 2ambience 3

It was my daughter birthday I had to pay $25 to bring her cake in, they sit us by the outside she wanted to sit inside, the price of the food was expensive for small portions and the food was nasty.

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OT
Chicago
1 review
Dined on April 28, 2019
Overall 5food 5service 5ambience 5

Fun place for a birthday dessert for all ages! We had a great time! The staff was friendly! The desserts were amazing!

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JS
1 review
Dined on April 28, 2019
Overall 2food 3service 1ambience 2

Food was ok, pricey, very laud. Service terrible. The front girl, Natalie was very unprofessional, no smile. She keeps me waiting for my reservation even my table was ready.

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IK
Chicago
1 review
Dined on April 28, 2019
Overall 3food 3service 4ambience 4

Very pricey for very average food.

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OT
Chicago
1 review
Dined on April 28, 2019
Overall 3food 3service 3ambience 3

Came here on a Sunday afternoon with our 3 kids. Not as kid friendly as I would have guessed for a place called the Sugar Factory. No kids menu and only canned soda. Service was OK. Our server was friendly enough but forgot part of our order and had to wait a while to get it. We will not be in a rush to come back.

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VV
San Francisco
2 reviews
Dined on April 28, 2019
Overall 1food 1service 1ambience 4

OVERPRICED AND VERY
LOUD
WAITRESS VERY UNEXPERIENCED. WILL NOT RECOMMEND
A DRINK FOR $36. IS A RIP OFF

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OT
1 review
Dined on April 28, 2019
Overall 3food 1service 5ambience 4

We came for my daughters 12th birthday which I did tell them ahead of time that is why we were there. I would assume they would of at least sang happy Birthday to her, but the didn’t. There were 8 of us, the waitress did a good job attending to us and taking care of our table. So I gave high stars in that category. The food was horrible to say the least. The amount they charge is outrageous especially when you are already paying $28 for a drinks that’s with NO alcohol in it. That’s a bit steep. They either need to serve better food, lower the prices of the food or just be a desserts and drinks restaurant. We will not be back. I get better food at a much more reasonable price at my local family restaurant.

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M
1 review
Dined on April 27, 2019
Overall 5food 5service 5ambience 5

First time going to the Suga Factory and i must say i loved it. Of course the drinks with candy wasn’t cheap but it’s worth it food was good dessert was good. I would say this restaurant is family friendly over all bring my kids there next visit

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MS
San Francisco
1 review
Dined on April 27, 2019
Overall 4food 5service 5ambience 5

Great service, good food however the drinks were overpriced.

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