Spaghetti Warehouse - San Antonio
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This place used to be a cool place to eat but it has really gone downhill. 6pm on a Saturday and they were out of quite a few items, including their most famous dish the 15 layer lasagna. The hostess was disinterested. The waiter repeatedly told us that it wasnt his fault and he couldn't control what happens in the kitchen. The food was very average and parking was an issue due to something going on across the street.
Parts of the restaurant are dated and need of repair. That said the food was very good and or server was pleasant and helped us with all of our needs. Overall a good experience today.
Awesome time for our anniversary, must ask for Flo she was awesome!
We had a nice dinner with out of town family. We requested seating in trolley car. We arrived earlier than our reservation time, and the hostess accommodated us sooner than anticipated, even though there were a lot of people waiting to be seated. Our server David was excellent; very attentive and helpful. Food was good, and portions were large. The entire staff was friendly. Thank you for making our evening with family extra special!
Wait, service and food were all terrible!
Perfect dinner, but they said they don’t even look at online reservations, so we ended up waiting forever for a table after all.
We went to Spaghetti Warehouse because a member of our party wanted the appetizer cheesy bread for months. We had tried twice before to just walk in but the wait time was too long. When we were able to make reservation we were excited. When arriving the hostess was polite and accommodating in getting our table ready. Our server seemed rushed an flustered. As we started to order drinks we went to order appetizers and was informed they had no cheesy garlic bread or shrimp. The server stated they hadn't been busy all week and suddenly they were. The restaurant had about 10 tables active or finishing their meals and lunch service was just getting started and already there were several things unavailable. The same member of our party who wanted the cheesy garlic bread order a frozen lemonade that we learned half way through was not going to be available because the lemonade was not frozen enough. A member of our party is gluten free and pointed that out to the server and even ordered gluten free pasta. When the salad arrived it has croutons on it. The server seemed bothered that she had forgotten this. My husband and I split a dish that was described as enough for two and indeed it was. The meatballs from the spaghetti and meatballs tasted old even not meat like. The sausage and alfredo raviolis were perhaps the most edible items. The lasagna was decent but the meat inside also tasted almost not meat like. We did not eat the chicken parmigiana but our son had a separate order of his own and did enjoy it. Our daughter who had a separate order of lasagna and she became ill the morning after dining. Basically we spent 150.00 and that was including the tip. 3 out of 7 people in our party had no problems with their meal. The experience was underwhelming. This is only my third visit and it will undoubtedly be my last even though the first two were over 5 years ago and were pleasant. I expected this one to be pleasant also and it wasn't.
The food and service were good. I miss the option of having something available that is not a pasta dish (ie salmon)
The place definitely has a smell to it, and it's not spaghetti, more warehouse...the food was marginally good, if I can make it better at home, the value is just not there.
That said, the service was excellent, or server was very attentive, polite and helpful. Prices were a bit much for the quality of food, but the quantities were above average.
Love it our first time there. The wine was awesome as well. Thanks
I hadnt been here in a very long time was very excited but was a bit disappointed with my chicken Parmagiana , it didnt have to much flavor and neither did the noodles. But I did finish anyway i guess I like a bit more buttery taste on my noodles and alot more melted cheese on the chicken parmagiana. Thank you
Omg....finally had good service!!! I believe Karen was the evening bartender and she was energetic friendly outgoing and absolutely right about the Italian lemonades!!! Our food I didn’t get his name because I was still busy with Karen at the bar when my party was seated...but a waiter that we could understand and wasn’t grumpy...this guy was attentive friendly outgoing and even a little funny...I just hope I tipped him enough for him to know that we appreciate finally getting a good server!!
The food was great and our server was excellent. Everyone enjoyed the experience.
The staff was not prepared when we arrived. We had to wait to be seated, wait to order drinks and food. The waitress tried but the restaurant was understaffed and had not prepared enough food so multiple orders had to be substituted and other orders came out late despite being assured if we ordered off the banquet menu we would all get our food at the same time.
I have had great experiences here in past years so was VERY sad to see how much this restaurant has gone downhill.
Love the atmosphere and appreciate the trolley seating, but had kids running thru our party and just a terrible overall experience for what was a special family event!
So disappointed by our first and last visit! We arrived to be told our online booking had not been received, but we were seated! However, when we ordered our dishes, we were told there was no French fries, as our order was for 4 portions, 3 for children, we should have left then! We were offered chips a very poor substitute! Unfortunately, we decided to have a main and go! Food bearably warm and no cutlery! My order was for meatballs and sausage with spaghetti, forgot sausages! Did eventually get one! We decided to leave, asked for check, we had been offered complimentary dessert, but declined! I had already complained about no French fries with the manager, who was unaware of this! I reluctantly accepted the 25% discount, food and service poor! Also, can I point out the toilets were disgusting! Finally, I noticed that customers were being seated unaware of a staple such as French fries being unavailable! Not good!!!
Overall it was good. Wine was delicious The macaroni and cheese tasted blah. The layer lasagna was great.
Server did not tell us about the memorial day coupon.
We found out afterwards when we were exiting the building.
It would have been nice to save a little since we were celebrating a Graduation.
Great lunch with friend and food was great too. Next time will ask for seats in trolley car.
The food took over an hour to arrive at our table and, the table next to us waited over 2 hours for their food. The waiter did his best to answer our concerns but, never retrieved a managers assistance to expedite the food. When the food arrived the lasagna was burnt and had no meat. The overall dining experience was terrible.
They had no record of the reservation made on Opentable. Fortunately, they were not busy so a table was available.
Upon arrival they weren't even aware of our Open Table reservation. It wasn't an issue getting a table because it was not crowded. However, our notes regarding our special occasion were left unread. The salad plates, romaine lettuce, and dressing were all warm resulting in a soggy Ceasar. My lasagna was almost warm and cold on the inside. Our waitress seemed over worked and very stressed AND had a poor memory. We had to ask 2-3 times for refills and waited a long time for everything. It's a shame because the food and service has always been great at this quaint restaurant. We had dessert somewhere else.
Waiter, James, was amazing and very attentive. We had to wait 20 minutes for our table, even though we reserved a table, and hostess seemed very overwhelmed.
Parking spots were also sold to a concert across the street, and there was no parking for restaurant patrons.
For the most it was a great experience. Appreciate the great, speedy service the waitress provided. She made sure we did not need anything at all times.
The only direct negative feedback I can give would be your staff did not find the booked reservation. Could not find reservation through reservation confirmation number, nor party name, online lookup, there was no indication of any large party. Luckily it was not busy at the time and some tables were available. I could only imagine what would have happen if there was a packed house. This I must say is Not in any way acceptable. Confirmation was made so the reservation was booked correctly.
Food was good must have been an off day for the food because it has been better in the past. The waitress did t seem very friendly
Reservation at 6:30 but showed up at 6:05 and let manager know. She advised we would be sat soon. 6:45 which was after our reservation and I went back to host stand and they couldn’t find my name anymore. They wanted to give us set menu cause we were a party of 10. Advised we wanted to order regular menu and they said they don’t do that for 10 top as it is too much for server. Party ended up being 9 so they allowed us to order from regular menu. (Set menu is not stated on website nor on this site) when food finally arrived server dropped tray which had 3 entrees, 2 kid entrees and 1 adult. Waited at least 10-15 min to get their food out again. We saw a party of 15 that got their food first before our kids got theirs. Also that party was sat 30 min after we did and they were out before us. We got a lot of I’m sorry’s but didn’t feel genuine like it wasn’t meant. It was my moms birthday and didn’t get the experience we were looking for being that this place is in downtown far from home. I would think something would get comped or my moms desert would be free due to all the mishaps but nothing was comped. Did not leave till 9:50. This should have not been a 3-4 hour experience. Very disappointed in this establishment. Would not recommend anymore.
Food portions large ,service great but facility needs a makeover the chairs are old & ripped the tables wobbly. The lighting fixtures were horrible I believe they need to poor some revenue into a make over. And lastly I think the food needs to taste like it looks it taste very bland & commercial doesn't pack any home authenticity. So I personally would not go back. My family enjoyed stuffing themselves it was a good time overall .
The food to really long to come out. Our server was all over the place, drinks we wanted were not available, and there was a waitstaff just handing order to our server for another party while he was taking our order. My family was really excited to try this place out and we were disappointed we won't ever go back.
I got my mom a gift card to Spaghetti Warehouse because she had very fond memories of taking us there when we were young and she wanted to take my nieces on a family trip. Unfortunately, the service was deplorable - every time our server left, he'd take at least ten minutes to come back, even if the request was something like "can I have a to-go box." Multiple parts of our order came out 15-20 minutes after the rest of the meal, and at least one part (the calamari) was so cold it was not edible. The food itself was mediocre, which was about what I expected, but the service was so bad that it really tainted the rest of the visit.
Avoid this restaurant. When we walked in it smelled, the carpet was very dirty, the place in bad repair. We should have left at that point. Seated with very slow service. Ordered some water with lemon - usually lemon can mask the bad taste - not this time. Ordered a glass of wine - hard to mess that up. Ordered the Spaghetti Pomodoro, the dish came with raw vegetables and chopped up spaghetti. I have never had ‘spaghetti’ chopped. I started to wonder if it was leftover meals. The fresh bread seemed good but accompanied by margarine, not butter. Things did not improve. The waitress dropped a plate of spaghetti on the already dirty carpet that thankfully missed my partner. We did not eat 1/2 of our meals. We got up to leave at that point to wait at the front instead of looking at the food on the floor. The Manager came up and offered no remedy. We actually left a good tip to the server because I can imagine it probably stinks (literally/figuratively) to work there. First and last time to ever eat at this place.
We made reservations through Open Table for a group of 16. Upon arriving, they said we couldn't have made reservations and that they didn't have them. Then told us that they only had 4 wait staff (on Sunday of Presidents Day weekend and the San Antonio Stockshow). After finding our reservation, They said if they honored our reservation and served us, that they would lose customers and for us to "deal with it". They lost customers all right! We left! Won't ever be back and will tell ALL our friends to never go there. By the way...La Foccacia down the road sat us in 30 minutes and they make Spaghetti Warehouse seem like Chef Boyardee!!! Worst experience with them but they don't have to worry with us ever again!!!
I was disappointed that when I made my reservation I specifically said for a birthday. When we got our meal I asked if they would sing Happy Birthday when they brought our dessert for our 13 year old. Not only did they not sing, our waitress brought our bill while we were eating dinner and never asked if we wanted dessert. When I said we were ordering dessert, she seemed annoyed with us. Two large band groups came in after us, but the place seems like they have large groups all the time so that should not have affected us, especially since we were there at 5pm so it wasn't crowded.
We went on Valentines night. Service was slow, restaurant was dirty and overall was a bad experience. We won’t be back.
In the past I have enjoyed the food however I don't think I will be back. Everyone in our party did not find their meal to be good. A healthier choice with grilled chicken, veggies and pasta with a butter sauce was so full of salt that it could not really be eaten. The lasagna was more like a blob of sauce and not very tasty sauce at that. Overall very disappointed ... way to many options around town, won't be back.
Took care of our birthday party and our waiter, Doc, was awesome. Treated us like family!!! Thank you.
We were early due to circumstances. We were able to be seated early.
We were seated next to a party so my dinner companion had to move to the other side of the table so he would not impede the server assigned to that party. I question the desicion of the hostess on that. That should have been noted and she could have asked if we would have preferred different seating. Our assigned server was as attentive as she could be. The drinks were always full. The time she gave us while we were deciding was wonderful.
The food was filled with flavor and freshness. Your GM Pam came to our table and attentive to our comments.
For a Friday night approx 630pm with all the music venues in the area i would have expected more of a crowd so i was a bit surprised at how quiet things were. That was actually rather nice though.
I would have given 1 🌟 because the service sucked so bad the entire meal. The waiter we had was horrible and needs to be completely retrained. But the manager actually took the time to sit with me and discuss the problems, discuss the upside of the situation, and to also speak of what the remedy of her diligent plan for the waiter was going to be.
The waiter came to our table and took our drink order. I asked for sweet tea and he brought unsweet. Then, he wrote down our order which my cohort ordered soup and I ordered salad. He brought us both salad and mine with the wrong dressing. I had to ask a waitress for our correct order because he left so quickly.
Then when he brought our meals, I noticed I didn't have a spoon for twirling my spaghetti. So I asked him and he looked at me, then my plate, and said, "it was in my hand, where did it go?" And ran off. Then 5 minutes later, he walked by with a huge tray of drinks, and when he came back, I said "spoon". He says again, "I had it in my hand! Where is it?!" And ran off again. So after asking two more times, I got fed up and asked the previous waitress who finally brought me one. He came back when I was 3/4 finished and DROPPED the spoon on my plate and ran off.
Then he had the decency to get upset because I left him a $2.00 tip.
So, because the manager was understanding and said she'd fix the problem, I did NOT give 1 🌟.
The food was great the atmosphere as expected the staff not so much...and then there was our waiter...he would talk to us before and after he left the table and spoke so fast we could not understand most of what he said and then he seemed surprised that we wanted dessert and confused when we knew what we wanted...he was weird
Easy access and parking, family servings, good service and food
Our servant was the best❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤
The hostess appearred to be lost. Had to wait 40 min having reservations.
It took 15 minutes for our server to take our order and another 10min to bring out drinks. When else got our order the food was cold. We don’t plan on going back anytime soon.