The ambience is great at this location which is why I choose this one. However, it's always busy and the hosts are disorganized at times with the seating. I have never had bad service here, but last time our waitress was a bit unenthusiastic and in a bit of a rush. But overall, no major complaints. We did ask for the dessert menu at the end but never got that, got the check instead.
Only negative was that it was very loud music background wise and we had to yell at one another. We had to leave when the person around wore a ton of perfume/cologne. Beyond tolerable. Great food as always!!
We were seated next to a large party- noisy.
Service was very slow. Restaurant was empty when we got there but it took them 5 minutes to decide what table they want to put us at.
After we were seated we waited 15 to 20 minutes before we were even greeted by a server.
Overall food was pretty good so I can't say I wouldn't come back again.
Always a good time and good food.
Very disappointed and now satisfied at all. We picked this location because we think this location has better food quality and service . We ordered 3 pastas and they are so dry and the Capri pasta were all stuck together coz there’s not enough sauce. The spaghetti of parmesan chicken has no sauce and no taste, just like plain spaghetti. The chicken on the pizza were so dry as well. Terrible . We did not order any desserts because we don’t want to have another disappointment again. We waited 13 mins for the server to bring the card machine . We used to recommend friends to go to the Richmond hill location ,
The portion is small, price accordingly high.
Music was much too loud.
Service was good except for not returning to the table very often. They ran out of spaghetti at 8:00 ?? Seemed kind of odd. Pizza was delicious.
Had a lovely family meal on Family Day. Food and ambiance enjoyed by all! Great gluten free pizza!
We were told to go to Austin so he would demonstrate how he stretches the mozerella and so on, when we went to him he looked very unhappy didn't say a word to us and had no idea what he was doing with the cheese. Just saw him pouring water and stretching the cheese again and pouring another bucket of water.
They sat my wife and I beside a table of 20 which was very noisy. We requested to be moved. We requested to the waitress that we not be rushed. The entree arrived before we were finished our salad. Very disappointed overall.
I booked this business lunch for 4, who had a lot catching up to do. The staff were patient with us and we did not feel rushed to order or leave. We had a booth so we could talk with some privacy. The food was great, but the service was the best!
Fantastic restaurant, always a winner, food and service excellent.
Was over all a good experience. Only thing that stands out is a desert my wife wanted that was only part of a specialty 4 course meal for valentines but since we ordered off the menus we weren't allowed to order it. The server didn't try to pull any strings but it's understandable.
The balsamic and truffle oil mozzarella appetizer was delicious (would have wanted more sauce/honey on the dish), however, the penne bolognese I ordered was extremely dry. I took leftovers home but I doubt I will be finishing it unless I make my own homemade sauce to drench it in. Also, for a bolognese, there wasn’t much sauce or meat in the dish. I thought if I mixed it all together it would make a difference but it didn’t whatsoever. The seafood fettuccini was better tasting but again, more sauce would have been nice. Our server was very friendly and attentive.
food was delicious and we had dessert.. cheesecake was delicious, choc jar cake wasn't fresh but tasted ok.. great place
Food was good. We had an order that was not sent out on time and the manager was very apologetic and gave us the meal for free. Thanks for that nice gesture.
The main dish was very good . Reasonable prices. Appetizers was a little expensive.
The server, Amber, was amazing. The kitchen was a little slow getting the food out during the prime lunch time seating. Without even asking Amber credited the bill due to the slow kitchen.
I have a personal disdain against these large open concept noisy Italian eateries filled with high-top tables (Jamie Oliver’s and Scaddabush). You want comfort when your seated; high tops are great at busy bars— not for a proper meal. We asked the hostess to sit in empty private room next to us with regular tables and booths, we couldn’t.
The service of the staff still made it a great experience.
Great service. Our server Dennis is attentive and very helpful.Food is great and portion good size. Only the grilled chicken added to my salad was a bit dry. Overall food is great.
Accommodating to a rambunctious toddler.
Loved the mozarella cheese entree with balsamic vinegar! Would return for that for sure.
Ambiance was lovely and food was good.
Really enjoyable place, great food especially their pizzas.
Disappointing visit !, the quality of food was not to the regular standard
I was surprised to see the chefs using a lot of plastic bags to mix the salad and to cook the food. I saw them taking the cheese out from the bag when they heat it up. I found this very unhealthy to put plastic bags under heat. This makes me not wanting to eat at your restaurant tgat many times times
The waiter was very helpful because he broke down the menu so that our first dining experience was very nice. Allowing patrons to watch the mozzarella making was a neat dining experience. We would love to have one of these in New Brunswick and hope to return in the summer to enjoy the outside pizza oven.
I was visiting this restaurant for the first time with a couple friends we hadn’t seen for awhile. Our understanding was that this was a family friendly restaurant with decent, but not high end cuisine. Not long after we sat down and ordered our drinks, the music throughout the facility was turned up, to the point that while sitting at a small 4 person table we had to yell at each other to communicate. We asked a couple of hostesses to have the music turned down and they appeared quite indifferent to the situation. If the sound volume was adjusted, it was not noticeable. Obviously this effected our evening out and made our experience very unenjoyable.
There are not many restaurants that I go to that I say I would “never go back to”, but this is certainly one.
Meatballs seem to be getting smaller. Not sure why.
Butternut squash ravioli was excellent and the ambiance is pleasant while not stuffy. Very reasonably priced for the quality of food which I found better than other “chain” restaurants. Would recommend and go back!
Great food. Excellent ambience.
Had a really great time like always, the meal was really delicious and service was great
We had such a great time!! The food was amazing, the cocktails were great and the service was excellent!! We are never disappointed when we go to this great restaurant!
Always a good experience and GREAT service at Scaddabush RH!
Food was all right, basic service was horrible.
We ordered 2 appetizers, and 4 entirees. They had no strategy of when to deliver the food out. Everything just came at once, and they would basically just “throw” the plate on the table wherever they see space. I’m not expecting high end service, but there should be basic service of how you even place plates on the table to your customers.
We had a lot of left over, and asked for take out containers. The server with no sense of acknowledgement just provided one container, which wasn’t even enough to pack the take outs.
Great evening great staff delicious mozzarella ball will definitely come back!
I love the food however the service was terrible. The restaurant was about 1/4 full and the service level was that of a place with no standing room.
Terribly slow, 15 minutes to get a drink. Another 15 minutes before we were offered any other drinks and to order. When the meal came, he never came back to offer cheese on the pasta, didn’t check on how our meal was, no other drinks were offered. My meal was cold and he never knew about it because he never came back while we had our meal.
It took 15 minutes to get the bill after we asked for it and another 10 for him to come back for us to pay. I will visit other locations but never come back to this location ever again.
First time at this chain. Not sure what to expect and glad I didn’t have much expectations.
First off, let’s talk about service. They say on the menu you can watch the mozzarella being made and to ask your server. I told me server but she never showed me where to watch it being made. We asked for hot waters and only one cup arrived. Waited for the other cup. Ask for a refill for hot water, waitress forgot. Had to be reminded. Got the bill but machine ran out of paper. Waitress forgot to bring a copy of the receipt and had to be reminded. Place was not packed so I think our waitress was just a space cadet.
Food was okay. Nothing special even though it was suppose to be freshly made pasta. Tiramisu was too much cream and not enough cake for my tastes.
Price for the food was a bit higher than I expected for the the quality of the food. Dessert was like $9-$10.
Probably wouldn’t come back. Nothing special for me to return even with the holiday card of $15 off next time you came to visit.
Food and service are excellent. Ambience is loud. Table was small and chairs are not very comfortable.