Unfortunately there is little in the way of positive statements to be made. Service was slow, appetizers were not delivered, the food was tasteless cold, tough silver skin left on the prime rib which couldn't be cut with the steak knife, even the coffee was cold. We heard our server tell several other clients the restaurant policy was to "stuff the chair and not give a damn about the poor service or quality of food". It wasn't lost on us that the server spent more time at our table chatting us up when he brought the bill then over the entire evening. We have eaten here many times but will not return.
Was Absolutley a horrible expérience for my 42nd birthday night. Not impressed. Sat right beside a kid table that ran around plus i asked for a booth near the frt between the partitian due to hearing aids, did not happen. I can understand if they were all booked up when i booked my request but doubt it, server took an extreme amount of time for drink order, said "sorry" over 16 times, spilled water on the table and did not bother to wipe it up plus flicked water on my wife, the "potato topping" station was empty on sour cream which i dont get. They should be full and ready to go and left at table, very annoying having someone place stuff on your plate. Steak was med rareish but at this point i just wanted to eat and leave. I even booked at 8 pm to ensure not so busy. All i wanted was a nice night for my 42nd birthday and was far from it. Will be awhile till/if i return.
Had ordered prime rib. But after we already ate appetizers they came out to tell me out of prime rib the way I asked for cooked. Med rare. So I ordered rib steak instead. It comes out under cooked. So I send back. Manager brings back. Still under cooked. I say I'll eat so everyone else not waiting for me. Then get bill which was over $190 and not offered anything for steak being cooked wrong. Twice.
Went with the family for birthday supper. Service and food were excellent as usual. Have. It been disappointed at all at the Sawmill in Ft. Sask.
My food was awesome but my son's lemon chicken was a little well done. Trainee and trainer were both doing some service so orders and delivery were somewhat confused. We originally ordered two full pastas and a side as part of my special. The waitress came back and advised the pasta was not available so we all had to change our orders. I changed mine to potatoes and gravy. I didn't receive the gravy with my order initially so I asked about it. My husband had also ordered gravy for his potatoes. We ended up getting four servings of gravy. We were also billed for at least one of the pasta dishes, even though we weren't able to get it. The trainee compensated us in cash for that part. I hadn't checked or kept the itemized bill so I am not sure what else we may have paid for that we shouldn't have.
I was in Fort Saskatchewan visiting my daughter for the first time since she moved there. It was my last night with her and we decided to have a special dinner. Sawmill lived up to my hopes. The food was delicious and the service was very good. I would definitely recommend Sawmill to anyone visiting Fort Saskatchewan.
Male manager on duty who greeted us was perceived by us to be arrogant. We arrived and advised we made a reservation through open table and gave our name. He proceeded to tell us that the Sawmill does not deal with OpenTable as they are having a disagreement. So I advised they should do something as I had confirmation, he responded that they had a table. When we were heading the the buffet line a passing customer called to the manager to advise that there were no plates at the buffet when the customer walked away the manager very visibly rolled his eyes at the customer as he walked away. Just poor leadership choices that day. As a customer I don't care if your having a disagreement with OpenTable just seat me. It's unfortunate cause I prefer the easibility of booking through it.
We have been here many times. This time the food was not good. Extra salty and 3 out of 4 meals not good. Sawmill charges top dollar and food was 3rd rate. Sorry but true
Warmly greeted and promptly served. We enjoyed tasty food in a great setting and excellent service. Couldn't ask for more.
Great dining experience with very good food and excellent service. Will return again.
Food was good and well prepared. The only negative was my Baked Potato. Never did get the sour cream and butter!
Overall restaurant atmosphere pleasant, fairly quite at time of visit, and warm. Facility was clean and comfortable. Food was very good and served hot. Service was excellent - great servers that engage with customers in a personal and friendly manner. Server was knowledgeable on customer food and drink questions. Had a great time.
The price for the Sunday brunch for a 12 year old was the same for an adult. This price is very high.
Our visit for new years day brunch was wonderful because we had a GREAT server! Her name was Marilyn and she was delightful.
Fantastic service at the champagne brunch, food was outstanding too
We asked for a slight modification to the set New Year's Eve menu to accommodate a dietary need...done! The sat us in the bar rather than dining room... not sure if that was to avoid questions about our modified menu or to balance clients to wait staff. Still a nice evening but the hockey game on the monitors detracted from what was supposed to be fine dining.
Overall a very nice meal with great service. Being a bar, the ambience wasn't what I expected.
We are a young couple with 2 kids. We received a gift card for Christmas and decided we would use it on NYE and do dinner.
The meal and service were fine, but when it came to pay she told me they didn't take the prepaid Visa. I was frustrated and very disappointed. I don't have the extra money to cover the cost of my meal, had we known, we would have never chose your restaurant.
I am now short $145 in my account. Brutal.
I will be going to social media with this as well.
Disappointed that there is no longer any recognition for special occasions such as anniversary.
Dined for our adult daughter's birthday, with our pre-teen grand daughter. Both the adult menu and the children's menus were very good. We enjoyed both steak and prime rib dishes (heartily recommend the prime rib!), and all dishes were excellently prepared and presented. Despite being extremely busy with Christmas functions, our server was very attentive and efficient. Bothe the Manager, Josh, and the General Manager, Neil, were in attendance, and both greeted us and ensured our dining experience was enjoyable. Most definitely a place one should not miss!
Always great food and service. Frequently visit the Fort Saskatchewan Sawmill. Highly recommend.
We arrived and were taken to a table at the back of the restaurant even though it was obviously difficult for me as I am walking with a cane. Don't even want to consider going to the bathroom! Too far and difficult. So just don't drink alot.