Sugar Factory - Rosemont

4
4469 Reviews
$30 and under
American
****COVID-19 Update****

We are currently closed due to the COVID-19 government restrictions on restaurants. We will re-open once the State of IL allows for indoor dining to resume.

****

Sugar Factory American Brasserie is a 9,000-square-foot space offering both sweet and savory American culinary classics to the MB Financial Park Entertainment District in Rosemont.

Sugar Factory’s culture is a celebrated concept of food and drink menus that include perfectly executed classics, from eggs benedict and burgers to housemade flatbreads, savory steaks and pastas. Our more unique selections include Banana Split Crepes, Rocky Road Fondue and Red Velvet Pancakes. Sugar Factory also found a way to spike your favorite drinks by offering signature smoking candy goblets, and specialty martinis and cocktails, such as the Cotton Candy Cosmopolitan or Cherry Tootsie Pop. Creative candy inspired milkshakes and the famous King Kong Sundae round out Sugar Factory’s inspired menu.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 4469 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
3.9
food
4.0
service
4.1
ambience
3.5
value
Noise · Moderate
76% of people would recommend it to a friend
Sort by
Filters
JT
JessicaT
Chicago
1 review
Dined 5 days ago
Overall5food5service5ambience5

Amazing time out!!! Our server was awesome and attentive!!!! Appreciate the hospitality!!!

B
Bellaboo
1 review
Dined 5 days ago
Overall3food3service1ambience5

A staff member came asked what we wanted really quick and like we werebothering them. We Mentioned more than once that it was daughters birthday they brought every single other child a mug with a sparkler ect Sang happy birthday ect. My child got a candle like from the dollar store and did not even have anyone there to sing happy birthday it was sad warching my daughter see others being song to and the young man just dropped the mug off and left . With the money we spent there you think that they would have took a min out of their time to sing happy birthday like they did for others around. What in the heck. Will never go back. Way to ruin my daughters special day.

SH
StaceyH
1 review
Dined 6 days ago
Overall5food5service5ambience5

I took my daughter here for her 10th birthday. Our waitress was super nice and helpful with explaining the food and drink menus. The deserts are HUGE, our meals were delicious so I couldn’t be more satisfied with our experience!

c
crenah
1 review
Dined 6 days ago
Overall5food5service5ambience5

Loved everything, would like to be able to ask questions prior. Called but no answer. Choice of area seated with reservations would be awesome.

J
Jenmeplus3
1 review
Dined on February 25, 2021
Overall5food5service5ambience5

Natalie was great! Food and drinks amazing! Perfect way to celebrate my son’s 13th birthday!

BE
BettyE
Chicago
1 review
Dined on February 24, 2021
Overall5food5service5ambience5

Food and drinks were good. Have eaten the same food we ordered at other restaurants for way less. Over priced. Our waiter was amazing. Wish I knew his name. Very attentive. Would return but only for special occasions.

OT
vipOpenTable Diner
Chicago
9 reviews
Dined on February 24, 2021
Overall5food5service5ambience5

My daughter had a wonderful time celebrating her 12 year birthday. I would definitely come again for my kid’s birthday.

OT
OpenTable Diner
Chicago
1 review
Dined on February 21, 2021
Overall2food2service1ambience3

The service was horrible!!!! Given that they have a mandatory 20% gratuity added regardless of the party size, the lazy servers just don’t care!!!!

J
Julian
1 review
Dined on February 19, 2021
Overall5food5service5ambience5

Food is amazing! Burgers and pasta were a hit for everyone.

OT
OpenTable Diner
1 review
Dined on February 18, 2021
Overall5food5service5ambience5

Great energy good food and waitress was the best.

JK
JackieK
1 review
Dined on February 18, 2021
Overall2food2service4ambience4

Food was a bit cold. Just not what I expected for the price. Shakes were amazing tho!!

TR
ToyaR
1 review
Dined on February 17, 2021
Overall5food5service5ambience5

Great service! 😊 Will definitely return again with my family.

ZW
ZahnayaW
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

It was a awesome time everything was phenomenal I’ll be back

V
Vicsgirl
1 review
Dined on February 14, 2021
Overall2food1service4ambience5

Great ambiance. Food, not so much. But I guess its more about the ambience anyway!

OT
OpenTable Diner
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

Very fun! We went for Valentine’s Day they gave us roses ! The food and experience was amazing

OT
OpenTable Diner
1 review
Dined on February 13, 2021
Overall5food5service5ambience5

Valentine’s Day

OT
OpenTable Diner
Chicago
1 review
Dined on February 12, 2021
Overall3food4service5ambience4

excellent server. great drinks and burgers. expensive. but worth the experience

LB
LoriB
Chicago
2 reviews
Dined on February 12, 2021
Overall5food5service5ambience5

Waitress was awesome, atmosphere was awesome and food was awesome. Quite expensive but it was worth it.

p
patrilias
Chicago
1 review
Dined on February 11, 2021
Overall5food5service5ambience5

Wonderful for all ages.

CJ
ChaunteaJ
Chicago
1 review
Dined on February 11, 2021
Overall5food5service5ambience5

Nice fun atmosphere with great food and drinks for the price

C
Chanel
Chicago
1 review
Dined on February 10, 2021
Overall5food5service5ambience5

We had a exceptional waiter and catered to our needs!!!!! Also the manager was walking around helping and asking how’s everything!!!

LR
LizR
1 review
Dined on February 10, 2021
Overall4food3service3ambience5

Atmosphere is great. The food was good but very overpriced for what it is.

OT
OpenTable Diner
Chicago
1 review
Dined on February 7, 2021
Overall5food5service5ambience5

Great place

OT
OpenTable Diner
Chicago
2 reviews
Dined on February 7, 2021
Overall5food5service3ambience5

My daughter loved it, we were celebrating her 10th birthday. For what my total was I wish she would’ve gotten a free cake with the awesome candle that she wanted really bad but didn’t happen.

F
Fam5
Chicago
4 reviews
Dined on February 7, 2021
Overall4food4service3ambience3

We were a party of five. We were seated at a two tables that were put together. Three people on one side and two people on the other. The side with three people was very tight and the person in the middle was very uncomfortable. There was very little room for them to sit and eat comfortably. Five people should not be seated at those tables. Otherwise, service was good.

T
Tony
1 review
Dined on February 6, 2021
Overall5food4service5ambience5

The restaurant and experience was amazing especially for the first visit. The parking directions needs to be a little more clear.

MS
MayS
Chicago
1 review
Dined on February 6, 2021
Overall4food4service5ambience3

We were surprised to have been seated so close to other parties when the whole process over the phone seemed to be so strict. The website also advertised outdoor seating only, but most of the patrons were in the indoor dining area. Overall, a good experience and my group of giggly girls were thrilled.

EB
ErinB
1 review
Dined on February 6, 2021
Overall5food5service5ambience5

The service was great. I had a reservation, went in and got seated right away. The food and drinks came fast and the food was fresh, hot and tasty. I would definitely be back.

JB
JasmineB
1 review
Dined on February 6, 2021
Overall3food3service3ambience4

Nice place for brunch with good music. The waffle was cold, but the chicken was hot. The drinks are overpriced, but your paying for the experience. The pink Cadillac was tasty and so was the candies in the drink.

LK
vipLindaK
Chicago
1 review
Dined on February 5, 2021
Overall2food1service2ambience3

Very loud, service was not as expected, disappointed in quality of food. Drinks were good

OT
OpenTable Diner
1 review
Dined on February 5, 2021
Overall4food4service5ambience5

We had a great time at our 1st visit here. We loved the drinks and appetizers we got. It is a bit pricey so not somewhere we’d go unless it was a special occasion. Very happy we went though!

OT
OpenTable Diner
Chicago
1 review
Dined on February 4, 2021
Overall3food5service1ambience5

We went last Thursday to the place that it's amazing our kids love it and it's not the first time that we go, great food, amazing drinks everything was good but we told our waitress that it was one of the kids birthday at before dessert and she totally forgot it we decided not to complaint but when we ask for the check she did something really bad our check in was almost $500 dollars with tip included 20%, we split checks, at the end she added $50 dollars extra to each credit card,we realized that evening about what she had done and called the restaurant the manager was so nice and he fixed it to be honest that kind of people shouldn't be working on a place like these one, we're going to come back of course.(our waitress name was Natalie W.).

LM
LadyM
1 review
Dined on February 4, 2021
Overall4food5service1ambience5

The waitress overcharged our bill by $ 50 more on each card and we also told her that we were celebrating our daughter's birthday and she forgot she brought us dessert without the candle. She was unethical in what she did, the tip was already included with the 20% and she overcharged us an extra $ 50 on the 2 cards.

D
Daisy
1 review
Dined on January 31, 2021
Overall3food4service3ambience3

Fun atmosphere and novel drink/dessert options. But prices are extremely inflated and not realistic for most diners. A lot of shareable options that would help reduce individual price, but with the Pandemic it's not safe to share a lot of these options unfortunately.

H
Heliux
Chicago
2 reviews
Dined on January 31, 2021
Overall2food2service3ambience3

The food was grossly overpriced. Two grilled cheese, a chocolate shake and a lemonade for $90.00!

L
Liz23
1 review
Dined on January 30, 2021
Overall5food4service5ambience5

Definitely a fun place to celebrate any special occasions.

D
Dayj
1 review
Dined on January 30, 2021
Overall2food4service1ambience3

I’ve been to the sugar factory three times and always had really good service, but this time around the service was terrible. Food was still great

j
jennifere
Chicago
3 reviews
Dined on January 30, 2021
Overall4food2service4ambience4

Fun time for the kids but so overpriced

TC
TravonnaC
1 review
Dined on January 29, 2021
Overall5food5service5ambience5

It was a very exciting place I will definitely be coming back

OT
vipOpenTable Diner
Chicago
4 reviews
Dined on January 28, 2021
Overall5food5service5ambience5

Great food. Attentive staff. Super fun energy. Will be back again 😊

FAQs

Sugar Factory - Rosemont is rated 4 stars by 4469 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Sugar Factory - Rosemont