Serafina at The Time Hotel

4.2
707 Reviews
$31 to $50
Italian
Bringing authentic Italian fare to the heart of New York City, Serafina extended their famous eateries to the hip Time Hotel. This sanctuary set in the middle of boisterous Times Square next to Broadway hit The Book of Mormon was fashioned by renowned designer David Rockwell. The cozy ambiance combined with Serafina’s unbelievable thin crust pizza and homemade pastas, is the prefect refuge from the outside hustle and bustle.

Located in the heart of the Broadway Theater District, Serafina at The Time Hotel is the perfect pre or post show venue. International tourists, local business professionals and residents alike enjoy Serafina’s signature home comforts, upbeat environment and authentic Italian cuisine.
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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
  • Diner temperature check required
  • Contact tracing information collected
  • Proof of vaccination required to dine indoors
What 707 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.2
food
4.1
service
4.0
ambience
3.8
value
Noise · Moderate
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AG
vipAGM2018
New York Area
38 reviews
Dined 3 days ago
Overall5food5service5ambience5

All of our entrees and appetizers were delicious. Beautiful presentation. Staff was friendly & efficient. We had excellent service. We’ll be back!

k
kathleenw
New York Area
1 review
Dined on January 9, 2022
Overall5food5service5ambience5

This was our first time here and it will not be the last. Food was beautifully presented and delicious. Service was timely and pleasant and the gentleman at the door was very pleasant and went out of his way to insure we had a great dinner. Thank you. Will definitely recommend to our friends!

RM
RachelM
New York Area
1 review
Dined on January 8, 2022
Overall5food5service5ambience5

Thank you for accommodating our change from 4 to 5 people.

T
Trevor
Philadelphia
1 review
Dined on January 8, 2022
Overall5food5service5ambience5

Never disappoints! Penne vodka & bruschetta are our favorites!

Report
JS
JoeS
New England
3 reviews
Dined on January 8, 2022
Overall5food5service5ambience4

The server was fantastic. The food was excellent, however I like my pasta cooked a little more than al dente.
It did say it on the menu.
Great restaurant

M
Michael
Cleveland
4 reviews
Dined on December 31, 2021
Overall5food5service5ambience5

New Year's Eve dinner, around the corner from Times Square. Friendly, welcoming service (Thank you, G L O R I A). By 8P it was very busy but the staff kept up and handled it well. The food is fresh and well prepared and the cocktails are great.

D
Dannyv
1 review
Dined on December 31, 2021
Overall4food5service5ambience4

Really really good food, nice place to be in. Price is reasonable

OT
OpenTable Diner
1 review
Dined on December 30, 2021
Overall5food4service5ambience4

Love the service . From the receptionist to our attender everyone was so polite and welcoming . The food was on point , very well made and tasty. Love the wine selections . Will definitely be back again .

OT
OpenTable Diner
Washington DC
1 review
Dined on December 30, 2021
Overall3food3service3ambience3

It was just good. We needed a nice place near the theater and it did the job, but I wouldn’t recommend it

OT
OpenTable Diner
1 review
Dined on December 25, 2021
Overall1food1service1ambience1

I know it was Christmas day but nobody could be arsed to do anything. Had to ask several times for missing drinks, missing food and gave up asking for black pepper!! Food was tasteless. Avoid this one and go to the seradina not in the hotel a few blocks away

OT
OpenTable Diner
Los Angeles
1 review
Dined on December 24, 2021
Overall1food5service1ambience1

Went for Christmas Eve, sat down and was given a dirty glass with lipstick all over it. Asked for a clean glass and was given one that was brown, as if soda was in it and it wasn’t washed. Finally got a clean glass after the 3rd try. Food was delicious, but we were checked on maybe once the entire time we were there. Had to ask for my water to be refilled multiple times. Not worth the price.

OT
OpenTable Diner
Manchester
4 reviews
Dined on December 20, 2021
Overall3food3service4ambience4

Little overpriced for quality of food.

SP
ScottP
1 review
Dined on December 19, 2021
Overall5food5service5ambience5

Perfect for seeing Chicago…literally across the street.

AC
vipAC22
New York Area
47 reviews
Dined on December 12, 2021
Overall3food3service3ambience4

Food was just ok. A bit bland. All Italian wines in the wine list were out. Waitress assured us the Malbec and other non-Italian wines were from Italy. We go to Serafina a lot, mostly other locations. This one wasn’t great.

CF
CharlieF
Orlando
8 reviews
Dined on December 9, 2021
Overall5food5service5ambience5

Outstanding food and service. Very friendly with excellent drinks. Great place to dine before a show.

OT
OpenTable Diner
New York Area
1 review
Dined on December 9, 2021
Overall4food5service3ambience5

The server we got was someone strange we were waiting there just sitting for about 15/20 minutes and when a waiter happened by to the table next to us my wife asked if he knew who will be working with us and he turned and said “yeah what do you want”we felt that was rude, he even riled up my very passive son. His presence to our table was intermittent and seemed to be annoyed by us asking for rounds of cocktails; my son went on to say we didn’t choose this for him as a career. We couldn’t comprehend why he seemed to be so mad to be working with us. We went to our show and long story short we will never go back there again. Not that location…

SO
SteveO
New York Area
1 review
Dined on December 7, 2021
Overall1food2service1ambience3

I have eaten at other locations many times. This is the worst experience I have had Serafina.

hamburger was ordered medium well. hamburger came out rare after 50 minutes.
Server was very good and understood. asked for check after 90 minutes because proper burger was still not there.

Will never return again. I intend to advise other locations that their reputation could be hindered by this location

PR
PatriciaR
New York Area
1 review
Dined on December 5, 2021
Overall5food5service5ambience5

A very pleasant experience and great food and service. I did not give higher score to value because I thought the extra charge to add shrimps to the penne a la vodka was outrageous.

a
anonymous
New York Area
1 review
Dined on December 5, 2021
Overall3food3service2ambience2

They don't have a brunch menu which is unheard of on a Sunday afternoon. They sat us at the smallest table that couldn't even fit our plates despite being empty. Will not be returning.

MM
MarcM
New York Area
18 reviews
Dined on December 4, 2021
Overall5food5service5ambience5

Family dinner post theater. Restaurant team was great and accommodating for adults and kids. Would highly recommend

JH
vipJessicaH
Orlando
8 reviews
Dined on December 3, 2021
Overall5food4service5ambience4

It’s been a while since I’ve been to Serafina’s. It’s lovely inside and great place to go with friends.

As for the food, good, fresh and tasty. It can get a bit loud but I was still able to have a conversation with my guest.

OT
OpenTable Diner
Washington DC
7 reviews
Dined on December 3, 2021
Overall4food3service4ambience3

Solid and consistent. Always Good for pre-theatre meal

n
noname
Atlantic City
3 reviews
Dined on November 28, 2021
Overall4food4service3ambience3

The food was good, but the service was too slow for nyc. My wine came in filthy glass, but they were very apologetic and the server was kind. The restaurant can use updating. Pizza was delicious

TS
TaraS
1 review
Dined on November 26, 2021
Overall1food1service1ambience1

Server totally forgot about us. We watched people come and go while we sat with our drinks. No bread until we asked. No salads until we reminded him. No explanations. No apologies. Food was mediocre at best.

A
vipAnna
Las Vegas
41 reviews
Dined on November 26, 2021
Overall4food4service4ambience4

Enjoyed our lunch. We had the chicken parmigiana which we shared because it’s quite a generous portion.
It was a perfect upscale casual lunch experience.

s
stella
San Diego
3 reviews
Dined on November 23, 2021
Overall5food5service5ambience5

The service was fast and professional
Food was terrific..and prices were very reasonable..we had two teens with us and they were very happy!

NS
NSGCT
New York Area
3 reviews
Dined on November 22, 2021
Overall4food4service3ambience4

Nice food, pleasant service, but can be slow. Allow extra time if you are seeing a show.

OT
OpenTable Diner
1 review
Dined on November 14, 2021
Overall5food5service5ambience4

Dina was just the loveliest server! The lobster raviolis were delicious as was the Serafina pizza with black truffle. Don’t miss them! Our host (forgot his name, but he is from Barbados) was super nice too. For a NYC restaurant, I thought their prices were very fair.

G
Gloria
New York Area
2 reviews
Dined on November 14, 2021
Overall2food2service2ambience2

I was a little disappointed in my meal at Serafina. I had the spaghetti squash with vegetables and my guest had the gnocci. Neither meal was very tasty.

K
Kadi
New York Area
16 reviews
Dined on November 9, 2021
Overall4food3service3ambience4

I love the Serafina restaurants. And I fully appreciate the difficulties the service industry as a whole is having at the moment. Our server and the bussers were very pleasant, but service was a little slow. My meal was delicious, but the salad on my mother's dinner was so salty it was inedible. We chose this location because we were seeing a show next door and were able to get in and out on time, which I appreciated very much. You do pay the Times Square upcharge, though, for the convenience of dining in the heart of the theatre district.

F
Fashionista
Las Vegas
11 reviews
Dined on November 8, 2021
Overall5food5service5ambience5

Everything was beyond fabulous!!!

T
Tgruk
New York Area
1 review
Dined on November 7, 2021
Overall4food3service4ambience3

The food is hot or miss. Spinach and ricotta ravioli was very tasty but a rather small portion for dinner. The chicken park on the other hand was huge but I’ve had much better.

The bruschetta left a lot to be desired and the bread it was served in was stale. The tiramisu was delicious but overpriced as well Overall for the price, go elsewhere.

ML
MaryL
Chicago
23 reviews
Dined on November 6, 2021
Overall5food5service5ambience5

Very convenient for pre/post theater dining. Prices typical for NY but in general over priced for pasta and all sides are extra. Had to ask for bread and oil. Over excellent food. The lobster ravioli was delish!

O
vipOutstanding
Philadelphia
93 reviews
Dined on November 4, 2021
Overall5food5service5ambience5

Everything was absolutely delicious and the burratta app and burratta on the pizza were both amazing. I had the egg plan at my entree and that too was to die for. My daughter had a Caesar salad and filet mug on, both great. My husbands filet was great as well. My other two daughters had the gnocchi snd ravioli both in a tomato sauce and both loved their choices. One of my favorite stops when visiting Time Square. Although this trip we too a taxi from the flatiron district and it was worth it!

NZ
NathanZ
Washington DC
24 reviews
Dined on November 3, 2021
Overall5food5service5ambience5

Reservation was ready. Service was excellent. Food was delicious. Prices were reasonable. We thoroughly enjoyed it.

m
vipmaxd
New York Area
14 reviews
Dined on November 1, 2021
Overall3food3service2ambience3

They appeared to be short staffed, not uncommon these days. Since we were in no hurry it was okay and the staff was nice. Food was good, but it was served oddly and our table was tiny so not much room for anything.

OT
vipOpenTable Diner
New York Area
4 reviews
Dined on October 28, 2021
Overall4food5service5ambience5

Good food and service but overpriced

OT
OpenTable Diner
New York Area
3 reviews
Dined on October 14, 2021
Overall5food5service5ambience5

Outstanding!!!! Referred by a couple of friends💗💗

OT
OpenTable Diner
Kansas City
1 review
Dined on October 12, 2021
Overall1food5service1ambience5

Showed up for our 5pm reservation before our Broadway show. Got sat promptly. Our waiter came and to the table as we sat down and asked “what do you want?” without any introduction. We asked for sometimes since we had not been here before. He comes back 5-10 mins later and we ordered; drinks, appetizer and dinner. Received the appetizer promptly. It took drinks 20 more minutes to show up and dinner over and hour after we had finished our appetizers. Several attempts were made to get out waiters attention and we were completely ignored. Finally the bus staff came asked what was wrong and finally got our entrees and the check for us. Never saw our waiter again. Same thing happened to the family next to us. Will not return. So sad because the food was delicious.

m
vipmmflagg
Dallas
6 reviews
Dined on October 6, 2021
Overall5food4service5ambience4

The food was very, very good. However what made this experience stand out was our server, Gina. She was friendly and very attentive. Her food recommendations were spot on. By far the best food and service on this trip!

FAQs

You can order delivery directly from Serafina at The Time Hotel using the Order Online button. Serafina at The Time Hotel also offers delivery in partnership with Uber Eats. Serafina at The Time Hotel also offers takeout which you can order by calling the restaurant at (212) 247-1000.

Serafina at The Time Hotel is rated 4.2 stars by 707 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.