Serafina at The Time Hotel

4.3
444 reviews
icon/ic_price_rangeCreated with Sketch.
$31 to $50
icon/ic_cuisineCreated with Sketch.
Italian
Bringing authentic Italian fare to the heart of New York City, Serafina extended their famous eateries to the hip Time Hotel. This sanctuary set in the middle of boisterous Times Square next to Broadway hit The Book of Mormon was fashioned by renowned designer David Rockwell. The cozy ambiance combined with Serafina’s unbelievable thin crust pizza and homemade pastas, is the prefect refuge from the outside hustle and bustle.

Located in the heart of the Broadway Theater District, Serafina at The Time Hotel is the perfect pre or post show venue. International tourists, local business professionals and residents alike enjoy Serafina’s signature home comforts, upbeat environment and authentic Italian cuisine.
icon/ic_private_diningCreated with Sketch.
Private dining
Dining Style
Casual Dining
icon/ic_cuisineCreated with Sketch.
Cuisines
Italian, Breakfast
icon/ic_clockCreated with Sketch.
Hours of operation
Breakfast: Daily: 7:00am - 11:00am; Lunch and Dinner: Daily: 11:00am - 12:00am; Brunch: Saturday - Sunday: 11:00am - 3:30pm
icon/ic_phoneCreated with Sketch.
Phone number
(212) 247-1000
icon/ic_new_windowCreated with Sketch.
icon/ic_paymentCreated with Sketch.
Payment options
AMEX, Diners Club, Discover, MasterCard, Visa
icon/ic_dress_codeCreated with Sketch.
Dress code
Smart Casual
icon/ic_cateringCreated with Sketch.
Catering
Off-site catering is available, please contact us for details.
icon/ic_neighborhoodCreated with Sketch.
icon/ic_cross_streetCreated with Sketch.
Cross street
Between Broadway and 8th Avenue
icon/ic_parking_detailsCreated with Sketch.
Parking details
A public lot is available across the street from the restaurant.
Additional
Banquet, Bar/Lounge, Full Bar, Gluten-free Menu, Late Night, Non-Smoking, Private Room, Weekend Brunch, Wheelchair Access, Wine

Private Dining

The Penthouse dining room is available for private parties for up to 35 guests for a seated dinner, up to 45 for cocktail reception. More options are available.

View Private Dining Details
What 444 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.1
service
3.9
ambience
3.9
value
Noise · Moderate
88% of people would recommend it to a friend
5
4
3
2
1
Sort by
Newest
Filters
C
1 review
Dined 4 days ago
Overall 1food 2service 2ambience 1

Ambiance is absolutely horrible. The noise and traffic from the kitchen is a total distraction. The kitchen door remained open (propped open or broken). The yellow seats in the restaurant were stained, the chairs were wobbly, and the bathroom in the hotel lobby was filthy (no toilet paper and garbage was overflowing). It felt like the entire place was dirty and run down. Service was fair and the food was just ok. Will not be back and will not recommend.

Report
Helpful
BT
1 review
Dined 6 days ago
Overall 4food 4service 5ambience 5

Severice was great!!! Food was good as well.
The only thing was that the prices on bill didn’t match the online menu prices.

Report
Helpful
FF
New York Area
5 reviews
Dined on December 1, 2018
Overall 3food 5service 2ambience 2

I'm always suspect when a restaurant is busy (pre-theater) and our server doesn't write down an order. My granddaughter and I wanted to split a salad - we ordered and got the wrong one. It was delicious and we ate it anyway, mostly because we were afraid we didn't have enough time to re-order and wait. The food was very good - the tap water had a funny taste to it, so we ended up ordering bottled.

Report
Helpful
KM
New York Area
2 reviews
Dined on December 1, 2018
Overall 5food 5service 5ambience 5

After many trips to NYC and sampling a variety of delicious Italian cuisine, I keep returning to my favorite ~ Serefina!

Report
Helpful
CM
Houston
7 reviews
Dined on November 30, 2018
Overall 5food 5service 5ambience 5

Fantastic fantastic fantastic

Report
Helpful
MR
New York Area
1 review
Dined on November 30, 2018
Overall 5food 5service 5ambience 5

Delicious pizza. We had Tartufo Nero and Italian Cheese (4 cheese) pizzas and they were both delicious. Would definitely return.

Report
Helpful
LG
New York Area
3 reviews
Dined on November 29, 2018
Overall 4food 4service 5ambience 4

This is a great spot for a quality meal, in a relaxed environment. Good service. the Grilled Tuna with mashed and spinach was delish, and cooked perfectly. The waitress struck just the right balance between been attentive without being intrusive.

Report
Helpful
EM
Los Angeles
1 review
Dined on November 28, 2018
Overall 5food 5service 5ambience 5

Our waitress was amazing with her recommendations and service! Food was delicious and portion sizes are truly normal for 1 person.

Report
Helpful
T
1 review
Dined on November 27, 2018
Overall 4food 3service 5ambience 3

we made a reservation for a pre theatre dinner that was also very close to the parking garage and the theatre itself. There where a good number of choices for pastas, meat and fish dishes. Our waitress was very attentive and the other staff personnel where courteous and helpful as well.

Report
Helpful
VI
Miami
193 reviews
Dined on November 24, 2018
Overall 4food 5service 5ambience 5

Serafina has great ambiance and fabulous food--still dream of the Regina Margerita Pizza. Its deliciously thin crust, fresh tomatoes and of course, the buffalo mozzarella had us returning a few nights later. Add to that the wine list, although pricey, had some great selections like a good Super Tuscan. Service was also very friendly and professional. We already returned once!

Report
Helpful
Z
New York Area
13 reviews
Dined on November 23, 2018
Overall 4food 5service 5ambience 4

Great food, service and busy place - bit noisy - but super location for all of Broadway! Would go again

Report
Helpful
SD
New York Area
2 reviews
Dined on November 22, 2018
Overall 5food 5service 5ambience 5

Loved it! Ambiance, excellent service, outstanding meal! AND my kids loved it too. Great find.

Report
Helpful
OT
Chicago
2 reviews
Dined on November 22, 2018
Overall 5food 5service 5ambience 4

Food was wonderful and service was outstanding! Would go back again!!

Report
Helpful
AK
1 review
Dined on November 18, 2018
Overall 4food 5service 4ambience 3

Food was very good, had lunch. Soup lobster bisque, and cream of broccoli excellent. Hamburg on bun done to perfection, yummy and fries too!!! More than enough food for on the go!! Shopping.....

Report
Helpful
M
1 review
Dined on November 16, 2018
Overall 4food 4service 4ambience 4

Food very delicious. Staff was friendly. Good place to have a conversation. The waitress was a little distracted but all in all the food was good

Report
Helpful
MK
Los Angeles
1 review
Dined on November 12, 2018
Overall 5food 5service 5ambience 5

We had a great dinner. The food was fantastic! I would recommend this restaurant to anyone who wants a good meal at a nice place!

Report
Helpful
OT
New Orleans
2 reviews
Dined on November 11, 2018
Overall 2food 2service 1ambience 3

Bought a bottle of wine and had to serve it to ourselves; appetizer never came; had to ask a few times for Salt; server disappeared after food came; pricey.

Report
Helpful
RR
Los Angeles
2 reviews
Dined on November 11, 2018
Overall 4food 4service 4ambience 3

Good food but overpriced.

Report
Helpful
d
New York Area
160 reviews
Dined on November 9, 2018
Overall 3food 3service 3ambience 2

I gave eaten at several Serafina locations and they are all good for a casual meal. As this location was directly across from the theater we were going to, it was a perfect choice. My salmon and lentil dish was very good.

Report
Helpful
JN
New York Area
34 reviews
Dined on November 8, 2018
Overall 5food 5service 5ambience 5

Jose was the best waiter ever. Extremely attentive and got us to the theatre on time!

Report
Helpful
RG
New York Area
21 reviews
Dined on November 8, 2018
Overall 5food 5service 5ambience 5

Diined before show Very fast attentive service
Good menu
One of the best cappuccinos

Report
Helpful
KE
New York Area
219 reviews
Dined on November 8, 2018
Overall 3food 4service 3ambience 3

I've been a fan of Serafina at the Time Hotel for years. They have very good food and a casual atmosphere. I really like their Vegetarian Platter. Unfortunately, they renovated and the acoustics are bad. The restaurant is extremely noisy during busy times like pre-theatre, and there's no quiet place to sit. Also, they removed their Apple Pie, which I loved, from the menu.

Report
Helpful
R
New York Area
2 reviews
Dined on November 8, 2018
Overall 2food 2service 3ambience 3

There was hair in my food and the kitchen was nice and replaced it as they should have but instead of comping the meal they gave a free dessert.

Report
Helpful
RM
Atlantic City
4 reviews
Dined on November 8, 2018
Overall 4food 4service 3ambience 3

Family friendly loved the family share pizza!!!

Report
Helpful
OT
New England
11 reviews
Dined on November 6, 2018
Overall 5food 5service 5ambience 4

Excellent waiter - thank you!

Report
Helpful
JY
New York Area
1 review
Dined on November 5, 2018
Overall 3food 4service 2ambience 3

The service was extremely disappointing. It took more than fifteen minutes for our waitress to appear and take our order. The restaurant was extremely empty and there was no reason for it to take this long. She incorrectly dealt with the tip - we were consequently charged $10 more than stated on the receipt. The food was good, but portions way too small for the amount you're paying. Dessert - profiteroles - was a highlight.

Report
Helpful
AK
1 review
Dined on November 3, 2018
Overall 5food 5service 3ambience 3

Amazing food. A little too noisy and service is very rushed.

Report
Helpful
RI
New England
11 reviews
Dined on November 2, 2018
Overall 5food 5service 5ambience 5

Had a wonderful dinner. We had never been to this specific Serafina. But as usual the food was great.

Report
Helpful
H
New York Area
2 reviews
Dined on October 31, 2018
Overall 4food 4service 4ambience 4

I love that we can always count on serafina for a relaxed ambiance and delicious italian food!

Report
Helpful
AK
1 review
Dined on October 24, 2018
Overall 4food 5service 3ambience 2

The food was excellent and prepared well. It was a little noisy where we were originally seated next to a large party but the hostess was amenable to changing our table to a less noisy area. The ambience was casual and because of the closeness of the tables still somewhat noisy after moving. I suspect it serves a pre-theater crowd gvrn the location.

Report
Helpful
OT
Palm Springs
9 reviews
Dined on October 20, 2018
Overall 2food 3service 1ambience 2

Entire dining experience over in 40 minutes! There was no opportunity to enjoy the meal as courses were being delivered on top of one another. Pastas were excellent. Salad was average. Very disappointing experience. Felt like we weren’t important as customers more that they just wanted to clear the table to fill it again. Restaurant was not packed. Perhaps this is why. Ambience was nothing special. Would not recommend nor will we return.

Report
Helpful
NR
New Orleans
1 review
Dined on October 10, 2018
Overall 4food 4service 5ambience 4

We were looking for a nice place to dine before the theatre. Close and convenient. Looked at reviews and decided to try. Reviews can be misleading and emotional. Here's the real scoop....food was very good. Wife had the Bass and I had the homemade Ravioli in Truffle sauce. We shared a Tiramisu for desert. Food and presentation was quite acceptable. Service, was excellent....ask for Oscar, he's great. I'm finding that some people who complain about poor service are usually the ones who not only have unrealistic expectations, but also a low tolerance for imperfection...they should get over themselves!
I recommend Serafina!!

Report
Helpful
S
Los Angeles
42 reviews
Dined on October 7, 2018
Overall 2food 3service 3ambience 3

We are from out of town and have eaten here several times in the past. I ordered the steak salad which I have had before. The portion was very small. I left the table hungry and it was not inexpensive. My husband is gluten free and we are used to paying more for the pasta but never $5.00. The most we have been charged is $3.00 in far more expensive establishments.















we are from out of town

Report
Helpful
OT
Baltimore
1 review
Dined on October 6, 2018
Overall 5food 5service 4ambience 5

The food was AMAZING

Report
Helpful
OT
Toronto
3 reviews
Dined on September 22, 2018
Overall 3food 2service 4ambience 4

Ideal location for dinner before a show. Service is fast and friendly. Food is average.

Report
Helpful
OT
1 review
Dined on September 15, 2018
Overall 4food 5service 3ambience 2

Service feels rushed and robotic.

Report
Helpful
C
Phoenix
22 reviews
Dined on September 14, 2018
Overall 3food 2service 5ambience 2

Our waiter was very attentive and service was great but the al dente pasta was hard and difficult to eat. The salmon was very dry. The noise level was ridiculous and we had a hard time carrying on a conversation.

Report
Helpful
M
New England
8 reviews
Dined on September 5, 2018
Overall 5food 5service 5ambience 4

We ate here prior to Broadway show. The location is great for a pre-dinner show. You can eat at your own pace, not rushed if time to kill or food out quick if you are running late. Food is quite tasty and restaurant clean.

Report
Helpful
J
Miami
1 review
Dined on August 24, 2018
Overall 5food 5service 5ambience 5

Much too noisy, making it difficult to converse. Otherwise, great

Report
Helpful
PK
1 review
Dined on August 18, 2018
Overall 5food 5service 5ambience 5

This is the second Serafina Restaurant I went to and they both were very friendly and good food....Our server was friendly and on top of everything....

Report
Helpful
1
2
3
12