Sugar Factory - Rosemont
We are currently closed due to the COVID-19 government restrictions on restaurants. We will re-open once the State of IL allows for indoor dining to resume.
Sugar Factory American Brasserie is a 9,000-square-foot space offering both sweet and savory American culinary classics to the MB Financial Park Entertainment District in Rosemont.
Sugar Factory’s culture is a celebrated concept of food and drink menus that include perfectly executed classics, from eggs benedict and burgers to housemade flatbreads, savory steaks and pastas. Our more unique selections include Banana Split Crepes, Rocky Road Fondue and Red Velvet Pancakes. Sugar Factory also found a way to spike your favorite drinks by offering signature smoking candy goblets, and specialty martinis and cocktails, such as the Cotton Candy Cosmopolitan or Cherry Tootsie Pop. Creative candy inspired milkshakes and the famous King Kong Sundae round out Sugar Factory’s inspired menu.
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
Sugar Factory's Signature Sauce, American Cheese and Crispy Onions
Chocolate ice cream blended with melted chocolate sauce, topped with whipped cream and dark chocolate shavings
Garlic, butter, cream, Parmesan and romano cheese (add chicken $6 or lobster MP)
Amazing time out!!! Our server was awesome and attentive!!!! Appreciate the hospitality!!!
A staff member came asked what we wanted really quick and like we werebothering them. We Mentioned more than once that it was daughters birthday they brought every single other child a mug with a sparkler ect Sang happy birthday ect. My child got a candle like from the dollar store and did not even have anyone there to sing happy birthday it was sad warching my daughter see others being song to and the young man just dropped the mug off and left . With the money we spent there you think that they would have took a min out of their time to sing happy birthday like they did for others around. What in the heck. Will never go back. Way to ruin my daughters special day.
I took my daughter here for her 10th birthday. Our waitress was super nice and helpful with explaining the food and drink menus. The deserts are HUGE, our meals were delicious so I couldn’t be more satisfied with our experience!
Loved everything, would like to be able to ask questions prior. Called but no answer. Choice of area seated with reservations would be awesome.
Natalie was great! Food and drinks amazing! Perfect way to celebrate my son’s 13th birthday!
Food and drinks were good. Have eaten the same food we ordered at other restaurants for way less. Over priced. Our waiter was amazing. Wish I knew his name. Very attentive. Would return but only for special occasions.
My daughter had a wonderful time celebrating her 12 year birthday. I would definitely come again for my kid’s birthday.
The service was horrible!!!! Given that they have a mandatory 20% gratuity added regardless of the party size, the lazy servers just don’t care!!!!
Food is amazing! Burgers and pasta were a hit for everyone.
Great energy good food and waitress was the best.
Food was a bit cold. Just not what I expected for the price. Shakes were amazing tho!!
Great service! 😊 Will definitely return again with my family.
It was a awesome time everything was phenomenal I’ll be back
Great ambiance. Food, not so much. But I guess its more about the ambience anyway!
Very fun! We went for Valentine’s Day they gave us roses ! The food and experience was amazing
excellent server. great drinks and burgers. expensive. but worth the experience
Waitress was awesome, atmosphere was awesome and food was awesome. Quite expensive but it was worth it.
Wonderful for all ages.
Nice fun atmosphere with great food and drinks for the price
We had a exceptional waiter and catered to our needs!!!!! Also the manager was walking around helping and asking how’s everything!!!
Atmosphere is great. The food was good but very overpriced for what it is.
My daughter loved it, we were celebrating her 10th birthday. For what my total was I wish she would’ve gotten a free cake with the awesome candle that she wanted really bad but didn’t happen.
We were a party of five. We were seated at a two tables that were put together. Three people on one side and two people on the other. The side with three people was very tight and the person in the middle was very uncomfortable. There was very little room for them to sit and eat comfortably. Five people should not be seated at those tables. Otherwise, service was good.
The restaurant and experience was amazing especially for the first visit. The parking directions needs to be a little more clear.
We were surprised to have been seated so close to other parties when the whole process over the phone seemed to be so strict. The website also advertised outdoor seating only, but most of the patrons were in the indoor dining area. Overall, a good experience and my group of giggly girls were thrilled.
The service was great. I had a reservation, went in and got seated right away. The food and drinks came fast and the food was fresh, hot and tasty. I would definitely be back.
Nice place for brunch with good music. The waffle was cold, but the chicken was hot. The drinks are overpriced, but your paying for the experience. The pink Cadillac was tasty and so was the candies in the drink.
Very loud, service was not as expected, disappointed in quality of food. Drinks were good
We had a great time at our 1st visit here. We loved the drinks and appetizers we got. It is a bit pricey so not somewhere we’d go unless it was a special occasion. Very happy we went though!
We went last Thursday to the place that it's amazing our kids love it and it's not the first time that we go, great food, amazing drinks everything was good but we told our waitress that it was one of the kids birthday at before dessert and she totally forgot it we decided not to complaint but when we ask for the check she did something really bad our check in was almost $500 dollars with tip included 20%, we split checks, at the end she added $50 dollars extra to each credit card,we realized that evening about what she had done and called the restaurant the manager was so nice and he fixed it to be honest that kind of people shouldn't be working on a place like these one, we're going to come back of course.(our waitress name was Natalie W.).
The waitress overcharged our bill by $ 50 more on each card and we also told her that we were celebrating our daughter's birthday and she forgot she brought us dessert without the candle. She was unethical in what she did, the tip was already included with the 20% and she overcharged us an extra $ 50 on the 2 cards.
Fun atmosphere and novel drink/dessert options. But prices are extremely inflated and not realistic for most diners. A lot of shareable options that would help reduce individual price, but with the Pandemic it's not safe to share a lot of these options unfortunately.
The food was grossly overpriced. Two grilled cheese, a chocolate shake and a lemonade for $90.00!
Definitely a fun place to celebrate any special occasions.
I’ve been to the sugar factory three times and always had really good service, but this time around the service was terrible. Food was still great
Fun time for the kids but so overpriced
It was a very exciting place I will definitely be coming back
Great food. Attentive staff. Super fun energy. Will be back again 😊
Sugar Factory - Rosemont is rated 4 stars by 4469 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.