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About Permanently Closed - Smokehouse Grill
This restaurant is permanently closed. The Smokehouse Grill is an award winning authentic Southern BBQ restaurant voted the Best in Orlando by readers of Orlando Magazine and AOL City Guide. Also awarded the Best BBQ Award at the 2008 Gatlinburg Rib Fest. Featuring slow cooked brisket, smoked in our Southern Pride smokers for over 14 hours and our St. Louis Style ribs smoked for 5 hours. The steaks at the Smokehouse are hand cut just for us and seasoned with our own recipe. Breakfast at the Smokehouse is a family favorite offering an array of unique pancakes including the "off the chart" Red Velvet and Banana Split pancakes. Don"t forget to try our homemade Brisket Hash.
Breakfast and Dinner served Daily.
Orlando, FL 32819
Barbecue, Steakhouse, American
Hours of Operation:
Breakfast Daily: 8:00am - 11:00am; Dinner Nightly: 5:00pm - 10:00pm
$30 and under
AMEX, Discover, MasterCard, Visa
Plenty of on site parking
Banquet, Bar Dining, Bar/Lounge, Beer, Delivery, Full Bar, Happy Hour, Non-Smoking, Private Room, Takeout, View, Wheelchair Access, Wine
Smokehouse Grill - Permanently Closed Ratings and Reviews
Worst experience we've ever had. Seating with reservation was fine, but 1 hr wait with no reservation, yet empty tables everywhere. Once we were seated our drink order and food order was taken and waitress said she'd also bring some dinner rolls. 45 minutes later we still hadn't even gotten a glass of water or our drink orders. When we inquired with waitress she repeatedly blamed the kitchen. After 45 minutes when we said we'd have the food delivered to the room instead (had children that needed to get ready for bed) waitress said they hadn't even started making our food yet (again, mostly empty restaurant!) so we cancelled our order and left. Extremely disappointing, especially given the restaurant promoting their award winning food. No manager was on hand to speak with. Our reservation was 7:30pm on March 4th
Disappointing. Apparently the bartender quit that day, but the overall service was very poor/slow (until it came to providing the check - that was extremely fast). The food was of fair or poor quality. The sirloin looked good but the texture was poor and the ribs were thin and expensive for what was served.
Our waitress tried her best but it took 15 minutes for a cocktail. When I asked her for a wine instead she told me it may take another fifteen minutes. The wait for food drinks an overall quality was poor. I will not return. It seemed as if there were not enough staff and the overall atmosphere was insufficient.
The food was very good, but unfortunately the play was very noisy and the service was just plain slow. Took a while for the food to come out, and even went to bar and trying to get a drink was frustrating. Definitely not enough help! Stayed at the Westgate property and was only restaurant open, but took an Uber for the next meals.
I searched all the reviews and experienced some of the same issues. Absolutely accurate was that the portions are very generous and sampler for two could truly feed 4. Brisket was very moist and flavorful. The sausage was incredibly juicy and delicious. The ribs were smoky and moist...very good. The beans were top 5% for me. Downside, and most of the negative reviews did say this as well, the pulled pork is too dry and the staff is incredibly friendly and apologetic for delays, which there were several. Trying to get a drink from the bar at our table easily took 20-25 minutes as the waitress said "they were just busy". The problem is that we could see that there was no one at the bar. The manager Adriana could not have been nicer and comp'd an appetizer because we made our reservation thru Open Table. This review is not meant to be negative, in fact we are going back tonight with our sons, but they do need to examine their workflow issues and make some changes if they are serious about fixing these review comments. The food is amazing and overall this place is really worth a try.
Myself and two friends made a reservation based on previous reviews I saw on OT.
Our dinner was one of the worst dinning experiences I can remember. First, the air restaurant was "extremely" cold. Although the server was polite, the service itself was very slow. We waited at least 30 min after our appetizers were delivered. The meal itself was perhaps the worst part. The meat was cool and the coleslaw was warm. The brisket was a big slab of fat. No way should the person fixing my meal have put that fat cap on a plate and served it to anyone. I told the manager and he brought out more brisket, but by then I was disgusted and just wanted to leave. They never adjusted the temperature. The manager reduced my bill, but couldn't give me the 90 minutes I wasted during this dinner.
Won't be back!!
Myself and another couple with a reservation had to wait 10-15 minutes before being seated. Once seated it took over 5 minutes for a waitress to even ask for drink orders. Once we got some attention the waitress was very good. We got a smokehouse combo plate -- per the waitress recommendation, we only ordered for 1 (can also order for 2 or 4). The pulled pork was great, the ribs were good but a little fatty, and the brisket was very dry. Also got side of mac & cheese which was quite good.
We were treated like visiting royalty by the manager as we were presented with a complimentary appetizer of tchachos, a spin on nachos using tater tots instead of tortilla chips, just because we had used Open Table. The appetizer was very tasty. Following our appetizer, we received a basket of garlic rolls, corn muffins, and a soft pretzel bun, all of which were delicious. Our entrees included a red-eye burger, which my husband absolutely loved, and a vegetarian burger that arrived with fried broccoli florets on top. This, too, was very good. Needless to say, we had leftovers for the next day. Overall, a great experience!
Helen was an amazing waitress who was knowledgeable and friendly. She took time to talk with us. The food was amazing and the portions were HUGE!! We also got a free appetizer for booking through this app- that was a plus. Also great drinks! Good value for the money. We'd go back next year.
The wait time is horrible, my family and I waited 1hr 15min for our entre and the restaurant only had 3 other couples in there. My wife and ordered steaks her well done and mind medium rare, both steaks were over cooked badly. The side dishes Mac n cheese, mash potatoes were great. The kids meal chicken tenders and fries were awesome. If we didn't have so else to be, we would have made a formal complaint to management about their services and requested a refund.
The steak was not cooked all the way, they not give me everything that I ordered until I advised them that I didn't receive it, the music was loud and I could not hear our conversation, then we felt pressured to buy desert as well! She was repeatedly asking 5 minutes if we wanted desert.
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