Serafina at The Time Hotel

4.6
669 Reviews
$31 to $50
Italian
Bringing authentic Italian fare to the heart of New York City, Serafina extended their famous eateries to the hip Time Hotel. This sanctuary set in the middle of boisterous Times Square next to Broadway hit The Book of Mormon was fashioned by renowned designer David Rockwell. The cozy ambiance combined with Serafina’s unbelievable thin crust pizza and homemade pastas, is the prefect refuge from the outside hustle and bustle.

Located in the heart of the Broadway Theater District, Serafina at The Time Hotel is the perfect pre or post show venue. International tourists, local business professionals and residents alike enjoy Serafina’s signature home comforts, upbeat environment and authentic Italian cuisine.
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
  • Diner temperature check required
  • Contact tracing information collected
  • Proof of vaccination required to dine indoors
What 669 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.3
service
4.4
ambience
4.2
value
Noise · Moderate
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OT
OpenTable Diner
New York Area
1 review
Dined on October 14, 2021
Overall5food5service5ambience5

Outstanding!!!! Referred by a couple of friendsđź’—đź’—

OT
OpenTable Diner
1 review
Dined on October 12, 2021
Overall1food5service1ambience5

Showed up for our 5pm reservation before our Broadway show. Got sat promptly. Our waiter came and to the table as we sat down and asked “what do you want?” without any introduction. We asked for sometimes since we had not been here before. He comes back 5-10 mins later and we ordered; drinks, appetizer and dinner. Received the appetizer promptly. It took drinks 20 more minutes to show up and dinner over and hour after we had finished our appetizers. Several attempts were made to get out waiters attention and we were completely ignored. Finally the bus staff came asked what was wrong and finally got our entrees and the check for us. Never saw our waiter again. Same thing happened to the family next to us. Will not return. So sad because the food was delicious.

m
vipmmflagg
Dallas
4 reviews
Dined on October 6, 2021
Overall5food4service5ambience4

The food was very, very good. However what made this experience stand out was our server, Gina. She was friendly and very attentive. Her food recommendations were spot on. By far the best food and service on this trip!

GS
GregoryS
1 review
Dined on September 23, 2021
Overall5food5service5ambience5

The food was excellent and the wait staff very attentive. We will definitely be back.

NZ
NathanZ
Washington DC
22 reviews
Dined on September 21, 2021
Overall5food5service5ambience5

The entire experience was fantastic. We had pre-show dinner plans and the food was excellent. Service was outstanding and it was the perfect start to a special evening. Thank goodness Broadway has reopened and we can enjoy fine dining again.

MH
MichelleH
New York Area
1 review
Dined on September 14, 2021
Overall5food4service5ambience4

waitress provided outstanding service, food was decently priced and had fair portions, I would definitely go again!

MG
MartiG
Philadelphia
2 reviews
Dined on September 1, 2021
Overall4food5service5ambience4

Good service, great food…so so atmosphere. But we chose this location for it’s proximity to St James Theatre, which was ideal. We had the calamari, Caesar salad and meatballs…all very good.

P
Paveluceta
New York Area
7 reviews
Dined on July 31, 2021
Overall4food4service4ambience4

El cafe expresĂł deben mejorarlo, no es digno de un restaurante italiano

Report
JD
JohnD
New York Area
4 reviews
Dined on July 30, 2021
Overall5food5service5ambience5

Restaurant was great! They presented us with champagne to celebrate our engagement.

RS
RosalinaS
1 review
Dined on July 17, 2021
Overall5food5service3ambience5

Overall the food and ambiance was great. One suggestion the bread should be bought to the table before the main entre aside from that the food was great.

OT
vipOpenTable Diner
New York Area
9 reviews
Dined on July 3, 2021
Overall4food4service3ambience5

It was a nice restaurant I have been to previous locations in the past. One of the male servers was very rude but everyone else was very nice. Food was good, drinks were strong.

OT
OpenTable Diner
Washington DC
1 review
Dined on June 23, 2021
Overall5food5service5ambience5

An overall great place to go

l
viplarryl
New York Area
10 reviews
Dined on June 11, 2021
Overall4food3service5ambience3

the management went to extremes to be sure that our party of 9 had a relaxing and enjoyable dinner. Our waitress, Veronica, did whatever was necessary to treat us as valued guests.

OT
OpenTable Diner
New York Area
7 reviews
Dined on May 20, 2021
Overall5food5service5ambience5

Love this restaurant . Everything is sooo good !!!

MS
MariaS
New York Area
1 review
Dined on April 6, 2021
Overall5food5service5ambience5

El mesero fue sĂşper amable, la comida riquĂ­sima como siempre.

Report
MM
MaggiM
New York Area
2 reviews
Dined on April 6, 2021
Overall4food4service5ambience4

We all enjoyed our food & wine very much. There were 2 vegetarians in our party & they had the Spaghetti squash main, which was excellent. Our waiter Oscar was brilliant, very attentive & polite at all times.

EG
EmmaGP
New York Area
1 review
Dined on April 3, 2021
Overall4food5service5ambience3

Excellent food. We were the only ones there and enjoyed fast service and a very quiet restaurant.

t
viptheatreguy
Philadelphia
6 reviews
Dined on March 5, 2021
Overall5food5service5ambience5

LOVE this restaurant. It’s not (just) for tourists. Excellent food. Superior service. And the decor is amazing

OT
OpenTable Diner
1 review
Dined on September 18, 2020
Overall5food5service5ambience5

food and service was perfect !

TK
vipTK719
New York Area
339 reviews
Dined on August 5, 2020
Overall5food5service5ambience5

I was so pleased to see that Serafina at the Time Hotel has opened for outdoor dining. I went for a late dinner, and enjoyed a most outstanding meal. I had the mista salad, the branzino with mashed potatoes, and the chocolate cake with ice cream for dessert. Everything was delicious and my server Gloria was simply glorious - she was so welcoming and made certain that my meal was perfect. I'll be going back very soon.

D
vipDiaz
Mexico City
6 reviews
Dined on March 10, 2020
Overall4food3service3ambience3

We went around 245 pm, and the restaurant was empty, more the reason to have excellent service, it was good but not great. They would not take the empty plates away and there was only 1 waiter around to ask for things.

MD
MelissaD
Orlando
26 reviews
Dined on March 9, 2020
Overall5food5service5ambience5

Excellent meal and service.

OT
vipOpenTable Diner
San Antonio
16 reviews
Dined on March 7, 2020
Overall3food3service3ambience1

Food was ok.

Atmosphere was over crowded. The chairs and tables were so close together that people were weighing in other peoples conversations

LD
vipLeeD
New York Area
34 reviews
Dined on March 6, 2020
Overall2food1service3ambience2

Sadly the food was nearly inedible. We have been to all the Serafina restaurants many times. It is hard to screw up pizza and pasta but they managed to it.

SP
vipSonjaP
New York Area
9 reviews
Dined on February 28, 2020
Overall2food2service3ambience2

Good for a quick bite before a show, but kind of crowded and loud. Ambiance not great.

MW
MikeyW
New York Area
2 reviews
Dined on February 23, 2020
Overall5food5service5ambience5

The food and service was amazing. Great drinks, appetizers, entrees and desserts.

LH
LisaH
New York Area
2 reviews
Dined on February 23, 2020
Overall2food2service2ambience2

This does not live up to serafinas other restaurants in any way. This is a hotel restaurant with hotel restaurant service and we were extremely disappointed with our meal. From seating to eating and leaving we were out in 25 minutes. It was not enjoyable at all

LF
vipLindaF
New York Area
68 reviews
Dined on February 19, 2020
Overall3food3service3ambience1

Convenient to theater. Food was average. Burrata salad had just burrata and smoked salmon no vegetables and the burrata was cold, burrata should be room temperature.
The room is dark and unappealing.

MB
MarkB
1 review
Dined on February 16, 2020
Overall5food4service5ambience4

Good food, fast and friendly service. The people who worked there were helpful in the selection of our dinner.

OT
OpenTable Diner
New York Area
1 review
Dined on February 16, 2020
Overall1food1service1ambience1

They were out of pancakes, French toast, bread.... only
Choices were eggs which were not prepared well. I will never go back and would not recommend it.

OT
OpenTable Diner
New York Area
2 reviews
Dined on February 15, 2020
Overall5food5service5ambience5

We enjoyed our meal and the service was very good. I would highly recommend this location and plan to return soon.

O
vipOnesar
Cincinnati
170 reviews
Dined on February 15, 2020
Overall5food5service4ambience4

server was patient as we had a few requests. Great spot tucked in the theatre district! nice ambiance, food is really tasty and comes out quickly. Our table of three (3) had a few pastas ( homemade in house ) that were delicious and plentiful.. the other had Branzino which was very good.
On another night, I ordered the arugula shrimp salad w/cannelini beans in a vinaigrette which was AMAZING!! my moth waters thinking about it... !

OT
OpenTable Diner
1 review
Dined on February 14, 2020
Overall5food5service5ambience5

So fabulous. The food amazing. Service over the top great.

WG
WilliamG
New York Area
16 reviews
Dined on February 9, 2020
Overall5food5service5ambience5

A good place to go before theater. Small washrooms which create lines.

OT
OpenTable Diner
1 review
Dined on February 8, 2020
Overall4food5service3ambience5

Waiters failed to ever check up on us because we “looked young” I guess? Had to ask ourselves to order drinks, even to get water refilled. Asked for the complementary bread they gave to all the tables except ours, we never ended up receiving it. We did tell them we had to get somewhere so they brought the food out very quickly which was nice but that’s on part of the kitchen staff not the waiters.

OT
OpenTable Diner
New York Area
2 reviews
Dined on February 8, 2020
Overall5food5service5ambience5

It was very intimate and great service. Will return to restaurant again in the near future.

GT
vipGTGT
New York Area
7 reviews
Dined on February 8, 2020
Overall5food5service5ambience4

We love coming here before a broadway show

r
roys
New York Area
21 reviews
Dined on February 8, 2020
Overall5food5service5ambience5

Great service and exceptional ambiance!

SG
vipStacyG
New York Area
2 reviews
Dined on February 8, 2020
Overall4food5service5ambience4

I said it was my anniversary it it was not acknowledged

OT
vipOpenTable Diner
New York Area
23 reviews
Dined on February 5, 2020
Overall3food3service4ambience3

Overall okay meal. Nothing special. Would rather spend my money at a better Italian place.

FAQs

You can order delivery directly from Serafina at The Time Hotel using the Order Online button. Serafina at The Time Hotel also offers delivery in partnership with Uber Eats. Serafina at The Time Hotel also offers takeout which you can order by calling the restaurant at (212) 247-1000.

Serafina at The Time Hotel is rated 4.6 stars by 669 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.