It was excellent service was aaa+
7 guests for dinner. The server, David, was very friendly and made everyone feel taken care of. The food was very delicious. It was a Thursday night. The restaurant was rather full and busy. The valet could have used one for two more guys to make the service quicker.
I have been wanting to try Saranello’s since I’ve been going to Cooper’s Hawk in the same lot. Wow, was I missing the boat! Everything was so much better than CH. This will be our new place to meet from now on. Thanks for a great celebratory evening Saranello’s!
Another great Lettuce Entertain You restaurant, good food, reasonable prices. Recommended.
Great food. Enjoyed our visit. Thank you
Will be back
They have the nicest people working at this restaurant and the food is consistently good.
Very slow service
The restaurant was very warm
I took my boyfriend here for his birthday. He wanted to take the rest of his food home, but he couldn't stop eating because it was so good. From the drinks/appetizers in the bar to the end of our meal, evwerything was perfect. Our waiter, Jaime, was outstanding. Thank you for a memorable evening. We will be returning very soon.
It was great!
The food was delicious and very satisfying. The eggplant Parmesan was fabulous. The service was wonderful and everybody was very friendly, especially to my kids. Will definitely go there again.
Food was very good however the service was less than desirable. Server made it right but it took a long time til it got to that point.
Dinner was very good. Very noisy with large groups near us.
Love their chicken Parmesan and my husband loves the chicken lemone. Their chopped salad is delicious with a lot of good stuff added . Tommy was our waiter and if was the fastest we ever got our drinks. Their French martini is yummy
Started with the Sausage & Peppers, delicious! Our server even had the Shrimp Diablo made medium spicy as I like it. Nice pace to the meal.
Food is great, with a lot of variety with their pre-theatre menu. However it seemed to take quite a while to get our first course.
Excellent as usual.
Absolutely amazing. The service, the food, the pace of the meal. I loved everything about Saranello's !
Absolutely terrible service from Debbie. She never spoke nasty to us but treated us like step children. As we sat in the booth and overlooked Debbies tables very obvious she pretty much ignored us. I actually had to go up to the bar and ask for a class of ice since Debbie never complied. There were other things that happened as well. We were never rude to her so we do not know why. I have actually been a server and I know when someone is good and not good. I live in the area and will pass on the info to our friends to specifically state not to have Debbie. We always tip at least 20% but not for Debbie. We did tip but really should not have! Never have had experience like this at your restaurant. Very disappointed!!!!!!!!
In the past, we have visited this restaurant on average 4 to 5 times a year. Saranello's always seems understaffed or staff cannot handle the amount of customers at the restaurant (poor management?). If you make a reservation, don't expect to be seated at your reservation time.
Our visit on March 2nd was no exception! We sat at our table for 45 minutes after ordering until someone came to our table to tell us that our order was being delayed. So while the food is good, the service and time offset the quality of the food.
We are big fans of Lettuce Entertain You Restaurants, but we will patronizing those other restaurants in the future and not Saranello's.
Even though I made our reservation for 7:15AM, instead of PM, we were seated immediately after they verified the reservation. The food was delicious and hot. Very hot. We really enjoyed our dinner.
We loved JR and the female waitress that helped us that day. We were celebrating a special friend’s birthday. Joanne tgevgreeter was great too. We had a wonderful time and we all really love everything about Saranello’s. Personally I know chef Michael Tom his previous cooking classes. He’s a really nice guy and a good chef. Italian choices excellent, and we love that bread too!
Not what I expected at all after the recommendations I had gotten. Noisy, service below par and food was like Olive Garden...
My wife and I came for dinner together. We loved the crusty bread and olive oil before dinner. The chopped salad was excellent, and the steak was finished to perfection.
This was our first dining experience at Saranello’s and we were both extremely pleased. Our waiter was very patient and informative. We asked a lot of questions . The food was absolutely delicious and we will be back. We have already recommended your restaurant to friends and family. Good job!
Everything about the evening was perfect
Dinner was great, and the service was awesome. Would recommend Saranello's to friends and family.
Been several times. Literally everything has been great.
Definitely NOT disappointed! We went to Saranello's to celebrate a special occasion. We had a group of seven that ranged in ages from 1 to 78 years with varying needs and circumstances, including severe food allergies. Our server was fantastic from the moment he came to our table. He accommodated every person, was sincere, helpful and never missed a beat! The food was delicious, hot and prepared correctly - not a complaint or issue with anything! One of my favorite places to dine!!
Staff was pleasant, our waiter was very personable and helpful, food was good. We had a nice lunch.
We were a party of 7 celebrating a friend's birthday. We chose the pre-theater menu and it was excellent. Our server was friendly, patient and very helpful. We will definitely return to Saranellos.
Pasta made in-house. Excellent food and service. Consistently good.
we love Saranello's and eat there quite a bit. Our server this time, Deb was really amazing and went above and beyond!
Saranellos has a wonderful ambience. Cozy yet fun. We love it.
We were looking forward to a birthday celebration at Saranello's on Saturday, February 17th because we have enjoyed meals there before. We made our reservation on Open Table - and must comment we never have had a problem with a reservation time. Everything went wrong that evening . We were not seated until 30 minutes after our reserved time. We were promised 2 free appetizers, as we stood around waiting with a family member who is in her upper 80's. When we were finally seated the waiter (who never bothered to introduce himself) said we could have one free appetizer. When he brought a bread basket and water, he failed to bring the olive oil they always serve with it. We asked another employee, but had to wait quite some time before it was delivered. Then, we found out we were seated near an exit door that was quite drafty and had cold blasts throughout dinner. When we ordered appetizers we had to send the waiter to the host to confirm we were promised two free appetizers. When the waiter took our dinner order, one member of our party ordered asparagus. When a second member of our party ordered asparagus he decided that was not an option, because it is not on the menu. He opened a menu and began reading it to confirm it. When a member of our party showed him asparagus on her menu, he stated she had an "old" menu and it is not an option. So, the two people who wanted to order asparagus chose other side dishes. Guess what? When the meal was brought to our table one of the two members of our party who wanted the asparagus, hit the jackpot and had asparagus with dinner. The other individual was served her second choice of the side dish. While we were eating dinner, I observed our waiter propping the door near us open - other tables complained about being cold. The food was not as good as usual, the waiter was terrible and the birthday experience was disappointing.
Even with reservation we waited 25 minutes. Our table was right in the walkway close to front door. Food was Good but the whole experience was rushed. You shouldn’t book more than you can handle.
It was very noisy but that’s to be expected on a Saturday night. A little mix up with the order but food was all good as usual.
1st time .. host was very accommodating, our play ran late and we changed reservation but was still late.. seated us immediately.. special was swordfish my favorite.. was a little raw but still very good.. spinach was cold.. didn't realize everything was ala carte.. will be back
Had to send spaghetti and meatballs because it was too spicy. Ordered ravioli which came luke warm
We had an enjoyable dinner. Good food good service but this is the second time we visited a lettuce entertainment restaurant wherein the waitress said she’d issue our points and we left our receipts there. I get home check online and nothing gets posted. I can’t go back but I think the servers say this to get an extra tip. They said both times they’ll add extra bonus points for us and then they didn’t do anything.
Is this a scam the servers do I’ve learned next time to keep my receipt and check the balance on it