Shula's Steak House - Hilton Richmond Hotel & Spa
We pride ourselves on serving only the best. Our steaks are center cut Premium Black Angus and our seafood selection is always fresh.
Why have steak anywhere when you can indulge in ours which is guaranteed to be "A Cut Above"?
Easter Restaurant Specials & Reservations
Join us for Easter Brunch!
Sunday, April 21, 2019
It was great, wonderful food and service!
Everything was great. A little noisy because of soccer teams but not too bad
Dinner was incredible!! Our server, Catherine was amazing from recommending the perfect wine, sides and incredible dessert!! The hostess Caroline amazingly helpful understanding a gentleman in our party wanted basketball score updates and that beautiful young woman kept visiting our table to update him! The manager, Shanda, cane to check on us and was so friendly and accommodating. Wonderful experience!
Service was impeccable and the food was absolutely delicious. The chocolate molten is the best we ever had. We stop in for dinner every time we're in town.
Great food & attentive wait staff! Perfect for special occasions!
Shula's is an experience in and of itself. Very good food and service. They make you feel like you are the most important people there. It is our second time reading there. The first time was mothers day with 2 of us and our 5 kids 17 to 12 and it was so delicious and impressive. My wife has wanted to come back since then. This experience was just as good. Just the two of us Valentines Day and the brought her a rose (what about me j/k) and champagne to sip while we were eating our appetizers. Awesome!
We opted for the 4-course prix fixe menu at $89 each. Waaaay too much food! Soup, shrimp cocktail, 2 salads, 2 entrees with veg and starch, 2 desserts. Big mistake on our part. We were maybe expecting smaller servings like you see on many area menus for a fixed price. We ordered 2 glasses of favorite red wine, and we were offered complimentary champagne. Couldn't do it!
The restaurant offered such a sweet atmosphere with the dining room manager circulating with fresh roses for the ladies, and many kind words.
The only imperfection was my choice of dessert: key lime ice cream sandwich. Rock hard and not very flavorful. Still an A+ experience!
We really love Shulas, it's a wonderful choice for steak and closer to our home in Goochland County.
Thursday night, total of five tables over 3 hour dinner, so not very active, making for quiet dinner with attentive servers. Excellent food considering the price point
The service was horrible, the meat had to go back several times, the side were cold, the servers were poorly trained! There were many people complaining. The food delivery from the start was delayed, longer than 45 minutes. The manager had to come in and assist with service. My family was so unhappy!!!
We thoroughly enjoyed our evening. This is a great place if you want to have a nice, high end evening out to clebrate on a date. We were celebrating my boyfriends retirement. The food was delicious.
Excellent food, everything was seasoned and cooked perfect. The waitress was attentive, courteous and professional. The service however was very slow.
My spouse and I make a pretty good habit of seeking out higher end steakhouses around the country to try out. It’s like a personal journey to find our favorite steak. We decided on an impromptu Friday night get away and drove an hour up the road to Richmond. We chose Shula’s since we hadn’t been there before and and the meat selection looked great. We arrived plenty early for our reservation (for concerns of traffic) to find the restaurant pretty much dead. We were both very hungry and asked to be seated early. Given that there were only two other parties in the room we thought this wasn’t much to ask, but they still did not seat us for the remaining 45 minutes until our reservation.
She got the strip with one of their signature sauces, and I a ribeye. Both pieces of meat were excellently prepared and were fantastically delicious. Thankfully, the sauce she ordered came on the side, because it tasted straight up like a packet of McCormick’s brown gravy.
The server, though pleseant, was inattentive. When the bread never came, she blamed it on someone else. If you’re expecting a sever to leave you be to have a romantic meal this my be your place. If you’re used to a server in a $$ steak joint that cleans the bread crumbs for the table and doesn’t smell of cigarette smoke, you may want to consider another place.
My ribeye steak was pretty good, but not really worth the $44. Can get the same or better quality at Longhorn’s for half the price. My wife’s 6oz filet mignon was kind of mealy and definitely not worth the $39. Baked potato came to the table only luke warm, bordering on cold. Bread was really good, and the service was excellent. Overall, only a fair dining experience.
Excelllent food! The Apple Cobbler is amazing!
Food and service was average at best.
RESERVATION AT 6:00 PM. DINNER NOT SERVED UNTIL 7:30 OR LATER. HAD TO ASK FOR BREAD PLATES AFTER BREAD WAS SERVED. HAD TO ASK FOR SALT AND PEPPER. VEGAN OPTIONS WERE LAX ALTHOUGH ASKED FOR WHEN RESERVATION WAS MADE. WE WERE SEATED IN A PRIVATE ROOM WITH BRIGHT LIGHTS AND NO CANDLE ON TABLE, NO MUSIC. FELT ISOLATED AND FORGOTTEN. WILL NOT RETURN.
Thanksgiving dinner at Shula’s was a great experience. Friendly and attentive service, a lovely atmosphere and really tasty food. Two thumbs up!!
Not the kind of service we expected for the price. Our server also worked behind the bar
Celebrating my husbands 60th Birthday.
We were there for a birthday celebration, 5 women. We got drinks, ordered dinner, and then the problems started. They brought out our entrees, but no sides. They said the sides would be soon. My steak was undercooked, so sent back. They brought sides about 15 mins later, with my filet, but said my side would be another 10 minutes. So, everyone's entree was cold when the sides got there. The coffee was served ice cold. By now, the waiter wouldn't even look us in the eye. We asked to speak to the manager, who was less than helpful, as she offered us a dessert. We ate, and no one came back to our table. We actually had to knock on the service door to get them to bring us our check, they still couldn't look us in the eyes or offer an explanation...there were only 3 tables seated in the entire restaurant! the manager did take some money off of our tab. The filet was good, though cold, and had no side, the chicken was dry and cold.
Terrible service, no communication with us or kitchen prep coordination. Inexcusable!
Would never go here again!
Shula is the only reason we come to Richmond and the Short Pump Hilton. We absolutely live Shula Steak House. Heart broken to hear the are closing in March of 2019. Not sure where we are going to get the best steaks now. :(
Great food and service. Side dishes were extra cost.
Same prices as some places like Ruth’s Chris and Morton’s but quality is not the same
Great meal and venue
Lovely staycation overnight. Shula’s is the hotel restaurant. Always a good bet for a steak. Wait staff not as good as past visits.
Always a favorite for some out of town guests that don't have Shula's nearby. Food is well prepared, cocktails are tasty and service is always great!
The service was exceptional and the food outstanding. Everything was delivered to our table hot and cooked correctly. My ribeye melted in my mouth.
Service just terrible and extremely slow. Main restaurant dining always great. Went for lunch to the bar area. Will never return, except to main dining room.
Used a groupon to try it. Service was great, but food was over priced.
The waitress let us know they were out of approximately three entrees that included filet in them...mixed grill and steak Mary Ann were two of them. I thought that was odd. Well, our petite filets were good. The Brussels sprouts were good, not great. I know from preparing sprouts at home that these were sprouts that were "seasonally mature" because they had grown up from their base and had lanky stems, not leaves that were close to the base of the sprout. The meal was average overall. Wish I could give it a higher rating.
Food was horrible and overpriced. All steak was burnt, dry and crumbled apart in mouth. Lobster mealy. Everything was ABYSMAL... Absolutely horrible. Go to Outback instead. I'm just being honest. Waitstaff was excellent though! Get new cooks! Waitstaff was excellent, however who you have cooking dulled their glow. Please, please, PLEASE replace your cooks. We spent 600 bucks. We did utilize a 200 buck groupon but we still came out of pocket 500 bucks with the remaining tab and gratuity. I'm just being honest. The food was absolutely horrendous! But staff was great. Loved them all including the hostess with the beautiful red hair. FIRE YOUR COOKS!
OMG THE BEST steak in the RVA area. haven't been in a while, shame on us! 2 NY Strips cooked to Pisstburgh/Med rare perfection. Incredible creamed spinach (not too salty).
We would do 5 stars all around except the bread was spongy/chewy, the Caesar lacked "punch" but highly adequate, and the woodwork could use a good dusting!
It was great as usual will come back again and again .
The noise from outside the restaurant, within the hotel are was extremely rude. I would think the hotel would at least try to manage. The restaurant itself was wonderful.
WE MADE THE RESVERATION FOR OUR 41ST ANNIVERSARY AND IT WAS A SURPRISE FOR MY WIFE. SHE WAS VERY HAPPY WITH EVERYTHING. WE REALLY ENJOYED EVERYTHING
Three wines we picked were not available. Appetizer shrimp was raw. They were out of au gratin potatoes. Got 1/2 serving of Scotch; they were out of that too. But, Scotch and dessert were comped. Still, won't be going back.
Great birthday dinner experience. We had a secluded table, and the manager let my husband hold the Super Bowl trophy, which he loved because he’s a Dolphin’s fan!
Excellent meal and steak was cooked to perfection! Our server was very attentive and knowledgeable regarding the menu!
The food was great once we got it. The wait was unacceptable. We had 5:30 reservation seated on time. Food was finally served at 6:50 and we ordered right away. There was virtually no one in the place when we arrived. They were obviously short staffed in the kitchen. How does this happen on Mother’s Day.