Overall great experience!
SER Steak+Spirits is not too far away from being a 5 star restaurant, and, perhaps, just a few thoughtful steps will bring it there. It certainly has one of the best views in Dallas, and the menu is well-appointed for many palates, seeking a steak restaurant. It is an expensive restaurant, and the staff should be more cognizant that the food and service needs to match the prices. Service was adequate, at best. Initially, we were greeted by a young hostess, who, basically, ordered us to sit at the table, she decided we should occupy. The table she selected was right next to a family of 6 with an infant, and in front of this particular table was a group of 8 or more, boisterous celebrants. This group would have blocked our enjoyment of the great, scenic view and they were very noisy. When I objected to that choice of table, she did not wish to change it, even thought there were other, very acceptable tables available. Finally, she reluctantly agreed. Apparently, this interchange was noted by the individual, who was to be our waiter, and he greeted us quite icily at first. He slowly got better as the evening went on. Probably, this was because I engaged the manager in the situation. The drinks were great. I had a wedge salad, which was exceptionally disappointing, It was a small, thin wheel of lettuce, topped by very little. My wife feasted on a chilled seafood tower, which, she felt, was outstanding. I had a veal chopped and a baked potato casserole. Both were very good. We were not offered the option of having dessert. Clearly, more attention to detail and more rigorous standards for the service are in order to make this the steakhouse it should be.
Excellent service with a beautiful view of Dallas !!!
The food, service and view were outstanding! Would absolutely recommend to anyone wishing to have a great food experience while in Dallas!
Total perfection! From the moment we arrived the service was stellar. Great atmosphere and amazing service and food.
Great dinner. On 27th floor of the Anatole Hotel with great view. Our waitress Tabitha was one of the best restaurant waitstaff that I’ve ever been served by. I’ve eaten at a lot of great Dallas steakhouses and this one in now on my top. My steak was done perfect. Dinner was a great experience.
As always, the good and service was impeccable. We brought our 19-month old daughter this time and everyone was so kind. The staff was so accommodating, catering to her every need and even talking to her like she was an older child.
Love it- amazing live musician! Food was just outstanding! Highly recommend for date, special occasions or business
We chose "SER" for our granddaughters birthday, we were looking for a great view of the Dallas Skyline, great food and great service. We got it all at "SER".
We experienced a little trouble with the Hostess - I had requested window seating with a reservation for 4, never notified that might be a problem. When we arrived hostess tried to seat us at 4 top 1 row off the windows, and told us there were no 4 tops at the windows. We found that odd since there was one table set for 4 at the windows and one 4 top with 3 diners at the windows. A quick chat with the manager and problem solved, I'm sorry I didn't get this pleasant blonds' name because she handled the problem beautifully!!!!
Our server was outstanding!!! We had cocktails, wine, a couple of soda's, and latte….he served each round perfectly. As for dinner, grandkids wanted everything on the seafood tower for starters, it did not disappoint, from the oysters (our grandsons fav) to the lobsters, it was all tasty and beautifully presented. Also, it came with beautiful sauces perfect for each selection.
For our Entrees we had two Rib-Eyes, one filet and one Salmon. All were incredibly tasty, served hot with great sides.
They surprised us with an ice cream cake….lucky us, our granddaughter had just asked her mom for one for her upcoming birthday party. (Score one for the Grandparents!!)
So happy with our decision, even though we were there on Sunday evening, the vibe was fun, upbeat….Just perfect for us.
Good food but way overpriced. Nice menu options, varied availability
The food was fantastic and the view of Dallas was breathtaking on the 27th floor. Service & Staff was tops and very friendly! Highly recommended as one of the best restaurants in Dallas!!!
Our dinner was wonderful! The service was great and we enjoyed the live music while we ate. This is a special spot in Dallas.
It was my birthday!! Staff is always amazing! Food, and dessert A+!!!
Worst service, we sat at our table for 40 minutes without any service.
We had to stop one of the hostess just to get water. And it wasn't just our table, 5 other tables in our area had the same experience. Actually never got waited on, Jeff the sommelier served our entire meal. Would never recommend SER to anyone.
My wife and I went to the Anatole’s Ser Steak & Spirit restaurant for Valentine’s day. Since we had never been there, but to Nanna’s many times, I thought that we would give it a try. The dining experience can be described as going to a convention dinner. I understood going into this that this would be a very busy day for restaurants of this caliber and that I would have to have to practice a degree of patience.
To make room for the guest, additional tables were put into available spaces that would normally be used for other convention activities.
It was obvious that the wait staff where not those who normally worked in the restaurant but in a convention setting. Having them describe the menu items was the first hint and then as you observed how the courses were served. Now the wait staff did work hard, and I must commend them. Being a waiter at one time myself, I do understand. The highlight was watching a waiter carry a large baking sheet to deliver courses to three different tables. This was a tag team event because we never had a consistent waiter: The person who took our order was not the person who gave us the bill.
The desserts, petit fours, were ok but nothing to talk about. You could get them from your local grocery and then they were served buffet style. You also went and got your own coffee.
This is not what I expected for the price that I paid. Would I go back, not sure, but not during a holiday.
Food was horrible! Service was terrible! The waiter kept walking away in between questions about the menu. The busboy spilt the water on every cup he poured. Then the dinner came and every order was wrong. I would never go there again
Service was poor they took 40 minutes to get us a table and another hour to offer us the menu then another 40 minutes to bring us the food plus very pricey there’s several high end restaurants better than this I don’t recommend this restaurant to anyone for any occasion
The first time I was here I was absolutely blown away. The service was phenomenal, the view was great, and he ambience was unprecedented. I have told so many people to go here and bragged about how great of a restaurant this was.
The second time I came was for Valentine’s Day. I was VERY disappointed to the point where we almost got up and left.
We were stuck in a little back room that didn’t even seem to be a part of the venue. It was so quiet you could hear a pin drop. 3 of our 5 courses came out at the exact same time. They brought us red wine instead of champagne. They also brought me the wrong food for my entree and took another 20 minutes to bring me the correct food. After all was said and done, we waited another 20 minutes for our bill and another 10 for him to take our payment. We ended up spender $250 and I left very upset, especially for a romantic evening I tried to plan for us. Not to mention, your prices were doubled on Valentine’s Day which is illegal. My salmon I normally get is $40 (price is irrelevant) but tell me why it had doubled to $96 that night?
I hope his is just a mistake, but I am hesitant to ever come back.
This was an awful experience. 845 reservation for Valentine's Day. Arrived at 840. There were approximately 40 other parties waiting and someone commented they gave up waiting after restaurant was over an hour later than their reservation time. The restaurant overbooked the evening and the wait was beyond unreasonable. My date cried.
Went on Valentine’s Day. I think they were overwhelmed with the number of reservations. Service was extremely slow. Although, it was one price we didn’t receive our entire meal.
This place was absolutely horrible. I would never go back here again. The service was poor and the food was a complete disaster. We made reservations for Valentine’s Day and we were expecting the regular menu, instead they had a “special” menu that was not even posted on their website. I barely even touched any of the “5 courses” and we completely skipped out on dessert. I am so upset I wasted our time and money on such special occasion. Don’t waste your money or time. There are so many other great options for steakhouses in DFW.
We were sat 1:15hrs after our reservation. Reso at 8. Ate our dinner at 1030. Terrible.
Went here for Valentines Day dinner primarily for the view. The view was nice. The food was average... at best. The service staff were over worked and ill trained. The music was way too loud. The desert lounge was full of cheap treats you felt like came from Tom Thumb. Our total bill was well over $300 for two people with a moderately priced bottle of wine. Basically this restaurant is everything you’d expect from a restaurant in a chain hotel. Big mistake to go here on Valentines Day. I gave my wife a do over the next night.
Where to begin about this horrendous Valentine’s Day experience. 5 course meal that only served 4, because “we are out”. We arrived at 615pm and couples that arrived at 7pm received this missing course. Food was undercooked and flavorless. Our waiter Tony was kind and apologetic to us but that did not make up for the terrible food. This was a pre-set Valentine’s menu so food was made in assembly line fashion and came out in whatever fashion deemed quickest. Multiple complaints were registered around us, and two couples walked out of the restaurant. This seemed poorly managed and unprepared. As we were asked by staff, manager, and hostess how our meal was it was quite obvious they were unconcerned about our experience, they just continued to shepard us out the door to get the next unsuspecting door into our chairs. The only apology we received was from our valet who asked how the dinner was. After sharing my experience with my industry peers I was informed that this is not unusual. Not the meal we expected from an establishment linked to a Hilton.
Heard great things about this restaurant and I was honestly very disappointed. Went on Valentine's Day and was served with bread during the first 45mins there. We weren't even acknowledged nor did the waiter ever come and explain why things were taking long. I had to get up twice to see what was the problem. Finally, I just decided to get up and leave. I asked to speak to the manager and all she could say was that she was very sorry and that they were having technical difficulties. Ended up going home and ordering pizza since everywhere else was packed.
The steak literally melted in my mouth. My fiancé ordered the pork belly and I had the lobster bisque. Both were amazing g and full of flavor
The food wasn't that great for the price, and the service was off. Tried to bring our main course out before we even had our third course.
Food was below expectations.
Ordered the Cowboy Ribeye it was over cooked and served curled up.
I had an awesome time and our waiter Frank was awesome
Loved the music
Incredible place to eat! The food was EXCELLENT and the staff was amazing! It is expensive but you get what you pay for! Well worth the drive!
Wonderful meal, I can't wait to try it again. The caesar salad was amazing, never had anything like it. The oysters were all wonderful, I tried all three kinds. The view is beautiful. We had a lovely time.
Fabulous . Food was excellent- service fabulous- some of the patrons were dressed terribly- t shirts with writing on them and I was surprised they seated them dressed like that but I guess in the hotel you will see that
great experience overall
Food was good, view was exceptional and the music was excellent!!
I celebrated my birthday here with my family and everyone Loved it! Food is amazing! I started with the Butternut Squash Soup which was very tasty. My Husband and I shared the 26oz Porterhouse Steeak with mashed potatoes and Elote which were both delicious!! I also LOVED my cocktail called Fashionably Late! Our waitress and her assistant was amazing as well. I highly recommend SER.
Very expensive. And the sides were unbelievably small.
Food boring;quality of meat and bread good. Good wine list. Convenient if staying in the Anatole. Ambiance ok, quiet. Can stay along time and talk if desired- private.
Very good appetizers and steaks. Sides were good but not great.