Shula's 2 Steak and Sports @ The Doubletree by Hilton (Independence)
It has been 15 years since I last visited Shula's 2 and I don't believe they have updated 1 thing. Was very disappointed with the meal also. The Premium cut New York Strip was not only tough, but had fat throughout and a very hard first bite piece, still not sure what it was. This was delivered without a steak knife. The mashed potatoes were completely cold inside, the butter just stayed as a chunk. Our Sweet Potato fries came covered with scallions, seriously why? You need to list this on the menu as most diners will refuse this. Do not try looking at the online menu because all it will say is unavailable.
I have over the years been to Shula Restaurants in the past this was by no way what I expected the mantel with footballs still has gold poinsettias placed between them. The drink glass had to be sent back because it was dirty. The waitress and service was great, steaks cooked perfectly. The cheese on the baked potato was melted in a micro wave. I have been to Shula Restaurants in Troy Michigan and Orlando Florida numerous times (I do know the one in Michigan has closed which is unfortunate) both of these restaurants had white table cloths, polished glasses and silverware and impeccable standards, could enjoy a leisurely dinner (in Cleveland we were in and out in less than one hour not at all a fine dining experience that I have had at other Shulas The one in Cleveland was very disappointing!!
When everything perfect, fewer words are better. Great meal... service...ambience.
Hi Jerome, I hope the rest of your Birthday was fantastic! I have shared your comments with our team and you just made some people's day! We look forward to you coming back soon!
Had the best filet mignon that was done perfectly. Excellent service as well from Susan. Would definitely go back for a steak again.
Hi Sue, Thank you for the positive review! I will share your comments with Susan and the culinary team! I look forward to having you back in soon! Thank you Tony Phillips
A little pricey but worth it.
The stake could have been had less fat would be my only complaint.
Hi James! Thank you for the kind words, we look forward to having you back in! Tony
We've been there several times but this is the first time we sat on the quiet restaurant side by the fireplace and it was wonderful the food was very good as always we'll definitely be going back for sporting events and to dine on the restaurant side
Great food atmosphere and friendly and courteous staff.
We should have left when we saw that the restaurant was empty at 7:30 on a Saturday night. The host was a waiter, not expected at a high end restaurant, who appeared bored. Our wait person was a trainee being trained that evening. She tried hard, with her limited knowledge of the menu, but her trainer wasn't able to stay with her because of other duties, consequently service was very slow. The food quality was not near what it was at other Shula's, and was what you would get at a mid priced restaurant. This was the first time my quests were at a Shula's and I'm sure, like me, they won't be back.
Hi Louis, We are truly sorry your experience was not to your satisfaction. We are looking into the issue and doing everything we can to correct it as soon as possible. For you and for future guests. We hope you give us a second chance. Rest assured we won't disappoint. At your leisure please reach out to us at tphillips.shulas@gmail so we can work together toward a satisfactory resolution. Kindly, Tony Phillips
Steaks and burgers were too salty. Didn’t need to be because they were good cuts of meat.
Had an incredible experience tonight with six colleagues celebrating a birthday and a going away. Our server Darren was fabulous and fun! I’m a bit of a snob when it comes to steak and my filet was amazing. Everyone loved their meals and drinks. Will be back and asking for Darren! :-) Great experience for all. Thank you!!
We are so grateful for your feedback. Your opinion is valuable to us and helps us shape everything that we do. By sharing your feedback, not only do you encourage our team, you give us the necessary information to constantly strive to try our best. We can't wait for the next opportunity to serve you at Shula's, and will do everything in our power to once again provide you with a great experience. Until Next Time, Tony Phillips
Our server was great and our food was outstanding. We will be back!
Server was attentive and very helpful. Food was delicious and the restaurant was clean and quiet.
Quaintness, great food and excellent service.
Recommend the filet.
Are service was terrible on Valentine’s Day. Thanks for ruining my special day. My steak was not done service was terrible. We waited 15 minutes after we got sat down at are table before anyone even acknowledged us. I won’t be going back there again. And at the end the manger said oh I’ll take your drinks off and bread haha what a joke!! So disappointed in are visit!!
Temperature was cold and food was not worth the cost
Let's start with showcase glass needing cleaned, my first martini glasses was dirty and had a hair in it, the second glass brought to me was hazey and filmy. The spinach artichoke dip was very good minus the stale chips, I ordered the filet medallions cooked absolutely perfect however the gravy poured over them was so salty it was uneditable along with the steamed asparagus doused in soy sauce. I was extremely thankful for the house salad as the cucumbers and tomatoes were my saving grace. The manager did check on us, we were honest, he said he'd check on the cook about the salt, only to return to offer free dessert and nothing else off of our $109 bill for two. We would never refer anyone to Shula's and most certainly won't return.
The angus strip streaks were cooked perfect, and the staff attentive and friendly.
We had great service and food at our recent get together. Calamari and egg rolls were our favorite appetizers.
Shula’s is a solid place to get together.
Ordered rib eye but got strip. It was very tasty and tender so I didn't complain. I guess the Chef didn't know the difference. Being from Texas I do! Good French onion soup too.
Great steaks. Used my wife’s birthday coupon and thus it was affordable for us. Why don’t you include a small salad with dinner. Dinner rolls and butter should be served right away. Waitress was wonderful.
Food was really salty.
Very disappointed that they were not accommodating to families. No children's menu and the TV's were not working where they sat us. When we finally asked for crayons or something to entertain my four children we were told they did not have anything like that. Finally. I went to the hotel front desk where they gave me a piece of paper and a pen.
What a mistake. We thought it would be fun after looking at the website to take our children and watch the basketball game after christmas tree shopping but it was not fun for anyone! The couple next to us looked annoyed at having to sit next to a table with 4 children. I asked to sit in the terrace of the lounge where there were tv's and a casual atmosphere but we were told that was reserved for a party. There was no one there the entire evening, wondering now if they just didn't want a family in that area. I wish they would have been clearer on their website it seems they are strictly an adult bar and restaurant.
Love the food, but wine is extremely overpriced. No reason for that!!
Excellent and friendly service. We were treated like we were friends. Close to the movie theater so it's a great place to stop for a quick bite before the movie and cocktails after the movie. Being connected to the hotel is convenient.
Service was terribly slow, especially with little to no customers at that time. Food was cold once arrived. Seven meals were ordered, 4 were delivered 10 minutes prior to the other 3. They brought bread to the table after the meals were brought out? For the cost of the drinks and food, this place is no better than Applebee's. We won't be back.
Way overpriced, better steaks at cheaper restaurants. Baked potatoes were old. Dissapointed.
We went for my birthday and were able to take advantage of happy hour along with my free birthday dinner. Waiter went above and beyond to make it a special meal.
Delicious meal. Filet melted in my mouth. Highly recommend.
Very nice business lunch / service was outstanding
Our food, a Shula’s Cut Ribeye and 8oz filet, was outstanding. Both were very tender, with a beefy flavor, and cooked perfectly to a medium rare. The French Onion soup was also great, with a deep flavor, seasoned well. A dessert of Carrot Cake was moist and very good. Our server was friendly and efficient, with the only misstep being a starter of spinach and artichoke dip being cold upon serving. Otherwise, everything beat our expectations.
Great service. Darren was fantastic. For a steakhouse expected better steaks.
I was very disappointed with the service. We were seated by a pleasant hostess. A gentleman came to our table and offered us water. We sat at the table for 20 minutes and with no service. The waiter that we saw attended the other patrons needs, but he never said anything to us. After waiting with no acknowledgement, we decided to leave.
Server was great but the food was not good at all. Fish was frozen nuggets. It was greasy and had a horrible after taste. Over priced.
The burger was over cooked and was served with too much of the bbq sauce probably to masque the charred meat. I wanted to try this Shula’s location as I expected to be as good as the steakhouse, just focused on burgers.
The food was very good. Matt the bartender was very attentive and had a great sense of humor.
Waiter was excellent, but food was fair at best, soggy terrible looking grilled vegetables. Bay leaf left in my oily French onion. Soup. Very disappointing food, quality has gone way down.
Our waiter wasn’t very attentive. Some of the food was not cooked to our order(overdone). We couldn’t address it with our waiter because he never came back to our table. Then because we had a party of 9, we were charged a 21 percent gratuity. I have never been charged that much for such poor service.
Unfortunately we had a ad experience . The manager had our meals recooked, but they were still under par. There were 4 of us and we received our meals at different times. My husband was done by the time I was served. The manager was very accommodating and nice.
I really don’t know if we would come back or not.