SakkuSamba - Manchester

SakkuSamba - Manchester reviews from people who’ve dined at this restaurant. Based on recent rating.

1. ZF

   ZaynahF

   Birmingham2 reviews

   3.0

   Dined on June 1, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was nice, but a lot was out of stock. Most mocktails out of stock. Very quiet so we enjoyed that. We did ask for a little happy anniversary cake when booking and asked a server again but it just never came so we left.
   

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   SakkuSamba - ManchesterResponded on June 4, 2024

   We extend our gratitude for sharing your feedback with us. It is incredibly valuable. We are actively taking measures to address the areas you've highlighted. Our heartfelt apologies for not meeting our usual high standards. We eagerly anticipate the opportunity to welcome you back for a genuine representation of our restaurant. Your satisfaction remains our utmost priority, and we thank you for your understanding and patience.
   

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2. OT

   OpenTable Diner

   Newcastle1 review

   1.0

   Dined on June 1, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Went to Sakku Samba on 1st of June for bottomless brunch, service was really poor. We waited ages for our order and some of the drinks never arrived, our glasses were empty. Our waiter had an attitude, zero people’s skills.
   

   SakkuSamba - ManchesterResponded on June 4, 2024

   We sincerely apologize for the disappointing service you encountered during your visit. Your experience matters greatly to us, and we deeply regret that we fell short of our usual standards. Rest assured, your feedback is being treated with the utmost seriousness. We are taking immediate action to address the specific issues you've highlighted. This includes comprehensive training and a thorough review of our service procedures to ensure a more seamless experience in the future. Your patience and understanding in this matter are invaluable to us. We truly value your patronage and hope for the chance to provide you with the exceptional service we strive for. Thank you for bringing this to our attention.
   

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3. EC

   EdwardC

   Manchester2 reviews

   2.0

   Dined on June 1, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Very disappointed in Sakku this week, myself and a friend (both regulars) went for Saturday lunch, unfortunately the service was terrible. The receptionist was lovely as always but when we end upstairs we had to wake for a while before someone appeared to sit us. We ask for cutlery once our food eventually started to come, this took 15mins and we could see the waiter stood at the bar on his phone. Drinks took forever, food took twice as long as usual. The resturant was very very quiet, the menu has reduced and some of the items we really wanted were not in stock, which is surprising for a quiet Saturday afternoon? - our bill came with the service charge built into the phone on the iPads witch was confusing and generally wrong. We did see the break down on the actual receipt but also agreed we couldn’t pay the service charge because we basically had to service ourselves, asking for soya source, cutlery, for the plates to be taken away. It’s really sad how down hill the experience was, also the some of the food was still really nice, the experience isn’t what it usually is. Sorry Sakku, you’ve let us down.
   

   SakkuSamba - ManchesterResponded on June 4, 2024

   We sincerely appreciate your continued feedback. It is instrumental in our ongoing efforts to improve. Rest assured, we are actively working to address the areas you've highlighted. Our deepest apologies for not meeting our standard of excellence. We eagerly await the opportunity to welcome you back for an authentic representation of our restaurant. Your satisfaction remains our foremost concern, and we thank you for your understanding and ongoing support.
   

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4. OT

   OpenTable Diner

   Manchester1 review

   1.0

   Dined on May 31, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The food service was extremely slow, members of my party were waiting over an hour for their food while some of us had actually finished our meal at this point. We had asked multiple waiters about our order and they seemed like they didn’t know what was going on. We also ordered a drink which didn’t arrive to then be told it was out of stock 45 mins later. I was extremely disappointed with this service after hearing good reviews about Sakkusamba and this was my experience.
   

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5. OT

   OpenTable Diner

   Manchester1 review

   5.0

   Dined on May 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was just perfect for the occasion to celebrate my wife's birthday
   

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6. OT

   OpenTable Diner

   Manchester1 review

   3.0

   Dined on May 31, 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   We loved the atmosphere of the restaurant and the vibe it was giving off. We had chosen to do the Á La Carte and everything was good from the start when it came to the starters and the service. However when it came to ordering our mains, we were waiting for over an hour to receive our food. I had to call over two members of staff, each at different times, to ask where our food was. The fact that people were coming in and being seated, as well as receiving their food before us is outrageous. Our food finally arrived after an hour and fifteen minutes later, but the overall quality of it was very poor. It's as though they were in a rush, when it came to preparing the meals. The steak that was ordered was very dry. I've had steak that is cooked medium from other restaurants and it has never been dry. Also, all you could taste when eating the steak was burnt. It was not up to our standards, and based on the reviews from past customers, my expectations were not very high either. I have to say, the experience was good up until that one point.
   

   SakkuSamba - ManchesterResponded on June 4, 2024

   We sincerely appreciate your continued feedback. It is instrumental in our ongoing efforts to improve. Rest assured, we are actively working to address the areas you've highlighted. Our deepest apologies for not meeting our standard of excellence. We eagerly await the opportunity to welcome you back for an authentic representation of our restaurant. Your satisfaction remains our foremost concern, and we thank you for your understanding and ongoing support.
   

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7. OT

   OpenTable Diner VIP

   Manchester9 reviews

   5.0

   Dined on May 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a lovely experience! Staff and food were amazing!
   

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8. OT

   OpenTable Diner

   Manchester2 reviews

   5.0

   Dined on May 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time with friends lovely food and service will be back
   

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9. OT

   OpenTable Diner

   Manchester2 reviews

   2.0

   Dined on May 25, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Both me and my partner have come home with a upset stomach and sickness. Within 6 hours of eating here. We won’t be going again.
   

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10. OT

    OpenTable Diner

    Liverpool1 review

    2.0

    Dined on May 23, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    Food was good service very poor Hadn’t been before wasn’t very helpful in explaining different Menus, didn’t get a smile off any staff or even a hello. Man on receiption told me to “hold on” whilst he chatted away on the phone
    

    SakkuSamba - ManchesterResponded on May 25, 2024

    We deeply regret the disappointing experience you had with our team. Your feedback is incredibly valuable, and we are fully committed to promptly resolving this issue. Your satisfaction is of paramount importance to us, and we eagerly anticipate the opportunity to elevate your perception of our restaurant.
    

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