They were out of many items that were supposed to come with meal due to the fact today was last day open. Server never warned us and when we asked we just were told they were out. It wasn’t until manager overheard us that he came over and explained the situation. Decent food and decent service. They were short staffed overall and waited for a long time for drinks.
Didn’t have the food from the menu, sauce for stake and beer we ordered. Had a good previous experience and decide to celebrate a birthday there and when ordering from the menu they were out meat or sauces and beer. Waited on service for a long time.
Disappointed on how slow the food came out of the kitchen we sat a our table for a very long time and our server never really checked in with us.. Will not return
Literally 5 minutes before going into our reservations were informed that the restaurant ran out of food due to closing in 2 days. We were unable to eat which was upsetting because we called about 10 minutes prior and no one informed our party of this information.
Worst new year experience for dinner and birthday ruined won't ever go to any place with a ranch in the name anymore.
Someone should have let us know that this was the restaurants last few hours of being open and that nearly all their staff didn’t show up so service was super slow, me u items not available - terrible
Completely unprepared for Breakfast. No milk, no pancakes, no French toast.
booked reservation and was told when we got there that corporate was shutting this location down and that they had a skeleton staff and no food...was a very weird experience
Chicken sandwich was dry. Short staffed due to the holiday, but our server did a wonderful job letting us know why our food and drinks took so long. Had a wonderful conversation with the server as well. I heard place is closing, hopefully they will bring another cool restaurant.
Horrible. They're closing down, don't go!!! They don't have so much stuff
My server was great and the food was good but the hostess was rude didn’t honor my reservation until management was involved. We waited 20 minutes before we were finally sat down.
It was overall good. Our steak was great but everyone at the table ordered medium and my friends was well done. She is too shy to send it back so that was bad and the sides (and shrimp) were cold. Basically the Ribeye and the biscuits with butter were great. I have had better value and food at other city walk restaurants, but not the worst.
Came for Christmas family dinner with kiddos. Ordered 3 meat dinner and sides. Amazing plate for hearty eating husband and 9 month pregnant wife to share. Took dessert too go and was amazing. Service a bit slow but waitress made up for it by giving kids a ton of cotton candy to go!
Overall it was not bad, however, due to it being a holiday they were short staffed. We were a large party and they missed one of our meals, which they did comp. Some of our food came out cold. They do not offer all meals before noon.
Poor customer service throughout the whole restaurant I was very unhappy.
Terrible experience! Used to be a good operations, but has jumped the shark (the Universal location where I ate is closing). Some examples of the bad experience...
1) Unable to seat us timely in an empty restaurant (short staffed)
2) Out of many menu items due to broken equipment
3) Food arrived cold
4) When I asked for ketchup, they gave me an empty bottle. I asked again and once again got an empty bottle. I think they stopped buying basic supplies as they have run out of money
5) when I complained, they only offered a 20% discount, and I had to escalate to get a better accommodation
Sad, used to be a decent place with decent food. Alas, that's gone for now.
Have been here before and have had decent service before but this time the service was horrible. I will never return here again. I would rather tip someone who appreciates your business and not someone who acts like your bothering them when you ask for a refill. We were seated 15 min before he took a drink order and it took 1 1/2 hours to get our food?
It wasn't my first time here and usually it's nice, but since this one is closing the experience wasn't all that good fue to the lack of staff, lack of food and that the bull operators left before the customers so the customers could not rode the bull
First of all, at Universal City Walk there are many dining options and our choice of Saddle Ranch was a thought out process based on menu. We reserved a day in advance. There were four kids in our party of eight that Range from 8 to 13. The kids menu was typical with things like chicken strips and pizza as options. When we arrived for our reservation we were greeted kindly and ushered to a table that was in an outdoor tented bar area. This is obviously a country western themed restaurant hence “Saddle Ranch”. It’s quite large with the restaurant having a fun interior decore that we only experienced on our way to the restroom. No one was seated inside the restaurant only in the bar. When it was time, we all ordered our meals and an appetizer platter of sliders. The server left and after a period of time he returned to inform us that the kids items weren’t available, they didn’t have them... they were out. OK, we will make the most of it and just order pizza off the regular menu for the kids and breakfast for lunch for one of them with pancakes. The server... “we don’t have ANY pizzas at this time... or pancakes.” Let me make it clear that this was obviously very difficult on the server, embarrassing. At this point I asked him to total our drink tab, we would be leaving. He asked us to bare with them they would work something out. After Some time had passed we just ordered adult meals for the kids. Remember those sliders we ordered at the beginning so the kids could get started? They never came! We felt for our server but to state this plainly, this restaurant feels tired. Something that was fun years ago but time passed by. The management is absent. And the only reason it is still in business is because it is at the entrance to a theme park. Universal Studios allowing this business to continue is a poor reflection on the experience you are trying to create for your patrons. They discounted our bill 20% and it was still over $200. We should expect more.
They did not have our reservation.
We waited an hour to have our meal served.
On the Open Table I mentioned birthday but since they did not have the list I brought up the birthday and nothing was done.