Serafina - La Concha

4.4
478 Reviews
$50 and over
Italian
Authentic Northern Italian cuisine with a New York flair

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
  • Diner temperature check required
  • Contact tracing information collected
What 478 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
food
4.3
service
4.4
ambience
4.1
value
Noise · Moderate
83% of people would recommend it to a friend
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AR
AlexanderR
1 review
Dined 3 days ago
Overall5food5service5ambience5

Amazing, place great customer service and food was bomb. Really recommend this place next time I visit PR will be visiting again.

CG
CarrieG
1 review
Dined 4 days ago
Overall4food5service5ambience4

Ahi tuna was fabulous but 21 dollars for a small appetizer. They charged me a huge service fee and waited for me to add tip as well; 2 salads, one minus the chicken, 2 glasses of wine and ahi tuna for 150. For 2

BB
vipBrandonB
Washington DC
1 review
Dined 5 days ago
Overall4food5service4ambience5

The seafood pasta was amazing! Will be back for more of that

S
Sayde
Chicago
1 review
Dined 6 days ago
Overall3food5service1ambience4

Everyone I've traveled to Condado I always stop at Serafinas. The food is great, the location and ambiance is perfect, however on this trip it wasn't great. My friend was visiting for the first time the server took our order, the appetizers and drinks were fine, but when we put our food order in somehow he placed my food and not my friends. He then comes come to table and tell us he forgot and was going to try and rush his medium rare steak out ASAP. 15 minutes later my food was cold and he had a rare steak. I was disappointed for both of us, I hyped the place up and it wasn't what he and I expected.

OT
vipOpenTable Diner
New York Area
2 reviews
Dined 6 days ago
Overall4food5service5ambience2

Food and service are always good. The music is too loud inside. If you’re trying to have a conversation you’ll be screaming at each other. Otherwise, 2 thumbs up.

OT
OpenTable Diner
1 review
Dined on April 8, 2021
Overall5food5service5ambience5

Wonderful ambience, drinks and solid food. Best diner experience yet in Puerto Rico! Would love to go again

OT
OpenTable Diner
1 review
Dined on April 8, 2021
Overall5food5service5ambience5

We had terrific service, fun atmosphere and yummy food and drinks. Highly recommend!

MS
MrSavage
Atlanta
1 review
Dined on April 6, 2021
Overall5food5service4ambience5

Great food and environment for special and casual occasions. Slower service due to high traffic, but food is well worth the wait.

EL
vipELGigante
Charlotte
20 reviews
Dined on April 5, 2021
Overall4food4service4ambience2

Italian food in a club atmosphere.

OT
vipOpenTable Diner
London
1 review
Dined on April 2, 2021
Overall2food1service3ambience1

The food/ drinks are overrated and pricy for the quality. The atmosphere is nice on the patio only, while indoors it is very noisy with loud music.

OT
OpenTable Diner
Chicago
1 review
Dined on March 31, 2021
Overall5food5service5ambience5

Best food, best drinks we had in San Juan. We were a family party of three and shared dishes - each of which was perfectly done and tasted great.

OT
OpenTable Diner
New York Area
2 reviews
Dined on March 30, 2021
Overall5food5service5ambience5

Everything we ate was made perfectly! We just wished they had more than one dessert option that night.

HP
HPMESQ
New York Area
2 reviews
Dined on March 28, 2021
Overall4food5service5ambience5

I’ve been to many Serafin’s restaurants throughout the US and this one is absolutely fantastic! Food, service and ambiance all on point, and this coming from a picky NYer! Thank you!

AB
AlexisB
Atlanta
4 reviews
Dined on March 26, 2021
Overall5food4service5ambience5

Everything was wonderful! Great service. Pizza is ok not the best. Everything else was amazing

OT
OpenTable Diner
Minneapolis
2 reviews
Dined on March 24, 2021
Overall5food5service4ambience5

Delicious pizza and pasta and the atmosphere was great.

MK
MattK
Miami
1 review
Dined on March 21, 2021
Overall4food4service5ambience5

Good people good food + festive atmosphere. Highly recommend.

M
Mitch
Caribbean
15 reviews
Dined on March 21, 2021
Overall3food3service4ambience4

The service was great and the ambiance fun (lots of people watching). Food was just “ok” and a bit pricey.

JA
JudyA
Philadelphia
1 review
Dined on March 16, 2021
Overall5food5service4ambience4

The Host was awesome!! I was in line but had a reservation (someone told me I still had to b in line) the host came around and as soon as I told him we had a reservation he took us right in!! Food and cocktails were delicious!! Great experience. Next time we’re in Puerto Rico we’ll go back !!!

OT
OpenTable Diner
New York Area
5 reviews
Dined on March 16, 2021
Overall5food5service5ambience5

Amazing food, great music, great drinks, great customer service and good prices. Will go the the NYC one when I get back home.

OT
OpenTable Diner
Tampa
2 reviews
Dined on March 15, 2021
Overall5food5service5ambience5

Excellent service, amazing food. Definite stop

MA
MAyala
1 review
Dined on March 14, 2021
Overall3food3service3ambience2

Serafina is a beautiful restaurant. The ambiance and decoration indoors and outdoors is great. I did not love the music choice when we went for brunch but the food is good as well as the service.

OT
vipOpenTable Diner
Washington DC
1 review
Dined on March 13, 2021
Overall1food1service1ambience3

Horrible experience!!! Which is very unfortunate because we had heard so many great things about the place.

We were seated right away and then had to wait 1 hour for our food. Mind you the meal was only one omelette, French toast and steak (med) and eggs. As we waited several people who arrived after us (to include friends) were severed before us. We requested to see a manager FIVE times!!! Our server just kept saying it’s coming - it’s coming! After waiting for 1 hour and 10 mins out food finally came. ALL OF THE FOOD WAS COLD!! You could tell the food had been sitting somewhere for a minute. We then requested a manager for the SIXTH TIME! Finally fed up we decided to leave the food and take our business elsewhere. Ironically as we were walking out the manager appeared from no where. Horrible experience and we lost a hour out of our day for this experience. I’m hoping this is not their standard — but i was truly disappointed.

J
Jacob
New York Area
7 reviews
Dined on March 6, 2021
Overall5food4service5ambience5

Always a great experience here. Food is great, service is great, atmosphere is great. I decided to try something new this time and wasn’t as impressed as I usually am. I ordered the carbonara and it was a bit heavy on the sauce, but it just might be my personal preference. Definitely coming back still!

KT
vipKimberlyT
New York Area
4 reviews
Dined on March 4, 2021
Overall3food4service4ambience5

Wonderful vibe, good food, pleasant staff.


Important to make reservations to avoid long wait in line.

OT
OpenTable Diner
New England
5 reviews
Dined on March 4, 2021
Overall1food3service2ambience1

Are inside... the air conditioning was on FULL BLAST and had to leave at our apps because they wouldn’t turn it down and we had goosebumps and were shivering. Do not recommend

PH
PeterH
Caribbean
5 reviews
Dined on March 3, 2021
Overall5food5service5ambience5

Primo service. Appropriate timing for a tasty business lunch

OT
OpenTable Diner
Memphis/West TN
11 reviews
Dined on March 1, 2021
Overall5food4service5ambience5

Great people watching restaurant. Food was good. I would go back again.

D
vipDave
Caribbean
2 reviews
Dined on February 28, 2021
Overall5food5service5ambience5

The best burger in San Juan

LF
LFHR
Houston
4 reviews
Dined on February 27, 2021
Overall5food5service5ambience5

Great Service. Great for lunch/brunch.

OT
OpenTable Diner
New York Area
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

This was the best Valentine’s Day experience I’ve had and the service was fat and the food was soooo good

OT
OpenTable Diner
1 review
Dined on February 14, 2021
Overall2food1service3ambience3

Honestly, the service was great, but the food was extremely disappointing and mostly bad. Especially for its price. Overall, just not worth it and never going back.

NC
NotComingBack
1 review
Dined on February 14, 2021
Overall2food2service1ambience1

The music was so loud you could feel the booth move. Service was non existent.

RH
RaeH
Caribbean
1 review
Dined on February 10, 2021
Overall5food5service5ambience5

The service was AMAZING! I loved our waiter but forgot his name. The food was amazing and the drinks were sooo good.

OT
OpenTable Diner
Washington DC
1 review
Dined on February 8, 2021
Overall5food5service4ambience4

Had a good energetic feel and the food was great

YP
YssaP
New York Area
1 review
Dined on February 8, 2021
Overall2food1service4ambience3

Food was extremely salty had to send it back. Came back salty the second time. The waiter was nice though.
Not pleased overall.

OT
OpenTable Diner
1 review
Dined on February 7, 2021
Overall5food5service5ambience5

Excellent place to eat, to share with friends!!! Great service!!! *

OT
vipOpenTable Diner
New York Area
1 review
Dined on February 5, 2021
Overall1food1service1ambience1

If I could give zero stars I would.

It is our wedding anniversary. We had a reservation we made 2 days ago. We waited inside for 30 mins to get a table outside only to be told that our only options are either to leave or order indoors. We told them that we were told by a staff member that we can wait indoors until a table clears outdoors. The manager told us it was a mistake and he eventually asked for the bill for us to pay without us asking for it (telling us essentially that we needed to leave). He did not allow us to explain and was super stressed.

A really disappointing experience given that this is the 3rd time we try to simply have dinner at this place with no success.

They SERIOUSLY need staff training for better customer service.

We will never come back to this place.

P
Perez
1 review
Dined on February 4, 2021
Overall1food1service1ambience1

To be fair, we arrived 10 minutes late to our reservation at 8pm. We wait in the line for about 15 minutes. When we were to the frontline, it was 8:25 pm. I told the guy who controls the entrance we had a reservation at 8pm. In an arrogant manner he told us “it is imposible because we don’t do reservations at that late time”; so he did not know the restaurant do reservations at 8pm. I explained him we wait about 15 minutes in the line and again he told us “this is imposible because I was rounding all the time”. By the way, through this application I confirmed my assistance the same day. of our reservation. At the end he offered us to wait to check if there will be any seat available, but that he does not guarantee anything. Thus, we decided just to left.

In my opinion they were rough and arrogant; there are better manners. I’ll never return there.

KR
KathleenR
1 review
Dined on January 31, 2021
Overall5food5service5ambience5

We had a beautiful time ... food was delicious 🤤 and the service & wait staff was wonderful... definitely will be back

OT
OpenTable Diner
New York Area
1 review
Dined on January 31, 2021
Overall3food3service5ambience3

El servicio muy bueno

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FAQs

You can order delivery directly from Serafina - La Concha using the Order Online button. Serafina - La Concha also offers takeout which you can order by calling the restaurant at (787) 722-5050.

Serafina - La Concha is rated 4.4 stars by 478 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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