The table was dirty, server disappeared, had to get up to find someone to take the order
Very mediocre breakfast in an otherwise high end nice hotel.
Soup could have been hotter. Salmon, while tasty could have been hotter as well.
i ate at the bar during the women’s march
love love loved the bartender who served me!
Ambiance was wonderful. Food was fantastic. Service was nonexistent.
My family and I came into NYC for an overnight trupnas part of our Christmas gift to our kids. We stayed at JW Marriott and wanted to give the hotel restaurant a try. The restaurant is beautiful and has a great NYC vibe. The appetizers were great but unfortunately dinner was not. 3 out of the 4 of us ordered the steak. Sadly it was tough and grizzly. Extremely disappointing for the price.
Stopped in for a quick bite before a show -- food was better than average for a hotel.
Glasses on table were dirty. Service was terrible. Never asked us what we wanted to drink. When we finally asked for drinks, never asked if we wanted another. My husbands appetizer came out with dinner and his dinner came out when the rest of the family was done eating.
We had to change a reservation from breakfast to lunch and found that the restaurant was very accomodating to our needs. We had a drink at the bar on a busy Christmas Day then lunch at the window. The server was very busy with lunch guests but treated us especially well. We were in NYC celebrating our 55th wedding anniversary and our 75th birthdays this month. And we feel that we had a worthy occasion at Southgate.
Good food for breakfast
We were here for lunch and enjoyed the sliders and the lobster tacos. There is a mid-century vibe which we understand, but we thought that the chairs, besides being a bit worn, were uncomfortable. I don't believe that is being too picky because the overall comfort is a major part of the experience. The sliders were excellent both in terms of flavor and the cooking temperature--not raw but beautifully pink and tender. Of the two items, we liked the sliders best but the tacos were also well composed.
Truly enjoyed our second visit.
Always wonderful service. Will be back again.
Service staff was excellent , everyone was warm attentive and professional.
The issue was food choice with a lukewarm to cold pasta and a wilted Caesar Salad very disappointing on a cold night.
Marcela is excellent and makes us want to come back each time we are in NY!
Service was terrible- basically was ignored and it wasn't that busy.
Food not great, plates/area dirty and had a hair in my yogurt parfait.