We were excited to celebrate my sons birthday dinner, the food was excellent however our waitress was not very good. Never smiled, it was obvious we were there for a special occasion however she never acknowledged it and seemed like she just didn’t like her job very much. My husband who is extremely easy going even mentioned her lack of kindness. Our bill was almost 200, and when we paid and yes tipped generously not even a thank you. Will not rush back...
We’ve dined here a number of times and although I like the food the service is not dependable and I do feel the prices are a bit high for what you get.
Loved the food! Has a great feel, and perfect for a date night, or a night out with friends. Highly recommended!
Amazing food, outstanding service from Laura, everything she recommended we tried and it was fantastic!
My first visit and I was pleasantly surprised by the ambiance as it was very nice. We were sat right away, service was prompt and the food came fast. I highly recommend for anyone, huge menu!
The food and service were excellent. However, my companion and I found the loud, bass-thumping dance music off-putting at best. Conversation was only viable thru shouting and gestures.
sushi could be better quality... uni was old. just not great, like i expected.
Staff, staff, staff! From start to finish...receptionist to bartender to server etc...start to finish/exit...all staff knew this place/menu/suggestions like the back of their hand and naturally friendly. Very welcoming. Nothing fake here. Loved it!
The table they sat us at was absolutely horrible. It felt has though the support beam was broken. My husband felt the same thing on his side. They definitely need to be changed. We asked for another table and they did accommodate us but our waitress wasn’t really friendly at all. Overall not the best experience.
Food was amazing and delicious! Was a little loud with the music but great atmosphere. Will definitely go again!
Wonderful evening with great food. Service was attentive but not too much. The chocolate martint was very strong but that's the only small issue we had.
Nice place great food and service,very friendly atmosphere would go back again,
Sushi was amazing, drinks were good as well. Server was very friendly and attentive . It’s definitely a different vibe not what I expected but the food is amazing!
Wonderful sushi. Sushi Chef Kyle is Awesome! The best wait staff. Madi is a fantastic waitress! Really enjoyed ourselves.
Great atmosphere and food! Drinks were good as well. Was able to easily have a drink at one of thier two bars before our reservation. We were seated immediately at our reserved time as well. Melanie, our server, was great and had awesome suggestions for us to try.
This place was amazing. Authentic sushi, great variety of options. Service was fantastic. Pricing was kind of expensive, but the food was super fresh and delicious, so the quality is there.
Awesome Lounge and excellent sushi and drinks!!
The food was delicious and the decor and ambiance was very enjoyable. Our waitress was very helpful and for the most part attentive to our needs. I would definitely return to dine here and would also recommend this place to friends.
First, let me start by saying I used to be a restaurant consultant. Also, the Libertyville Shakou is awesome!...Unfortunately, this location is not. The restaurant was not very busy yet, it was an early-ish reservation, and we were seated next to family with 3 young kids, despite 75%+ open tables and having a reservation saying it was a date and requesting one of the more private tables, which upstairs was completely vacant. That wasn’t the issue, and I never mentioned it. It just struck me as poor service. Still, we sat, no big deal. The server came, and I said I was waiting for someone, and she literally made a verbal disgust noise, and said, “drink menu is in the middle of the table”, I said thank you, and she walked away without even acknowledging me. This stellar service continued once we ordered appetizers, and then the food arrived. To say the food was bad isn’t fair, the food was okay, but nowhere near the quality you would expect from this chain. Oysters were cleaned badly, and were missing dressings. The calamari was cold and soggy. I never at any point complained about anything, and even if I meant to, there was nobody to listen. Eventually, I suggested we just get dinner somewhere else. When our waitress eventually reappeared, my card was on the table, and she just said, “be back with this”, without ever asking how anything was. The service at this location was extremely poor, the ambience is nice, the food was poorly prepared and shouldn’t have been sent out in the state it was. I will revisit a Shakou location, just not this one.
My third time to Shakou and once again, it doesn't disappoint. If you've never been there, you have to try it. Even if you don't like Sushi or Seafood, I guarantee that you will find something on their menu that you will like...there is even a NY Strip Steak is on their menu. Highly recommend.
A hip vibe big menu one of the best Maki
Rolls ever the Sushi very fresh great presentation .The only negative I am a old fashion drinker, the worst old fashion I have
ever had and I have had a lot I think the bartender was not very experienced,I sent
it back with instructions on how to make a
Proper Old was Fashion.
Music too loud. Hard to hear conversation. Food was excellent.
This is a great restaurant in the heart of St. Charles. The decor is trendy & beautiful & the sushi superb! I had a luncheon binto box which had a very generous portion and a very good price. This is a neighborhood gem!!
Food was very good. Had a range of food from salad, crab cake, Tokyo steak, and sushi selection, and it was all prepared well and very tasty! The fondant cake was the perfect end. Fire and ice martini has some bite, and the pomegranate martini tasted like DayQuil though. Only negatives were seating (literally). The chairs are not the most comfortable, and the noise level. The techno dance music is not really conducive to a nice dining experience, especially when the crowd noise is also fairly high.
Always great food and ambiance!
Good and service good but the loud pounding music is not conducive to dining. Felt like we were in a Forever 21 clothing store. Could not relax and daughter got such a headache. For a restaurant of that caliber, they need to rethink music selection. How about some soft music that can add something positive to the experience.
I've eaten there before and music always bad but I gave it another chance to see if it had changed. It had not. Won't go back
We tried 5 different kinds of sushi and all of them were delicious. The Martinis were super yummy and strong. Our waitress was very attentive and sweet. Receiving our food was fast and it was all fresh. Overall we had a great time for my Friends Birthday here at Shakou. We will be back soon.
The appetizers were fantastic. The food was decent. However the service was terrible. From the greeting at the front desk where there were 3 confused looking and unfriendly girls .
Then we sat for a good 10 mins. Before anyone came to our table ,we had to ask one of the three girls that was literally about 5 steps away from us in plain sight to find us a waiter we had no menus and no drinks nothing, and we had a reservation mind you. After waiting another 5 mins. (and the place wasn't even busy yet)A waitress came very unfriendly no apologies, then we ordered drinks and appetizers and waited a very long time to get our appetizers and she didn't come back to take our order, we had to flag her and ask her to take our order, she forgot to get the sake that we ordered. It was terrible . So sad since the place looks so cool and the food is good. I will not go back.
Very good food and service
Birthday Sea bass awesome. Waiter great!
First time at this Japanese restaurant. Had the sushi boat for four for three of us. One person had short ribs which were great.
Nice decor, very good cocktails and food. Very cold evening, table by front window and near front door was quite cold. Music selection was good, but a bit to loud. Music volume made it difficult at times to hear other people we were dining with.
Shakou has great food, excellent drink choices and fantastic ambiance!
The ambiance was great, food was pretty good. The seating however was pretty awful. The chairs seemed small and uncomfortable and the cushions for the booth were very very warn and sank the instant you sat on them.
Over priced and very mediocre Sushi.
The environment is very cool but the food does not match up. The service was very poor for such an expensive outing.
The food was good but what ruined it for me was the fact that 5 minutes after we got our martini's, the waiter asked us if he could put in an appetizer for us. Five minutes later the appetizers were there and that's when I said please hold the dinner so we could finish our drinks. Well, the dinner came 20 minutes later and I still hadn't finished my drink. I really like having wine with my meal and couldn't really justify it because I hadn't finished the delicious martini. We were out of there in one hour and 20 minutes. So much for a relaxing anniversary dinner. Next time we'll know.
We dined at a later hour as the restaurant was emptying out. We felt rushed to order. There was no timing effort made between appetizers and entrees. Overall disappointed considering the establishment's reputation...
Been here for dinner several times, this time first for lunch, and as usual, it’s a great experience. Food is always very good as well as the service.
Shaku never fails to deliver!! Big group or small, tons of fun and awesome sushi. IMO best in the area!