Serafina at The Time Hotel

4.4
684 Reviews
$31 to $50
Italian

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Pre/post Theatre
Bringing authentic Italian fare to the heart of New York City, Serafina extended their famous eateries to the hip Time Hotel. This sanctuary set in the middle of boisterous Times Square next to Broadway hit The Book of Mormon was fashioned by renowned designer David Rockwell. The cozy ambiance combined with Serafina’s unbelievable thin crust pizza and homemade pastas, is the prefect refuge from the outside hustle and bustle.

Located in the heart of the Broadway Theater District, Serafina at The Time Hotel is the perfect pre or post show venue. International tourists, local business professionals and residents alike enjoy Serafina’s signature home comforts, upbeat environment and authentic Italian cuisine.
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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
  • Diner temperature check required
  • Contact tracing information collected
  • Proof of vaccination required to dine indoors
What 684 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.3
food
4.1
service
4.1
ambience
3.9
value
Noise · Moderate
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noname
Atlantic City
3 reviews
Dined 4 days ago
Overall4food4service3ambience3

The food was good, but the service was too slow for nyc. My wine came in filthy glass, but they were very apologetic and the server was kind. The restaurant can use updating. Pizza was delicious

TS
TaraS
1 review
Dined 6 days ago
Overall1food1service1ambience1

Server totally forgot about us. We watched people come and go while we sat with our drinks. No bread until we asked. No salads until we reminded him. No explanations. No apologies. Food was mediocre at best.

A
vipAnna
Las Vegas
40 reviews
Dined 6 days ago
Overall4food4service4ambience4

Enjoyed our lunch. We had the chicken parmigiana which we shared because it’s quite a generous portion.
It was a perfect upscale casual lunch experience.

s
stella
San Diego
3 reviews
Dined on November 23, 2021
Overall5food5service5ambience5

The service was fast and professional
Food was terrific..and prices were very reasonable..we had two teens with us and they were very happy!

NS
NSGCT
New York Area
3 reviews
Dined on November 22, 2021
Overall4food4service3ambience4

Nice food, pleasant service, but can be slow. Allow extra time if you are seeing a show.

OT
OpenTable Diner
1 review
Dined on November 14, 2021
Overall5food5service5ambience4

Dina was just the loveliest server! The lobster raviolis were delicious as was the Serafina pizza with black truffle. Don’t miss them! Our host (forgot his name, but he is from Barbados) was super nice too. For a NYC restaurant, I thought their prices were very fair.

G
Gloria
New York Area
2 reviews
Dined on November 14, 2021
Overall2food2service2ambience2

I was a little disappointed in my meal at Serafina. I had the spaghetti squash with vegetables and my guest had the gnocci. Neither meal was very tasty.

K
Kadi
New York Area
16 reviews
Dined on November 9, 2021
Overall4food3service3ambience4

I love the Serafina restaurants. And I fully appreciate the difficulties the service industry as a whole is having at the moment. Our server and the bussers were very pleasant, but service was a little slow. My meal was delicious, but the salad on my mother's dinner was so salty it was inedible. We chose this location because we were seeing a show next door and were able to get in and out on time, which I appreciated very much. You do pay the Times Square upcharge, though, for the convenience of dining in the heart of the theatre district.

F
Fashionista
Las Vegas
11 reviews
Dined on November 8, 2021
Overall5food5service5ambience5

Everything was beyond fabulous!!!

T
Tgruk
New York Area
1 review
Dined on November 7, 2021
Overall4food3service4ambience3

The food is hot or miss. Spinach and ricotta ravioli was very tasty but a rather small portion for dinner. The chicken park on the other hand was huge but I’ve had much better.

The bruschetta left a lot to be desired and the bread it was served in was stale. The tiramisu was delicious but overpriced as well Overall for the price, go elsewhere.

ML
MaryL
Chicago
23 reviews
Dined on November 6, 2021
Overall5food5service5ambience5

Very convenient for pre/post theater dining. Prices typical for NY but in general over priced for pasta and all sides are extra. Had to ask for bread and oil. Over excellent food. The lobster ravioli was delish!

O
vipOutstanding
Philadelphia
93 reviews
Dined on November 4, 2021
Overall5food5service5ambience5

Everything was absolutely delicious and the burratta app and burratta on the pizza were both amazing. I had the egg plan at my entree and that too was to die for. My daughter had a Caesar salad and filet mug on, both great. My husbands filet was great as well. My other two daughters had the gnocchi snd ravioli both in a tomato sauce and both loved their choices. One of my favorite stops when visiting Time Square. Although this trip we too a taxi from the flatiron district and it was worth it!

NZ
NathanZ
Washington DC
22 reviews
Dined on November 3, 2021
Overall5food5service5ambience5

Reservation was ready. Service was excellent. Food was delicious. Prices were reasonable. We thoroughly enjoyed it.

m
vipmaxd
New York Area
13 reviews
Dined on November 1, 2021
Overall3food3service2ambience3

They appeared to be short staffed, not uncommon these days. Since we were in no hurry it was okay and the staff was nice. Food was good, but it was served oddly and our table was tiny so not much room for anything.

OT
vipOpenTable Diner
New York Area
4 reviews
Dined on October 28, 2021
Overall4food5service5ambience5

Good food and service but overpriced

OT
OpenTable Diner
New York Area
1 review
Dined on October 14, 2021
Overall5food5service5ambience5

Outstanding!!!! Referred by a couple of friends💗💗

OT
OpenTable Diner
Kansas City
1 review
Dined on October 12, 2021
Overall1food5service1ambience5

Showed up for our 5pm reservation before our Broadway show. Got sat promptly. Our waiter came and to the table as we sat down and asked “what do you want?” without any introduction. We asked for sometimes since we had not been here before. He comes back 5-10 mins later and we ordered; drinks, appetizer and dinner. Received the appetizer promptly. It took drinks 20 more minutes to show up and dinner over and hour after we had finished our appetizers. Several attempts were made to get out waiters attention and we were completely ignored. Finally the bus staff came asked what was wrong and finally got our entrees and the check for us. Never saw our waiter again. Same thing happened to the family next to us. Will not return. So sad because the food was delicious.

m
vipmmflagg
Dallas
4 reviews
Dined on October 6, 2021
Overall5food4service5ambience4

The food was very, very good. However what made this experience stand out was our server, Gina. She was friendly and very attentive. Her food recommendations were spot on. By far the best food and service on this trip!

GS
GregoryS
1 review
Dined on September 23, 2021
Overall5food5service5ambience5

The food was excellent and the wait staff very attentive. We will definitely be back.

NZ
NathanZ
Washington DC
23 reviews
Dined on September 21, 2021
Overall5food5service5ambience5

The entire experience was fantastic. We had pre-show dinner plans and the food was excellent. Service was outstanding and it was the perfect start to a special evening. Thank goodness Broadway has reopened and we can enjoy fine dining again.

MH
MichelleH
New York Area
1 review
Dined on September 14, 2021
Overall5food4service5ambience4

waitress provided outstanding service, food was decently priced and had fair portions, I would definitely go again!

MG
MartiG
Philadelphia
4 reviews
Dined on September 1, 2021
Overall4food5service5ambience4

Good service, great food…so so atmosphere. But we chose this location for it’s proximity to St James Theatre, which was ideal. We had the calamari, Caesar salad and meatballs…all very good.

P
Paveluceta
New York Area
7 reviews
Dined on July 31, 2021
Overall4food4service4ambience4

El cafe expresó deben mejorarlo, no es digno de un restaurante italiano

Report
JD
JohnD
New York Area
4 reviews
Dined on July 30, 2021
Overall5food5service5ambience5

Restaurant was great! They presented us with champagne to celebrate our engagement.

RS
RosalinaS
1 review
Dined on July 17, 2021
Overall5food5service3ambience5

Overall the food and ambiance was great. One suggestion the bread should be bought to the table before the main entre aside from that the food was great.

OT
vipOpenTable Diner
New York Area
10 reviews
Dined on July 3, 2021
Overall4food4service3ambience5

It was a nice restaurant I have been to previous locations in the past. One of the male servers was very rude but everyone else was very nice. Food was good, drinks were strong.

OT
OpenTable Diner
Washington DC
1 review
Dined on June 23, 2021
Overall5food5service5ambience5

An overall great place to go

l
viplarryl
New York Area
10 reviews
Dined on June 11, 2021
Overall4food3service5ambience3

the management went to extremes to be sure that our party of 9 had a relaxing and enjoyable dinner. Our waitress, Veronica, did whatever was necessary to treat us as valued guests.

OT
OpenTable Diner
New York Area
7 reviews
Dined on May 20, 2021
Overall5food5service5ambience5

Love this restaurant . Everything is sooo good !!!

MS
MariaS
New York Area
1 review
Dined on April 6, 2021
Overall5food5service5ambience5

El mesero fue súper amable, la comida riquísima como siempre.

Report
MM
MaggiM
New York Area
2 reviews
Dined on April 6, 2021
Overall4food4service5ambience4

We all enjoyed our food & wine very much. There were 2 vegetarians in our party & they had the Spaghetti squash main, which was excellent. Our waiter Oscar was brilliant, very attentive & polite at all times.

EG
EmmaGP
New York Area
1 review
Dined on April 3, 2021
Overall4food5service5ambience3

Excellent food. We were the only ones there and enjoyed fast service and a very quiet restaurant.

t
viptheatreguy
Philadelphia
6 reviews
Dined on March 5, 2021
Overall5food5service5ambience5

LOVE this restaurant. It’s not (just) for tourists. Excellent food. Superior service. And the decor is amazing

OT
OpenTable Diner
1 review
Dined on September 18, 2020
Overall5food5service5ambience5

food and service was perfect !

TK
vipTK719
New York Area
358 reviews
Dined on August 5, 2020
Overall5food5service5ambience5

I was so pleased to see that Serafina at the Time Hotel has opened for outdoor dining. I went for a late dinner, and enjoyed a most outstanding meal. I had the mista salad, the branzino with mashed potatoes, and the chocolate cake with ice cream for dessert. Everything was delicious and my server Gloria was simply glorious - she was so welcoming and made certain that my meal was perfect. I'll be going back very soon.

D
vipDiaz
Mexico City
6 reviews
Dined on March 10, 2020
Overall4food3service3ambience3

We went around 245 pm, and the restaurant was empty, more the reason to have excellent service, it was good but not great. They would not take the empty plates away and there was only 1 waiter around to ask for things.

MD
MelissaD
Orlando
26 reviews
Dined on March 9, 2020
Overall5food5service5ambience5

Excellent meal and service.

OT
vipOpenTable Diner
San Antonio
16 reviews
Dined on March 7, 2020
Overall3food3service3ambience1

Food was ok.

Atmosphere was over crowded. The chairs and tables were so close together that people were weighing in other peoples conversations

LD
vipLeeD
New York Area
34 reviews
Dined on March 6, 2020
Overall2food1service3ambience2

Sadly the food was nearly inedible. We have been to all the Serafina restaurants many times. It is hard to screw up pizza and pasta but they managed to it.

SP
vipSonjaP
New York Area
9 reviews
Dined on February 28, 2020
Overall2food2service3ambience2

Good for a quick bite before a show, but kind of crowded and loud. Ambiance not great.

FAQs

You can order delivery directly from Serafina at The Time Hotel using the Order Online button. Serafina at The Time Hotel also offers delivery in partnership with Uber Eats. Serafina at The Time Hotel also offers takeout which you can order by calling the restaurant at (212) 247-1000.

Serafina at The Time Hotel is rated 4.4 stars by 684 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.