We love this restaurant! Food is amazing and the service is really good.
I have been to Shelter a number of times. Their pizza and empanadas are great! Even more amazing are their cocktails!! I went last week and was happy to see they offer outdoor seating. Being a beautiful day, we opted to sit outside. However, it took over 20 minutes just for someone to take our drink menu. We waited so long that we ended up giving our orders at that time too. The wait staff was MIA and it was really disappointing because we wanted to order another round of drinks but were unable to. We ended up asking for the check when we finally received our meal because we were tired of waiting around. The food was also a let down from previous visits. Hope it was just an off day for them, but I don't know if we'll go back.
It is unfortunate that this is a first and last time we choose this place to dine out. We came to this place because we looked up their menu online and we were very interested.
But when we arrived and sat down we realized that it was completely different(not the same menu at all). The waiter told us he knew of this and actually spoke to his boss a few times but said that he was not computer savvy and it has not been updated for a while. The food was good and the ambience was OK but our service was far from service
It appeared that the waiter was avoiding coming to our table. It was unfortunate because the place looked warm and cozy and the decor was cool
It was not a total package food was good ambience was OK service was poor
The Itialian wiser was pleasant; however the lady who told us that she needed the table when she brought the ck was not even diplomatic about it. Will not return there.
Found Shelter on Open table as I was planing to meet some friends for lunch, the pics looked so I booked. The staff was super friendly and the food was very good. We sat outside but the place is really cook on the inside too so I will return for sure.
AMAZING atmosphere. The pizza was INCREDIBLE. Would highly recommend if hanging out in Brooklyn for the day!!
Everything was absolutely delicious. I strongly recommend their empanadas and their pizza. High quality ingredients and authentic Italian style.
Great food and ambiance and best service .. love it.
Cool place, nice food. Had a great evening.
One of the meals came out after the other two finished eating. They told us it was because they had to make more eggs and that takes 20+ minutes. Hard boil eggs take 5 minutes to make. 10 max.
Was great! Great food, service was good, hostess very nice and accommodating.
Very disappointed in the service. It was 30 minutes before our drink order was taken. The main course arrived before drinks and appetizers. Drinks were finished for over 15 minutes before waitor came back to see if we wanted another round. At one point the waitor reached into the middle of the table to light a birthday candle for another table. One member of our table went outside to smoke and his full drink was taken.
Food was pretty good but the service was bad. The restaurant itself is very cool.
Very rustic decor, good food, although loud, nice spot for a date.
Even if my truffle pizza wasn't a good experience (too fluffy and burned), I will try again because I really do like the restaurant. Nice place, but I hope the food is also good the next time.
The good- Pizza and salad was tasty. The restaurant is rustic and beautiful. I was seated right away. Service was quick.
The bad- Strong smell of wood burning fireplace inside- my clothes smell like fireplace smoke a bit. Server was prompt but not very friendly. Prices were high considering that it’s pizza.
This is now the second time I made reservation and they didn’t honor. Very unorganized.
Went for dinner Saturday night. First time there. Bring customers back on Wednesday night. The only problem I have with them is that I live in NJ. Hoping they open here.
The worst restaurant in Williamsburg. The kitchen took it upon themselves to cook the food to their liking and make replacements for ingredients and side dishes mentioned on the menu. Management was completely absent and never addressed any of our issues. Our waitress seemed shocked that we wanted what we actually asked for and what was described on the menu.
One of my favorite spots in Williamsburg. I gave it 4 stars only because the music is a little too loud. Felt more like a lounge than a restaurant. If you go there just to hangout at the bar for drinks and a good time, then the loud music is perfect!
I am so conflicted about Shelter. Part of me loves it, and part of me hates it. Well, maybe not exactly hate...
The huge fireplace is such a great touch.. but know that you will leave and your clothes and jacket will reek and need to be cleaned, or aired out for days possibly weeks depending how close to the fire you are.
I LOVE LOVE LOVE the music, but it is a bit loud, so it can make conversation hard. It feels more like a chill lounge where you should be having drinks, not exactly a place you would go for dinner?
The food and drinks are great, but if they are busy, be prepared to be ignored by your server.
So, would I recommend it, and would I go back? Probably... but maybe with some hesitations.
Fun place with great pizza.
We have been to Shelter many times and they are so nice! Food is delicious! We love to seat by the fireplace... Very cozy!
A+ in every way! Food, drinks, service, and ambience were all perfection!
Went for early brunch with a big group and had a perfect experience. Thank you so much!!
Out-of-town, and visiting Williamsburg to she a show at the Music Hall of Williamsburg. Booking a reservation here was a shot in the dark (we picked it based off google reviews) and we could not have been more pleased. Shelter is worth the trip to BK in and of itself!
Wait staff was incredibly accommodating, and we appreciated the customized combination of meat and cheese boards for a party of two, at a more reasonable price. Pizza was excellent, and cocktails were delicious and creative!
Would definitely recommend to anyone visiting the neighborhood.
Great place in the winter ! very very cosy. The decoration looks like a chalet in the mountains.
It was a nice experience, not great, but not terrible.
This used to be our favorite restaurant but it has really gone downhill. We hardly saw our server. They took our order maybe 20 minutes after we were seated. The food took 20 minutes. And the thing is- the restaurant was half empty- not that busy. When it came to paying our check - we had to hunt down our server and take our check to the cashier, since again, we were waiting ages for our server to come by. The food was ok- used to be better, but didn't make up for the terrible service.
Great find in Brooklyn. Super pizza, excellent crust. Service was awesome. Only con was sitting on stumps. Cute not comfy
Really nice service. Reservation was great. We loved the couch, the drinks, the pizza and the empanadas
Lovely pizza. Very cool and rustic design of the restaurant. Like an big old barn.
We've dined at Shelter before and had good experiences. Unfortunately this last visit left much to be desired. The food and service were both sub-par. Our server was over-stretched. We had to ask for water and condiments numerous times. Our sodas came out flat. The kale salad was droopy with butternut squash that was undercooked and hard as a rock. We were told that the burger could only prepared at medium temperature, and then it came out well-done. Zucchini carpaccio was over-seasoned and certainly not worth the price. Focaccia was tasty, but that was the only redeeming quality about our visit.
My friend and I split the truffle mac and cheese, which was incredible and very decadent. I got the margherita pizza, which was delicious; clearly had quality ingredients. Cocktails were delicious. We waited at our table after being seated for a fairly long time, given that the place was fairly empty, but once our orders were in, service was great.
It was a very pleasant stay at the Shelter. Food, service and ambiance were fantastic.
open air made it a bit warm staff was great...…………..
Booked and turned up and the restaurant was closed for the evening!!
Very good pizza. And we are Italians!!!
Rustic but chic
Music was alittle too loud to hold a converstaion but otherwise everything else was fine
Food was good. The ambiance is really nice. Waiters are very attentive!!! We will come back