One last trip to smallwares before it closes. Much like the last time we went, the food was great, but the service was terrible.
This time, we arrived a bit before our reservation and were seated on time, but once we sat down, it took about 30 minutes to been seen by a waiter. After about 15 minutes of waiting, we told a host we were ready to order, and even though we saw the host immediately tell the server, it took about another 10 minutes for our server to even come over to the table. When she finally came over, she didn't even acknowledge that we'd been waiting for so long... Very odd.
The previous time we visited, the waiter mixed up our ticket with someone else's so that we got all of the wrong food. When we told the server that the food they brought wasn't what we ordered, the waiter came over an apologized, telling us that she mixed up our ticket with another table, and that our correct food was on the way. 45 minutes later, we flagged the waiter to let her know that we still hadn't gotten any food, and she acted like we were totally inconveniencing her. She was completely unapologetic, which again was very odd. When she went to the kitchen to check, she came back and said that she needed to take our order again. Again, the whole time, she acted like we had done something wrong. So, we finally got our food after another 30 minutes.
Both of these times, we weren't comped anything nor did we get an apology at the end. It was very bizarre. We're not complainers, and we've gotten desserts or appetizers comped for so much less. Even if it weren't closing, I'm not sure we'd go here again since the service is so bad.