Shula's Steak House - Hilton Richmond Hotel & Spa

4.4
481 reviews
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$50 and over
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Steak
We invite you to join us for a night of fine dining and our signature Shula Cut steaks. Shula’s elegant dining experience is themed after Coach Don Shula's Miami Dolphins 1972 undefeated season. With over 100 wines to choose from your palatte will be 100% satisfied.
We pride ourselves on serving only the best. Our steaks are center cut Premium Black Angus and our seafood selection is always fresh.
Why have steak anywhere when you can indulge in ours which is guaranteed to be "A Cut Above"?

Specials

Easter Restaurant Specials & Reservations

Join us for Easter Brunch!

Sunday, April 21, 2019

What 481 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.5
food
4.5
service
4.4
ambience
4.1
value
Noise · Quiet
84% of people would recommend it to a friend
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OT
Richmond
1 review
Dined a day ago
Overall 5food 5service 5ambience 5

It was great, wonderful food and service!

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C
Richmond
2 reviews
Dined on March 9, 2019
Overall 5food 5service 5ambience 5

Everything was great. A little noisy because of soccer teams but not too bad

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KO
1 review
Dined on March 2, 2019
Overall 5food 5service 5ambience 5

Dinner was incredible!! Our server, Catherine was amazing from recommending the perfect wine, sides and incredible dessert!! The hostess Caroline amazingly helpful understanding a gentleman in our party wanted basketball score updates and that beautiful young woman kept visiting our table to update him! The manager, Shanda, cane to check on us and was so friendly and accommodating. Wonderful experience!

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TW
Atlanta
8 reviews
Dined on February 22, 2019
Overall 5food 5service 5ambience 5

Service was impeccable and the food was absolutely delicious. The chocolate molten is the best we ever had. We stop in for dinner every time we're in town.

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VH
1 review
Dined on February 20, 2019
Overall 5food 5service 5ambience 5

Great food & attentive wait staff! Perfect for special occasions!

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OT
Savannah
1 review
Dined on February 14, 2019
Overall 2food 3service 2ambience 3

Valentines

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OT
Richmond
2 reviews
Dined on February 14, 2019
Overall 5food 5service 5ambience 5

Shula's is an experience in and of itself. Very good food and service. They make you feel like you are the most important people there. It is our second time reading there. The first time was mothers day with 2 of us and our 5 kids 17 to 12 and it was so delicious and impressive. My wife has wanted to come back since then. This experience was just as good. Just the two of us Valentines Day and the brought her a rose (what about me j/k) and champagne to sip while we were eating our appetizers. Awesome!

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LA
Richmond
9 reviews
Dined on February 14, 2019
Overall 5food 4service 4ambience 4

We opted for the 4-course prix fixe menu at $89 each. Waaaay too much food! Soup, shrimp cocktail, 2 salads, 2 entrees with veg and starch, 2 desserts. Big mistake on our part. We were maybe expecting smaller servings like you see on many area menus for a fixed price. We ordered 2 glasses of favorite red wine, and we were offered complimentary champagne. Couldn't do it!
The restaurant offered such a sweet atmosphere with the dining room manager circulating with fresh roses for the ladies, and many kind words.
The only imperfection was my choice of dessert: key lime ice cream sandwich. Rock hard and not very flavorful. Still an A+ experience!
We really love Shulas, it's a wonderful choice for steak and closer to our home in Goochland County.

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AS
Washington DC
1 review
Dined on January 10, 2019
Overall 4food 4service 5ambience 2

Thursday night, total of five tables over 3 hour dinner, so not very active, making for quiet dinner with attentive servers. Excellent food considering the price point

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KC
1 review
Dined on December 31, 2018
Overall 2food 1service 2ambience 4

The service was horrible, the meat had to go back several times, the side were cold, the servers were poorly trained! There were many people complaining. The food delivery from the start was delayed, longer than 45 minutes. The manager had to come in and assist with service. My family was so unhappy!!!

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DS
1 review
Dined on December 31, 2018
Overall 5food 5service 5ambience 5

We thoroughly enjoyed our evening. This is a great place if you want to have a nice, high end evening out to clebrate on a date. We were celebrating my boyfriends retirement. The food was delicious.

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OT
Washington DC
2 reviews
Dined on December 28, 2018
Overall 4food 5service 4ambience 4

Excellent food, everything was seasoned and cooked perfect. The waitress was attentive, courteous and professional. The service however was very slow.

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DJ
1 review
Dined on December 7, 2018
Overall 3food 4service 2ambience 2

My spouse and I make a pretty good habit of seeking out higher end steakhouses around the country to try out. It’s like a personal journey to find our favorite steak. We decided on an impromptu Friday night get away and drove an hour up the road to Richmond. We chose Shula’s since we hadn’t been there before and and the meat selection looked great. We arrived plenty early for our reservation (for concerns of traffic) to find the restaurant pretty much dead. We were both very hungry and asked to be seated early. Given that there were only two other parties in the room we thought this wasn’t much to ask, but they still did not seat us for the remaining 45 minutes until our reservation.
She got the strip with one of their signature sauces, and I a ribeye. Both pieces of meat were excellently prepared and were fantastically delicious. Thankfully, the sauce she ordered came on the side, because it tasted straight up like a packet of McCormick’s brown gravy.
The server, though pleseant, was inattentive. When the bread never came, she blamed it on someone else. If you’re expecting a sever to leave you be to have a romantic meal this my be your place. If you’re used to a server in a $$ steak joint that cleans the bread crumbs for the table and doesn’t smell of cigarette smoke, you may want to consider another place.

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RP
1 review
Dined on December 7, 2018
Overall 2food 2service 4ambience 2

My ribeye steak was pretty good, but not really worth the $44. Can get the same or better quality at Longhorn’s for half the price. My wife’s 6oz filet mignon was kind of mealy and definitely not worth the $39. Baked potato came to the table only luke warm, bordering on cold. Bread was really good, and the service was excellent. Overall, only a fair dining experience.

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OT
Richmond
2 reviews
Dined on December 3, 2018
Overall 5food 5service 5ambience 5

Excelllent food! The Apple Cobbler is amazing!

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OT
1 review
Dined on November 22, 2018
Overall 2food 2service 2ambience 2

Food and service was average at best.

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g
1 review
Dined on November 22, 2018
Overall 1food 2service 2ambience 1

RESERVATION AT 6:00 PM. DINNER NOT SERVED UNTIL 7:30 OR LATER. HAD TO ASK FOR BREAD PLATES AFTER BREAD WAS SERVED. HAD TO ASK FOR SALT AND PEPPER. VEGAN OPTIONS WERE LAX ALTHOUGH ASKED FOR WHEN RESERVATION WAS MADE. WE WERE SEATED IN A PRIVATE ROOM WITH BRIGHT LIGHTS AND NO CANDLE ON TABLE, NO MUSIC. FELT ISOLATED AND FORGOTTEN. WILL NOT RETURN.

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OT
New York Area
1 review
Dined on November 22, 2018
Overall 5food 4service 5ambience 4

Thanksgiving dinner at Shula’s was a great experience. Friendly and attentive service, a lovely atmosphere and really tasty food. Two thumbs up!!

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SM
Richmond
9 reviews
Dined on November 10, 2018
Overall 3food 3service 2ambience 3

Not the kind of service we expected for the price. Our server also worked behind the bar

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OT
Hawaii
14 reviews
Dined on November 10, 2018
Overall 5food 5service 5ambience 5

Celebrating my husbands 60th Birthday.

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LC
1 review
Dined on November 7, 2018
Overall 1food 3service 1ambience 3

We were there for a birthday celebration, 5 women. We got drinks, ordered dinner, and then the problems started. They brought out our entrees, but no sides. They said the sides would be soon. My steak was undercooked, so sent back. They brought sides about 15 mins later, with my filet, but said my side would be another 10 minutes. So, everyone's entree was cold when the sides got there. The coffee was served ice cold. By now, the waiter wouldn't even look us in the eye. We asked to speak to the manager, who was less than helpful, as she offered us a dessert. We ate, and no one came back to our table. We actually had to knock on the service door to get them to bring us our check, they still couldn't look us in the eyes or offer an explanation...there were only 3 tables seated in the entire restaurant! the manager did take some money off of our tab. The filet was good, though cold, and had no side, the chicken was dry and cold.
Terrible service, no communication with us or kitchen prep coordination. Inexcusable!
Would never go here again!

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T
Richmond
3 reviews
Dined on October 27, 2018
Overall 5food 5service 5ambience 5

Shula is the only reason we come to Richmond and the Short Pump Hilton. We absolutely live Shula Steak House. Heart broken to hear the are closing in March of 2019. Not sure where we are going to get the best steaks now. :(

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OT
Richmond
2 reviews
Dined on October 27, 2018
Overall 5food 5service 5ambience 5

Great food and service. Side dishes were extra cost.

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SB
Richmond
3 reviews
Dined on October 20, 2018
Overall 3food 3service 2ambience 4

Same prices as some places like Ruth’s Chris and Morton’s but quality is not the same

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MI
Washington DC
4 reviews
Dined on October 18, 2018
Overall 5food 5service 5ambience 5

Great meal and venue

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OT
Richmond
6 reviews
Dined on October 13, 2018
Overall 3food 4service 3ambience 2

Lovely staycation overnight. Shula’s is the hotel restaurant. Always a good bet for a steak. Wait staff not as good as past visits.

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TM
Richmond
3 reviews
Dined on October 12, 2018
Overall 5food 5service 5ambience 4

Always a favorite for some out of town guests that don't have Shula's nearby. Food is well prepared, cocktails are tasty and service is always great!

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OT
Richmond
1 review
Dined on September 10, 2018
Overall 5food 5service 5ambience 4

The service was exceptional and the food outstanding. Everything was delivered to our table hot and cooked correctly. My ribeye melted in my mouth.

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GP
Richmond
9 reviews
Dined on September 8, 2018
Overall 3food 2service 1ambience 3

Service just terrible and extremely slow. Main restaurant dining always great. Went for lunch to the bar area. Will never return, except to main dining room.

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OT
1 review
Dined on August 24, 2018
Overall 4food 4service 5ambience 4

Used a groupon to try it. Service was great, but food was over priced.

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L
Richmond
121 reviews
Dined on August 21, 2018
Overall 3food 3service 3ambience 3

The waitress let us know they were out of approximately three entrees that included filet in them...mixed grill and steak Mary Ann were two of them. I thought that was odd. Well, our petite filets were good. The Brussels sprouts were good, not great. I know from preparing sprouts at home that these were sprouts that were "seasonally mature" because they had grown up from their base and had lanky stems, not leaves that were close to the base of the sprout. The meal was average overall. Wish I could give it a higher rating.

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A
Richmond
1 review
Dined on August 20, 2018
Overall 1food 1service 3ambience 5

Food was horrible and overpriced. All steak was burnt, dry and crumbled apart in mouth. Lobster mealy. Everything was ABYSMAL... Absolutely horrible. Go to Outback instead. I'm just being honest. Waitstaff was excellent though! Get new cooks! Waitstaff was excellent, however who you have cooking dulled their glow. Please, please, PLEASE replace your cooks. We spent 600 bucks. We did utilize a 200 buck groupon but we still came out of pocket 500 bucks with the remaining tab and gratuity. I'm just being honest. The food was absolutely horrendous! But staff was great. Loved them all including the hostess with the beautiful red hair. FIRE YOUR COOKS!

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LA
Richmond
9 reviews
Dined on July 27, 2018
Overall 5food 4service 5ambience 5

OMG THE BEST steak in the RVA area. haven't been in a while, shame on us! 2 NY Strips cooked to Pisstburgh/Med rare perfection. Incredible creamed spinach (not too salty).
We would do 5 stars all around except the bread was spongy/chewy, the Caesar lacked "punch" but highly adequate, and the woodwork could use a good dusting!

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BA
Richmond
1 review
Dined on July 26, 2018
Overall 5food 5service 5ambience 5

It was great as usual will come back again and again .

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PV
Richmond
1 review
Dined on July 21, 2018
Overall 5food 5service 5ambience 5

The noise from outside the restaurant, within the hotel are was extremely rude. I would think the hotel would at least try to manage. The restaurant itself was wonderful.

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JA
1 review
Dined on July 14, 2018
Overall 5food 5service 5ambience 5

WE MADE THE RESVERATION FOR OUR 41ST ANNIVERSARY AND IT WAS A SURPRISE FOR MY WIFE. SHE WAS VERY HAPPY WITH EVERYTHING. WE REALLY ENJOYED EVERYTHING

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MN
Richmond
4 reviews
Dined on June 30, 2018
Overall 2food 2service 3ambience 3

Three wines we picked were not available. Appetizer shrimp was raw. They were out of au gratin potatoes. Got 1/2 serving of Scotch; they were out of that too. But, Scotch and dessert were comped. Still, won't be going back.

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JS
Richmond
5 reviews
Dined on June 22, 2018
Overall 5food 5service 5ambience 5

Great birthday dinner experience. We had a secluded table, and the manager let my husband hold the Super Bowl trophy, which he loved because he’s a Dolphin’s fan!

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CK
Richmond
11 reviews
Dined on June 16, 2018
Overall 5food 5service 5ambience 5

Excellent meal and steak was cooked to perfection! Our server was very attentive and knowledgeable regarding the menu!

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OT
Atlanta
10 reviews
Dined on May 13, 2018
Overall 3food 5service 3ambience 2

The food was great once we got it. The wait was unacceptable. We had 5:30 reservation seated on time. Food was finally served at 6:50 and we ordered right away. There was virtually no one in the place when we arrived. They were obviously short staffed in the kitchen. How does this happen on Mother’s Day.

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