We didn’t have an attentive server at ALL. We waited a really long time to even place a drink order and he didn’t really check in on us at all! We drive out from EQ and were disappointed. Food at Serafina (like all of them in nyc) is always decent though.
apparently, the kitchen pre-cooks some of its pasta, but clearly not long enough. Our rigatoni was not even close to al dente. The bolognese that came with it however, was delicious. Order it with quick cooking spaghetti and it probably will be excellent.
Service was attentive; so much so that we felt rushed to order - food came out very quickly. We figured they were trying to turn tables for next patrons. But the restaurant completely emptied out as we ate - why the rush?
In a rush to catch the cross sound ferry, Serafina was quick and delicious. Left satisfied with plenty of time to get to Orient Point.
As usual the truffle pizza was fantastic as was the spinach salad with the warm goat cheese toasts!the only dissapointment was the rigatoni in bolegnese which was pretty bland and just not that exciting.......
We went there for the first time and had a great experience... The food and staff were excellent... we will be back...
The food was great, which it always is at Serafina. However, the service we had was terrible. After being seated, nobody came to our table for at least 10 minutes, by the time they got there we had to ask for water, and we ordered food and drinks all at once for fear that if we waited the waitress would never make it back to take the rest of the order. We had to ask for water refills several time from random waiters/waitresses that weren't ours because ours never came back. After we finished eating, we sat for 15 minutes with food untouched waiting for the waitress to clear our plates/offer desserts, the check, etc. We took the check, which since we had 7 people included a 20% gratuity that we wouldn't have otherwise given that high of a tip based on the service we received, and we had literally paid the check and were getting up to leave before the waitress finished clearing the table of the dirty plates.
Great spot. Bianca pizza and the truffle ravioli were outstanding. Service was attentive.
Have been here several times, this time less favorable. Food ok to good, not exceptional. Service mediocre. Music loud and not
appropriate dinner music, in the
past played better trendy Pandora
music. So this restaurant ok but
many other better choices.
What's the hype. This is just an average Italian restaurant that gets all the play. Great music, above average food , but the service was terrible. When asked if we wanted drinks the server said their were no limes. Our bus boy must have gone to the IGA next door because he found them. When we didn't order dinner on the fly our waitress was annoyed only to return in 2 minutes to ask us again what we wanted. Just curious, is it not customary to ask your patrons if they would like grated cheese in their pasta. Again the bus boy came to the rescue. And when my cappuccino came out cold the waitress put her hands around my cup and challenged my comment. There was a crash of dropped dishes behind us at one point and I can only I think it was our server who tripped on a a lime (lol). Much better places in East Hampton!
Our waiter Alex was great! The food was outstanding and service was great. We always have a wonderful meal here.