Serafina Meatpacking

4.1
362 reviews
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$31 to $50
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Italian
Located in the heart of the Meatpacking District only few steps from the Whitney Museum, Highline and Chelsea Market, Our guests feast on delicious Italian cuisine including Serafina’s signature thin crust pizzas, delicious pastas, fresh salads, sea food, burgers and meats.
Cozy atmosphere, full bar, 3 floors and an outdoor café offer excellent people watching on the neighborhood's classic cobblestone streets. It is also a favorite brunch destination.
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What 362 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.2
food
3.9
service
4.0
ambience
3.9
value
Noise · Moderate
62% of people would recommend it to a friend
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CD
New York Area
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 5

If you are looking for great pasta with a very good selection, you must go to Serafina. It was absolutely amazing and I can not wait to go back

e
New York Area
12 reviews
Dined on August 7, 2019
Overall 5food 5service 5ambience 5

Was wonderful for adults and children. Casual and relaxed atmosphere in the middle of everything. Fantastic homemade pasta.

OT
San Francisco
1 review
Dined on July 26, 2019
Overall 3food 5service 1ambience 4

Pretty fast service while busy but once it slowed down our waiter was no where to be found. The food was delicious

OT
New York Area
1 review
Dined on July 24, 2019
Overall 5food 5service 3ambience 5

Food was amazing. The table next to us was really loud and somewhat disturbing.

S
New York Area
49 reviews
Dined on July 13, 2019
Overall 2food 5service 1ambience 4

The food and drinks were outstanding. The service was horrific. We had 5 different servers throughout the meal. We waited 15 mins before I flagged the manager/hostess down to let her know that no one had taken our drink order yet. After that I had to ask for water and ice multiple times throughout the night. The waiter only checked in on us 1x. We ordered a bottle of wine and had to ask for an extra glass 3 times over 20 mins. Finally, we walked up to the bartender and asked for a 3rd glass.

I asked for ice 5 times throughout the night and on got it on the 3rd request. I gave up for a second glass of ice. They also didn’t refill our water glasses.

When we approached the hostess/manager at the end of the night about the horrible service. She asked us, “If it was so bad then why did you tip?” For reference, We normally tip 25-30% for great service as we know the wait staff live off tips so to “prove a point” we tipped 15%. But we didn’t want to impact their well being. Most of the staff kept disappearing to the bathroom on their phones. For the majority of the night.

The table next to us was complaining about the same thing. They waited 25 mins for a cappuccino at the end of their meal.

The waiter indicated they had computer issues but that shouldn’t have prevented them from checking in on us. I dine out at least 5x a week for client meals and meetings. This was by far the worst service I have ever experienced.

I had heard great things about Serafina so I was looking forward to it. But after that experience I won’t waste my time or money and will be sure to tell everyone I know to avoid the place. I couldn’t believe how little the manager cared about the customers and their satisfaction.

OT
London
3 reviews
Dined on July 10, 2019
Overall 4food 5service 5ambience 4

We were upstairs but it was really hard to keep a conversation. We literally had to scream if you wanted to be heard.

TG
Kansas City
31 reviews
Dined on July 5, 2019
Overall 4food 5service 5ambience 5

We enjoyed a nice lunch sitting outside watching people go about their day. The tuna burger was delicious and I would order it again. Good location in the district.

OT
New York Area
4 reviews
Dined on June 27, 2019
Overall 5food 5service 5ambience 5

Great service and thoroughly enjoyed the branzino

CM
San Francisco
1 review
Dined on June 23, 2019
Overall 1food 2service 1ambience 2

Service was awful. Food was just ok - the other Serafina locations are much better. Will never come back here.

WW
New York Area
1 review
Dined on June 23, 2019
Overall 4food 4service 4ambience 4

Nice restaurant. Definitely would go back. Great cover bringing kids.

OT
Los Angeles
14 reviews
Dined on June 22, 2019
Overall 1food 1service 1ambience 1

When your food arrives with little pieces of other food that clearly are not ingredients in the dish that you ordered, it doesn’t entice me to come back again to dine. Way overpriced too for unhygienic food.

N
New York Area
6 reviews
Dined on June 21, 2019
Overall 2food 3service 3ambience 5

The food was mediocre and our order was placed incorrectly. Not a huge issue or problem however our waiter left us for several minutes (15-20) with the desert menu and never came back to follow up. My mother’s veal was practically fat chops and my fathers eggplant looked like an appetizer. We were very disappointed since we do love this location however we will not be returning.

OT
New York Area
2 reviews
Dined on June 17, 2019
Overall 4food 4service 3ambience 5

Calamari is amazing, but I was slightly disappointed my bolognese sauce tasted more like tomato sauce. And service was veryyyy slow for a monday night.

S
Chicago
58 reviews
Dined on June 17, 2019
Overall 3food 3service 1ambience 3

We were disappointed in the service and one of the salads contained chicken that was inedible. Although it was not eaten and a complaint was made, the server failed to take it off our bill. Additionally, the server failed to mention that a gratuity was included in the bill, clearly intentional with the hope that I would not notice and add a tip. Not good for the reputation of the restaurant.

DE
New York Area
8 reviews
Dined on June 14, 2019
Overall 5food 5service 5ambience 5

We love the food and the service here. It is consistently delicious and the people are always so friendly. I highly recommend this restaurant.

OT
1 review
Dined on June 8, 2019
Overall 5food 5service 5ambience 5

Great food & great music!

SJ
1 review
Dined on June 8, 2019
Overall 5food 5service 5ambience 5

Nice place to kick start date night! Meatpacking section of NYC.

a
New York Area
1 review
Dined on June 8, 2019
Overall 4food 4service 4ambience 4

We were looking for a unique location that had some vegan options for one member of our party. Everything was great food was hot and delicious, service was great and location perfect.

L
Washington DC
2 reviews
Dined on June 8, 2019
Overall 1food 1service 1ambience 2

Not a very good place!!! Overrated. Tourist trap.

ET
Miami
1 review
Dined on June 6, 2019
Overall 3food 2service 3ambience 4

The clams were bad and service wasn’t the best.

l
New York Area
27 reviews
Dined on June 1, 2019
Overall 5food 5service 5ambience 5

We sat outside on a beautiful Saturday. I was there last weekend an enjoyed the food and people watching. This will be one of my favorite places downtown.

w
London
28 reviews
Dined on May 30, 2019
Overall 4food 4service 3ambience 4

Food and atmosphere we're good; just be sure to double-confirm your check's amount—our server added $10 for no apparent reason.

MG
New York Area
1 review
Dined on May 25, 2019
Overall 4food 3service 4ambience 4

Too expensive for the food. The linguine alla vongole needed garlic.

OT
New York Area
2 reviews
Dined on May 25, 2019
Overall 1food 1service 2ambience 2

Private messaged Serafina!

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OT
New York Area
43 reviews
Dined on May 19, 2019
Overall 2food 1service 3ambience 2

I was surprised at how mediocre the food was compared to the other locations. I also found the restaurant to be quite dirty.

OT
New York Area
5 reviews
Dined on May 19, 2019
Overall 1food 2service 1ambience 2

Terribly Understaffed

MC
New York Area
4 reviews
Dined on May 17, 2019
Overall 1food 3service 1ambience 1

Horrible dinner experience. The hostess (lady w/ black curly hair) ignored us repeatedly and was extremely rude (yelling) to one of the waiters who was trying to prepare us a table after noticing how long we had been waiting. She not only yelled at the waiter in front of everyone but gave the table to another party that arrived after us. After finally sitting, the waitress took our orders & we never heard from her again. There are too many wonderful restaurants in NYC to ever eat here again. Sorry, but you definitely don't live up to all the hype. The hostess should be FIRED and the waiter promoted.

OT
New York Area
5 reviews
Dined on May 16, 2019
Overall 1food 1service 1ambience 2

I reserved for my wedding anniversary with my husband. I asked outside seats but when I arrived there, there's no seat outside so I had to wait. And foods is normal but very expensive. There's no value to come back.

OT
New York Area
4 reviews
Dined on May 12, 2019
Overall 3food 1service 2ambience 3

Food came out cold. The food wasn’t worth the price and don’t order the ricotta pancakes. They’re dry and taste like a scone.

KS
Philadelphia
1 review
Dined on May 11, 2019
Overall 3food 3service 3ambience 2

Not bad if you can sit outside or if you just want to grab a drink. There’s just something very impersonal about this place.

OT
New York Area
5 reviews
Dined on May 4, 2019
Overall 2food 2service 2ambience 3

Ok place to stop by for easy and good food.

EK
New York Area
10 reviews
Dined on May 3, 2019
Overall 4food 5service 4ambience 3

While the food was delicious and the service was good, we were seated on the second floor which was very dark, crowded, and extremely loud and hot. Luckily we were seated near a window which we opened to help with the heat.

F
Minneapolis
64 reviews
Dined on April 28, 2019
Overall 4food 4service 4ambience 3

Breakfast portions were a little small, but still filling. Food quality was good and service was attentive. Dining room a little smaller.

AL
Philadelphia
1 review
Dined on April 22, 2019
Overall 4food 4service 5ambience 3

The appetizers and wine were good, but the restaurant is small and stunk of dirty dish rags and bleach so strongly that we had to leave and find another restaurant for dinner.

RM
Philadelphia
10 reviews
Dined on April 20, 2019
Overall 3food 5service 4ambience 2

The website says this restaurant has a gluten menu and has many gluten free options. No gluten free bread or bagels. Only gluten free pasta. Can here for brunch, unfortunately I didn’t want pasta for brunch. The upstairs restaurant in the Meatpacking district smelled of bleach and dead animals. Not coming back.

OT
New York Area
1 review
Dined on April 13, 2019
Overall 5food 5service 5ambience 5

Gus the waiter was great

LN
New York Area
13 reviews
Dined on April 13, 2019
Overall 1food 1service 2ambience 2

Disappointed at the service and food received at this Serafina. The lady who sat us was rude and arrogant. After finally being seated outside near the door, the waitress service was average, and when the food came it was terrible. The pizza was cold and obviously cooked earlier in the day with a bunch of arugula thrown on the top. The veal was the worst we’ve ever received. It was thin and over cooked and obviously reheated before coming to our table. The vegetables were old and soft, again obviously reheated and tasted terrible. The only good thing about this experience was the wine. Do not recommend. Will never be back.

AP
New York Area
1 review
Dined on April 12, 2019
Overall 2food 1service 2ambience 1

Seemed like fast food (lacked freshness) very dark and cramped restaurant. Very disappointing and i’ve Been regular customer for years at other Serafina locations.

n
New York Area
1 review
Dined on April 7, 2019
Overall 2food 1service 1ambience 2

Food wasn’t fresh. It came out in 5 minutes after ordering and the eggs weren’t hot. Disappointing for the price.

F
New York Area
8 reviews
Dined on April 6, 2019
Overall 3food 2service 4ambience 4

Mediocre food, awful bread choice for avocado toast. No coffee refills. Overcooked egg. Marked not to go again.

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