Serafina Upper West

4.3
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253 Reviews
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$30 and under
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Italian
Located in New York City’s premiere “suburban” oasis, Serafina Upper West brings energy to the ground floor of The Art House New York Hotel. Vibrant frescos grace the walls while the pizza oven and its aroma is the center of attraction. Large windows allow diners seated in comfortable booths and tables expansive views of the busy streets, while the sidewalk café puts guests right in the middle of all the action.

Offering delicious Italian cuisine, Serafina Upper West prepares fresh pastas, pizzas, seafood and meats. Choose from breakfast, brunch, lunch or dinner and dine in or take-out.

Serafina Upper West is a friendly destination for local families, professionals, visitors and everyone craving a fabulous Italian meal.
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What 253 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.1
service
4.2
ambience
4.0
value
Noise · Moderate
91% of people would recommend it to a friend
5
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H
New England
29 reviews
Dined 4 days ago
Overall 4food 5service 5ambience 3

This is a very good restaurant in terms of food, service and fair value. We found it noisier than we are comfortable with. Your noise tolerance may vary.

DN
New York Area
8 reviews
Dined on October 15, 2019
Overall 5food 5service 5ambience 5

We sat outside on one of the last warm nights; always nice to watch the city go by. Food here is consistently excellent- from the soup to the main to the dessert. Our go-to place when we attend events at the Beacon Theatre.

PM
Minneapolis
1 review
Dined on October 15, 2019
Overall 4food 5service 4ambience 4

The food was delicious. The house wines were very nice. I ordered a pinot grigio and another in our party ordered a sauvignon blanc...both great! The service was lacking a little. Two of us in our party ordered a split Caesar salad because they don't offer small side salads on the menu (???). The salad arrived on one plate; we had to ask for additional plates to share it. Dessert was fresh and delicious.

OT
New York Area
1 review
Dined on October 11, 2019
Overall 5food 5service 5ambience 4

Went out with boo love. The lasagna was delicious and I enjoyed every bite! The Focaccia de Sofia appetizer was amazing as well. A lil pricey but well worth it

RR
New York Area
1 review
Dined on October 8, 2019
Overall 5food 5service 5ambience 5

Excellent and varied menu. Outstanding service. Nice atmosphere.

MM
New York Area
13 reviews
Dined on October 6, 2019
Overall 4food 4service 4ambience 4

Nice neighborhood restaurant. Good food and atmosphere. Would go again.

MJ
Philadelphia
1 review
Dined on October 5, 2019
Overall 5food 5service 5ambience 5

Perfect Pre Beacon Show dinner and drinks loved it!!! Just two blocks from the theater. Staff was impressive considering the huge crowd, everybody thought the experience was exceptional.

P
Charleston
9 reviews
Dined on October 3, 2019
Overall 4food 4service 4ambience 4

Great location, creative food, good service. However, overpriced

KD
New York Area
2 reviews
Dined on September 28, 2019
Overall 5food 4service 4ambience 4

Food was season well. We all got the special running around $32 a plate for chicken and noddles. Which to me was pricey but a big portion.

OT
New York Area
11 reviews
Dined on September 23, 2019
Overall 5food 5service 5ambience 5

All great thansk

NC
Columbus
27 reviews
Dined on September 21, 2019
Overall 4food 5service 4ambience 4

The food was great as usual. The Farfalle al Limoncello was excellent but our table was terrible, even though we had a reservation. The hostess first pointed to the first table in the door right next to the hostess stand. There were other tables visible so I asked if we could be seated at a table in a less busy area. She proceeded to seat us at a table in front of another table which meant the servers had to literally reach over us and our table to serve the table behind us because that table was in a corner up against the window. This is the second Serafina’s that I have dined at and the tables at both were so crowded together that it made dining uncomfortable.

CL
New York Area
2 reviews
Dined on September 20, 2019
Overall 1food 1service 3ambience 4

At 7:30 on a Friday evening they were already out of a menu item (lasagna). The veal chop special was over cooked, dry and was hard. Couldn’t tell if it was veal or pork. Pretty sad. Appetizers could have used a little salt and pepper. One of the worst meals I ever had. Had to purchase a side of al dente pasta and requested extra sauce which never arrived. For medical reasons my food has to be wet and moist not dry. Worst meal

NK
New York Area
1 review
Dined on September 20, 2019
Overall 5food 5service 5ambience 5

Great food!

CK
New York Area
3 reviews
Dined on September 16, 2019
Overall 5food 5service 5ambience 5

We went on a Monday evening and sat at a table outside. Everything was perfect!

t
New York Area
4 reviews
Dined on September 7, 2019
Overall 5food 4service 5ambience 5

We enjoyed our dinner at Serafina. The service was excellent, my dish was very good and we were quite happy.

DS
New York Area
33 reviews
Dined on September 6, 2019
Overall 4food 4service 4ambience 4

Great casual Italian fare. The chicken salad was great. The only problem is that the noise level got worse as the evening went on - I asked them to turn the music down, which they did, but the more crowded the place got the more noisy it became. I guess there is little they can do about it - if you really want quiet, go early.

g
New York Area
185 reviews
Dined on September 2, 2019
Overall 4food 3service 4ambience 4

The open sunny space and the pleasant servers made this Serafina location a nice place to be for brunch on a summer day. Food was acceptable -- a member of our party enjoyed the chicken panini, but brunch dishes needed improvement and should be plated with more care. Hope they begin to attend to the details.

SB
New York Area
1 review
Dined on August 28, 2019
Overall 5food 5service 5ambience 5

We all had pasta dish which was excellent, wonderful waiter and good outdoor dining

JW
1 review
Dined on August 14, 2019
Overall 4food 4service 3ambience 3

The food was innovative and delicious. I ordered a martini and got a very tatey lemon martini looking drink by accident. I took a sip, loved it and drank it, so interesting drinks as well. The decor could use a little updating but it still had a nice feel to it. Love having this dinning option close to where I live.

C
Chicago
8 reviews
Dined on August 13, 2019
Overall 3food 3service 2ambience 3

Not very nice place. Took my parents visiting from outta town, was so loud, service was terrible, and food mediocre. Don’t recommend.

B
New England
64 reviews
Dined on August 10, 2019
Overall 4food 4service 5ambience 5

Good food, and portions were just right. Service was also very good. Kept my water glass full throughout the evening.

OT
Los Angeles
2 reviews
Dined on August 5, 2019
Overall 5food 5service 5ambience 5

You guys can’t be beat. Food’s always good and sonis the atmosphere. You’re the Sarabeth’s if dinner.

JE
1 review
Dined on August 3, 2019
Overall 5food 5service 5ambience 5

Had a late lunch, early dinner after arriving in the city to celebrate a low-key bachelorette for my daughter with my other daughter, my sister, and her daughter. Enjoyed Signature cocktails and a delicious meal. Service was attentive.

a
New York Area
33 reviews
Dined on August 1, 2019
Overall 5food 5service 5ambience 5

Always reliably good food and great service. We come here at least several times per month. The prices are a little high but we get that it’s UWS so nothing is cheap. We do appreciate the nice experience we have every time and find it’s worth it.

a
New York Area
1 review
Dined on July 30, 2019
Overall 3food 3service 3ambience 1

The manager was arrogant, rude and unprofessional. The fabric on the banquettes is filthy dirty and the seats are lumpy and the seat cover is split open and uncomfortable to sit on, especially if you are wearing something short or delicate. The service is on the level of a diner. They cannot make any adjustments to the dishes, as the waiter told us, they have too many people to serve. Constantly leaning over people and pouring water into the glasses and disturbing everyone. Their Upper Eastside location seems to be better managed.

AV
1 review
Dined on July 21, 2019
Overall 4food 4service 4ambience 4

The food was amazing. The drinks were a little bit expensive!

OT
1 review
Dined on July 18, 2019
Overall 4food 4service 5ambience 5

Bueno, bonito y barato

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JM
New York Area
3 reviews
Dined on July 14, 2019
Overall 4food 5service 5ambience 4

Serafina Upper West is a restaurant I will visit again with friends and family. Our drinks were tasty, the food choices were excellent, and the pasta was al dente.

Our table servers and bus staff were friendly and attentive.

Thank you,
Julian

OT
New York Area
1 review
Dined on July 14, 2019
Overall 5food 5service 4ambience 5

A brunch Sunday brunch! Not at all crowded. We sat outside and had a lovely meal for under $20.

b
New York Area
18 reviews
Dined on July 12, 2019
Overall 2food 3service 3ambience 1

The food was okay but there are certainly many better options in the same neighborhood for Italian fare. The noise level in the dining room was very high. It's a family friendly place so I can accept the young boy throwing his shoe and having it hit the floor repeatedly but the door between the dining room and the outside dining area slammed shut over and over and over as the wait staff moved between the two areas. Extraordinary that they don't see this as a problem. My first and last visit to Serafina.

B
New York Area
23 reviews
Dined on July 10, 2019
Overall 3food 4service 2ambience 3

This would have been a 4 star review if our waiter didn’t say ‘no’ to most of my requests which were not outlandish! Having made lifestyle changes hibby and dont eat the same as we used to but our alcohol is never shy and our bill always healthy. We shared pasta appy and a fish. Asked to split it in kitchen— no- asked for lentils instead of mashed- no. Charged me for side lentils while substituting spinach for mashed. My feeling to bulk up bill. Lentils were excellent and so was other stuff. Friends ended up joining and ordered pizza. We were not cheap but our waiter was.

OT
New York Area
1 review
Dined on July 9, 2019
Overall 2food 4service 1ambience 4

Food was good. It oddly took forever for drinks to be served multiple times even though restaurant wasn’t busy. Not sure if waiter was short staffed. It also seemed like waitstaff was more concerned with turning over tables, even though restaurant wasn’t busy or had people waiting.

OT
New York Area
1 review
Dined on July 9, 2019
Overall 5food 5service 4ambience 5

Birthday celebration and dinner pre- concert at Beacon Theatre.

OK
New York Area
4 reviews
Dined on July 9, 2019
Overall 4food 5service 2ambience 5

Food and atmosphere were great. Terrible waiter service, but on the flip side we didn’t feel rushed.

JT
New York Area
1 review
Dined on July 9, 2019
Overall 5food 5service 5ambience 5

Pre concert

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D
Glasgow
29 reviews
Dined on July 4, 2019
Overall 3food 3service 4ambience 4

The menu and food were fine (average), service friendly, portions enormous (way too big). A good everyday place, but nothing special.

f
New York Area
20 reviews
Dined on July 1, 2019
Overall 3food 2service 3ambience 3

Too expensive for mediocre food.

GA
1 review
Dined on June 30, 2019
Overall 3food 3service 3ambience 4

The food was OK. The service felt rushed and restaurant was not full.

MM
New York Area
10 reviews
Dined on June 30, 2019
Overall 5food 5service 5ambience 5

Best UWS place for brunch. Great service, pleasant setting, great meal!

S
New York Area
5 reviews
Dined on June 29, 2019
Overall 4food 5service 2ambience 3

Our waiter was strangely gruff and distant during the entire meal. I wonder if he had just received terrible news? He was visibly impatient when a member of our party of 4 needed a minute to decide on a salad, and kept staring out the window even when taking our orders. I have been to Serafina Upper West several times before, and this is the first time I have seen such hostile service. I would recommend Serafina Upper West to a friend, but hope that this waiter is not assigned to your table. Very uncomfortable and difficult to enjoy a meal with such an open display of hostility, and it began immediately and not in response to anything our party said or did.