Serafina Upper West

4.5
355 Reviews
$30 and under
Italian
Located in New York City’s premiere “suburban” oasis, Serafina Upper West brings energy to the ground floor of The Art House New York Hotel. Vibrant frescos grace the walls while the pizza oven and its aroma is the center of attraction. Large windows allow diners seated in comfortable booths and tables expansive views of the busy streets, while the sidewalk café puts guests right in the middle of all the action.

Offering delicious Italian cuisine, Serafina Upper West prepares fresh pastas, pizzas, seafood and meats. Choose from breakfast, brunch, lunch or dinner and dine in or take-out.

Serafina Upper West is a friendly destination for local families, professionals, visitors and everyone craving a fabulous Italian meal.
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What 355 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.4
service
4.3
ambience
4.2
value
Noise · Moderate
94% of people would recommend it to a friend
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OT
vipOpenTable Diner
New York Area
1 review
Dined 3 days ago
Overall1food3service3ambience1

Went for my daughter’s birthday. Saw a sign when we entered that said to pardon the appearance as they transition to spring. I’ve been here many times and always a fun festive atmosphere for the season. This should have been disclosed ahead of time. Pictures online are amazing, but the restaurant looked like a barn under construction. Further, the reservation was at night and we were seated next to an open window, which could not be closed due to COVID-19? That’s a joke. Roof was open and windows and besides dealing with the cold temps, every few minutes menus and everything else was blown off our table due to gusts. Staff would not accommodate another table. Service was rushed. Prices were reasonable, but portions extremely small so relative value was lacking. Overall, very disappointing and will not be back.

t
viptastebud
New York Area
12 reviews
Dined 3 days ago
Overall5food5service5ambience5

Grilled salmon and veggies to accommodate my WW regime.
Delicious!

O
vipOzuva
New York Area
8 reviews
Dined 4 days ago
Overall5food4service5ambience5

A solid everyday dining spot. The filet arugula salad was skimpy on the filet and overpriced as a result. Delicious portifino pizza. Kind service.

NY
vipNYCPuma
New York Area
4 reviews
Dined 4 days ago
Overall1food5service1ambience1

Just had an awful experience eating here. My reservation was for 7:15 PM. When I arrived we were "checked in" and waited in the front. They informed us that their tables were currently full but that they had seating at this enclosed space with heaters. We contemplated taking a table there until we realized that there was no ventilation, no screens and everyone in there was really close to each other. It was as if though Covid didn't exist in that enclosed space. Completely irresponsible by the restaurant.

We ended up waiting....and waiting.....until we were finally seated at 7:55PM. I was furious. If we ever arrived that late, I doubt this restaurant would honor our reservation. There is NO excuse for this by any restaurant. If you don't have availability, then don't offer it. If you know that your customers will be waiting for a while then offer them beers, drinks, bread etc. What Serafina doesn't realize is that I've personally recommended 5 friends here and they all come here and spent upwards of $100 for dinners. I myself have been here 3 times. Now I will let everyone know how disrespectful they are to their diners' time. The ONLY reason that I left a tip is that their understaffed waiters and waitresses really tried. The food was also amazing. Avoid this place if you don't want to wait especially if you are making reservations for dates.

UW
vipUWSNeighbor
New York Area
10 reviews
Dined on April 4, 2021
Overall4food5service4ambience5

Food was good, but the service a little slow.

E
vipElliott
New York Area
20 reviews
Dined on April 3, 2021
Overall5food5service5ambience5

Great experience at the restaurant. Good food and nice atmosphere.

OT
OpenTable Diner
New York Area
2 reviews
Dined on April 2, 2021
Overall5food4service5ambience4

We went here for our first family meal at a restaurant in a year and it was well worth the trip from Long Island. The service was terrific, the food was delicious and we felt very safe eating there with covid precautions taken seriously. A really great experience— especially since they took our sons’ food allergies seriously.

UW
vipUWSdad
New York Area
151 reviews
Dined on March 25, 2021
Overall3food5service2ambience3

While the food was great as always, the service was disappointing on this visit. We sat in one of the tables along the side streets and went long periods of time waiting for a menu, our food, the check, etc. And, while they corrected the error when we pointed it out, they had substituted a wine we ordered with a more expensive one without telling us. That said, the truffle pizza, penne a la vodka and Farfalle were all excellent. Hoping this was a one-time lapse...

RS
vipRobertaS
New York Area
35 reviews
Dined on March 25, 2021
Overall5food4service5ambience4

Had lunch in outside tent and it was comfortable. My friend had a stroller and we had plenty of room. The branzino was nicely prepared. Nice lunch place

N
vipNso1973
New York Area
13 reviews
Dined on March 19, 2021
Overall5food5service5ambience5

Always outstanding food and service thank you

D
Dependable
New York Area
8 reviews
Dined on March 14, 2021
Overall4food4service4ambience3

Very nice March weekend lunch.

j
jhminnyc
New York Area
13 reviews
Dined on March 13, 2021
Overall4food4service3ambience4

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M
vipMaggie10
New York Area
15 reviews
Dined on March 9, 2021
Overall4food4service4ambience4

Really good food and service

SG
vipSGK10023
New York Area
92 reviews
Dined on February 27, 2021
Overall4food4service4ambience4

Food good as always. A bit overpriced as always. Outdoor dining not as outdoor as we were hoping for.

v
verkle26
New York Area
1 review
Dined on February 21, 2021
Overall5food5service5ambience5

Tremendous place, I've been there a few times recently; the service is wonderful and the food is delicious. Their burger is out of this world. Cannot recommend this place and this location highly enough.

OT
OpenTable Diner
1 review
Dined on February 21, 2021
Overall2food4service1ambience4

Saw the waiter once. Had to wave him down each time and he was very rude.

JC
vipJohnC
New York Area
26 reviews
Dined on February 19, 2021
Overall5food4service5ambience4

Serafina had just completed an enhanced outdoor dining structure earlier in this week. We were dining Friday evening, February 19, 2021. The outside was in their iconic Serafina yellow. It was gently snowing outside which we could see through the heavy clear plastic window coverings. As always their hospitality was first rate and the service was excellent. One of us tried this evening’s specialty, chicken parmigiana with side of spaghetti. The other two had spaghetti carbonara and Cacio e Pepe. All three were delicious. We topped off our dinner with Foccacia alla Nutella. Exquisite desert

d
vipdaytripper
New York Area
12 reviews
Dined on January 31, 2021
Overall5food5service5ambience5

It's tough in Covid-19 to find a place to eat outdoors in the cold comfortably - and find food the whole family enjoys. On a bitter cold eve, Serafina's heaters kept us surprisingly comfortable allowing us opportunity to connect with family friends . For the kids and us, it was perfect: Great food, comfortable, Covid-19 safe.

OT
OpenTable Diner
New York Area
3 reviews
Dined on January 26, 2021
Overall4food5service5ambience2

There were no heaters in the outside dining area, so it was mildly cold.

R
Russ
New England
1 review
Dined on January 22, 2021
Overall4food5service5ambience2

Really excellent generally, but the tables nearer the street for 2 did not get nearly any heat. I know it’s expensive but it definitely made the meal a bit harder to enjoy. Otherwise, the food and service is impeccable

OT
OpenTable Diner
New York Area
2 reviews
Dined on January 22, 2021
Overall3food4service3ambience2

Great food but they need to update their heat lamp situation - you can barely feel them.

OT
OpenTable Diner
Philadelphia
1 review
Dined on January 22, 2021
Overall1food2service3ambience1

Horrible outdoor dining conditions. Way too cold. Heaters not strong enough. Food is way overpriced for what it is.

OT
OpenTable Diner
New York Area
1 review
Dined on January 18, 2021
Overall4food5service5ambience3

Went there for lunch and the food was great, service too but we ate outside on a breezy day, which did impact the experience. If they are going to survive the winter they have to figure out the heat lamp situation. They are up too high and only on one side of the seating. When the breeze happened you couldn’t even feel them. Not sure if they have others that stand next to the tables and they weren’t outside or if they have other options to make it warmer. Appreciate what restaurants are doing to make it through the pandemic!

OT
OpenTable Diner
New York Area
3 reviews
Dined on December 29, 2020
Overall4food4service4ambience2

Was a bit cold, food good as always but their heating setup needs a revamp.

OT
OpenTable Diner
New York Area
1 review
Dined on December 21, 2020
Overall5food5service4ambience4

The food was amazing and the service okay. Their outdoor section was certainly warm enough to sit through a meal, though the tables were a bit close together. They also charge a “COVID-19 fee” which they don’t tell you about ahead of time.

J
vipJoni
Adelaide
17 reviews
Dined on December 12, 2020
Overall5food5service5ambience5

Everything was perfect...Thank you to everyone at Serafina!

r
viprestweek
New York Area
105 reviews
Dined on November 27, 2020
Overall4food4service4ambience3

wehad the plain sa lad, very nice. the lasagna was cheesey and good. the was cristy and light. the heaters were working we would go back

n
vipnydiner
New York Area
13 reviews
Dined on November 21, 2020
Overall4food3service4ambience4

All in all a very nice experience. Service was very attentive and the food was good. They have done a very nice job with the outdoor dining.

JV
vipJoeV
New York Area
5 reviews
Dined on November 7, 2020
Overall5food5service5ambience5

Serafina is our favorite neighborhood restaurant.

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DZ
DonZ
New York Area
1 review
Dined on November 2, 2020
Overall2food2service3ambience3

Originally made reservation for outside dining. Windy and cold, so we went inside to a sparsely occupied restaurant so we chose a table by the window easily distanced from other patrons. A bus person asked if we wanted water, I asked if they had Pelligrino, the answer was yes. A bottle of still water was brought to the table and pored. I suspect there was a language problem. No problem a fresh bottle of sparkling waster was brought to the table. I ordered the Prosciutto e Bufaline which was simply the prosciutto spread on the plate with the Burrata placed in the middle. Both even unadorned were very good. Next I ordered the Paglia E Fieno. Thwaiter asked me twice if I wanted to add chicken to the pasta. I didn't really, but he was rather insistent so I said ok. The pasta was really good. But I have never seen chicken like that.It looked like it may have been some kind of chicken loaf sliced into ½" x 2" rectangles and about 1/16" thick maybe 1 oz of parts is parts. I tasted it, it did resemble chicken. I didn't eat that, but the pasta was very good and a satisfying lunch portion. I was a little dismayed that the bill indicated an $8 charge for the "chicken". And of course the optional NYC Covid charge. I did not complain. Restaurants all over the country are suffering badly because of the pandemic. I tend to tip heavily to help out. But I think between the "chicken", the Covid thing and the tip, it was quit a bit more generous than normal. I think my experience at Serafina was unfortunate, but I also think this is not their finest moment.

T
vipTneckmom308
New York Area
128 reviews
Dined on November 2, 2020
Overall2food4service3ambience4

MY friend and I met up for lunch on a day which was unfortunately too windy to sit outside. I give the staff credit, they seated us in a corner booth away from any other diners and assured us the kitchen staff was also wearing masks and gloves, so my friend was more comfortable. They gave us a menu that didn't have any special lunch options, unfortunately. I asked for a cup of soup and got a huge bowl which I really didn't want but they gave me no option. My goat cheese & spinach salad was very good, however. My friend's portions were also too large, and the prices reflected the sizes so our simple lunch cost us over $70 by the time we were done -- way too much! We won't come back so quickly...

OT
OpenTable Diner
New York Area
1 review
Dined on October 27, 2020
Overall5food5service5ambience5

Was very relaxing and the food tasted great! Clean and good service as always!

C
vipCasey
New York Area
8 reviews
Dined on October 22, 2020
Overall5food5service5ambience5

Amazing pasta, great outdoor seating and social distancing.

A
Andrea
New York Area
9 reviews
Dined on October 10, 2020
Overall5food5service5ambience5

We were happy that Serafina had outdoor seating. The food was delicious and the wait staff very professional and attentive.
We hope to return!

C
vipCarrie
New York Area
5 reviews
Dined on October 8, 2020
Overall4food5service4ambience5

Food was excellent. Staff very accommodating in finding appropriate seating. Only downside was a busboy who tried to clear the table too early. Just needs some training.

RS
vipRobertaS
New York Area
36 reviews
Dined on October 1, 2020
Overall5food5service5ambience5

Nice outside dining all day and most wonderful chicken parm Not to be missed

M
Molk
Chicago
1 review
Dined on September 27, 2020
Overall5food3service5ambience5

Missing the brunch menu but it was still a good chill.

SD
vipStevenD
New York Area
6 reviews
Dined on September 26, 2020
Overall3food4service3ambience2

Outside dining not very organized. Food average but enjoyable. Service pleasant.

JN
JackNYC
New York Area
7 reviews
Dined on September 26, 2020
Overall3food2service5ambience3

Lovely, attentive service. Mediocre food and drink.
Negroni was watery.
Lobster ravioli were mushy.
Chicken Milanese was overcooked to a leathery texture.

OT
OpenTable Diner
New York Area
5 reviews
Dined on September 25, 2020
Overall5food4service5ambience5

Date nite with my wife.

FAQs

Serafina Upper West offers takeout which you can order by calling the restaurant at (212) 595-0092.

Serafina Upper West is rated 4.5 stars by 355 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.