Shula's 2 Steak and Sports @ The Doubletree by Hilton (Independence)
Took my wife there for New Years Eve. Everything and everyone was great. We love this place!
Enjoyed our NYE visit to Shula’s 2 Steak and Sports. Steak was very tender and tasty. Large salad portions. Loaded baked potato was fantastic. The wine was very expensive but that’s obviously optional. Very good service. They kept tables socially distant so we felt very comfortable to dine there. Would recommend.
Service was slow, food needed to be sent back but was corrected. Took longer than what I perceived as necessary.
We never actually got to dine as someone called us 20 minutes before our reservation to cancel on us. No apology, the young lady just said that a server and bartender never showed and they were closing. When I said we were less than 10 minutes away (we live 40 minutes away) she stated “ I’m not sure what you want me to do, I can’t do this by myself.” Needless to say, we will probably never go back.
Fantastic and met our expectations, felt very COVID safe with a quiet delicious meal!!
Great food! Great service! Very uncomfortably quiet. Could have used some music. Pretty much had the entire dining room to our selfs. People, come out of your houses and support these restaurants, if not, they’re not gonna be there when this thing is over!
Great food, service was great. Will definitely go back
The server was absolutely excellent! Great food and service. Thanks!
Definitely a hidden gem...the filet was excellent, I ordered a salad with a veggie burger on top which was great! The ambiance was warm and cozy, the fireplace was perfect for the cold night. Our server was really sweet and on top of things. Looking forward to returning soon!
Really great meal and excellent service. Been here 3 times before and I will be back.
Great service and the food was amazing!
Atmosphere and ambiance not pleasant. Food not so good
food was very good. Waitress was good but service was slow as to how long it took us to recieve our food.
Great place for a steak and peaceful dinner
Less than expected. Not sure if my expectation was set too high but the food was ok being a Friday in Lent we ordered fish the filet was good however the mixed vegetables and potatoes were only warm fish and chips were not worth the price. Staff was attentive at least. Probably won't be back.
We have been going to Shulas2 to celebrate our Birthdays for the last Six Years. This would be our final dinner there. Food and service was mediocre
they made an excuse about the food and service as they had large groups in the party rooms.
One of the worst experience ever. They were not prepared at all for a Friday Evening on Valentine’s Day. All food was cold, with extremely slow service.
Thank you for taking the time to post a review through honest conversations we find ways to get better. We will definitely take the time to review where we fell short to fix those areas in the future.
it was Valentine’s Day and the restaurant was not full when we arrived. They were running out of dishes, we received clear salad plates for the appetizer and our water came in wine glasses. We never received bread. All the food came out cold, not warm at all. Our baked potato did not have butter. My steak was undercooked, it was very rare.
That was just some of the things at our table. We sat and watched 4 other tables have the worst dining experience of their lives as well. They just were not prepared to have any business at all. One table called the manager over and he made excuses rather than offering to fix the issue. It was extremely unprofessional. They sent their food back and it did not come back out before we left and that was at least 30 minutes.
The server was trying but they gave her too many tables for her to even succeed.
If things were done correctly, this would have probably been a decent meal. The restaurant is just so poorly ran that the night was a disaster.
I would go back and get a burger but would never spend money on a nice dinner there again.
Hello, thank you for the stars! See you again soon!
We were greeted by the manager and seated promptly. Dinner was delicious. Our server was excellent!
Good overall experience.
This is the fifth year in a row my wife has taken me here for my Birthday.
It is my favorite place to eat for my Birthday.
The food and service have always been outstanding.
Will be back again next year and several other times during the year.
Service was great but food was so so. I had the filet medallions with veggies and I think the meat was old and the veggies tasted burnt from the grill
Needs some updates to restaurant and the bar, but always a decent meal for a decent price
Sports themed place. Quiet when we went but sure it gets noisier during a major sporting event. Menu not extensive but something for everyone. Inside the Doubletree hotel so expect hotel drink prices when it’s not happy hour.
Salmon was Stale
All food was very salty!
Gift card machine would Not accept Shula gift Card!
Stay away from this place at all costs!!!
Hi Gerry, I am sorry to hear that your dining experience was no where near the expectation that you had when you chose to come to Shula's. If you would like to tell me a bit more about your experience, please reach out to me personally. I am the General Manager of the restaurant. Tony Phillips 216-393-5710
Excellent steak as always along with great service.
Very nice people, great steaks, a bit pricey all in ,but sit by the fireplace and enjoy!
Server Matt was outstandingly accommodating and the food was excellent
the server was excellent, compliments to the chef, lunch was wonderful, we will be back
The food was horrible. The restaurant was empty and dark. Not the “old” Shula’s! It has gone down in quality, especially for the price!
Susan the waitress was fantastic. The food was great. Had a wonderful night out with my wife. She already wants to go back!
Waitress was nice. Very slow to get food. Waited over an hour for 2 steaks.
Terrific service and friendly therefore we will be back.
Very disappointing we got the home run app sampler and it was suppose to have crispy ravioli and they substituted potato skins for them instead without telling us... asked for ranch gave us blue cheese for our wings
I ordered the time square strip and the main reason I got it was it came with mushrooms and I got no mushrooms... ordered it medium and it was purple in the middle still when I got it... sent it back and then it was medium in one spot but the rest was pretty well done.... the asparagus was burnt on the grill and the steak tasted very burnt probably because the grill was dirty when they cooked it. My smashed potatoes were not hot either
My wife got the pasta and it was pretty underwhelming also it was pretty watered down and
the hostess was more interested playing on her phone then taking care of customers. The service was not much better than the food. The $38.00 steak was waaaaaaay over priced, it should have been more like an $8.00 steak. It was a bit tough & not much flavor. Definately will not return here!
Hi Anthony, I am sorry that your experience was frankly Terrible. I will be reviewing our system and coaching our team on the appropriate steps to service especially being attentive to our guests. We take a lot of pride in our service and in the quality of our food. I would like to try earn your business back if you wouldn't mind reaching out to me, I am Tony Phillips, the General Manager of Shula's 2 Steak and Sports. My email is tphillips.shulas@gmail
Gr8 met all my expectations! Perfect for presports date
Hi Ed! Thank you for the kind words and positive marks! We look forward to being able to hosting you again.
I had the fish of the day sandwich - grilled grouper and it was absolutely delicious! Service was great and I will definitely return.
When one orders a $38 steak I would expect a steakhouse to cook it properly. Medium rare is not a challenging, time-consuming order and I say that as someone who has spent time in the service industry. My last 2 experiences with Shula's 2 have been sub par. I already gave away from other coupons and will not be returning again.
Shula's 2 Steak and Sports @ The Doubletree by Hilton (Independence) is rated 3.9 stars by 286 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.