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Mon - Thu 11:00AM - 11:45AM 12:00PM - 1:00PM 5:00PM - 7:00PM 8:45PM - 10:00PM
My experience here was not good at all as sadly I felt as if was discriminated against. I came here for my girlfriends birthday and I reminded my waiter upon my arrival. His initial greeting was not bad but could have been better. My biggest issue with him was that he was not attentive at all to my date and I. This was extremely obvious because there was a table right next to that was seen by him a lot my frequently that we were. He would constantly check on that table and not come by us. Meanwhile our drinks and water would be sitting empty, we had to wait long to put in orders and when he finally came by he didn’t notice it. He was also not as courteous as expected from this establishment. However he was extremely courteous to the table next to us. Our food took a long time to come out and we weren’t given any updates. I finally had to get up out of chair and go confront our waiter in an attempt to save the experience. I expressed to him my dissatisfaction & that I need a better experience from him as this is once again a special occasion. I would have preferred going to the manager but I was trying to be discreet as to not create a scene in front of my date on her birthday and taint the experience. He did get his act together and turned it around but I was still extremely disappointed that it took more than half of our experience to do so when the table right next to us was being treated great from the jump. I should not have have to beg for good customer service at an establishment such as Seaspice
Nice view, great food and service.
I was Disappointed when the waiter came to charge the bill and asked for additional tip. 20% was already added to the total. It was uncomfortable for the way of pushing the issue.
I had a Sunday evening 8:30 reservation. Step one was a velvet rope line to confirm your name on a reservation list that went smoothly. Step two was an absolute joke! They have a 6 foot kind hostess stand with ONE terminal to take reservations but THREE hostess. This created a pile of people all jumbled up because there is no clear line to speak to a hostess. It took 15 minutes of aggressively guarding my spot in the “line” to even speak to a hostess to check in.
We were then sent to the bar to wait for the table with no estimate of when it would be ready. We were finally sat at 10pm! I believe the wait was only as short as it was because I approached the hostess twice to remind her I was waiting.
Open table sends restaurants terminals for FREE ask there is no reason to have a stampede of confusion at the front door because you have 4 people trying to use the same computer along with a piece of scrap paper to keep tally. Their entire system is a joke! As a hospitality professional this will be my last visit to Seaspice. It’s unfortunate because my server and bartender were great and so was the food but you’re so furious after a nearly 2 hour wait that nothing can save your evening.
We had a great time and I would go back again. The food and service was great.
Great spot for a Sunday Funday. This spot turns up to say the least. Doesn't pop off until after 7pm. Food was delicious, service was good but could have been better for what you are spending.
Wonderful ambiance and food!
Amazing experience! The only complaint was the magician that came to our table (yes you read that correctly). It was unexpected and we did not ask for the performance and at the end, were expected to tip the magician. We did it without a problem but it felt out of place and inappropriate to expect patrons to tip for a service we did not request nor want.
The place was extremely busy so the staff was stretched thin, but even so we felt neglected for most of the dinner. It is very loud and more of a club on Sunday nights. Food was delicious but because the service was so bad and it took forever to get served it was not worth the up charge. Would do it again for a club experience but not for dinner on a Sunday
Horrible service - especially from the hostess
Great experience for my bday
Carlos was a very attentive waiter. He offered great recommendations. Food was AMAZING! Would recommend!!!
Service at sea spice was kind of slow
Had a reservation with open table and noted special occasion but at sea spice no one even made an attempt to ask me about it, then open table contacted me to ask why I hadn’t kept my reservation and that next time I should cancel??? I did honor my reservation
Muy mal servicio
Y esperamos casi una hora en el bar para q nos dieran la mesa. Aunque contabamos con reservación
Lovely place - Excellent food and good service. Place to recommend if you want to have fun!
Terrible! As beautiful as this place is...it was terrible. We had an 845pm reservation. Got sat around 855pm. Took our waiter, 10 minutes to bring menus. We then waited about 20 minutes for apps. Then a 70 minute wait for our entree. Called the manager over and he was a disaster himself. All he could say was Kitchen was backed up. Come on, you are in business how long? The kitchen shouldn’t get backed up. Never going back.
Summary. Issues arise it is how they are handled that matters
Host staff needs attention. Disinterested and no follow up
Server and management - excellent after issues were presented
We had an initial issue with our seating and the hostess- while accommodating our move didn’t help in anyway and didn’t notify the new server that he had a table. We were originally seated without drink or wine menus as well so after 20 min we asked for help and from that point on everything was excellent. Food was well prepared and innovative- once he realized we were seated the server was knowledgeable and attentive
One interesting item is that we were charged 18% automatically on the bill for service and the process didn’t allow me to change that. I would have added some additional but the option was not presented. Not a problem but I didn’t see it stated anywhere prior or I would have brought cash.
Beautiful, delicious and excellent service.
It was my wife’s birthday and we had a great time at the restaurant . We look forward to coming back!!!! Our waiter Gustoff was great !!
It was a nice evening, incredible view with a table right on the water. My salad was not tasty at all and the salmon was not flavorful and way too small for a $28 value. The lobster was not overly tasteful for a $95 value We had to ask for drawn butter to make it tasty. When the check came the computer timed out The waiter had to reset it and the waiter literally stood over your shoulder while you tipped him and signed the check ... not cool.
Fun time and great staff. Definitely worth the visit.
We had Dinner on a Thursday night and it was an absolute mind blowing evening out. Everything was outstanding!! Food and drinks were amazing!! You can leave and arrive by boat or watch those who do. You can sit outside which just really added to the ambiance. Thanks for an awesome evening out!! Really glad we chose this restaurant for dinner.
Be careful as they try to rip you off at check time. Service charge of 18% included but they bring you an Ipad at check with % tip starting at 15%. When I asked waiter " isn't the 18% service charge the tip" double talked something to the affect " waiter doesn't get it all". Restaurant nearly empty on a Thursday...little wonder they are going out of business.
Very light and clean ambient. Comfortable and good service!
de verdad lo único malo es que no llevan a tiempo las reservas, nos han llevado a la mesa 2h25min después de nuestra reserva! ahhhh otra cosa el nivel de volumen de la música es el mismo en todos los ambientes, entiendo que las áeras de bar y restaurante deberían tener niveles diferente, es imposible conversar mientras cenas.
Nice food and good staff
Unf we had to wait 90 minutes to get our table, that was just too long, but we had a good time at the bar.
Very good and friendly service and the food was authentic.
Just. Amazing. Ambience super, can't wait to go again, And whoever says its expensive, they just don't know quality
Check in desk was rude. No communications when we checked in that they were at least an hour behind. 30 minutes after Our reservation When I asked how long they said no way to know but they were just seating people who had a reservation an hour earlier than ours. No apology, offer for a free drink just a take or leave it attitude
Made reservation for 9:00 thru OpenTable. When arrived they said to stand by the bar for about 5 minutes. After waiting for 25 minutes went back to the hostage and she said they were “overfilled” their exact words, to give them a few more minutes. About 15 minutes later a got a text on my phone saying that our table was ready to head to the hostess, we did and they said we needed to wait a little longer. The started sitting people that arrived when we were standing there and when I mentioned it her answer was that they were very closed friends of the owner. I can’t really explain how i felt and the rest of my party. It was totally unprofessional her answer. Very disappointed by the customer service
Great food and ambience. But we had a reservation for 8.30 on a Friday night, and it was very busy. So even though we had a reservation, we had to wait for over 40 minutes to be seated without much explanation and the hostess was a little rude actually. But once we were seated, had a very pleasant evening.
It was a very special moment! Amazing view and delicious grilled octopus. I recommend!
My wife and I were quite disappointed with the service at Seaspice. We waited for 45 minutes past our reservation to be seated. When we inquired with the front a couple times while we waited, the staff was quite rude. Finally, we were told we would be seated with a beautiful view on the terrace, since we waited so long. Instead we were ushered inside to some random table in the middle of foot traffic.
The waiter took 15 minutes to take our order, then we waited almost an hour and fifteen minutes for our food. When it finally arrived, it was very salty, and just "ok". We had a couple courses (an appetizer and entree), and for both we didn't receive any silverware, so we had to wait until we could grab the waiter to get them before we could actually eat the food in front of us.
When we received the bill, we were surprised to find that 18% gratuity was already added. No wonder no one cared to give good service! With their high prices, they're already guaranteed a great tip no matter what they do. We're never coming back here again.
The waiter was very unpleasant and rude. Unfortunatly his matters made our experience not so good.
Amazing experience. Not my first time, but always impressed. Excellent music, delicious food, beautiful decoration, great service. Totally worth it. I would recommend it. Valentine’s Day Dinner
We came on Valentine’s Day and had a very bad experience. We waited an hour and a half after our reservation time to be seated. I know it’s Valentine’s Day but with having a reservation this was ridiculous. We sat down at 11pm for dinner. The worst part was that I noticed people who they seem to know had special privileges and sat right away. Will not be returning due to this. I would rather go somewhere else that actually honors reservations.
Made a reservation at 10 pm but did not get seated until 11:10 pm.
Waited a long time to be seated.. the waiter was very unprofessional.. waited 40 min for the main course and. Then decided to leave .
If you want to be able to talk to anyone in your party, this is not the place to go. The music was deafening. And they are really disorganized. They told us that we wouldn't be seated for our 6:30 reservation until about 7:30. And of course, they have their "policy" to charge $50 per head for a reservation that's cancelled w/in 24 hours. I'm pretty sure that's because people who show up might just leave once they see how chaotic. Food is ok, overpriced if you ask me, and my seafood casserole arrived very lukewarm, and with no bread to sop up the broth. I won't be back here again.