SOUTHGATE Bar & Restaurant

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1. OT

   OpenTable Diner

   New York Area

   18 reviews

   vip
   1.0

   18 reviews

   Dined on February 16, 2020

   overall1food2service2ambience2

   Inexcusably bad food (I’ve eaten better on an airplane), with sky high prices, and slow, inattentive service. It is clearly geared to business travelers on expense accounts or unwitting tourists. I did not feel as if they are hoping to have repeat customers and I will certainly not go back.

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2. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on January 1, 2020

   overall1food3service2ambience1

   Preis-Leistungsverhältnis geht NICHT! Unbedingt dieses Restaurant meiden! An Silvester nur Auswahl zwischen 3 Menüs (ohne Auskunft von Preisen). Als die Rechnung kam - 7 Personen für 1‘900$(inkl. Taxen und 300$ Tips!. Geschockt!

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3. MV

   MichaelVT

   New England

   2 reviews

   vip
   1.0

   2 reviews

   Dined on December 29, 2019

   overall1food2service1ambience2

   Terrible service. Food was overpriced and bland. A diner would have done a better job.

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4. OT

   OpenTable Diner

   Washington DC

   1 review

   3.0

   1 review

   Dined on December 28, 2019

   overall3food3service2ambience3

   My husband and I and another couple ate at SOUTHGATE last evening. The service was painfully slow. Our waters were not quickly refilled and I had an ice tea that was not refilled at all. My friend had a Pepsi that also was not refilled at all. The soup I ordered arrived cold and I typically wouldn’t mention it was I was cold myself and looking forward to a warm bowl of soup. I asked the server to heat it and it took 10 minutes for him to return. My husband ordered a burger that was average at best but paid $25 for it. Overall NOT worth the prices and service was very slow.

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5. MM

   MatthewM

   Orlando

   3 reviews

   vip
   5.0

   3 reviews

   Dined on December 23, 2019

   overall5food5service5ambience5

   Great! Clean, efficient, good food.

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6. OT

   OpenTable Diner

   New York Area

   6 reviews

   vip
   5.0

   6 reviews

   Dined on December 23, 2019

   overall5food5service5ambience5

   The brisket burger and the salmon were great. Very nice ambience and friendly staff. Will definitely go back.

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7. B

   Belle

   New York Area

   2 reviews

   2.0

   2 reviews

   Dined on December 22, 2019

   overall2food2service2ambience2

   We waited 20 mins. No waiter came to table. The brunch items were picked over and not in the least bit appetizing to look at. Some of the choices were empty The scrambled eggs were watery and looked fake. It was very expensive and the quality of the food was terrible.

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8. OT

   OpenTable Diner

   Phoenix

   3 reviews

   3.0

   3 reviews

   Dined on December 15, 2019

   overall3food4service2ambience3

   The service was very slow. I had to ask for water and coffee after we had been seated for 20 minutes. I had to ask for menus. I had to tell them when we were ready to order. I had to ask for the bill. We were a group of 8 with reservations and I called ahead to let them know this was a business meeting.

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9. J

   John

   New York Area

   13 reviews

   vip
   3.0

   13 reviews

   Dined on November 29, 2019

   overall3food3service4ambience4

   Very expensive for the whole including service. A dinner for 4 for $ 1,000.

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10. B

    Brian

    Seattle

    8 reviews

    vip
    2.0

    8 reviews

    Dined on November 28, 2019

    overall2food3service1ambience3

    Decent food, but service was horrible! One of the worst service experiences I've ever had.

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11. m

    manhattanlady

    Los Angeles

    51 reviews

    vip
    5.0

    51 reviews

    Dined on November 28, 2019

    overall5food5service5ambience5

    It was a perfect Thanksgiving celebration!

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12. D

    Dinner

    Philadelphia

    2 reviews

    5.0

    2 reviews

    Dined on November 21, 2019

    overall5food5service5ambience4

    The food and service were excellent, we unfortunately were not able to eat inbthe actual restaurant as it was being used for a private event...all reservations were moved to a location within the hotel that didn't offer the same ambiance.

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13. V

    Vittles

    Jackson Hole

    3 reviews

    5.0

    3 reviews

    Dined on November 9, 2019

    overall5food4service5ambience5

    A beautiful venue and a great place to linger over brunch and catch up with friends.

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14. OT

    OpenTable Diner

    New York Area

    3 reviews

    vip
    2.0

    3 reviews

    Dined on November 6, 2019

    overall2food2service3ambience3

    I don’t usually write reviews, but I felt I needed to todau. I was very disappointed. The items were very overpriced for both the size and quality of the items. We ordered 2 apps 2 entrees and 1 side so feel comfortable that we tried a lot and nothing was good. I understand the location can charge a higher price but a $9.00 cappuccino and a $19 plate of 8 very average wings was a bit nuts.

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15. OT

    OpenTable Diner

    New York Area

    4 reviews

    vip
    4.0

    4 reviews

    Dined on November 4, 2019

    overall4food4service5ambience4

    Hard to talk with background music

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16. JR

    JenniferR

    New York Area

    1 review

    3.0

    1 review

    Dined on October 21, 2019

    overall3food1service4ambience3

    Very expansive and the food and drink were not special enough to warrant the high prices

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17. f

    fernandarb

    New York Area

    18 reviews

    vip
    5.0

    18 reviews

    Dined on October 20, 2019

    overall5food5service5ambience5

    Really beautiful place nice food and wonderful enviroment

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18. A

    Adrianu

    New York Area

    15 reviews

    4.0

    15 reviews

    Dined on October 17, 2019

    overall4food4service2ambience4

    Un lindo lugar, bien ambientado y con rica comida. Pero el servicio fue muy malo.

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19. R

    Rumpus

    New York Area

    11 reviews

    vip
    2.0

    11 reviews

    Dined on October 6, 2019

    overall2food4service4ambience1

    A tremendous disappointment. One of the dining room walls is dominated by a giant, non-stop television broadcast that constantly sends a flickering light across the tables. The broadcast might appeal to those seated at the bar, but it is a ruinous distraction for anyone hoping for a gracious meal.

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20. JA

    JoAnnK

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on September 19, 2019

    overall3food4service1ambience3

    The food was delicious but our waiter was not attentive, in a hurry and knew very little about the wines on the menu. He disappeared for awhile and someone else brought us our check. Our enjoyment of the evening meal would have been much more positive and memorable had the wait staff been more attentive, considerate and customer focused.

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21. BD

    BasiaD

    New York Area

    7 reviews

    5.0

    7 reviews

    Dined on September 18, 2019

    overall5food5service5ambience5

    Nice you can have a chat with colleagues and hear yourself think. Very good server. Food delicious. Happy team. Thank you SouthGate.

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22. C

    Casey

    Phoenix

    3 reviews

    5.0

    3 reviews

    Dined on July 17, 2019

    overall5food4service5ambience5

    Terrific service in a lovely atmosphere. If you like people watching, a window front table is great, otherwise head to the back of the restaurant. Food was lovely, drinks were great, and server was top notch. I'd definitely recommend Southgate. They made our anniversary dinner truly wonderful!

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23. H

    Hawaiitourist

    Hawaii

    12 reviews

    vip
    2.0

    12 reviews

    Dined on June 29, 2019

    overall2food2service2ambience2

    I went with my wife because we had a very good experience four years ago. Now the food has minuscle portions (the lamb chops came with a single chop cut in half to pretend it had two units), wine list is not so good any more, ambience was like a sports bar. Never will come back again. And the restaurant cancelled my reservation, but we arrived late but arrived. And the restaurant was half empty.

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24. OT

    OpenTable Diner

    Miami

    5 reviews

    4.0

    5 reviews

    Dined on June 28, 2019

    overall4food4service4ambience4

    Was ok Not one of my favorites and I would not go back

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25. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 15, 2019

    overall5food5service5ambience5

    Delicious, great service and nice view to Central Park

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26. 1

    1onbusiness

    Columbus

    16 reviews

    vip
    3.0

    16 reviews

    Dined on May 24, 2019

    overall3food5service1ambience4

    While staying at the JW Marriott Central Park decided to have lunch at the restaurant on-site - Southgate. I was seated immediately however it was 5-10 minutes before I was acknowledge once she seated me & it was only because I “flagged down a waiter”. The food was good during my leisurely lunch & I enjoyed the Central Park atmosphere. Once finished, the waiter did not clean my dishes from the table when I was finishing my wine even though it was apparent I was finished. Unfortunately I felt it necessary to reduce my tip to reflect the poor service.

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27. JE

    JEDAN1800

    New York Area

    14 reviews

    vip
    2.0

    14 reviews

    Dined on May 19, 2019

    overall2food3service2ambience4

    we had a party of 10 and reserved in advance. The restaurant was not full , probably up 20% of it's capacity. Our waiter Ryan tried very hard , but he was servicing others at the same time. HE DID NOT HAVE ANY HELP . no busboys or any other assistance. No one helped him to clean the tables , remove empty bottles or dishes or to asked to serve another drink. Same silverware for several courses . Our other friends ( 12 of them) joined us later and they were seating at the other table. Marcella was servicing them , but the same story. No help from anyone from the staff. Food , drinks and cleaning of the tables - all slow or non-existing. Regardless, we spent over $3,000,000 and left 20% tip. Again, waiters tried very hard, but the restaurant definately has managment issues. I live on the block and visit restaurant/bar occasionally. Actually I am the owner of 2 restaurants and 2 Coffee Houses. Joseph Klaynberg

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28. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 7, 2019

    overall3food3service3ambience5

    VERY expensive for just ok food. Drinks were over priced. Over $20 for an Old Fashion.

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29. BM

    BernardM

    Jacksonville

    55 reviews

    vip
    5.0

    55 reviews

    Dined on April 26, 2019

    overall5food5service5ambience5

    Our server, Marcella, was outstanding. Please thank her for us!

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30. OT

    OpenTable Diner

    Seattle

    5 reviews

    vip
    5.0

    5 reviews

    Dined on March 22, 2019

    overall5food5service5ambience5

    Such lovely service and good.

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31. IK

    ImtiazK

    Atlanta

    3 reviews

    5.0

    3 reviews

    Dined on March 9, 2019

    overall5food4service5ambience4

    Excellent Service by the waitress. Really nice food. Can improve on selection of wine.

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32. d

    drbf

    Washington DC

    109 reviews

    vip
    5.0

    109 reviews

    Dined on February 24, 2019

    overall5food5service5ambience5

    Excellent food and service a real neighborhood gem

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33. OT

    OpenTable Diner

    New York Area

    15 reviews

    vip
    5.0

    15 reviews

    Dined on February 19, 2019

    overall5food5service5ambience4

    Great place and great food for a hotel. Service is great and waiters are friendly and accommodating. I recommend!

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34. BE

    BethE

    Charleston

    8 reviews

    3.0

    8 reviews

    Dined on February 16, 2019

    overall3food3service5ambience3

    Had to order breakfast at 1115. Very expensive. Waiter was very attentive but just not impressed with food and price .

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35. f

    fernandarb

    New York Area

    18 reviews

    vip
    5.0

    18 reviews

    Dined on January 26, 2019

    overall5food5service5ambience5

    Very beautiful, calm, good food and great wine list.

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36. BR

    BryanR

    1 review

    2.0

    1 review

    Dined on January 22, 2019

    overall2food1service3ambience5

    Miscommunication between kitchen and server. Got the cheese and charcuterie and had no idea what we were eating. Chicken cordon bleu sandwich was very dry with little flavor. Bolognese was okay. It was tasty but not what we expected. The restaurant was nice and service was quick but the food was lacking.

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37. DC

    DeborahC

    Dallas

    16 reviews

    vip
    5.0

    16 reviews

    Dined on January 12, 2019

    overall5food5service5ambience5

    Our waitress was fabulous. The food was wonderful. And, best, they allowed us to eat and enjoy at our own pace. Well done.

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38. R

    Riverdale

    New York Area

    8 reviews

    1.0

    8 reviews

    Dined on December 28, 2018

    overall1food3service3ambience1

    This is a diner pretending to be a glorified restaurant. I invited a friend for breakfast at Southgate Restaurant. Result: Disappointment. Ambiance is poor. Food is OK. Mens room: Please clean the floor under the urinals frequently. On web for attire they state Business casual. My friend and I turned out to be the only men wearing jackets. Interior setting: unfortunate. Forty years ago Essex House was a beautiful place. Now it is different. Interior design and seating are less than elegant. in short, J W Marriott needs better management.

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39. F

    Foodie101

    New York Area

    1 review

    vip
    1.0

    1 review

    Dined on December 16, 2018

    overall1food1service1ambience3

    Just terrible. How a place can be this bad in NYC is beyond me. Almost all tables were empty, yet it took an extremely long time to be seated. No one came over for order...the food was served in an odd order...no one seemed to be servicing our table. Fish stunk fishy....just terrible.

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40. KA

    KristinA

    Minneapolis

    11 reviews

    vip
    2.0

    11 reviews

    Dined on December 15, 2018

    overall2food2service2ambience2

    Average to below average food, terrible service (it was not busy, and there seemed to be plenty of staff), ridiculous prices. At that price point I’d expect a kitchen that takes at least some pride in the quality of ingredients. A $22 fruit plate should at least have fresh, ripe fruit, not unripe cantaloupe and honeydew and call it a day. And a $16 mimosa should be made with fresh squeezed orange juice, not Minute Maid. Disappointing enough to write a review.

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