Our dinner was wonderful! The service was great and we enjoyed the live music while we ate. This is a special spot in Dallas.
It was my birthday!! Staff is always amazing! Food, and dessert A+!!!
Worst service, we sat at our table for 40 minutes without any service.
We had to stop one of the hostess just to get water. And it wasn't just our table, 5 other tables in our area had the same experience. Actually never got waited on, Jeff the sommelier served our entire meal. Would never recommend SER to anyone.
My wife and I went to the Anatole’s Ser Steak & Spirit restaurant for Valentine’s day. Since we had never been there, but to Nanna’s many times, I thought that we would give it a try. The dining experience can be described as going to a convention dinner. I understood going into this that this would be a very busy day for restaurants of this caliber and that I would have to have to practice a degree of patience.
To make room for the guest, additional tables were put into available spaces that would normally be used for other convention activities.
It was obvious that the wait staff where not those who normally worked in the restaurant but in a convention setting. Having them describe the menu items was the first hint and then as you observed how the courses were served. Now the wait staff did work hard, and I must commend them. Being a waiter at one time myself, I do understand. The highlight was watching a waiter carry a large baking sheet to deliver courses to three different tables. This was a tag team event because we never had a consistent waiter: The person who took our order was not the person who gave us the bill.
The desserts, petit fours, were ok but nothing to talk about. You could get them from your local grocery and then they were served buffet style. You also went and got your own coffee.
This is not what I expected for the price that I paid. Would I go back, not sure, but not during a holiday.
Food was horrible! Service was terrible! The waiter kept walking away in between questions about the menu. The busboy spilt the water on every cup he poured. Then the dinner came and every order was wrong. I would never go there again
Service was poor they took 40 minutes to get us a table and another hour to offer us the menu then another 40 minutes to bring us the food plus very pricey there’s several high end restaurants better than this I don’t recommend this restaurant to anyone for any occasion
The first time I was here I was absolutely blown away. The service was phenomenal, the view was great, and he ambience was unprecedented. I have told so many people to go here and bragged about how great of a restaurant this was.
The second time I came was for Valentine’s Day. I was VERY disappointed to the point where we almost got up and left.
We were stuck in a little back room that didn’t even seem to be a part of the venue. It was so quiet you could hear a pin drop. 3 of our 5 courses came out at the exact same time. They brought us red wine instead of champagne. They also brought me the wrong food for my entree and took another 20 minutes to bring me the correct food. After all was said and done, we waited another 20 minutes for our bill and another 10 for him to take our payment. We ended up spender $250 and I left very upset, especially for a romantic evening I tried to plan for us. Not to mention, your prices were doubled on Valentine’s Day which is illegal. My salmon I normally get is $40 (price is irrelevant) but tell me why it had doubled to $96 that night?
I hope his is just a mistake, but I am hesitant to ever come back.
This was an awful experience. 845 reservation for Valentine's Day. Arrived at 840. There were approximately 40 other parties waiting and someone commented they gave up waiting after restaurant was over an hour later than their reservation time. The restaurant overbooked the evening and the wait was beyond unreasonable. My date cried.
Went on Valentine’s Day. I think they were overwhelmed with the number of reservations. Service was extremely slow. Although, it was one price we didn’t receive our entire meal.
This place was absolutely horrible. I would never go back here again. The service was poor and the food was a complete disaster. We made reservations for Valentine’s Day and we were expecting the regular menu, instead they had a “special” menu that was not even posted on their website. I barely even touched any of the “5 courses” and we completely skipped out on dessert. I am so upset I wasted our time and money on such special occasion. Don’t waste your money or time. There are so many other great options for steakhouses in DFW.