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Great food, not so great service. It was a Sunday night and they did have two large group things going on. But the servers definitely do not work as a team! As someone whose family is in the restaurant business, I do not ding the servers if it is very busy. But, we were seated and the servers who walked by the table clearly did not want to acknowledge we were there. They seriously avoided eye contact. Maybe this is a management issue. Even if this was not their table, they should have acknowledged us with a 'someone will be with you soon'. Just my pet peeve! I think that as soon as you are seated, someone should at least offer you a drink and some bread, in case you are starving after a long day...as I was!
Service was slow and not attentive to orders
Server missed serving my wife’s salad with mine
$1.00 extra per drink for olives is out of being reasonable
Restaurant was very dark and noisy
Decorate needs severe updating if it is support their pricing
Shadwells is a gem of a restaurant and a highlight of the area's many restaurants. I have been dining here since it opened and it has never disappointed me or the many friends I have taken to join me in a great meal. Returning friends often ask me to make a reservation at the restaurant to assure that they get a wonderful meal while in Charlottesville.
I appreciate that you periodically update your menu with attractive entries and that you never lose sight of the need for a place that offers a diverse menu that meets the needs of many visitors
The food and service was wonderful. We went with a larger group to celebrate our sons graduation and they put us in a nice semi-private room and made certain we were happy the entire time. We will definitely be returning to Shadwells.
Food was delicious! Our waiter didn't seem to know the menu and brought out the wrong food, this was corrected.
Main issue was their kids Mac n cheese comes out on a flaming hot skillet... Ok for an adult but not for a 3 year old!! This is a lawsuit waiting to happen!
Great food and comfortable seating. Service was good at best as waiter visits were few and far between and the restaurant is very loud. But it was a very busy night.
$15 cocktail and a $14 hamburger. Good food, but pricing a drink that high was a surprise.
WE had quit going to Shadwell's because the quality of the food was not as good, the roof leaked, attitude was not good etc. But we returned this week after eating in a lot and to our delight things have turned around. The decor is much better, the menu is better and the food was good!. Happily our favorite waiter, Mike Sweeney. was still there and the night was a success and we will be back. Sadly due to aging and health issues we no longer eat out once a week but are pleased to have SHadwell's on our A list again.
Food and service was great-the restaurant was very noisy but we were there on a busy day
Food was excellent and the service fantastic! The perfect Mother's Day outing!!
The service was terrible. We waited and waited for our order to be taken. Then they took no care preparing food for an allergy and nearly caused a reaction. Other of the orders came out wrong as well. Just an awful experience.
The food was excellent, waitress service was odd, and it was a bit noisy, but my oyster platter was outstanding and my wife’s pork chop was cooked to perfection.
When we asked for a booth, the hostess told her assistant in front of us "No way are they going to get a Booth". The table had not been cleaned we we got there. The entree was served while we were still eating our soup.
The server, Jennifer, was excellent, very attentive.
Excellent food; comfortable informal atmosphere; seated promptly (had a reservation). Noise fairly high due to full house. All six in party happy with their food. Built in service of 22% two percent higher than usual... I usually give 20% for good service.... but that's OK...
Great menu options from apps, salads, steaks & chips to seafood. Nice wine list.
Shadwell’s has become one of our reliable stand-bus! Consistently good food at a reasonable price, and conveniently located! Thanks!’
$30 Ribeye was filled with gristle and the fat was not properly rendered. Food was salty, and this comes from someone who does not avoid salt. House salad and asparagus was good. Fried calamari appetizer was tender and a good size for the price. Snow crabs were just plain sad, though the spicy butter that came with it was tasty.
We had a great time at Shadwells. The food was great and Charlie our waiter was attentive, but not overbearing. We have eaten at Shadwells a number of times and Tuesday evening was one of the best experiences we have had. Dave and Anne Jennings
The food was great as well as the service from the time we arrived upon our departure. We will be back!
Great menu, great good, excellent service
It has a nice veriaty with good flavor and good staff
Excellent service by Charlie. Comfortable atmosphere, and no rush to eat and run. Enjoyed our dinners.
Delicious seafood, attentive service. Excellent experience.
Very nice place. Excellent food, good atmosphere for all ages. Highly recommend!
Food was very good and service was fairly quick. We would return again.
Our first time dining at Shadwells Restaurant and we were very pleased. Service was excellent - our server was Faye.
The food is ok, but I like going here because it's easy to get in and out and just a comfortable setting. We've always had a good experience. A little pricey for relatively generic American food.
Food was excellent. It was a little loud at times and hard to have a conversation
They worked hard to meet our requests. Perfect set up and excellent service. Nice variety on menu
We’ll be back
Service was horrible and after well over an hour one of the meals was cold and the others were not good. The manager comped the meals but it was a big disappointment will not go there again.
The waiter was nice, the food was good. BUT we waited over an hour after placing our order ( and nothing different about it) until we actually were served. They apologized, but that was it... fortunately we were not in a hurry to get somewhere.
We arrived ten minutes before our reservation time and were seated almost immediately. Our server showed up ten minutes later. We ordered wine which came about ten minutes later. I ordered an oyster type appetizer which was served by two different servers (they should have been together). We ordered dinner and waited and waited and waited. The server came back one time and told us our order would be out soon. An hour later I finally sought out the manager to inquire about our meal. He went to the kitchen and returned telling me the kitchen had misplaced our order and telling me it was not the server’s fault. I countered by say she should have noticed we had not yet been served after waiting an hour. The food was good, but the overall experience was disappointing. The manager did offer us a twenty-five percent discount on the meal but that wasn’t enough to compensate for our extremely long wait. We will not be going back. Too many really good restaurants in the area to risk another negative experience at Shadwell’s. They really blew it!!
TERRIBLE; will never return. Arrived a few minutes early for a 6:15 pm reservation for party of 4. Only 3 of 4 drink orders ever arrived. Waited over an hour--no food ever arrived. Walked out. When I offered to pay for 3 drinks, they presented a bill for $118, which I didn't pay. Worst restaurant experience ever.
We were there on an evening that was not busy. The food was good but everything was brought to the table at the same time, the salads and the entry. I had to remind the server that I ordered a beer, which she forgot to bring. The dessert was good as was the coffee.
I believe our waiter was Eric. He didn't seem friendly or very involved in his job. The first time I've been disappointed in a server at your restaurant.
The food, as always, was superb.
Great Charlottesville find. Wonderful dining, service and location.
Food and service were uniformly excellent. Noise abatement would help a lot towards overall fulfillment.
Very crowded on a Friday at 6:30pm. I highly recommend a reservation. Service was fast and efficient and the food was hot and delicious. Rally great crab cake...mostly meat! And our steaks were perfect. We really enjoyed our meal. It was quite noisy I guess because of the crowd.
Excellent restaurant. Sampled the she crab soup which was delicious. We also had fried shrimp, calamari and a caesar salad. All were excellent. They also serve awesome home made dinner rolls. We were served by a wonderful waitress name Mary who was professional but also very friendly and seemed truly interested in making our experience terrific. Moderate to high price but well worth it. Wide range of clientele from families to retirees like us. We will definitely come back next time in the area.
Shadwells is our favorite restaurant in Charlottesville. They have the best ribeye. The server Mary is absolutely wonderful too.