Sugar Factory - Rosemont
Sugar Factory’s culture is a celebrated concept of food and drink menus that include perfectly executed classics, from eggs benedict and burgers to housemade flatbreads, savory steaks and pastas. Our more unique selections include Banana Split Crepes, Rocky Road Fondue and Red Velvet Pancakes. Sugar Factory also found a way to spike your favorite drinks by offering signature smoking candy goblets, and specialty martinis and cocktails, such as the Cotton Candy Cosmopolitan or Cherry Tootsie Pop. Creative candy inspired milkshakes and the famous King Kong Sundae round out Sugar Factory’s inspired menu.
Wanted to have a nice birthday dinner/drinks and it was successful. The drinks were delicious and my food was pretty good. My only complaint: I made reservations, so I would expect to have better seating. I was placed in thst outside room which was cold and the chairs were a little uncomfortable. I was told that my party wasn’t big enough to have a booth. Overall good experience and a fun place.
Had an awesome birthday, took great pictures and we had some very great customer service! This was our first time going here and I’d recommend this place to everyone. It was all worth it!
Had it booked but was seated aftwr 45 mins and I had to keep going up to the ladies in front and kept being ignored all 5 times.
Even if you have a reservation you still have to wait 35-45 mins to be seated. The shakes were awesome worth the 20 bucks.
The reservation was not held on time we didn’t get sat until 60 mins later the definitely need a better system maybe not take any walk in business during peak times only reservations only and no resale space to wait if there are issues people on top of each other if the reservation was held to the time it was placed for not a bad place but it sounds like this is a recurring issue so if that’s the case I don’t think I’ll be back
This place is all about the experience. It's basically one big social media setting. Food is just okay but super Gram worthy. It's a fun party atmosphere. Once seated the service is great. The hosts...could be friendlier. I know they have to deal with a lot of angry walk-ins too lazy to make a reservation and too entitled to wait. They just seemed frustrated.
Restaurant was extremely busy with lots of large parties. Tables in some the restaurant setup in aisles just to squeeze in more tables. Not enough wait staff to properly cover the entire restaurant crowd. Food was ok but not worth the price. Portions are large. You are paying for the name of the restaurant not quality food.
Fun for kids need to work on the flow at the entrance with the candy shop
Great food and service
Definitely not worth the money, The food is mediocre even though it's eye catching, the service was only good if you were at a large party table expecting to spend a lot of money. The $30 goblets you can only drink half of the drink before the dry ice freezes the rest and then it’s impossible. Definitely cute interior fun for pictures but probably the only time we will go.
It was supposed to be a special occasion celebration of my birthday & the server didn’t even bother to acknowledge that & she was no where to be found service sucked
It was okay my service was outstanding and my burger was delicious.
Good! More than enough food! Peanut butter martini was delicious!
Overpriced, food was just ok. Deserts were good. Won’t be coming back unless in the immediate area for a milkshake.
We went there for my daughter’s birthday as we have over the last two years. We went there per her request. When we got there it wasn’t busy. It took longer than expected to get anyone to come over to our table and greet us or ask if we wanted any beverages. And I was about to go back to the front desk to see if anyone was going to wait on our table. The overpriced average food in subpar Staph with something that we are not going to come back to you again. I think if you’re a little kid it’s an OK experience but for an adult or teens it’s less than desirable. I was sadly disappointed by this experience and we won’t be back, on purpose!
Such a fun and hip environment.. my daughter really enjoyed her birthday!
Had to send three different food items back due to temperature. Noodles were given to the kids that were colder than a pasta salad. It really put a damper on the expensive night out to have to continually flag the waitress down to send cold food back.
Great food. Large portions for both drinks and desserts. Also pretty pricey. But a fun atmosphere. Kids loved it. We made a mistake pointing to a dessert on the menu and the wrong one was brought out. The waitress was very understanding and helpful. She took the dessert back and brought the one we wanted out with no problems or questions.
Too loud, dirty, incorrectly made orders. I was disappointed with my first experience
It my daughter and I first time visiting and we celebrated her birthday. She was in love with it all. Very happy with it.
Great customer service
Great experience! Enjoyed every second
It was quite wonderful for a first time. the service was amazing and kind. the food was fun and tasted great.
The food was fantastic! The venue was a little smaller than expected especially on the candy store side of it, but it was still a fun environment. The service was pretty good, we did have to continually ask for water refills but they were very busy. It’s Rosemont so you expect to pay a little more for things but overall the pricing was kind of disappointing. Their goblet drinks are $36 and then there’s a $7 additional charge if you want to keep the plastic cup and they also don’t really do anything for birthdays, your options are buy a sparkler they’ll put in a cup of sprinkles or buy a dessert and they’ll put in a sparkler. Also if your in a group of 5 or more there’s a 20% service charge so for 1 appetizer, 3 meals, and 6 drinks to a 6 person party was almost $300 and they still couldn’t throw in a plastic cup or sparkler.
Nice. Will visit AGAIN
Our waiter was awful. Did not pay much attention to our table like he did others since he knew them it looked like. Very rude humor and made out table very uncomfortable. Where do I begin with other things.....
Mashed potatoes missing from meal
Pickles missing from burger
Big Specialty drink not filled up all the way
Appetizer never made it to table before meal
Salmon was dry and not enough sauce......
Just a HOT mess!!!
The food is Delicious, but it was tight fit. It was hard to get up and use the washroom without invading the space of another a table. Also, though our server was nice no one seemed enthused or genuinely up beat which made for a not so great experience.
The food was good salmon was bad it drop and 2mins was late was back on my table I know salmon to cook it again take 3-4 mins explain that situation it me
I would only recommend the Sugar Factory based on the variety of drinks offered. It was loud, busy and the service was below average. Some of the drinks were overpriced , the floors were wet, sticky and had food particles. The chairs were wobbly, the tables were in good condition and the menus appeared to be in good condition as well. The chandeliers had dust and the lighting appeared dimmer than usual. The staff was seen having conversations and should have been assisting guest. There should be some sort of crowd control near the entrance. and the manger should be able to be recognized if needed. There were numerous staff members at the entrance, busy on cell phones and other tasks. Guest thought most of the staff were customers due to their appearance and lack of attention. Guest were asking other guest for assistance, when we should have been able to consult with staff for our questions. The overall experience was below average. I have been to Sugar Factory in the past and the service was much better. It seems to be declining in service and cleanliness.
Poor food quality on the appetizers, long wait time despite having reservation, but good dessert and drinks!
Horrible food and WAY overpriced our waiter sucked
13th birthday for my daughter. Feel like I need to take out a loan to pay for any of the items on the menu! $300 bill for 4 kids & 2 adults. Insanely over priced! $22 for a milkshake?? (Make that $88 for 4 milkshakes!). Ridiculous. Kids loved it - but parents will cringe!
Way too overpriced for low quality food and beverages. Not worth the price.
We arrived early for our reservation and were told we would probably not be seated until closer to our time. While we waited, we watched many walk in's arrive and get seated within 10-15 minutes. We waited close to an hour, then asked again at the hostess station about our table. The Open Table reservation form offered us a high top table, which I selected. When I asked at the hostess table about that request, she looked at me like I was crazy to ask such a thing and they didn't have those. We were then seated in a bright room with tables extremely close together, which had many tables open, so didn't make sense that we waited. Two waitresses that we saw were working the room and after 5 - 10 minutes neither waitress acknowledged us, even though one of them was serving the two tables closest to us. My son and I got up and left the restaurant while my husband asked to speak to a manager about our experience. We went next door to a bbq restaurant and had a fabulous dinner; wish we would have started there! The manager was kind and apologized about our experience at the Sugar Factory.
We arrived there early for our 530 reservation and they would not seat us until 530. We arrived at 510. Also food and drinks were just okay but very overpriced. I got the bill and thought $180 for 2 adults and 2 kids was so expensive. Also, they do not have a kids menu, so you’ll be taking home leftovers. Very loud inside the restaurant.
My daughter enjoyed it very much
Everyone was plesent. It that the food wasn’t as good as I have had in the past
Where do I start? We arrived 15 min before our 8:30 reservation for a party of 4 on a Saturday night. Thank goodness we had no small children! There is no place to wait (everyone is on top of each other). We waited approx 1 hr to be sat- 15 of it was because we arrived the 15 min early they request!!!! How INSANE, RUDE, and UNPROFESSIONAL WHEN we had a reservation!!!! Our waitress appeared to have a migraine and continually was acting accordingly. My daughters’ $32 bowl drink froze solid and they were forced to add sprite to it! Lovely at that cost!!!!!!!!!! In my opinion if you are going to charge those prices (my drink cost $12) you should have service at that level. I don’t anticipate EVER going there at night again, and not even sure I would try to be there during the day. I am giving it 3 stars because the food/drinks WERE good. Just terribly ran and overpriced for the level of service. Why take reservations and ask people to be early if it means practically nothing?!?!?!
Service was very bad. No silverware, no napkins, waiter only came to take our order and take food away. That’s it. Seating was also bad.
We had a reservation at 7:30pm did not get seated until 8:30. That killed the excitement for my party due to the long wait and the hostess not being sure when we would be seated because they were backed up with reservations. Overall, it was a good experience for my daughter who turned 3! It’s very expensive and they don’t have a kids menu.