Sugar Factory - Rosemont

3.7
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3924 Reviews
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$30 and under
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American
Say hello to your sweet new neighbor, Chicago! Sugar Factory American Brasserie is a 9,000-square-foot space offering both sweet and savory American culinary classics to the MB Financial Park Entertainment District in Rosemont.

Sugar Factory’s culture is a celebrated concept of food and drink menus that include perfectly executed classics, from eggs benedict and burgers to housemade flatbreads, savory steaks and pastas. Our more unique selections include Banana Split Crepes, Rocky Road Fondue and Red Velvet Pancakes. Sugar Factory also found a way to spike your favorite drinks by offering signature smoking candy goblets, and specialty martinis and cocktails, such as the Cotton Candy Cosmopolitan or Cherry Tootsie Pop. Creative candy inspired milkshakes and the famous King Kong Sundae round out Sugar Factory’s inspired menu.
What 3924 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on recent ratings
3.6
food
3.8
service
4.0
ambience
3.1
value
Noise · Moderate
69% of people would recommend it to a friend
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OT
Chicago
1 review
Dined 2 days ago
Overall5food5service5ambience5

Went there to celebrate a 13th birthday. Had a wonderful experience!

K
1 review
Dined 2 days ago
Overall4food5service3ambience5

My buffalo chicken sandwich was dry, tough, and you could barely tell it was even buffalo. The other entrees were nothing to write home about. Blah, no flavor

m
Chicago
1 review
Dined 3 days ago
Overall5food4service4ambience5

Excellent ambience and vibe.
Good food but over priced sweet drinks!

SP
1 review
Dined 7 days ago
Overall2food1service5ambience1

Overpriced bring a brinks truck. For what you pay food quality is poor.

B
Chicago
11 reviews
Dined on November 30, 2019
Overall4food5service4ambience4

Will be back again soon. Food was excellent. Loved the gooey Mac n cheese balls! My seat was stuffed in a little corner but way better than people next to people.

AH
1 review
Dined on November 30, 2019
Overall2food2service4ambience2

We expected it to be a novelty experience. Unfortunately, it was uncomfortably overcrowded (even where we sat), so loud and dark you couldn’t possibly hold a conversation, and the food was mediocre at best. The drinks were good, and with cute presentation. Overall, we all felt it was overpriced and overrated. There are many other spots at the same price point with better food and ambience. Won’t be back, unless it’s to join in someone else’s celebration.

A
Chicago
10 reviews
Dined on November 30, 2019
Overall4food5service4ambience4

This place is very loud, food and waiter were great, we weren’t sat until 35 min past our reservation time and there really is nowhere to wait besides the store so you’re always walking around or getting in the way of shoppers, it’s pretty annoying

VY
Chicago
10 reviews
Dined on November 30, 2019
Overall4food4service5ambience5

Great food and excellent service

JF
1 review
Dined on November 30, 2019
Overall5food5service5ambience5

Sugar Factory, Rosemont, IL accommodated my reservation for 40 people for my daughter 15 bday. Our waiter was beyond professional and helpful with everything!!

TC
1 review
Dined on November 29, 2019
Overall4food3service3ambience4

It was extremely loud and it was hard to talk at the table. The drinks, food and desserts were awesome but a bit too high priced. I would only go back for special occasions due to the noise level and cost.

M
Chicago
113 reviews
Dined on November 29, 2019
Overall3food2service3ambience4

Fun place but food is just adequate, nothing special.

OT
Grand Rapids
1 review
Dined on November 29, 2019
Overall5food5service5ambience5

This was our first visit to Sugar Factory. We will definately be back. Food was great! Desserts were amazing. We enjoyed the atmosphere.

LS
1 review
Dined on November 29, 2019
Overall3food1service3ambience4

overall, this place was okay. there were very few options for brunch with limited weekday hours. the food is decadent and greasy. There is an excellent ambience with many nods to pop culture icons, and the decor is fun and elaborate. However, the food left much to be desired in food taste and options and it was overpriced for the offerings.

A
Chicago
5 reviews
Dined on November 27, 2019
Overall1food1service1ambience1

Celebrate my daughter’s birthday. The food was not good at all and overpriced. Not at all what I expected.

AS
1 review
Dined on November 24, 2019
Overall2food4service1ambience3

DJ was the most inattentive, lazy server I have had possibly ever. He came and took our drink order, about 15 mins later he came back and poured our drinks and took our food order, and we didn't see him again until he brought us our bill. Other employees brought our food, refilled drinks, brought out appetizer plates, etc. He was casually strolling around the bar area and restaurant floor during this time period, not busy with other tasks.

OT
Milwaukee
1 review
Dined on November 24, 2019
Overall4food4service5ambience5

It was my beautiful daughter’s birthday, and I wanted her to feel special on her day. The restaurant was eye popping with all the colorful candy. The environment was lively with the many girls celebrating their birthday. We had an enjoyable experience.

JM
1 review
Dined on November 24, 2019
Overall1food1service1ambience1

I had a reservation at 4pm, showed up a little early, no issue there- the host sat our party of three, she was very nice.
However, upon being seated; we weren't greeted by anyone else.
We waited for about 18 mins, it didn't look too busy...
we saw other staff just standing around.

we decided to leave and go over to Kings instead... where we waited for about 4/5 minutes to be greeted after being seated....

but on another note, nice place for a 12 year old girl's birthday party.

OT
Washington DC
2 reviews
Dined on November 24, 2019
Overall4food2service5ambience4

The waiter was exceptional and provided great service. The food was uncooked, greasy, and over priced. I definitely wouldn’t re-visit even though the drinks were great.

6
1 review
Dined on November 24, 2019
Overall2food3service1ambience3

While the drink and dessert concoctions were amazing (and you pay a lot for it - $20 for a milkshake), the service at the Rosemont location was horrible. It was not crowded when we were there and the server acted like it was a chore to wait on us and would disappear for long periods of time. Even the host ignored us for a while when we arrived (with a reservation). There is no kids menu for those wondering. I would not go back.

OT
Chicago
1 review
Dined on November 23, 2019
Overall3food4service3ambience3

Seating in the windowed area is not ideal as the sun is setting. No shades or sun blocking available

SL
Chicago
5 reviews
Dined on November 22, 2019
Overall3food3service5ambience5

Steak had a lot of fat within and around the piece. For almost $30 it should be a bit better quality meat. Server was awesome.

MC
1 review
Dined on November 20, 2019
Overall5food5service5ambience5

Celebrated my daughters birthday and the experience was amazing! Service was impeccable! Food and drinks were delicious! Definitely will return!

RA
Chicago
31 reviews
Dined on November 18, 2019
Overall3food2service5ambience4

Whoa what an expensive place to go for cool whip! Disco balls, shiny chandeliers, $36 for a "Goblet" drink, $18 for banana split and food that is just "ok."
#OneAndDone

L
Chicago
1 review
Dined on November 17, 2019
Overall4food4service4ambience4

It’s a fun place to go for a celebration, but it’s quite expensive.

OT
Chicago
1 review
Dined on November 17, 2019
Overall5food4service5ambience4

We didn’t have a lot of time and our server (BJ?) was super accommodating and excellent. The crepe was a tough but the toppings delicious. Our flat bread was excellent too.

OT
1 review
Dined on November 17, 2019
Overall3food1service2ambience3

It was my daughter’s birthday .. she ordered the steak.. it looked boiled and tough.. she was disappointed, I did complain and they brought her another one but no different.. food is very overpriced and not worth it.. drinks are goo but again overpriced .. would never eat there again!

B
Chicago
1 review
Dined on November 17, 2019
Overall3food3service4ambience2

I found the food to be good, but everything was overpriced.

OT
1 review
Dined on November 16, 2019
Overall5food5service4ambience5

We really enjoyed our time here. Great energy

AV
1 review
Dined on November 16, 2019
Overall2food2service3ambience4

Way over crowded, over priced, and crammed. Purposely made a reservation and still didn’t get seated for quite some time after reservation time. Staff looked miserable.

MG
1 review
Dined on November 16, 2019
Overall2food2service2ambience2

The hype isn't what it really is. My best friend and I were super disappointed. Over priced food. Drinks were not great. We got the big fish bowl – it was so not worth it. After that we tried the martinis and they were nothing special. More of a place to get your "instagram photo" and leave if that's your purpose.

OT
Chicago
1 review
Dined on November 16, 2019
Overall4food4service3ambience4

Server was slow to come back, but once we ordered food was quick to come.

ES
1 review
Dined on November 16, 2019
Overall5food5service5ambience5

The service and food was great. The atmosphere is fun and perfect for the kids. The drinks & desserts, although the reason for eating here, are way overpriced.

OT
Chicago
10 reviews
Dined on November 15, 2019
Overall3food2service5ambience3

Good service. Grossly overpriced food. Stick to this place for drinks and dessert only.

JB
Chicago
1 review
Dined on November 14, 2019
Overall4food4service4ambience4

Food was definitely better than expected and portions were large.

m
Chicago
17 reviews
Dined on November 11, 2019
Overall4food3service5ambience5

Our server was excellent. He took great care of us. We tried some items from the menu that we just did not like and it was no issue to return them. Great customer service is always appreciated!

P
1 review
Dined on November 10, 2019
Overall4food5service5ambience4

I liked the service and the food the reason I did not give it a 5 out of 5 is because the seating is too tight and close together my son kept getting bumped by people and waiters on accident I felt a bit claustrophobic

d
1 review
Dined on November 10, 2019
Overall3food4service4ambience5

Lots of fun. I will not go back,expensive. Really fun for a special occasion. The store was very disappointing. Very small and candy you can get anywhere.

OT
Chicago
1 review
Dined on November 9, 2019
Overall2food2service1ambience4

We went out for my birthday and the service was awful! We made reservations and that didn’t matter because we were not seated for 45 min after our reservation time. Also the hostess was incredibly rude when I asked why all these people were going ahead of us when we made reservations. No one was monitoring the Candy section as many children ate candy from the bins with their dirty hands. The drinks were wonderful, and the music was great!

OT
1 review
Dined on November 9, 2019
Overall3food4service3ambience4

We had a good time, but had to wait over 30 minutes past our reservation time. Our server was great and the food was food.

OT
1 review
Dined on November 9, 2019
Overall3food3service5ambience2

I actually expected more. The seating was a lot smaller than I expected. I made a reservation for 7PM and was not seated until 7:50PM.

Our waitress was AWESOME.

I would recommend this place, but I am not sure if I will return.

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