Earls Kitchen + Bar - Station Square

Earls Kitchen + Bar - Station Square reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. E

   Emma

   Edinburgh/Midlothian2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quick service, food was delicious and perfectly cooked! Our server was very friendly!
   

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2. D

   Darnell

   Vancouver / British Columbia2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 2
   3. Service 4
   4. Ambience 4

   The food the 5 of us received was cold , probably sitting out for awhile Unfortunately, we were hungry and just ate it Not a great experience at Earls , I've been going to several locations locally and in the US This is the first time we had a bad day for food
   

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3. L

   Leticia

   Mexico City1 review

   5.0

   Dined on May 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nos gustó mucho la comida y el servicio. Los platillos muy bien servicios. Y el personal muy cordial.
   

   Earls Kitchen + Bar - Station SquareResponded 2 days ago

   Leticia, Gracias por tomarse el tiempo para comentar su experiencia. Me alegra mucho saber que la pasó increíble con nosotros. ¡Esperamos tenerlo de nuevo pronto! Si desea reservar con nosotros en el futuro, contácteme en @jadyn.mcinnisthorpe@earls.ca. Estaré encantada de ayudarle con su reserva. Les deseo lo mejor, Jadyn Mcinnis Thorpe - Gerente de Experiencia del Huésped
   

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4. R

   Regina VIP

   Vancouver / British Columbia4 reviews

   5.0

   Dined on May 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Happy hour half off sangria was awesome! Great after work vibes for our big group. The Aussie waiter was nice and Robbie the Sous chef was awesome!
   

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   Earls Kitchen + Bar - Station SquareResponded 2 days ago

   Hi Regina! Thank you for taking the time to review your experience, I'm so thrilled to hear you had an amazing time with us. I will be sure to share your kind words with Aiden and Robbie! We look forward to having you join us again soon! Please reach out to me @jadyn.mcinnisthorpe@earls.ca if you would like to book with us in the future, I would be more than happy to help you with a reservation! All the best, Jadyn Mcinnis Thorpe - Guest Experience Manager
   

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5. c

   charity

   Vancouver / British Columbia1 review

   2.0

   Dined on May 22, 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Ordered the sushi salmon press, and the rice was hard and cold, like it had been refrigerated. Also ordered the guava vodka soda and it didn't taste like it had any alcohol in it.
   

   Earls Kitchen + Bar - Station SquareResponded on May 24, 2025

   My name is Jadyn, I'm the Guest Experience Manager at Earls Station Square. I am disappointed to hear we missed the mark on your recent experience with us. Please email me directly at jadyn.mcinnisthorpe@earls.ca. I would love to hear more about your experience, as well as discuss how we can regain your trust and support and a valued guest. All the best, Jadyn Mcinnis Thorpe
   

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6. M

   Michael

   Vancouver / British Columbia1 review

   3.0

   Dined on May 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Glasses were extremely dirty. Not just a smudge, but actual grime inside the glasses.
   

   Earls Kitchen + Bar - Station SquareResponded on May 23, 2025

   Hi Michael, my name is Jadyn, I'm the Guest Experience Manager at Earls Station Square. Please email me directly at jadyn.mcinnisthorpe@earls.ca. I would love to hear more about your experience, as well as discuss how we can regain your trust and support and a valued guest. All the best, Jadyn Mcinnis Thorpe
   

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7. R

   Rory

   Vancouver / British Columbia6 reviews

   4.0

   Dined on May 18, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Large group of 20. Booked online so I wasn't aware that our group would be split into two booths. Not the end of the world, but just a heads up to future "group diners". We felt a bit disconnected from each other (even though the booths were next to each other). I think each booth can accommodate about 10 people. Cocktails seem to be priced a little higher than I remember. Aperol Spritz $17 and I could barely taste the Aperol - seemed a little watered down. Decided to just have beers on our second round of drinks. Side Note: Their "feature wine" disappointedly was an American brand which was unfortunate especially with the current Trade War that we currently have with our Southern neighbours. Would've been nice to have seen a Canadian wine perhaps from the Okanagan being featured. On a positive note however, I know it's customary for restaurants to charge an 18% Auto Grat on larger groups, however this wasn't the case for our group - which was very refreshing. (Sometimes I feel the service is neglected when you are in a larger group because the servers know they are already getting the 18%, but our server really earned his gratuities and we appreciated this). Also we've been to other restaurants before where a "cake cutting fee" is charged per person when you bring your own cake, however this is not the case with Earls. They provided plates, cutlery, a knife, and even came out to our table with our cake (which they stored in the fridge while we ate dinner), with the candles lit and all ready for us, all at no extra charge. It really feels like they take care of you at this Earls and they don't take advantage of you like other restaurants do. Thank you Earls!
   

   Earls Kitchen + Bar - Station SquareResponded 4 days ago

   Hi Rory. My name is Jadyn, I'm the Guest Experience Manager at Earls Station Square. Please email me directly at jadyn.mcinnisthorpe@earls.ca. I would love to hear more about your experience, as well as discuss how we can regain your trust and support and a valued guest. All the best, Jadyn Mcinnis Thorpe
   

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8. G

   Gianna

   Unspecified4 reviews

   3.0

   Dined on May 17, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   We waited for 20 minutes after being seated, but no one came by to take our drink order. We were still holding our menus and looking around when all the food arrived—before we had even placed a drink order. We tried to find our server, Marsh? but she was nowhere to be seen. We had ordered the Nashville Hot Chicken Sandwich but instead received the Nashville Chicken and Pickle Skewers. Thankfully, the server assistant noticed we were looking for help and stepped in. She was very attentive and took excellent care of us, which we really appreciated. The food was fantastic, as always, but visiting on a busy night makes it noticeably harder to receive timely service.
   

   Earls Kitchen + Bar - Station SquareResponded 4 days ago

   Hi Gianna, My name is Jadyn, I'm the Guest Experience Manager at Earls Station Square. Please email me directly at jadyn.mcinnisthorpe@earls.ca. I would love to hear more about your experience, as well as discuss how we can regain your trust and support and a valued guest. All the best, Jadyn Mcinnis Thorpe
   

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9. E

   Ernesto

   Vancouver / British Columbia2 reviews

   5.0

   Dined on May 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great as usual, from appetizers to the main course. The service was equally good, prompt and waiters were attentive and courteous. Would be coming back soon.
   

   Earls Kitchen + Bar - Station SquareResponded on May 15, 2025

   Hi Ernesto, Thank you for taking the time to review your experience, I'm so thrilled to hear you had an amazing time with us. We look forward to having you join us again soon! Please reach out to me @jadyn.mcinnisthorpe@earls.ca if you would like to book with us in the future, I would be more than happy to help you with a reservation! All the best, Jadyn Mcinnis Thorpe - Guest Experience Manager
   

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10. n

    nat VIP

    Vancouver / British Columbia3 reviews

    3.0

    Dined on May 12, 2025

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 3

    made reservations weeks in advance for a party of eight on mother’s day — we were also celebrating three birthdays, which was prompted by the website. gifts were brought and opened and there was no acknowledgment from the staff. no big deal, but why even ask?unfortunately, the experience didn’t quite live up to expectations. we were surprised to learn that happy hour pricing only applied to the lounge and patio, not the dining room. mia had told us happy hour ran until 6:00 pm and even brought us the menus, so it was awkward when hailey came over and told us it wasn’t valid at our table. thankfully, dan stepped in and honoured the pricing — appreciated that, but it still made things uncomfortable. as for the food: the petite steak and frites came out looking well done, not medium rare, and the vegan bowls were underwhelming. even the soft drinks were flat. we didn’t say anything at the time, especially after the whole happy hour incident, but overall, it was a bit of a letdown, especially for celebrating all these special occasion.
    

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    Earls Kitchen + Bar - Station SquareResponded on May 14, 2025

    Hi Nat, My name is Danica, I'm the General Manager at Earls Station Square. I'm disappointed to hear we dropped the ball here in terms of service, and I'm sorry that we could not provide the exceptional hospitality we are known for, for your special occasion. Please email me directly at Danica.jadis@earls.ca. I would love to hear more about your experience, as well as discuss how we can regain your trust and support as a valued guest. I look forward to hearing from you, Danica
    

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